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    The Ink Spot Inc

    The Ink Spot Inc

    (42 reviews)

    Lindenwood Park

    I always try to support local businesses with both my personal and professional purchasing. For the…read morepast seven years, Ink Spot has printed many meaningful items for my family -- from my wedding invitations to my children's birth announcements and birthday party invitations -- in addition to larger orders I've placed through the department where I work. Unfortunately, today that relationship ended over a $1.61 charge for envelopes. After being misquoted for a set of double-sided birthday party invitations and requesting matching envelopes, I received 14 invitations but only 7 envelopes. When I emailed to share that the envelope count seemed short, I was told not to worry and that additional envelopes would be set aside for me. When I returned to the store to pick them up, I was asked to pay $1.61 for the envelopes. I explained that I hadn't brought money because I didn't expect to need to pay for something that appeared to be part of correcting the order. The situation was reviewed, but the interaction was handled with a less-than-helpful attitude. Ultimately, I chose to walk away rather than continue the conversation over $1.61 -- because to me, it represented something larger. Over the years I have referred friends, family, and colleagues to Ink Spot, and I've valued supporting a local business. Situations like this are rarely about the dollar amount; they're about customer care and recognizing when a miscommunication has occurred. With that in mind, I'll be taking my business to HiTec moving forward, and I've shared my experience with those I've previously recommended. I share this feedback sincerely and in the hope that it helps reinforce how meaningful thoughtful customer service can be to long-time customers.

    Amazing service! They helped me out with short notice on a work project that was urgent. and I…read morecould not have been happier!

    Print Master - copyshops - Updated May 2026

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