Great customer service! First time at this location. I've been inside their Higland, IL a few…read moretimes. They also have a store in bethalto, IL. I came here to mail out some important documents. I picked out a big envelope, but the guy said I could downsize to the midsized one. That helped and saved me a little $. The only slight set back was they don't have certain contracts with ups. So I couldn't mail out my already prepaid item for Amazon. I had to go to the ups in dierberghs which isn't too far away. I'd come back to ship here when needed. It's in a lot with other stores. But their lot doesn't get super busy.

Great prompt service. And no waiting or lines to fall into. Parking was a bit of a hassle but…read morewalking to location did me good.

We visited the Mail Box Store looking for a notary. They were so helpful, friendly and just good…read morepeople. I would recommend anyone looking for mailing services, notary and other great services.

I had some old photos scanned to create digital copies of them since they are the only copy around…read moreof these photos and I'd be heartbroken if anything happened to them. Barry did a fantastic job with them! I can now rest easy that I will not every lose these and I can share them with other family members. THANK YOU!!

Hands down the worst packaging attempt I have ever seen. They ruined a 1930's brewery piece made of…read moreplaster by going 3 times around it with small bubble wrap before dumping it in a box of peanut packaging. It didn't matter that it was double boxed, since the wrap was so tight that it placed tension on the extended arm of the piece. The piece arrived with the arm busted off and shards of plaster in the wrap. They had the audacity to blame UPS since they transported it, but the piece was doomed from the start. I was charged $120 by Pak Mail for materials and $18 in labor.to pack it. The packaging materials would run you under $20 retail, so how about that for a profit on materials? The "labor" expertise mirrored that of a 10-year-old (no offense to any10 year olds out there. When it was all said and done, they sent me a check for $40 out of the kindness of their heart after I demanded to be compensated for their packaging negligence. This is just one of many reviews I'll be posting about them. I'll also share the experience with the Selkirk Auction House the "highly recommended" them. Keep in mind that Pak Mail is a franchise operation, so your experience at other locations may not be the same as mine.

They advertise as having FedEx services, but when you drive all the way over there, they tell you…read morethey don't.

I have been doing business with MailPro Highland (formerly Highland Mailbox Store). I want to…read morerecognize Jordan, as he normally is the one who fills out, copies, certifies and makes my visit stress free. He has gone to my car to carry my items in to return to Amazon. As soon as he enters the return documentation the day you go in, Amazon gives you credit for the item the same day. Customer oriented store. I am so happy we have MailPro service. AGAIN THANK YOU!

Had to return some Amazon packages and Nathan gets what customer service is all about! Will…read moredefinitely recommend this place. Thank you again Nathan.

I recently dropped off a package at Postal Plus and learned something I wish I'd known earlier:…read morealways ask for a receipt. The team was friendly and took my package, but they didn't automatically provide proof of drop-off. Unfortunately, the shipment never showed up in the USPS system, and I ended up losing the cost of the product. The owner was responsive when I reached out, which I appreciated, but there wasn't any help for the financial loss. Overall, the shop seems helpful, but their process doesn't include giving receipts unless you ask--so make sure you do. Sharing this so others don't run into the same issue. A quick receipt can save a lot of stress later!

Advertise they are a UPS facility but was not able to scan the code to print a label. Older…read moregentleman was unpleasant. Do not recommend the business and will not return.

Rude little balding man with bad breath made it where I will never be back. You probably want to…read moreavoid it too. I went in today to look at some of their shipping boxes, and he came over and told me not to touch them because he would have to fix them when I put them back. Then he cussed at me (god d*** it) and proceeded to flip the ones I had looked at. I didn't put them in the wrong place, they just weren't to his OCD standards I suppose. He also talked condescendingly to me as if he were the smartest person to ever live. (FYI: You work at a box store. I'm an engineer. You haven't done much with your life.) You can go straight to h*** sir. Do not pass go. Do not collect my money.

When I lived in the area, I would regularly frequent this place to ship items to family overseas,…read moreother parts of the U.S., and more. It was convenient, affordable, and relatively fast. I recommend this place without any reservations.

I've been coming here for years. Generally quick, small stops. Usually for UPS drop-offs. AIM is…read moreconvenient, clean, easy to navigate, and the man who runs it (I believe the owner) is helpful and reliable. I am extremely surprised by the other reviewer who stated that he was rude and disrespectful. As a frequent customer, having talked with him myself on numerous occasions and having seen him interact with plenty of other customers, I have never seen anything remotely like this from him in the past. I can't speak to what actually happened that the other reviewer is talking about but that probably is not a fair representation but definitely is not the norm.

Had to drop off an Amazon return and had great service. My item was accepted in its original box…read moredespite a different ups store telling me I needed to place it in a bag. The young man at this store looked at my box and that I had brought a bag along then said not to worry about it. He was so nice.

Wow...I would think that it should be customary for the employees to at least say hello to a…read morecustomer. I walked in at five minutes till six with my packages all labeled so no work for them to do, I said hello to the three girls standing in the store, one vacuuming, and the other two behind the counter, not one of them said hello back. I laid my packages on the counter, and then said thank you.not one response from any of them not one word the whole time I was in there. I bring packages several times a week, and I am just amazed at the lack of customer service or even the ability for the employees to say hello.