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    EZ Storage

    4.4 (5 reviews)
    Open 9:00 am - 1:00 pm

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    9 years ago

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    Public Storage

    Public Storage

    (11 reviews)

    Warning: do NOT rent a unit at this location! It is not…read moresecure. There is no one on the property. The gate has been open and broken for almost a week now and my unit has already been tampered with. When I got to my unit today, the lock was taken off. Naturally, the first thing I do is call customer service to see if anyone can come out and figure out whats wrong with the gate. I spoke to some woman named "elle" who gave me the run around. She had no idea what to tell me. (very sketchy) In fact, I had to prompt her on what to ask me!! ha. She lied to me and told me that there are "people monitoring the property via security camera." So thats when I asked her why then have they not fixed the broken gate if they are aware of it being open and broken? She could not answer me. There is no one monitoring this property. There is not a security protocol in place and no security. At all. The "property manager" does not answer their phone. "elle" lied to me and told me she "shut the gate" remotely, then advised me not to drive by to check to make sure its closed. (keep in mind that closing the gate remotely would mean the gate is in fact working) I drove by to see if she was telling the truth, and the gate was still open. Why would she lie about that? I am very sketched out by this company and their utter lack of security and security protocols. There is literally nothing stopping the general public from driving right into the property and tampering with everyone's storage. Thats exactly what happened with my unit. Also, their site claims the property manager lives on the property. That is also a lie. This is not a safe or secure storage company and their customer service staff lied directly and intentionally to me (which is extremely odd and makes me believe there is something worse going on) id absolutely look elsewhere! I dont trust them at all

    I found the property manager very responsive and helpful. Like everyone, they have had staffing…read moretrouble with Covid but the manager is quick to return calls and meet you at the property. She called back several times to make sure everything was good. The location is the best I'm aware of for Richmond Heights / Brentwood

    Public Storage

    Public Storage

    (23 reviews)

    I rented unit #126 from April 2024 to December 2024. An employee named Blake Borders accused me of…read moreputting a stick in the gate one day and not punching in my access code in order to sneak in, which I never did. Also, an employee stole my lock one day to illegally make a copy of my key and on different occasions, stole my birth certificate, debit cards, and state ID's out of my unit. I later found out that I was being illegally recorded here (I'm not talking about the cameras they have all over the place to legally record everyone. I'm talking about I was individually illegally recorded at all times, even in the restroom, where there are no cameras.) I'm currently in the process of having the FBI and US Department of Justice investigate this place. I'd suggest you go elsewhere if you want to keep your belongings safe. Also, the front gate wouldn't work a couple times when I needed to access my unit in order to get my work clothes, which almost made me miss work.

    (((( SCAM ALERT)))) Public Storage uses highly manipulative and deceitful sales tactics to rush you…read moreinto making decisions and accepting FREE insurance whereby you are then locked into a contract and have to jump through hoops to get out. The call center rep claims: "Hurry...Hurry...Hurry.... storage units are renting fast"....meanwhile the rep tries to slam me into a lawyered up contract agreeing to accept their "FREE insurance for 1 month ... but then requiring me to jump through hoops .. after I sign the contract....to get out. She warned me the computer was timing me out if I did not hurry and the storage locker would be gone if I did not agree to their terms and conditions....so I declined to rent storage. I don't need insurance for boxes containing papers. After getting all of my personal information, she notified Public Storage office on Watson Road that I had a reservation for storage. The lady that works in the office called me about my reservation. I informed her I had no reservation and asked who told me I had one, she said she did not know. Another tactic these big companies use to scam and deceive people. The right hand does not know what the left is doing. This is one of many big companies that uses manipulation, deceit and scare tactics coupled with lawyered up contracts. I recommend to STAY FAR AWAY from Public Storage. The rep also told me they can raise prices whenever they want. What a horrible way to do business. Public Storage has terrible reviews on the internet. That's KARMA! This is from another review and says it all: "Beware they make it very difficult to stop a rental when you are done with the space. There is nowhere on their app or webpage to stop rental and when you call they say they stopped it but continue to charge you. Very bad place to do business with". READ THE COMPLAINTS!!

    EZ Storage - selfstorage - Updated May 2026

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