REVIEW UPDATE for Go Creative Wireless:…read more
Please read my original review for my abhorrent experience with Go Creative Wireless. This update is to provide more information as well as to confirm my legitimacy as a previous customer!
I find it professionally dishonest that the owner would state in a reply that I am not a real customer, in addition to:
"Nor have we had any service cancellations or disconnection requests in the past several months that resemble this situation."
When in fact, the person who both acknowledged & signed the counter dispute letter for the bank was precisely the owner, Erica S., merely 13 days ago. May I ask how many cancellations you receive daily to the point where something this recent can be forgotten?
Attached below is my account information because I was accused of being a fake customer. Also marked in red of where the cancellation policy is written in fine text. Also, the entire email trying to gaslight me from your support agent with their name, since you want to say that "contradict our support protocols."
Instead of resolving it like a professional, the owner attempted to deny my legitimacy as a client. Just like how they denied any issues on their end with the service they provided.
I have also attached the policy links from the welcome email I received, where all links except the 1st one lead to nowhere. Perhaps it would be advisable to actually have working pages where the customer can actually view your policies?
I opened an account with Go Creative Wireless around late March. This was done over the phone when I READ OUT my credit card info to a rep, instead of making a payment on a website, therefore the company got hold of my card info, leading to charges on the card as they desired, including those not approved by the customer.
The reason why I read out my card info is that their Simi Valley office address leads to a corporate building, where they rented a room within the building, and I could not enter the office room since I did not have an appointment. They do not have a storefront. Therefore, you MUST do that to open an account/pay.
Late March - Account opening & installation. $224.82 payment (Installation and 1st month of service ($89.99))
~4/10/25 - Finished setting up my desktop and began using the internet for more stability demanding tasks. I noticed the stability issue but assumed that it was something on my end.
4/20/25 - First call to express concern over internet stability issues after clearing all potential issues on my end. The tech claimed to have made adjustments and assured that the system is fine.
4/21/25 - Email sent to the tech team with test results from my end.
4/21/25 - Email from tech team claiming to have made adjustments and stating that all is good.
4/22/25 - Email sent to the tech team expressing further concern that the issue is not fixed.
4/23/25 - Email from the tech team denying the legitimacy of my tests, and attempting to GASLIGHT me into believing that despite the stability issues, it is still usable.
5/13/25 - My request to cancel via the phone, when I was made aware of the 30-day cancellation fee, and also charged a $52.19 fee in addition to a full month of service charge ($89.99). The equipment was uninstalled and picked up the same day.
I had rejected the cancellation fee charge, but since the company had my card information, they just charged the card anyway.
I'm not new to computers or the use of the internet. I noticed issues within the first few days of actually using the service, but gave the company the benefit of the doubt and tried to fix the issue on my own multiple times. Including the backend processes, tried with a new e-cable, tinkering with the router itself, etc. I also considered the possibility that good internet is just inaccessible up on a hill, since I've always lived in more populated areas.
Since I have willingly given my credit card information to Go Creative Wireless when opening the account over the phone, I cannot request refunds on the $89.99 charge for the 2nd month despite the company's denial of any issues thereby the lack of action to fix anything before the start of the billing cycle, neither can I request a refund on the $52.19 cancellation fee because by subscribing to their services, you would automatically be subject to their policies. At this point, a refund is no longer requested. I accept responsibility for my terrible choice when opening the account with Go Creative Wireless, unlike the company itself, which refused to accept any.
From a customer's POV, I spent $367 on ~1.5 months of bad internet, and liable for all the costs because I hadn't canceled the service fast enough. Not only did Go Creative Wireless deny/refuse to fix the issue, trying to gaslight me into believing that there isn't an issue, they also took 1 full month of service charge on the 13th day, AND a cancellation fee on top of that. Is this really a company you want to do business with?
