This post office is very clean and spacious. It is understaffed, but they try their best. Ray is a total sweetheart, and Tracy isn't the worst although everyone says she is. She is sweet as well, just very curt and wants you in and out as fast as possible. Either worker is great, they just need more than two!! read more

I've been in there the past three weeks FOUR times to get my passport updated. Half the time there was no passport agent on duty during their posted hours. Today I went in during their 'walk in' hours and was informed that they were booked the rest of the day. I was the ONLY person in there. I had all my documentation on hand, filled out and just waiting to be signed. The 'passport agent' on duty told me they were booked and she could not assist. When there were NO OTHER CUSTOMERS IN THE FACILITY! I addressed the sign on the wall which showed the times for walk in appointments. This government employee would not budge. In the time she was arguing with me, my passport submission could have been completed. This facility does not provide service, they cultivate laziness and seem to relish in it. Avoid this hell-hole at all costs. read more

Don't think you can get a more poor service post office. they really do not care if you get mail or not, including businesses. As a business in the Kirkwood area , we go days with not seeing a mail carrier , not just delivering our mail but Nobody in the building. Don't bother trying to call them to find out the issue , they do not answer. read more

Best USPS -- Kirkwood, MO on S. Kirkwood Road hands down! I drop packages every day and the employees at this location are always helpful and happy to help! Many times I can simply use the self service kiosk but they still give a friendly wave hello from behind the counter! Assistance with my international packages is a breeze. Look for Ray's smiling face at the counter ... aka "Ray of Sunshine" read more

US Post Office - Ray of Sunshine at USPS Kirkwood, MO 63122 - Post Offices Near Me - Saint Louis, Missouri

I received incredibly rude service from female employee at 4:45 pm on 4/8/25. I needed assistance tracking a certified letter sent to Kansas City from Kirkwood MO post office on 3/26/25. She offered no assistance in tracking and berated me for purchasing the wrong product. I was told that a certified first-class letter was the slowest method of delivery! read more

never ever send anything here! they lost my tax forms for 4 months! now i have a tons of penalties and they claim they cant do anything

The customer service here is terrible. Not helpful or kind with explaining what is needed for passport. Rude workers and unkind to families with kids. Would not go back Here or waste my time with this location read more

Ya know what sucks about usps is under staffed locations, bitter employees, and government run entities??? They are overworked, short staffed, and don't care. On multiple occasions it is apparent this location. Needs help. So I felt for their employees... until they don't do their job, don't care, and just rude...oh and cost you $$$. The old man literally doesn't care, and said we are short staffed sorry I didn't scan your package file a claim. Except I can't file a claim. If you have a drop off stand in that line get documentation. They have kiosks that I was just made aware of. Drop your package off here and get documentation so you have that paperwork. I always do that at ups, but they made me feel like I was a bother at this location and I can drop if in the box. I had no idea about the kiosk, Rude, understaffed, unhelpful would be the nice words I have for them. read more

Thank you Brian for a lovely experience at the post office today. Doing a lot of mailing lately and I appreciate your professionalism.

My local post office is good with good people, Its the KC area post service that is the problem, All packages not shipped via priority mail are apparently set aside for days. They circle the KC area for days. Example A package sent from KC area to go 40 miles away, has been and still in the KC area after 7 days. Management or worker issue or both. Even poster workers from other areas have noticed the problem in the KC area, but managers cant see it? or just don't care? No desire for improvement when the Gov bails you out and your in charge of your own pay hikes. Postal rates have been climbing faster then food and service form the big city areas have fallen faster then anything on the market. They all keep saying short on employees, BS. read more

I don't understand these 1 star ratings.I've lived in this area for many years. This postal office has always been great for the postal needs of my friends, and my family. Never had a single problem at this location. I have only experienced wonderful service from all of the staff. Especially during poor weather and holidays. What bothers me is how entitled some people are expecting to receive 20 star service when the usps is under staffed due to weather or other factors. Obviously people understand that when you come to any usps during holidays or late in the day to expect delays or a long wait in line. Because that's life. The usps staff do what the job requires to help you, to send out your gifts, to send out your packages or returns etc, and theses usps staff are not being rude or disrespected because they are just doing the best they can with things out of their control, like delays or lost packages etc. Which is why I am trying to say now a big THANK YOU to USPS for doing this job and not reacting to arrogant, selfish adults who happen to be more impatient than toddlers. So next time monitor your voice and behaviors because it is unacceptable for anyone to be nasty to others just because you're impatient. Instead be polite and respectful of others. read more

DO NOT MAIL ANYTHING YOU DON'T MIND GETTING LOST! Our mail gets delivered to the wrong address and we receive other peoples mail on a regular basis. The last 4 checks I mailed were lost, a large package was lost, a registered mail was delivered to the wrong address and my last letter which was a car title has been lost. It was send certified return receipt with tracking. It never left St. Louis. I tried putting in a complaint, but that is impossible. I went to the post office and honestly they don't care. I was told just because I mail it doesn't guarantee it will get delivered. What?! Unless it's sent express and if it's lost you can get a refund. All the other stuff you will not. My registered mail cost over $30.00. Use another service! read more

My wife and I came to this location to renew passports for our kids. Worst experience ever. We left in frustration. However, I want to make this place so busy that the lazy workers behind the counter are inundated with passport applications. 1. Fill out respective forms in entirety. 2. Have COPY of both parents drivers license front and back 3. Have COPY of birth certificate 4. Have ORIGINAL birth certificate 5. Two passport photos 6. Have old passport on hand 7. Have check for US Department of State and separate payment to post office Good luck! read more

After an awful and stressful experience I have had at the Crestwood post office, I decided to give this place a try and have never looked back since. The best thing is, they haven't lost any of the packages I've mailed unlike the other post office branch! I've mailed stuff all over the US and even to some remote parts of Norway and every single one of them made it with no issues. The place is fairly organized but can become quite congested at all hours of the day. They have some friendly employees that are pretty easy going and might even make some small talks with you if they're not too busy and of course, the typical "not so nice" ones but overall, I've had a good experience during each visit. You take a number and get in line when you first come in and listen for your number to be called or look at the little display. Otherwise, they have mailing kiosks inside the building. They go through the line fairly quickly unless they have a patron who needs several things. I've always been in and out in 5 minutes or less. The longest time, of course, was due to the fact that I still had to fill out a custom form for an international mail. They were helpful and didn't even make me go through the line again. In summary, it's a smaller post office with a few employees and granted we all love to hate on post offices, this place is actually not so bad and if you are stressed from your experience, you can always run inside the cupcakery and buy yourself a treat or stop by Starbucks and get yourself something nice! Where else can you do that?! Happy mailing! read more

Ray was amazing. He was kind and also provided me with a magic marker to address my package. He was so knowledgeable and helpful. Definitely will be back to this location. read more

If I could give "0" stars I would. I have tried to use this Post Office because it is convenient a few times but I will drive further to never use this post office again. Staff is so rude! Today was the last straw as we tried to update a passport. The woman training another woman is so rude. So she is teaching rude is ok. We left without getting it and I will never return there if I can help it. I have seen tons of bad reviews of this place and staff, yet the same people remain with the same attitude. read more

There is a woman who works here named Tracy-she is SO beyond rude even when met with kindness. I'm in this PO 2-4 times a week shipping packages. I have been the victim of her hatefulness and I've seen her abuse others. There is NO reason for her to be so rude, belligerent and mean. She yells, speaks with a tone of disrespect and is condescending. I can only assume affirmative action is what keeps her employed because it certainly is NOT her stellar customer service skills. YUCK! read more

I wish it was possible to give this Kirkwood Post Office a negative star. I do not believe that the employees at this location have even the basic understanding of customer service. I can't tell you how many bad experiences I have had. These days I usually frequent the Des Peres Post Office and receive much better service. Today I had to go into the Kirkwood Post Office to complete a mail hold request card. The two lady employees were talking loudly about a previous customer... soooo unprofessional. I asked a man for two vacation hold cards since I have another vacation coming up. He said that I can only have one. It was suggested to go online in the future or go to the Taylor Avenue location. They really seem to go out of their way to not be helpful. read more

the customer service was absolutely terrible. that lady working was so rude and unhelpful. will never be going there again

I've had 2 interactions now with Tracy at the Kirkwood post office related to a passport for my son. She refused to accept any of the photo identification I have provided her, including his recently expired passport along with a photo student ID. These are listed as acceptable on the government website and even on the application itself. Today, when I asked her to refer me to the list so she could show me that what I had given her was unallowable, she said, "I don't have to show you anything." When I asked for a supervisor, you said "are we going to settle this here or do we need to go elsewhere". It felt very threatened by her made worse by the fact that it was in front of my son who was visibly shaken by the entire interaction. I can't emphasize enough how upsetting my interactions with this post office have been. Never again. read more

This is legit the worst post office in St. Louis. The workers there have the worst customer service in any industry. They are down right ignorant and disrespectful to customers. When people ask for help for their shipping needs they blankly state at them and treat them like idiots. I can't stand the workers there. They also disappear into the back leaving customers waiting. This post office needs to have their employees retrained. They are the worst! I rather drive to des Peres and go to that post office where the people help their customers and don't treat them like crap. read more

Hands down the worst post office in stl. They don't say hello they don't smile. all they do is wait to turn you away for one little mistake.lane was off by .2 ounces and they turn me away and won't let me even pay the up charge. just say I can't accept it. Tried to buy a new label and they told me no. What? No? go to Brentwood. They are awesome there. I have no idea how Tracy still has a job read more

The ol' post office......they get you out quick!!! The staff is always friendly and willing to help....they even come out and show you how to operate the self service kiosks. Would definitely recommend. read more

US Post Office - Post Offices Near Me - Saint Louis, Missouri

This is the third time I've encountered Tracy and had a bad experience with her. I try to avoid this post office at all costs unless it's extremely convenient for me. She is so rude. Does she get a commission off customers buying tape??? She said I didn't tape my label down enough. Every other post office says just tape down the two sides of the slip. Another customer ran after me saying how rude she was to her and that she made her buy tape. This customer kindly let me borrow her tape so it was up to Tracy's taping standards. read more

I visit a number of different post offices for work, and this one is my favorite. You take a number when you arrive, and apart from Christmas and lunchtime, they usually aren't too busy. (However, I'm amazed at how impatient some people can be!) Most of the employees are pretty friendly. If you get one with attitude, try to keep in mind that 6 days a week, they deal with a lot of people who have no idea what they are doing with their packages. There is a drop-box inside for packages if you have taken care of your shipping online. This location also has a self-serve kiosk. The blue drive-up mailboxes are located in the parking lot behind the building. Speaking of parking lots, this one can be dangerous. Including the post office, there are a few quick-stop businesses in this little shopping center: Starbucks, a cupcake place, and a barber shop. People are constantly backing out of spaces and flying through the lot. So, use extreme caution. read more

Hey USPS...when will you read any of the reviews and please, Please, PLEASE close down this post office!!! The employees seem to have a contest as to which one can be the rudest and least helpful. Each one has a major chip on their shoulder. They also go out of their way to make no eye contact (unless it's to give patrons the stink-eye) and speak so quietly no one could possibly hear them. Seriously, this situation is chronic. Clearly there is NO management that cares to train even one of the employees. They are the epitome of government workers who don't care, revel in being unpleasant and are merely waiting or a massive pension. I will be SO eager to use FedEx, UPS, or Amazon just to avoid this location. Sadly, this review is destined to fall on deaf ears. The USPS JUST DOESN'T CARE!!!!!!! read more

Tracy is just as horrible as all of the other reviews suggest. Thought I would be fine since I just needed to quickly drop of a package with a pre paid label. Nope. She refused to take it. She should be fired. Don't other going here. read more

We were treated so RUDELY by one of the workers at this location. We came in for passports, unaware that you needed an appointment. The employee was so rude in informing us we needed to go online and make an appointment and that they don't do same day appointments. Such a rude and terrible person. All of the people in the lobby felt bad for me and my 2-year old daughter and were calling out tonis as we skunk out the door "go to the library, sweetie, they will help you." We went to Kirkwood libraryvand they were so nice and helpful. They helped us same day and did not make us feel stupid at all. If you are not someone who deals with government processes everyday than you have no way of knowing every little thing. The employee added so much stress to a stressful situation. Do not use that office!!!! read more

Marshay at the passport desk goes out of her way to be as rude and unhelpful as possible. I am dumbfounded. Avoid this location for any passport service. The Kirkwood library (not the StL county library in Kirkwood) will help you. I'm just speechless at the unnecessary attitude. read more

We had the most awful experience dealing with the US Post office in Kirkwood. We waited 6 weeks for an appointment for our children's passports and had everything organized for 3 children. We simply didn't know hard copies of our drivers licenses were needed. Easy solution, help us make a copy. A women named Tracy was rude, unhelpful, and made me question why our tax dollars pay for employees like this. She would not allow us to copy our drivers license or run next door and make copies. It was unacceptable how she treated my wife. And of course we all took off work and pulled kids from school to try and accomplish what we needed to accomplish today. She should be fired. I will never deal with this branch again. read more

I visited this location recently and was not impressed with the customer service. The location is very convenient but the associates came across harsh, making for a stressful experience. read more

Oh wow this place is bad. For all my future mailing and shipping needs, I'm avoiding this location. If you're curious, there is a UPS right up the street. However, sometimes you just have to use the USPS. The lines are typically long and the staff seems to be inefficient. Sitting in line is the worst anywhere...but it feels extra bad here. Plan ahead and use the self serve kiosks for a quicker drop off. If you have to wait in line, good luck. read more

This... is... quite... possibly... the... slowest... post... office... I've... ever... been... to. And I've been to various Chicago Loop post offices during the lunch rush. Be sure to take a number. Maybe bring a lawn chair for the wait. And don't expect any eye contact or friendliness once you make it to the counter three years later. read more

I went in to ask about a package & the girl that waited on me was one of the rudest customer service people I've ever dealt with. She literally rolled her eyes at me. read more

They absolutely could not care less. I arrived 10 min early for our appointment for 3 passports and find out I filled out a section wrong on my kids forms plus was supposed to have copies that I didn't. Which was fine - totally my fault - he says they have the forms and there's an office max down the road. So I start refilling the forms out while my husband runs down the road to get copies made that we needed. This entire time I'm there getting all the info together, in front of both of the workers who could have at any time said something - but when we have everything complete we go up to the window and she says I only have time to do 1 passport, I have another appointment soon. Why in the world did not one of them say that in the first place?! The lady goes to her co-worker "you didn't tell her?" and he just shakes his head no. Not one word or explanation. Complete incompetence and lack of consideration. Why would you not just say up front, hey we have another appointment after you and probably won't get to all of your applications. I would have understood and left to reschedule instead of trying to rush to fill everything out and running around getting copies. Even my 13 year old comments as we were walking out "they just didn't care". read more

I downloaded this app because of how horrible Tracy is. I am not surprised to read that many others have had issues with her. I am surprised that so many people have and yet they do not fire her. She is rude and acts like you have ruined her day just by coming in to mail something. She gives vague and unclear instructions and acts like you are stupid for not understanding them. There is no doubt in my mind that she should be fired. The other workers seemed like they had a long day but they did not let this make them act unpleasant. Tracy does not understand basic friendliness, manners, and she was clearly raised in a household with no consequences and now has a job without them too. Tracy and USPS: Get your act together. read more

The only thing I can says that is positive about this location is that they have 2 self-service machines. Even if there is no line, I prefer to use the machines because the employees (one in particular that another reviewer mentions below) typically act like they'd rather you not be there at all. Any questions are answered in a short and rude manner. read more

This is the worst service I have ever experienced. I made an appointment to submit paperwork for my passport and the "passport person" took a training day and I was not notified by anyone that my appointment was now unavailable. I took time out of my work day to get this completed and this location completely failed me. If you call them on the phone, expect to be greeted with low intelligence attitude. They take zero accountability for their mistakes and do not attempt to find a solution for their customers. read more

The worst customer service. Not helpful, not patient, and very rude. It's worth your time to go to a different USPS office.

Tracey the worker is the rudest person working there, she talks down to you like your an idiot, she clearly hates her job. I have been dealing with her for several years and refuse to go there, she even messed up our Passport application forgetting to put some important detail on the application, delayed the process 3 more weeks, for sure do not go to her. She thinks she is untouchable, thinks she can talk to people like trash. Hire people that enjoy their job, she never smiles. read more