I have been doing business with MailPro Highland (formerly Highland Mailbox Store). I want to…read morerecognize Jordan, as he normally is the one who fills out, copies, certifies and makes my visit stress free. He has gone to my car to carry my items in to return to Amazon. As soon as he enters the return documentation the day you go in, Amazon gives you credit for the item the same day. Customer oriented store. I am so happy we have MailPro service. AGAIN THANK YOU!

Had to return some Amazon packages and Nathan gets what customer service is all about! Will…read moredefinitely recommend this place. Thank you again Nathan.

A little tricky to find if you're not familiar with the location, but the service was so fast! And…read morevery friendly. I walked in had her scan a barcode and had to pay $3 for packaging but other than that I was in and out in less than 5 minutes:

Everyone is super nice here and they are always incredibly quick, no matter how many guests walk in…read moreat once. The store is clean and spacious and there is a good amount of parking. It's also in a decent location.

When I lived in the area, I would regularly frequent this place to ship items to family overseas,…read moreother parts of the U.S., and more. It was convenient, affordable, and relatively fast. I recommend this place without any reservations.

I've been coming here for years. Generally quick, small stops. Usually for UPS drop-offs. AIM is…read moreconvenient, clean, easy to navigate, and the man who runs it (I believe the owner) is helpful and reliable. I am extremely surprised by the other reviewer who stated that he was rude and disrespectful. As a frequent customer, having talked with him myself on numerous occasions and having seen him interact with plenty of other customers, I have never seen anything remotely like this from him in the past. I can't speak to what actually happened that the other reviewer is talking about but that probably is not a fair representation but definitely is not the norm.

Hands down the worst packaging attempt I have ever seen. They ruined a 1930's brewery piece made of…read moreplaster by going 3 times around it with small bubble wrap before dumping it in a box of peanut packaging. It didn't matter that it was double boxed, since the wrap was so tight that it placed tension on the extended arm of the piece. The piece arrived with the arm busted off and shards of plaster in the wrap. They had the audacity to blame UPS since they transported it, but the piece was doomed from the start. I was charged $120 by Pak Mail for materials and $18 in labor.to pack it. The packaging materials would run you under $20 retail, so how about that for a profit on materials? The "labor" expertise mirrored that of a 10-year-old (no offense to any10 year olds out there. When it was all said and done, they sent me a check for $40 out of the kindness of their heart after I demanded to be compensated for their packaging negligence. This is just one of many reviews I'll be posting about them. I'll also share the experience with the Selkirk Auction House the "highly recommended" them. Keep in mind that Pak Mail is a franchise operation, so your experience at other locations may not be the same as mine.

They advertise as having FedEx services, but when you drive all the way over there, they tell you…read morethey don't.

I recently dropped off a package at Postal Plus and learned something I wish I'd known earlier:…read morealways ask for a receipt. The team was friendly and took my package, but they didn't automatically provide proof of drop-off. Unfortunately, the shipment never showed up in the USPS system, and I ended up losing the cost of the product. The owner was responsive when I reached out, which I appreciated, but there wasn't any help for the financial loss. Overall, the shop seems helpful, but their process doesn't include giving receipts unless you ask--so make sure you do. Sharing this so others don't run into the same issue. A quick receipt can save a lot of stress later!

Advertise they are a UPS facility but was not able to scan the code to print a label. Older…read moregentleman was unpleasant. Do not recommend the business and will not return.

Great customer service! First time at this location. I've been inside their Higland, IL a few…read moretimes. They also have a store in bethalto, IL. I came here to mail out some important documents. I picked out a big envelope, but the guy said I could downsize to the midsized one. That helped and saved me a little $. The only slight set back was they don't have certain contracts with ups. So I couldn't mail out my already prepaid item for Amazon. I had to go to the ups in dierberghs which isn't too far away. I'd come back to ship here when needed. It's in a lot with other stores. But their lot doesn't get super busy.

Great prompt service. And no waiting or lines to fall into. Parking was a bit of a hassle but…read morewalking to location did me good.

Hey kids... would you like your mail lost or stolen? Then, the Wood River branch of the United…read moreStates Postal Office is for you! I just spoke with Shannon, who is the supervisor, about a missing "delayed" package that was sent to me for Easter. It was shipped out of their location, yet, no scans are officially listed as leaving their facility. She went from saying that the first scan shown, besides when it was accepted on the 12th, was on the 14th "to next facility". Then, when I continued to ask why Wood River was not shown or scanned, backtracked and said that it was scanned and shipped out to St. Louis on the 12th, yet there was no scan in St. Louis. She wouldn't answer my questions, and instead gave me the runaround... unable to answer which facilities the packages were scanned into on the 14th and 15th. The package was not heard of again until the 24th in Memphis. She could not explain anything and just kept saying that there is a whole system and things are all sent out in one big bunch. Cool... but how did my package suddenly go from Wood River to St. Louis with no scans or tracking actually showing? Where is the accountability that the package was wrongfully handled between Wood River and St. Louis? All I could get was that she is "guessing that it was scanned in St. Louis"... WHAT??? Finally, she said that she was leaving a message for the Post Master to call me back. This is not the first time that I have had a problem with their office. I have had mail go missing quite a bit from there. When I asked her to please look into how they operate and handle their mail, she blamed the other locations and the "entire process". She also would not help in refunding my mother's money. If an accident happened, apologize and own it. Work on fixing it. The biggest sign of weak leadership is denying any responsibility and refusing to fix it. Offer solutions, not excuses. Shannon needs to go based on her inability to apologize and problem solve. The rest of the staff needs to be looked into. Seriously... bummer summer. You are an executive branch of the United States Federal Government. Do better.

Quick errand run in and out! They had one kiosk so hopefully they get more for more to utilize…read more Very clean store and great location!

Needed to return a package, and stopped at this location on my way to work. Service was quick, the…read moreinside was very clean and organized, and the woman assisting me was very polite. She packaged my items up for me with no problem and ensured i got my tracking numbers.

They left door without knocking. Left one box but the other needed signature and I couldn't sign…read morebecause they never knocked. Called the office after waiting all day for apple phone, seeing the guy walking away to truck. Woman answering phone solved my problem by telling me that they would deliver it tomorrow. Which does me nothing. Office woman told me the driver had a helper running packages to door. Can you say, FedEx?

UPS in East Alton Illinois is a JOKE. I sent a package that was picked up on a Friday nov 29 AND…read moredelivered to the East Alton hub on Nov 30th. My email says my package WILL be delivered ​today (mon.Dec 2 by 3:pm) BUT, when I check my email, it's says "miss sorted. When I called the hub, they have NO CLUE where my package is and the lady on the phone was a real bitch and had NO solution or was NOT helpful. They need to fire her. . DO NOT USE UPS. YOU ARE MUCH BETTER OFF USING FEDEX. I WILL NEVER USE UPS AGAIN...!!!! If I could give a zero star, I would.