Gosh knows I've had my issues with Spectrum but I have to give their tec support props. They are always helpful and very polite. Today I called with a WiFi issue. The technician I talked to immediately identified that it was a computer issue and not a Spectrum issue. He gave me some suggestions on how to adjust my laptop settings and even looked up the support number for my computer maker! I felt like he went above and beyond what he needed to do. I really appreciated his attitude and helpfulness. read more

Moved from California a few years ago and we have had Spectrum cable and internet ever since. The internet speed and reliability has been good and the cable has been good for the most, although it is not inexpensive. The best thing that we have found is the Spectrum Mobile service that we switched to a few months ago. The cost is less than half of what we used to pay with AT&T and the service is better! They use the Verizon network, so it is very reliable. I would recommend Spectrum for cable and internet and highly recommend them for mobile cell phone service read more

Spectrum sucks. BE WARNED. They refuse to pro-rate even for a couple of days. If you cancel, be aware of when your billing cycle is because they'll charge you for the full month even if you've only used a couple of days! Don't let them rip you off, too! BTW, if you can go with another company like AT&T for your internet, it's faster and cheaper anyway. AVOID SPECTRUM. They suck and their customer service is garbage. read more

This company is a joke. Sucks tour Internet is the best in town. Cuz I'm leaving. You guys can't help me at all. I call on a weekend and have no business support. I pay them over 500$ a month and I'm canceling all my account on 9-23-2019. They can't help me at all on Sunday. My business is open 365. If you can't help I'm out. read more

This business is the definition of incompetence. I have been waiting in the lobby for over an hour. 2 boneheads are working the front & one keeps popping out of the back and is more useless than posted speed limits in a retirement community. They shouldn't be allowed to operate a business. Anyone involved with this location should be ashamed of themselves. read more

What a rediculous, expensive monopoly Spectrum is in Reno, NV. Phil in Customer Service was not willing to work with me today on any reduction in my monthly bill, even though I have been a customer with them for over 7 years. Spectrum took Cinemax and Epix away from our Gold Plan a year ago, but charged us the same amount. Now they have increased by $20 per month and are not willing to work with me. My main problem is the cost that Spectrum charges. The guide freezes/locks up at least on a weekly basis. I will say Customer Service answers the phone quickly and has not kept me waiting, but I am very disappointed in Spectrum. You should be ashamed! read more

Welcome to Spectrum Internet. You can sign up any time you want, but you can never leave. We will keep you on hold With ugly music Until the cows come home. I just tried to quit Spectrum Internet and I suggest that you tell the guy who wants to transfer you to the retention team, the team that only works on groundhog day every 3rd year and that is how long you will be on hold, that the doctor informed you that you have only 12 hours to live and you are becoming homeless so they won't be able to connect their modem. read more

Not thrilled with Spectrum. They play the bundle game. In this day of Internet and associated apps, they're playing on the wrong side of history. Gonna loose this customer at the end of the "bundle" expiration UPDATE: today I received a $44.99/mo for TV service, funny how that wasn't available when I was asking BEFORE I dropped Spectrum. read more

I would give this company 1/2 a star if it would let me. Very expensive for crap internet service. Even in my small 1 bedroom apartment the internet is spotty at best in the bathroom. It has completely gone out for hours and hours at a time on multiple occasions and when I talk to customer service they do nothing to help and give you no money off of your bill for the outage. They simply do not care about their customers at all. My smart TV cannot even pick up the signal or hold it for any length of time in the bedroom. Even when I go to work charter is letting me down. The company services the entire communication system and television Internet, and phone lines and they are constantly going down. On the treadmills they have come to try to work on them three different times and still they do not work. If I could get AT&T where I lived, I would have already switched. read more

If you live in Fernley Nevada do whatever you can to avoid spectrum at all costs. They are the worst company I've ever had to endure in my life. They waste every moment of your time that they possible can. The techs that come out for installation are lazy and smug. At first the guy told us that it is not possible to move the access point then said he could do it but it would be super ugly and it's a lot of work to do and he would leave large holes in our new house's walls. Then when we asked for a different tech, he didn't know how to hook up our line so we had to schedule another visit. The first top notch tech came back out and of course after rubbing it in our faces that he was "the best the company had" said he'd have to schedule a dig and we wouldn't have internet the whole day. I work from home and had to use a vacation day. Then they never showed up. When called they all kept saying they might still show up. Don't waste your time or money on these incompetent, lazy, useless morons. read more

Is it the Charter policy that store personnel must have a valid ID before they can talk to you? I dropped off a check for payment and Pam told me she could accept the check without a valid ID. Are we in a fascist state? read more

We have voice, internet, TV and mobile service, but getting support is HORRIBLE. Called and tried online support, all give double speak and can't resolve issues. And the sad part, we are trying to upgrade our service, which we already pay over $300 combined a month for and nobody can answer questions or resolve issues.... We never had issues before we dropped Silver Package, but after dropping, internet has become slow and unstable, with prime channels, listed as current, no working properly....MAD, frustrated and sad at this poor service read more

Lord help you if you don't want to wait in line for over 2 hours with 10 or 12 people in front of you. Even if you make an appointment you will have long waits. read more

Yea! Sandi! Went into the Disc Drive location in Sparks. I have had Charter for 3 yrs. now. No internet access is perfect and any company is only as good as it's customer service. Their phone service lacks, but in person, at the office location is great! Also, the service techs that come out have been knowledgeable and friendly. Several times Stephanie has come to my rescue. She's really thorough & does everything possible to clear up any issues. This time it was Sandi that happily came to my rescue. I mentioned I live on a fixed income & without skipping a beat she smiled & lowered my monthly cost by $20.00 & raised my speed. No miracle, just helpful, good customer service. Thank you, Sandi! read more

I have had Spectrum in my house since July, and have had no problems until the end of December. My house has no wifi connection at all. I have attempted to call Customer Service along with the number for the local store numerous amounts of times with the only advice being to restart my equipment via the app, so I did. It failed. So I called back again and I was told me to reset my equipment by physically holding the power button for 10 seconds and it should be up and running, but it still failed. So now my frustration begins. I have documented every time I have attempted to get ahold of someone with no answer, or help. I am now going on 23 days without a wifi connection, and nobody has gotten back to me (as stated). Spectrum is about to lose a customer! read more

All I wanted was to retire and watch tv and enjoy the internet and for several months that's what I did and then Spectrum decided to expand their user base without expanding their infrastructure and screwed all of their existing customers over. Up until the first week of September my Roku tv was running Hulu Netflix Amazon video Disney+ Peacock HBO and the Spectrum Tv app with no problems. Suddenly you can't watch anything without constant buffering. The service department was called and claimed that connecting all of the school children was denigrating their signal strength and there V was no fix. People in the Sun Valley Nevada area apparently will just have pay for crappy service. The crappy service extends to their retail stores which are understaffed and incompetent read more

Worst customer service. Heavily looking for another provider. These guys are no longer affordable.

If you have to go to a Spectrum store for any of your services, I recommend the store on Disc Dr. In Sparks Galleria off Pyramid Hwy. The best way to prepare for the visit is to make a reservation appointment online prior, and when you arrive, see Matthew! The service has been great each time we have had to go recently, for multiple mobile and internet/tv changes that we have had to make. The service has been great each time on a Sunday no less, because we scheduled the appointment ahead of time. But we found Matthew to be VERY knowledgeable about everything, and patient with us, who are not really tech savvy. He provided excellent and thorough customer service, and provided excellent monthly savings for us. Being in Customer Service myself, I have very high expectations, and the Spectrum Reps at this location did not disappoint! read more

Not sure how I ended up with premium channels. I called as soon as I received the bill. They accused me of ordering it, I never ordered it or even used it. When I finally asked to speak with a supervisor, I was put on hold for 20 minutes. The operator then told me that the supervisor was busy and I would have to wait 24 hours for them to call me back.  They were rude and condescending the whole time I did finally get to talk to someone to me, but only when I said I wanted to talk to someone about cancelling service. After 1 hour with them, they finally agreed to take the $25 off my $250+ bill. I am paying $225 a month for basic cable and internet, with no extras.  Rip off. I will be changing carriers next month. read more

Their customer service reps must have an iq lower than 25. Spent over an hour trying to explain that I want two different internet connections and she said she finally understood. We set up an appointment, the day finally comes and then they decide to cancel without letting us know. They also set up another appointment with us without letting us know. So when they finally arrive I'm unaware they're going to be here and THEY END UP NOT EVEN HAVING THE CORRECT REASON FOR THE APPOINTMENT. So what do I get in return? A recall to customer service where I had to wait on hold while the installer is here not able to do anything. I was on hold for over 30 minutes and when I finally get in touch with them there is apparently nothing they can do. Go fuck yourselves, thanks for wasting my entire fucking day for no reason. read more

My billing amount constantly changes by a few dollars while I have the exact same services without any changes, and prices are hiked CONSTANTLY. I now pay $75/month for Internet. That's ridiculous. read more

Spectrum does not have customer service. They are using the Covid-19 to hide there terrible customer service....having to wait over 1 hour...Unacceptable...my residential internet bounced from day one....they had me swap out the modem...same problem...They insisted it was my inside cabling. and not their connecting equipment, splitters, aerial cable or the equipment in their Central Office...NEVER AGAIN! ! !" read more

Alex came out to problem solve some issues with our cable boxes. He solved them quickly. I appreciate his attention to detail. He did above and beyond what I was expecting. Thank you Alex. If I ever need hep again, I hope they send you! read more

After a 20 hour shortage and only having service for 27 hours having another shortage that has lasted 5 hours and still going... Give me my money back! Get your acts together!!! Crap monopoly!!! read more

Spectrum - Internet Service Providers Near Me - Sparks, Nevada

Based on my interactions with your company you are far more interested in having human robots execute rigid processes than actually helping customers read more

Just moved to Reno from socal last week, and my new place is slab down in the middle of a canyon. NO CELL RECEPTION!!! It was awful, so I went down to spectrum. I was set up with an affordable plan in under 10 minutes. Sandi was super nice and informative and connected with me on a personal level. I appreciate things like that. And service was set up in 2 hours that day. How convenient!!! It feels so good to have means to communicate via web and via phone again. Thanks again spectrum for the promptness and level of service. Very happy customer here! read more

Just delt with Mathew at disc dr, very pleasant and helpful even though I was switching to att, appreciate his professionalism, B Monson

Crappy service! If you dont mind spending 100.00's of dollars for repeat channels and then getting charged extra for any old movie you would like to watch, sign up! They are BIG RIP OFF. shame on you rip off company read more

Unfortunately I think Spectrum is sadly too much money for there services and again went up $98.00 a year. Stupid people should save money on advertising. Lol new someone who worked for you in advertising and yes she made a lot of money. So you're customer service is fine. But you're charges are not received in any good way. And sadly it keeps getting worse then better. Feeling as if the world is just wrong including your company read more

Charter spectrum promises 100mps internet service; that is a lie. I had their internet service and trying to watch a movie on Netflix or amazon prime, it always stopped and started over and over again. I had Netflix and Amazon Prime check my internet speed, the highest we ever found was 23mps, nowhere near 100mps. I could not watch any 4K movies, I could not watch anything without it stopping and starting over and over again. Charter does not give you 100mps. read more

Ordered service to my business because I was tired of AT&T. The tech never showed they sent the sales rep instead, and I had no phones for a full day because they couldn't figure out what was going on with the so call service and tech. Had to go back to AT&T just to get my phones working again. read more

Spectrum is highway Robbery!! you end up paying 150 bucks a month for basic TV no special deals they suck

I'm a Spectrum cable and internet subscriber and went into the store on Prototype Drive in Reno find out about the mobile service. Their prices seemed great compared to what I'm currently paying with Verizon so I decided to make the switch. The salesperson seemed super-nice and checked my device, a Samsung S8, to make sure it would work on their network. He said the phone would work, so I signed up. The salesperson changed the sim card on my phone and ported my phone number from Verizon to Spectrum only to find out my phone does NOT work with Spectrum. The salesperson, manager, and Spectrum's helpline all attempted to get the phone to work to no avail. Eventually, the manager told me this was a "known issue" with Samsung S8 phones on their network. I asked why the salesperson didn't tell me that BEFORE he moved my phone number from Verizon, and he told me it usually only happens with T-Mobile, not Verizon... In the end, they were unable to get the phone to work and could not restore my Verizon service either. The salesperson told me I would probably need a new Verizon sim card since they had deactivated the one in the phone, and I left the store with an inoperable phone. Fortunately, the Verizon store down the street from them was eventually able to get my phone number back from Spectrum and reactivate my phone. In total I spent about two hours at Spectrum and an hour and a half at Verizon try to get the issue resolved. I'm sticking with Verizon now! read more

Had an issue with my guide not working. The Spectrum representative on the phones name was Zak. He was Super Awesome and Professional. He showed me over the phone how to easily access my mini guide. Great service. We LOVE spectrum! read more

We have had nothing but problems with our service since Oct. Can't watch recordings the guide does not work half the time and we have lost signals a lot we had a number of tech's come out to just reset the box. Come to find out a week ago that the line is bad. Still waiting to get fixed i called yesterday 12/30/17 and after talking to the customer service rep seh told us that she has Directv and if we are not happy with the service than we should go else where. It may be noted that that since October we only got a $44 credit. read more

SPECTRUM BUSINESS refused to suspend our service during Covid-19 as our office is closed. REASON: We have older equipment that would need to be upgraded first (which is not true). read more

We have had charter for a while now, on top of constantly uping our monthly bill our internet literally almost never works. We have whole days where the internet will just decide to not work AT ALL all day, no matter what we do. Weather doesn't matter. We've called, there's no reason for it. It just won't work like 2 days out of every week. I wish I was exaggerating. I had to use mobile data to write this review because surprise! No internet today. Sooo... if you like getting charged ridiculous amounts of money to NOT have internet I would recommend charter 10000% read more

This company should be shut down. Obviously they would rather spend our money on TV commercial ads with high profile actors. My shows glitch out every day. It's a bait and switch. They get you sucked in because they are no other choices. And they want your mobile service!!!Good luck with that. It's very sad that they have monopolized the area and are not held accountable for the crap service they sell. Customer service has no idea what they're doing. The thing is every time you get a customer service rep they tell you something different. You can call 4 times and get 4 different answers. Don't know why or how they get away with such incompetence for they money they charge. read more

I have had Charter internet service for years but unfortunately both the quality of the internet connection and the quality of the customer service have steadily declined. Despite advertising and promising "up to" 100 Mbps speed, that only happens when nobody else in the neighborhood is on line. In the late afternoon and evening when people start watching streaming programming the speed decreases significantly, causing connections to slow dramatically as well as to drop out. Repeated calls to technical support, often end up with so called technical experts who barely speak English and can only read "troubleshooting" and "repair" solutions from a computerized list of things that I have to do to attempt to fix their equipment. It always starts with instructions to unplug the equipment which I always do before I call. That doesn't satisfy them, I have to unplug the equipment while they are on the phone. When the phone support fails to correct the problem then they send out a service tech who replaces the modem or the router but is quick to point out that they only provide "up to" service quality and at times, like almost every afternoon and evening drops significantly. At least they don't try to blow smoke up my - never mind. When I finally gave up and started looking for better service I discovered that AT&T offers their connection for less than half of the price of Charter and that price is guaranteed for a year. I noticed that Charter also offers a substantially lower rate for new customers, but that rate isn't available for a years long customer that has never made a late payment, despite having suffered with speed and outage problems during that time. I hope these people are keeping an eye out for a new job because with service like they are giving now it won't be long before Charter loses so many customers they start layoffs. read more

Charter is by far, the worst company I have ever run into with regard to customer service. I have been trying for almost 2 months to get my account straightened out. Every time I talk to them, the situation gets worse. We have outages for phone, tv and Internet. Their response was to turn off my tv box. That didn't fix the outage problem and it sure didn't fix things when the outage was over. I've made so many calls I've lost count. When I was concerned about the hockey package I bought, I was told I never had a hockey package. Oddly enough I'd been watching hockey on the package for months. They obviously must be trolling for idiots when they do their hiring. Not only can't they deliver customer service, I doubt they could even spell it. read more