My experience here was a breath of fresh air after having a very frustrating experience right…read morebefore at a nearby Spectrum location. The other location told me to visit the Kirkwood location, and apparently we were the fourth people that day to be passed along to this location because the two employees working here knew exactly what we needed the second we walked in the door. Both guys working were super knowledgeable, kind, and friendly. If I ever need to go back to the Spectrum store, this is without a doubt the location I'll be visiting from now on!

First, their in/person and on-lhine Customer Service are both awful. Their XUMU service (apps…read moreinstead of cable) is as sensitive as a 7 year-old girl - the equipment is junk and goes out and constantly tells you to re-set the box. And we have the mid-range internet My wife was totally ripped on her phone. Sign on the phone said it was on sale for $199, we paid that. Then got a statement showing she owes some $300 more. I am still withntgem but going to get out ifvthus quagmire ASAP. I'll be canceling the phones, the internet and the TV. They don't appreciate their Customers anyway. The most corporate-feeling, out-of-touch of any of the phone providers. Icoukd go on and on but when its over its over. But my last remark is "THEY SUCK."

Long wait times,staff did not inform me of the full price of the device and 3 year auto renewal…read more After leaving the store I felt something was not right went back and returned device, waited another 30 minutes and device is still on bill

If you go to this location............... ask for Justin or Rayshawn. If neither is working that…read moreday, LEAVE. If either is with a customer WAIT. My family mainly, ONLY works with Justin. Justin is absolutely AMAZING!!! We have been giving him a hard time since we first met him in April I believe. We came in for a plan change. We be hitting him with rapid fire questions in succession and he fields them all without breaking a sweat. He always guides us in the direction we need. He is extremely patient and polite, respectful and incredibly knowledgeable. He's just all around fantastic!!! He is extremely helpful and goes above and beyond. He understands our needs and works diligently to address them. My mother and I recently upgraded our phones. She needed a tutorial and I needed to complete my upgrade. Originally she was scheduled to work with Justin but when it came time for her appointment. He was out sick. He attempted to contact her to reschedule the appointment. She was impatient and opted not to wait. The rep she worked with didn't give her the assistance she needed. She left the store with a new device without knowing how to use it. So when I went in for my forced upgrade because the speaker went out on my phone, she was with me. Justin assisted me for over an hour with my upgrade and he gladly turned around and worked with my mom. He showed her how to use her new device. I still had questions once I left the store, I was able to reach out to Justin and he walked me through precisely how to resolve my issue. One time Justin was unavailable and Rayshawn stepped up to assist. I see he has a loyal customer base as well. He is FUNNY as hell, really needs to be a comedian. He is knowledgeable and patient. His first goal is to get to know you and determine what are your needs and wants. He then deciphers how that equates into choosing a new device that will work best for you and not put a choke hold on your budget. He is very respectful and takes his time. Let me tell you, when my family steps in the door, we're coming in four deep, sometimes it'll be less but we roll deep. We're expecting the customer service to be above and beyond and I promise you, if you work with either Justin or Rayshawn your Verizon experience will exceed your expectations.

This is my 2nd visit over the last 6 months and both times they were helpful, knowledgeable ,and…read morefixed a problem the Verizon store in Kirkwood did not. There was no attitude or disrespect with the issues on my phone. Joe & Tahj were very patient with my questions

Went in for a new phone as one may have gotten lost on the Batman ride at six flags a couple weeks…read moreago. Tahj was immediately ready to help us out and get everything set up. Within the time we were there, I can not say how great Tahj was. So personable, great attitude, very knowledgeable, and honest about pricing. My phone's probably due for an upgrade soon so you bet I'm gonna go back to see Tahj to help me out!

I've had ATT for cell phone service many years but this is horrible what they are doing and they…read moredon't care about customers. They put my cell phone account under U-Verse. BIG MISTAKE. I HATE U-VERSE. I'm going to have to go shopping now and drop ATT service because they are f'd up man, I mean it. I have to pay them $550 for 2 months time. Does this sound right. when my bill was used to being $130/month. I used to love Directv until ATT bought it out. BREAK THEM UP. TOO EXPENSIVE AND awful services

AT&T keeps charging me for wifi service and non-return of equipment that was sent back MONTHS ago…read more They have sent my account to collections for something they should have received already received. I have called their support line and been assured by whatever agent I spoke to that the issue was corrected before I started getting daily calls from a collection agency where I have been charged for wifi service I had no way of even using as I had no AT&T wifi modem to use this service with as the replacement never arrived to me, just like the faulty wifi modem somehow got lost on its way back to AT&T. What an absolutely horrible company with godawful, lying customer service agents.

I went to the Fenton location a few years ago. My husband who has a flip phone, immediately got a…read morecard and phone was working while we shopped. My phone, which I use for business took over a day to start working. The young person ran my phone through another number, a Chicago number, totally changing my IP address. I live in St. Louis and my number is a former Ladue landline. I have had this number for over twenty years. Now, every time I look things up, it shows result for Chicago. Yes, I have the location on, but results and websites use IP addresses. Numerous complaints to TMobile, they only say turn your location on. Scummy employee taking advantage of us going into the store, instead of getting a card online when I first signed up. My new phone, no physical card, is still connected to that Chicago number IP address. I had texts showing the number he used, but they have been removed a couple months into this heinous assault on my original phone IP. That's why I am still disgusted years later.

THIS IS THE WORLDS ABSOLUTE WORST WI-FI EVER MADE!!! DO NOT GET IT! I can't stream and play video…read moregames. I can barely play a game it always 2 frames behind. I can't watch short videos without it buffering. I can't watch Netflix Apple TV or just about anything without it buffering! seriously the worst cell phone service eve. For those who don't know.....Spectrum or att fiber are the best internets. oh btw they charge u 10$ to talk to customer service foreign piece of fucks too

Zach was absolutely amazing! we gave him a huge project and it was completed in less than 2 hours…read more he ensured we were satisfied and at the best cost.

Been here for 10 minutes and the 1 worker has not even acknowledged me! Another person can in and…read morethe same thing. She asked if he was the only person here and said someone was here in the bathroom - after 15 minutes he showed up! Made me move from where I was sitting to where he wanted me. Was snorting the entire time! Most in helpful experience ever!!

Had to go in after work to get a new screen protector. I thought they would be super busy but I was…read morecreated immediately. Manager was involved and super friendly. Amazing job at the screen as there were no bubbles. Definitely my favorite location. Also conviently on my way home and close to off the highway.

Signed up a couple of years ago, and have had billing issues ever since. Store tells you to go…read moreonline, online doesn't have I to or "accidentally l" disconnects if you ask too many questions that they don't like. Don't sign up with them, we are going to ATT as soon as possible. Phone service was poor everywhere, including our own house. Their solution? "You should buy a new phone." Don't fall for it!

For a few weeks, our telephone land line did not work. Spectrum resolved the issues. However, my…read morewife and I decided to cancel the line. On contracting the company, the agent offered a special: transfer the land line and phone number to a cell phone and reduce monthly costs about $60. I accepted the offer. The new phone came promptly. I received several messages to activate the phone. When we tried to activate, the agent could not find the account number, and referred us back to the land line department. The land line folks told us that we have to restore the land line to be able to transfer to the mobile department. And, of course, we are told the phone would be added to the current bill. It appears that the 'left hand' does not know what the 'right hand' is doing. And now all we have is a non-working cell phone and phone number! The company needs to figure out how to resolve this issue and let us know. Even worse, employees have no interest in learning basic information about "other" services. This is a very poor way to run a business. In attempting to resolve this issue, it took multiple phone calls to both mobile and landline areas. I also received email messages saying "Action Required: Contact Us to Complete Your Number Transfer" However, the message does not say which office is experiencing the "issue." Nor does the message say what the issue is. It is very uninformative. This message appears to be sent even when no action is required by the customer. Again, this is a very poor way to run the business. My wife and I discussed transferring our mobile numbers from another provider to Spectrum. With all the challenges just transferring a land line number to mobile, I guess it would be even worse transferring from one company to Spectrum. One company would blame the other for any issues. Note: Generally, Charter Spectrum does a good job. My rating is only for the recent interactions noted above.

I give it one star because the 1st person I talked to was good. She then transferred me to a…read moreperson she said would take care of my problem. I was on the phone for 30 minutes just trying to cancel my land line, which I have pa[d for for unwittingly for 7 years. She told me if I canceled it they would have to upgrade my internet and they would send me new equipment. Since the service was at my cottage and it was closed for the winter, I explained that no one was there to except it. We went round and round and I finally asked her to cancel my service. She said I'd have to drop off the equipment. I explained that there was nobody there to drop it off. I ended up paying the whole amount and will never use the again. I I could have given them 0 stars I would have.