A little tricky to find if you're not familiar with the location, but the service was so fast! And very friendly. I walked in had her scan a barcode and had to pay $3 for packaging but other than that I was in and out in less than 5 minutes: read more

The UPS Store - Shipping Centers Near Me - Glen Carbon, Illinois

Everyone is super nice here and they are always incredibly quick, no matter how many guests walk in at once. The store is clean and spacious and there is a good amount of parking. It's also in a decent location. read more

The UPS Store - Shipping Centers Near Me - Glen Carbon, Illinois

Excellent service. It was, fast and efficient. The customer service representative was friendly and professional. I visited this store to return some internet equipment to AT&T. The staff made it a very easy process. I was in and out of their store so quickly, that I had time to go enjoy an early lunch. I was so impressed, that if I ever have to ship an item in the future, I will be coming back to this, UPS Store. Warning: The parking lot is laid out weird and is extremely busy. Be alert. read more

For a place that's so busy, they are super fast and efficient and getting customer's in and out the door with a smile on their face. This has quickly become my go to store for all of my drop offs, which makes things super convenient because they will take packages for USPS as well as FedEx. As someone who is very busy, the one stop drop makes my life so much easier! read more

They are always courteous, quick, and reliable! Although it's almost always busy (and parking can be a Tetris event!) I never hesitate to make a return here or use their other services. read more

This locations parking lot is unbelievably awful ....you need to find a new location! How many accidents are there per week in this parking lot.? There were 2 near misses I observed when I attempted to park today. Never was able to get an open parking space!!!! read more

Update - about an hour after our initial call "Eric" from the UPS store contacted us and told us he had contacted the Seattle distribution center and was able to get our package rerouted and delivered the day that we paid for delivery, a big shout out to Eric! read more

Will NEVER use this store again!! They where the ones who opened my box and put foam in it and said it will be fine to ship that way, got my item and it was way beyond damaged. So how am I responsible for it? Also, the manager was very rude and unprofessional and refuse to talk to me like an adult one on one This store needs better management not to mention better works. People really need to be real about this store customer service it really is terrible and the workers lie to save their butts and are rude to you for writing a honest opinion, that is protected uner the first amendment. So advice for this store learn how to treat others the way you want to be treated and the way to get respect you really need to tell the truth. Will never use this store again the worst experience ever!!!! Dont let someone silence you for telling the truth. read more

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You know those warranties that come with retail products, the ones that require you to find the original receipt, navigate a voice mail menu, follow complex troubleshooting instructions, and even pay for processing? Two recent cases have really tested my patience. At least the UPS Store makes the shipping part simple. The staff here is friendly, knowledgeable, and will patiently explain your options for packing and shipping. Yesterday, I brought in a defective coffeemaker with its original box and an addressed envelope containing paperwork. They took care of the rest - no need for me to waste more time searching for bubble wrap, scissors, tape, or labels. Thanks, UPS Store, for making my complicated day just a little bit easier. read more

The UPS Store - Shipping Centers Near Me - Glen Carbon, Illinois

Great service at the Edwardsville/Glen Carbon office. Fast and Friendly staff. No pressure to purchase anything extra. Great place to drop off Amazon returns! read more

Took my Spectrum equiptment back o a UPS store with which they have a contract. Gave me a receipt for it to be shipped. As typical Spectrum says they did not get equiptment. Lost receipt in move his location says even with time and date they would be unable to determine a tracking number. Said they cannot reprint receipt. Also stated that they could not know where the equiptment was sent. Stating that an auo address is generated. They do not know where they shipped it. Not pleased with tracking system and customer service response of I dont know. What a way to run a business. UPS stinks. read more

I went here to have some larger framed pictures send back to my house in SF. The idea of flying with them just made my head hurt. I couldn't be more impressed with the friendly, helpful staff here. They also seemed to know what they were doing when they packed the frames up - bubble wrap, special glass tape, some foam peanuts and all the other little things that hopefully will keep my package in one piece. Highly recommended small shop. Very helpful! read more

on or about 10/25/2022 i entered the ups at this location at 12pm seeking shipping boxes the largest for shipping items to the state of alabama i was assisted by a white mgr.slender build glasses blk hair inwhich she reluctantly wanted to assist myself very unprofessional this rude individual quoter a size of the largest ups had in stock at which time i wanted to see the box personally myself so thst meant she had to go to the rear of the new building five feet away from the counter and instead of her saying this is a unauthrized area inwehich there are no signs or notices no customers beyonfd this point themgr proceeded i proceeded to follow her mind yoyu this is the mgr.smh i was occasioned by a blk sales associate we can call him safe to say leroy he hasnt been employed with ups less thasn 2-3 weeks maybe if that hey excuse me sir you cant go back there! what? why is it in edwardsville african americans feel there obligated by employment to police other african americans? okay fine the mgr states here is the box at which time im examing the box and calculating the items to be shipped out.the mgr is literally frowned and balled up her face at me in disgust at this time i asked the irate mgr did she have a problem with assisting myself she refused to comment and she frowned again atr thias time i didnt need to ask were iisa the owner for a complaint the owner was not in at that time i know the owner just three to four years ago prior to moving was trtying to sell his ups franchise at a outrageous price yet the small people in the sourrounding edwardsville illinois area kept his business a float.the owner wentr from one dollar notary public signature services upon moving to the new building the former marks appliances noow the notasry public signature services are five dollars per signatrure wow! to make a long story short i dont reccomend this store for african american customers and or white american customers my shipping budget was in fact $700.00 guess what this store lost big time! due to the rude asnd unprofessional behaviors of ups employees i contacted corp office my father retired from corp office and yes hes afrian american i placed the fattest complaint possible against the edwardsville glen carbon ups i could and as for the sales associated leroy he will be terminated before the first of the year by the owner welcome to america and ups store.what happened to the days of wee run the tightest ship in the shipping business? its sad his emplyees and mgrs are ruining his business im urging everyone to end and patronage of the ups store in glen carbon boycott this store afrian americans at once,my testimony read more

I'd be a fool not to write about my awesome experience with Jerome here. I'm in southern cali, and i was trying to get this limited collectible item from a Craigslist posting in this area. The seller was super protective of everything- can't send money online, no email, no phone, no address and was rather difficult to work with. I was desperate, and by long shot decided to try arranging the transaction through the ups store that can handle the packing and shipping to me. Jerome even agreed to help me pay the seller since the amount was so low. Talk about going above and beyond for someone he hasn't even met! I thought this was a sealed deal- how easy for the seller to go drop off the item and pick up his money, no leaking his personal info anywhere. Didn't even need to provide his name, only mine, but sadly it was still too much work for the seller and it didn't work out :( Bottom line is this place is as awesome as the reviews say, and I'd definitely reach out again if such similar transaction were to occur in the future. THANKS JEROME!! read more

This store obviously has a great manager. You can always tell because all the employees in an establishment will be all equally professional. This place is jumping with employees ready to help. They even open the doors when they see you have a truck load of boxes. Just great customer service. They are always consistent meaning always warm and ready to help. Everyone has a bad day once in a while and if these young folks do, you would never know it. read more

Understand who you are dealing with here; "The UPS Store" is NOT owned or operated by UPS. This is just a franchise, formerly Mailboxes etc, that uses the UPS logo. Also, while offering the ability to ship packages from other courier services they do so at ridiculously inflated rates. They attempted to charge me almost $400 for a USPS large flat rate box shipping international. The actual USPS rate was in fact $91. When confronted with the extreme difference, the UPS store attempted to justify by saying their rate was based on dimensions and weight. Keep in mind that the $400 price quote was for USPS shipping, not UPS, and it was a flat rate box; you know, the ones literally with the tagline "if it fits it ships" They "lost" a package worth several thousand dollars and when confronted told me that although the kid that took the package recalled us discussing it being very valuable that they failed to enter the declared value. So, they charged me $90 for standard overnight domestic shipping with NO insurance of a package that weighed under a pound and fit in an envelope, a service that USPS offers for $21 with the same money back guarantee. Furthermore, rather than admitting their error, the owner attempted to insult me by saying I should have realized that there wasn't insurance because it was "only" $90 and insurance was $2 per $100 of declared value. In fact the UPS insurance rate is less than 1/2 that, the rates are right on the real UPS website for everyone to see. This store will claim they are "UPS" all day, they will also claim that the rates they charge are the same but they are not even close. Literally everything is inflated and overpriced. If I could give negative stars I would. read more

In and out in 30 seconds! I was returning an item, and the guy behind the desk had another customer, but she was taken care of and then he took care of me, and I was out in a flash! Kudos! read more

I love this store. Whenever I need something truly urgent shipped, paperwork notarized, etc., I make sure to use this store. All of the staff are attentive and efficient. I have trusted them with some of my most important needs. I am thankful they are available to me. read more

I used this UPS Store to ship items of time sensitive materials and they did not deliver when their employees informed me they would. I brought this to their management's attention and they did not seem to care in the least. I would recommend finding another place to take your business. read more

I have been a customer for about 6 years now. I went to SIUe then moved to St. Louis- they're awesome service doesn't compare so I will drive over just to use this location. The owner Jerome takes pride in great customer service and it pays off! Every member of the staff I've encountered is highly professional, knowledgeable, and efficient- very impressed! I've used shipping and office needs such as the quick laminating services (also cheap!). Highly recommend this location!! read more

although the staff assisted me to mail a package, and paid for 2day shipping, there was a "mechanical problem" and it was not delivered on time for the holidays. I went back to the store LIVID, and the nice young man named Eric processed a refund of the FULL amount and I will receive within one week. However, the refund took 3 weeks. But once the refund arrived, it was NOT the full amount. I called the store and was advised it is the "fuel charge" that was withheld. My invoice shows the fuel charge is $3.70. This store refuses to pay the difference of $5.15. I have spoken with corporate and filed a formal complaint that I was told a FULL refund would be processed and I did not receive a FULL refund. The staff there is doing exactly as instructed to be kind a polite although condescending. I have left messages for the owners, with no response. So in conclusion, the store staff is sufficient, the owners are slackers in responding and the UPS overall is so-so. I will not be using UPS in the future, I will be using FedEx instead. read more

This store steals!! Do not leave until you see them package everything!! I left a few articles to ship from Glen Carbon to my home in California. The package arrived secure and undamaged. When I opened it up I was disappointed to see that they had not sent a vintage St. Louis Cardinal bobble head! When I called them they said this and that, and would make a claim for me. So I get peanuts for something my dad had given me when I was 8 years old. The "manager" was unable to resolve even though he said they have cameras and could see everything. They lie and they steal. Stay away. read more

The employees at this business are so nice and very helpful. I had to return a shipment. They helped me unload large packages from my car and removed the mailing labels before applying the return labels. Thanks! read more