FedEx use be good at delivering packages but now they can't deliver a package to save there lives I…read morecan't even track my package so I'm assuming they lost my package they were supposed to deliver it today and instead they lose my package instead so I highly recommend not ever using FedEx unless you want them to lose your package I should have used the free ground shipping I probably would've got my package but instead I paid for FedEx to lose it

They wouldn't print their own shipping label. Had a very heavy and large item to ship so I had to…read moreload it up back In my vehicle. UPS prints the label out if you don't have a printer.

Great customer service! First time at this location. I've been inside their Higland, IL a few…read moretimes. They also have a store in bethalto, IL. I came here to mail out some important documents. I picked out a big envelope, but the guy said I could downsize to the midsized one. That helped and saved me a little $. The only slight set back was they don't have certain contracts with ups. So I couldn't mail out my already prepaid item for Amazon. I had to go to the ups in dierberghs which isn't too far away. I'd come back to ship here when needed. It's in a lot with other stores. But their lot doesn't get super busy.

Great prompt service. And no waiting or lines to fall into. Parking was a bit of a hassle but…read morewalking to location did me good.

A little tricky to find if you're not familiar with the location, but the service was so fast! And…read morevery friendly. I walked in had her scan a barcode and had to pay $3 for packaging but other than that I was in and out in less than 5 minutes:

Everyone is super nice here and they are always incredibly quick, no matter how many guests walk in…read moreat once. The store is clean and spacious and there is a good amount of parking. It's also in a decent location.

Greenmount Crossing UPS is one of the best UPS stores in the area outstanding customer serviceread more

Jim was rude, arrogant, and thoroughly ill-tempered. I have been a customer of this UPS store for…read moreseveral years, but will NEVER go back again! When customers become an inconvenience to retail businesses, it's time for them to consider another line of work!

When I lived in the area, I would regularly frequent this place to ship items to family overseas,…read moreother parts of the U.S., and more. It was convenient, affordable, and relatively fast. I recommend this place without any reservations.

I've been coming here for years. Generally quick, small stops. Usually for UPS drop-offs. AIM is…read moreconvenient, clean, easy to navigate, and the man who runs it (I believe the owner) is helpful and reliable. I am extremely surprised by the other reviewer who stated that he was rude and disrespectful. As a frequent customer, having talked with him myself on numerous occasions and having seen him interact with plenty of other customers, I have never seen anything remotely like this from him in the past. I can't speak to what actually happened that the other reviewer is talking about but that probably is not a fair representation but definitely is not the norm.

Ran in here while running errands in Fairview Heights to drop off a box that already had postage…read more I've been here before and they were quick and efficient with the scanning and the receipt. It's a great location in the middle of all the other Fairview Heights stores.

Two day rate to New York from Chicago for once once package was 119.00. wanted to charge me a aur…read morecharge for putting my information in the system, additional 24.99.

Lov the the staff always very nice , helpful and thoughtful answer all ?? Plus very clean!! So…read morefriendly

I use my PO Box for business. But I am disgusted by the behavior of a particular employee named…read moreJennifer. She was so nasty and so rude that I absolutely refuse to utilize this office. The rest of the staff - super sweet. Often, I don't go to the box during business hours so the only staff I've had the pleasure of speaking with are the manager and another gentleman. This lady, however, has an evil spirit about her and I hope she understands that karma has the last laugh. Unprofessional, condescending, and dismissive as if she is better than the next Jenny "off the block". Using her boss as a shield for her disgruntling behavior. Jenny you might be a better fit for Waffle House with that demeanor. Have a bless life - you need it. Maybe one day, if you pray and work harder, your pay will put a smile on your face!

I needed to get copies of flyers and handouts made for our booth at the nearby convention center…read more This FedEx is located in the lower level of the Marriott hotel and had to go here as there really aren't any Staples or Office Depots within walking distance. Not cheap for color copies to be made but worked in a pinch. Staff was easy to work with and helpful.

Professional, friendly, and efficient staff. Open 24hrs for hotel guests…read more Has everything you need to ship, print, copy quickly.

Be warned, this location charges an exorbitant "handling fee" because it resides in a Hyatt. I'm…read morenot sure who is to blame, FedEx or Hyatt, but they do not make you aware of this when using their services. My box cost $40 to ship, and I was charged $60 (50% fee?!). They give you a grand total and try to slip it quietly by. If I weren't on a tight schedule, I would have gone elsewhere, but I suppose that's what this fee is supposed to take advantage of, right? I would also assume this is one of those deals where anything you get shipped to them for pickup to the hotel is held at ransom for a handling fee, as this is technically labeled the "fedex 'business center'." Awful way to take advantage of travelers.

Probably the nicest UPS store I've ever been to in my life. The employees there are not only…read morewelcoming and friendly, they are efficient and speedy. No waits and no complaints. Parking can be a little annoying in that area during peak hours, but I've never had an issue with finding parking during most times in the day.

The team at the UPS Store in the Central West End is truly next level. Every time I walk in, they…read moreremember me and even ask how my week's been -- who does that these days? It's such a small thing, but it makes a huge difference. It's rare to walk into any store, let alone a busy shipping and printing spot, and feel like the staff genuinely cares. Here, you're not just another package in the pile -- you're a neighbor they know by name. In a world where customer service often feels rushed or impersonal, this place stands out. Friendly, professional, and just genuinely good people. I can't say enough about how great it feels to support a local business where the staff actually cares about their customers.