Always efficient. Never a long line. I utilize the self service kiosk if the counter staff is busy. It's a small place, tucked between two stores in the Schnucks shopping plaza, with all you need for packing and shipping, secure mailboxes, etc. read more

The UPS Store - Exterior view - Shipping Centers Near Me - Maryland Heights, Missouri

I went in to get an affidavit notarized and scanned. The price was very reasonable, the employees were all very friendly, and the notary and clerk were both very efficient. read more

The older white lady is very rude. I have been here multiple times and every time she helps me she is rude to me. I'm not coming back to this location because of her. Everyone else is ok. read more

Store also charged me $1.00 for a piece of tape! The tape needed was no more than 3 inches in length.

I been a frequent here for almost a year and I have no issues with returns/sending packages. Staffs are polite and attentive. This location is convenient and meets all my mailing needs. read more

I called this location on Wednesday to get a quote for shipping a package. Diana was very helpful - she took down all the information she needed, suggested a box I could purchase for the estimated weight I gave her, and she called me back with a quote before the end of the day. The price was great, so I headed over that afternoon to purchase the box. I bought the 16x16x16 inches box for $10, which I thought was reasonable. The box was sturdy, and would easily hold the 50lbs I anticipated to ship. Today I stopped by to drop the box for shipment. There was a light line formed but I was still attended to quickly. This place has been well staffed each time I've been. At the counter, I was helped by Zack. Another great experience - he was quick and efficient, and made sure all my information was correct. Not flustered, not emotionless, these guys were really great to work with. read more

This place seems to continuously open late and close early. Charges me $1 for a piece of tape before. If you can make it to a different UPS Store I'd recommend it. read more

I don't ever ship through UPS because I go through my local postal service. I never really need to send anything expensive or delicate so I let my mail take care of the small things. The other day I needed to ship an item I recently made, to Minnesota and I was trying to figure out my options for packing since it was a large picture. The associate working at the time of me entering was spot on / hands down the best UPS worker I have ever been in contact with, maybe Fed-Ex & mail. He was honest about what I should do, knew the range of money I had to spend to ship my item, and new what I needed to get my item packaged. He did this all without having to look anything up or ask another associate. It literally blew my socks off that whoever trained this man, knew what he was doing and knew that the associate would apply his knowledge to customer service, me. It takes a lot to impress me and being how patient he was with my questions and never made me feel rushed or uncomfortable about the money, I would in a heart beat use UPS to ship out all my large delicates. dp read more

The UPS Store - Shipping Centers Near Me - Maryland Heights, Missouri

I am so grateful for the staff, seriously grateful. I sold a print on Ebay and couldn't get it out of the frame. I was a nervous wreck. They were so awesome getting the print out of the Frame packing and shipping at a reasonable cost! I have 5 more to sell and ship. I'm just very happy I don't have to fear trying to sell and ship my paintings. Thank you so very much read more

When ever I am seeking that one UPS store that is still open and won't be busy and will offer decent customer service, this is where I go. I am always in and out in 5 minutes or less. I did learn however that they charge $1.00 for tape. I had just came from home, rushing to drop a package off and didn't have my wallet on me. The store clerk was kind enough to provide me the tape, FREE of charge. I mean it's something that simple that makes me say -- I WILL BE BACK! And I'll bring a dollar next time! read more

Just opened a PMB there. There is always someone waiting in line but for the most part always acknowledged by the staff that consists of 2 older women, who are pretty efficient. They are very sweet and attentive. The manager assisted me and kept saying thank you for your patience. It's nice to be acknowledged for being patient. It's always well stocked with supplies and clean. They are very thorough in explaining their services. Always reassuring to make sure you don't have any additional questions. read more

John the manager went above and beyond helping me. I do not have a computer at my home, so I sent him an image from my phone. He was able to resize the picture to my exact specifications, and print it out and have it ready for me when I got there. Awsome service read more

I shipped an item on a Wednesday that I was told was guaranteed to arrive the next day. When it didn't arrive the next day, I called and they told me they forgot to send it. Yes, The shipping store forgot to ship the item. They told me it would now ship out on Thursday and arrive on Friday - which was critical since this was a ticket for an event on Saturday. The package arrived the next Monday, 4 days after it was supposed to. I had to pay $50 to replace the item and was only offered a refund on the original shipping. Awful experience. Not sure how a shipping store FORGETS TO SHIP. read more

I have been housing my biz mailbox at the UPS Store in Maryland Heights now for over a year and I love these guys! Store manager Shar and crew takes care of their customers while giving personalized attention. When I had to pay my mailbox fee late one time, they were very gracious and allowed me to do so without canceling my account. I also have mailed numerous packages there and they are always willing to go the extra mile for me to keep the costs down. They are amazing. There is no other shipping company I would rather do business with! read more

The MARYLAND HEIGHT UPS STORE is without question the most unprofessional operation I have ever encountered in 15 years of shipping antique clocks. A damage claim was submitted same day as delivery of the clock 'on-line' to UPS. The Main UPS Damage Exception Group requested specific details and pictures of the carton, the packaging and damage incurred. 22 large and clear pictures were sent to UPS for a $100 claim on a $308 insurance value. Clock door splintered, damage to the movement, dial, bezel and hands. Following their inspection, UPS sent me another email saying they had COMPLETED their inspection and have forwarded the information to the 'shipper', which I have now learned is the actual UPS Store in Missouri. The gentleman from whom I actually purchased the clock and who packaged and shipped the clock to me has been to that UPS Store 5 times to obtain some kind of resolution following the 'inspection' of the shipment.. The only person at this store is 'Janine' who apparently can only run a copier and maybe sweep a floor? She refused to assist this gentleman, stating " the manager is gone and wont be back for another week and I can do NOTHING!" What? "And even if she was here, this claim would not be resolved for at least 30 days!" This claim is so cut and dry that it isn't even funny. UPS couriers MANHANDLED this WELL PACKED clock in a, heavy duty DOUBLE WALL CARTON CAUSING its DAMAGE! Apparently, the UPS Store Franchise Owner is the one who would get 'nicked' for the claim, so this jackass is going to do everything in his power NOT to take responsibility or PROVIDE ANY CUSTOMER SERVICE or ASSISTANCE to the gentleman who actually paid an inordinate amount in just shipping cost (not packaging) to this Maryland Heights UPS Store. I have been shipping via FedEx Ground/FedEx Home Delivery for now 12 years, and NEVER would that company behave or treat their valued customers in this fashion! That has been MY EXPERIENCE. I have now informed the gentleman who sold me this clock that I am at the end of my rope with UPS. UPS here in San Francisco told me to tell the gentleman to go back to the UPS Store in Maryland Heights and REQUEST A CALL TAG NUMBER for pick-up at my home in San Francisco of the packaged clock for its return to him. Guess what? The UPS Store (Janine) is refusing to issue a pick-up Call Tag number! I have filed 2 complaints to UPS Corporate who oversee the UPS Stores Franchises. This isn't over! Do not ship FROM A UPS STORE! If you have to ship UPS, go to a UPS Hub or better yet, ship from an actual FedEx Facility! MINUS 9 STARS FOR UPS SHIPPING/HANDLING & PROFESSIONALISM read more

They don't provide a shopping receipt and wanted to charge is $1 to tape a box. Not accommodating

This ups has the worst customer service I have ever experienced. They will nickel and dime you for every little thing. I have never had a ups charge to tape my package. I feel like that's ups common curtesy. No one there really wants to help you. I have had exceptional customer service at every other single ups except for this one and I avoid it at all cost. read more

Overpriced! Never get them to pack something. Put filling in a box that was tiny, that cost $3. The same size box with filling, cost $10. In total the second box with shipping cost $30, for a shipment to FL that weighs more no more than 4lb. What a complete rip off. They also messed up my customs when shipping international. read more

I am disappointed by UPS and amazed at the extreme failure they have created. I have 2 packages shipping 2nd day air, I see on their website both packages arrived at Earth City for delivery, but only one package arrives on Friday. I go out to ask the delivery person why only one and they just jumped in their vehicle and leave with no reason as to why one package. I log in checking the UPS website and it states delivery 8/20, so I await this delivery. Today I check and it is moved to Monday, so products needing 2nd day air delivery end up being 5 days. I call customer service and they can only say sorry, failure. read more

There's always an issue with this place. Yesterday, went in to get a label and ship a package with a UPS account number. They don't have blank labels you can fill out and ship a package with an account number. What a joke. Save your time and go somewhere else. The place sucks. read more

Iv had good experiences at this store in the past. Generally the people are nice. I recently went to this location UPS store to return some amazon packages. Not a big deal, I had 1 label ready and was going to print the 2nd one off of my email when I got to the store. I figured I would pay the 10 cents or whatever it was for a black and white print for my label. I get to the store and the first package is just fine but then I am told that it is a $5 charge to print amazon shipping labels! I was surprised because it is a simple black and white print job with and I have printed labels in the past with no issue. I wasnt about to pay 5 bucks for an item I paid 12 bucks for that I was returning. So I expressed my surprise to the clerk and just shipped the one package. I called a different UPS store nearby and asked if this was a UPS policy now. NO ITS NOT. Just this one location charges 5 bucks to print a freaking label. I will not be returning to this store. TLDR This store has a store policy for only this location that they charge 5 bucks to print an amazon shipping label. This is NOT a UPS policy and other stores dont do this. Drive the extra few minutes to another store. read more

I went to this UPS location to ship a very large item (bicycle) and had problems putting it in a box, sealing it and more. The two employees at the store (Delaney and Patrick) were helpful, beyond helpful, great! I would not have been able to get the bicycle in the box without them both. The service, the helpful nature, the friendly staff, and the over all problem solving solutions from both Delaney and Patrick should earn them a 10% raise, but, since that isn't likely I can only write to extend my thanks and for others to try this UPS store for the same excellent service. read more

Have used this location for a number of years, usually to my satisfaction. Today's experience was not so satisfactory. Without comment or my permission, the clerk ripped off my shipping tape and then told me that she would put her tape on it for $1. Probably about 3 cents worth. When I said she just tore mine off she got rather snarky with me and put a scant amount on it and wished me Merry Christmas. Not the manager who's always quite pleasant. read more

Oh my! I'm so glad I found the reviews for this location...eek! NO way am I going to go there. I ship a lot of things through eBay and usually go to the main UPS location, but I moved not too far from this location. Don't think I want to chance it...sounds like the staff is not "User-friendly." It won't be that much further to go back to the main location.... read more

Had a coupon for 29¢ "Color Copies". They said they would print one. Whaaat? Note the coupon said copies plural. Did BT waste your time here. read more