Christa has always been professional, polite and helpful when calling and provides us with informative, factual response to resolve all payment issues and technical referrals. She is an asset to the firm. Jonathan the technician came to our house on time and resolved the technical issue in less than 5 minutes finding the Internet Cord required to be replaced. Answered all technical questions we had and did it with a genuine smile and was polite and courteous to my wife at all times and even took his shoes off when entering are condo unit before even being asked to do so as he saw the obvious shoes on the floor in front of him. We are thankful we did not have to replace the router or modem just yet and were explained that in the future they will only be rented to us on a monthly basis and not offered for purchase read more

The company respond immediately to My concern and end up sending a tech person as a courtesy to My house to verify that the system runs smoothly . Amazing read more

PSA: when looking at reviews, check the dates. You'll see a clear pattern of disintegrating customer service from 2024 onward. Having been a customer of Mitec's internet service since 2015, my innards turned to ice when I was notified in 2024 that the company had "spun off the Internet department into its own standalone business," along with reassurances that the high quality of service would continue uninterrupted (my paraphrase). And then the troubles began. The internet speeds were slower and slower. I'm self-employed and work at home, often through the weekend, so the slow speeds were noticeably causing me work delays. I was in denial, though. Then there came what I could not ignore: a substantial outage, during which I was unable to hold scheduled meetings with two clients. Afterwards, customers received a multi-paragraph 430-word email from the general manager, expressing his belief in "honesty and integrity," promoting the dedication and commitment of the team, explaining the outage, and promising "a credit off next month's bill" as a thank-you for supporting a local business. Anyone can say anything, and you may have guessed from the foreshadowing that there was no credit on my next month's bill. Was I surprised? Yes, because I had been used to the previous excellent customer service and No, because obvious. I emailed to ask for the credit on February 16. I emailed again on March 3 and received a response on March 4. How much was the discount? A whopping $6.49, when I lost 3 billable hours that, trust me, added up to quite a bit more, and had to rearrange the following week's schedule to make them up. It bothers me to drop a local business in favor of an immense corporation, a corporation that I personally loathe for many many reasons. Originally I was on board with Mitec primarily because it was a small local business, even though there were other, cheaper alternatives. And until this change, I was very happy with Mitec, I was okay with the cost because it was dependable, the technicians were always fantastic, and the customer service was nothing short of amazing. I recommended them whenever the subject of ISPs came up. When this other provider came knocking, offering $500 in gift cards, along with a monthly savings of $14.99 for speeds that tested as much, much faster, I emailed Lytwave asking if there was anything they could do, could they get me higher speeds? Failing that, could they match this other company's price? There was, as you might have guessed, no response. I switched. The last day I used Lytwave was September 30, 2025. I meant to cancel but forgot. On November 7, I wrote to cancel my service. I received a response on November 10 that included a cancellation form for me to fill out and this note: "The form requires you to select a termination date at least 30 days out, but if you prefer an earlier date, please enter it in the 'Reason' section, and we'll do our best to accommodate your request." I filled out the form and returned it within minutes. Did Lytwave accommodate or even remember my request? Remember the foreshadowing. No, they did not. In fact, they claimed that my service was "active and used" during those two months when the reality was that I had stopped using Mitec on September 30 and unplugged my router a week or two later, and so had not used the service for all of October, November, and the 10 days for which I was billed in December. Remember the general manager's proclamation of his belief in "honesty and integrity"? Did I pay? Yes, all of $136.41 with the tacked-on late fees. So much for doing their best to accommodate my request. Let this be a cautionary tale. If a small local business wants to keep its customers, it needs to provide good customer service. In contrast, last week I needed to call customer service at the big loathesome corporation. My call went through, I talked to an agent, he solved the problem, and that was that. I used my $500 in gift cards for groceries and Christmas presents, and this year, I'll save $179.88 on internet service. read more

These guys are great! They are local and care. The prices are on par with what I was paying AT&T and Spectrum before when I used to have them as a provider. The speed plans they offer work more than fine for my family of 4 and 22 devices I have on my network. Don't be fooled by companies like AT&T and Spectrum that you need 1000Mbps. Most homes can do everything just fine with 75Mbps to 100Mbps. The customer service is great and follow through is amazing if I ever have to call or email in for support related questions. Also, they have award winning Internet service as well for the best local Internet service provider category from the VC Star Communities Choice Awards every year since 2022. Support local business and go with these guys. :) -Anthony read more

Lytwave - Dish on my roof cleanly installed and mounted solidly. - Internet Service Providers Near Me - Ventura, California

I can't say enough good things about Lytwave! We've been using their internet service for over a year now, and the experience has been fantastic. Their internet is cheaper than Spectrum, and it's fast and reliable, but what really sets them apart is their customer support. Whenever we had an issue, they were quick to respond and went above and beyond to resolve it. Last week, we had some signal problems, and a technician from their team personally checked in to explain the situation and offer solutions. They were upfront and made sure we understood what was happening. It's clear that they genuinely care about their customers and providing quality service. If you're looking for an ISP that combines great technology with amazing customer support, I highly recommend Lytwave! PS: I noticed they changed their name recently. This brand and page isn't old, but they have been providing internet to customers for over 10 years under the name Mitec Solutions. read more

Lytwave - Deco M5 Routers. They work very well! - Internet Service Providers Near Me - Ventura, California

Very reliable internet service for our home at a reasonable price. Really transparent regarding any transmission issues. Uber customer service oriented. Support our Ventura County local companies / employers. read more

I've had Mitec internet for several years, which is now Lytwave. I rarely have problems, and it's great to be able to talk to an actual person that's down the street when I do need to talk to someone, rather than being passed a call queue. They've upgraded my dish and speeds a few times too as newer and faster devices became available which is nice. All around good people and good company, and I'm happy to support a local business. read more

Do NOT use this company, it is the worst company I have ever experienced, slow wifi, and that's when it does work. The company used to be Mitek; they were great, but unfortunately, they sold out to the worst possible choice of buyers. Customer Service is rude, and they don't solve or answer any issues, concerns, or questions you may have. If you are told that you will receive a call back, don't believe them; they don't call you back. The billing department is a joke; they need to look into a new software program. We never had a problem with automatic payments coming out of our account. We called to update some info and were told we were 4 months behind, which we were not. Why would payments come out every month, then not? We were never notified, shut off, etc.. so we gave them $400.00 cash in person and made sure the billing info was correct, and it was. Now it has happened again. Don't use this company, and by the way, it you do... then plan on suffering the buffering and getting text messages about technical difficulties, which is often. read more

​apt. time scheduled 12-1pm was told I'd get a call when on the way. He came at 11am with no call??? Was this info not given to Johnathon?? He was awesome! read more

Absolute WORST connectivity and zero customer service. All service calls are sent to an OVERSEAS call center. To refer to Lytwave as a "local" Ventura company is laughable. The reviews suggesting that you support your local companies is a complete lie. Despite REPEATED requests for repair, we were unable to use this internet for several months, and had to pay an outside company to troubleshoot as Lytwave refused to send technicians after REPEATEDLY requesting they review their own equipment. Instead, Lytwave mumbled that they needed to order new equipment, or blamed the LA fires. We had to use our personal phone hotspots to get on the internet. If you rely on the internet to conduct your business, steer clear of Lytwave. read more

Good alternative for Ojai Valley Internet service. Rarely ever have major issues, decent price. My only complaint is the installation techs are not especially thoughtful or careful about how they get the wiring into the house or the wiring to the dish. They picked a spot, 4ft off the ground, in the middle of a section of wall and drilled a big hole...not exactly discreet or clean. Plus, instead of running that cable under the eaves and around the side of the house to the dish, it comes out of the middle of a front wall, up and over a corner of the house/roof, to the dish; it looks like amateurs installed it. I looks terrible. read more

Great service, quick to respond to any inquiries, always keeps us informed about quality of service, upgrades, etc.

I've just had set and installed home internet and it was nice and smooth. Jonathan, the technician was helpful and responsive. I have the service requested (Platinum Plan) running perfectly and I am really satisfied with the price/value. read more

Lytwave provides fast, consistent internet with great customer service! And, they're local! read more

Overall I am happy with my internet service. There has been a time or two when over a period of perhaps 2 days that my internet was cutting out every couple of hours, however the problem was solved the following day. The tech was very polite, punctual and knowledgeable. Pretty reliable since then. read more

I had internet with a major company that services much of the states, but it was expensive. Switched to a local company. Wonderful people, but their service was a 5 out of 10. Switched to Lytwave and it's the best service I have enjoyed in ventura. They regularly maintain their equipment/towers and they are available 24/7 if any problems arise. Highly recommend them! read more

Very attentive to our needs and prompt--and affordable -- for about 10 years running. And they're local.