Minus 1 is more like it. My experience with a Southern California office zip 93560. Worst experience I ever had with their so-called installer & I've used a # different companies over the decades. Spectrum advised me allow 2-3 hours for them to install internet & landline services. I kept my TV with a different company. After a # of incessant appointment phone reminders, installer arrived on time. The phone salesman told me installer would wi-fi link all my devices; laptops, phones, including a cell phone I purchased, was told it was $399. but email bill said $899. so I returned it today. Installer also said wi-fi not included in my order, would cost additional monthly, I said add, he called office. He worked outside, then inside. Spent way less than 2 hours here. Time to make sure devices coordinated. He called landline for me but when it came to checking 2 laptops, cell & TV, he became aggravated, said he "didn't have time, had a busy day with many appointments & my laptops were too slow." He totally failed to network my printer/fax so now I cannot print & printer settings function jammed for me to update. There are so many Spectrum/Charter network options, I don't know which to choose. I called Spectrum & was told "call HP." I couldn't even print labels to return their cell phone, other company's equipment or anything else! I often sell online & rely on my printer, also for business letters. I had 4 surgeries this year & today carried printer to business of purchase but no tech help was available. I also made 2 trips to different Fed Ex offices because I couldn't print their cell return label. Now I also have to make a 2nd trip to return other company's equipment because I can't print label or anything else. Way to take advantage of a a retired, disabled senior citizen Spectrum! Wonder what further billing surprises await! My proposed solution: they need to send a competent installer out @ their expense to finish the job & get that printer & other devices coordinated IMMEDIATELY! I called & told them how rude he was to me. Guess I'll have to carry printer back inside from car! I don't even know whose wi-fi my existing cell, a new Samsung Galaxy 23 is operating on! read more