I brought my PS5 in for a straightforward HDMI port repair and was charged $161.66. After the repair, the PS5 would output video again, but it immediately developed a new overheating/shutdown problem that it never had before. Sometimes it displays "PS5 is too hot," and other times it hard powers off during gameplay.
From there, it turned into a major time sink. Over the last 3 weeks, I made 7 separate trips back to the store plus multiple calls because the overheating issue started only after their HDMI work. Each time I checked in, I was told it would be ready in "1-2 days," but that kept getting pushed repeatedly. They kept the console for about two additional weeks attempting to fix the new problem and ultimately were unable to repair it.
Their resolution was a $100 cash refund, leaving me still out $61.66, and I'm stuck with a PS5 that's effectively broken/unusable for gaming. If a shop takes on PS5 repairs, they need the expertise to return the device in fully working condition and stand behind the work when a new issue appears immediately afterward - especially after weeks of repeated "1-2 more days" promises.
In hindsight, I should have gone straight to Sony or an authorized repair channel. I would not recommend this place for PS5 repairs unless you're comfortable with the risk of ending up worse off than when you started. read more