The company respond immediately to My concern and end up…read moresending a tech person as a courtesy to My house to verify that the system runs smoothly . Amazing

PSA: when looking at reviews, check the dates. You'll see a clear pattern of disintegrating…read morecustomer service from 2024 onward. Having been a customer of Mitec's internet service since 2015, my innards turned to ice when I was notified in 2024 that the company had "spun off the Internet department into its own standalone business," along with reassurances that the high quality of service would continue uninterrupted (my paraphrase). And then the troubles began. The internet speeds were slower and slower. I'm self-employed and work at home, often through the weekend, so the slow speeds were noticeably causing me work delays. I was in denial, though. Then there came what I could not ignore: a substantial outage, during which I was unable to hold scheduled meetings with two clients. Afterwards, customers received a multi-paragraph 430-word email from the general manager, expressing his belief in "honesty and integrity," promoting the dedication and commitment of the team, explaining the outage, and promising "a credit off next month's bill" as a thank-you for supporting a local business. Anyone can say anything, and you may have guessed from the foreshadowing that there was no credit on my next month's bill. Was I surprised? Yes, because I had been used to the previous excellent customer service and No, because obvious. I emailed to ask for the credit on February 16. I emailed again on March 3 and received a response on March 4. How much was the discount? A whopping $6.49, when I lost 3 billable hours that, trust me, added up to quite a bit more, and had to rearrange the following week's schedule to make them up. It bothers me to drop a local business in favor of an immense corporation, a corporation that I personally loathe for many many reasons. Originally I was on board with Mitec primarily because it was a small local business, even though there were other, cheaper alternatives. And until this change, I was very happy with Mitec, I was okay with the cost because it was dependable, the technicians were always fantastic, and the customer service was nothing short of amazing. I recommended them whenever the subject of ISPs came up. When this other provider came knocking, offering $500 in gift cards, along with a monthly savings of $14.99 for speeds that tested as much, much faster, I emailed Lytwave asking if there was anything they could do, could they get me higher speeds? Failing that, could they match this other company's price? There was, as you might have guessed, no response. I switched. The last day I used Lytwave was September 30, 2025. I meant to cancel but forgot. On November 7, I wrote to cancel my service. I received a response on November 10 that included a cancellation form for me to fill out and this note: "The form requires you to select a termination date at least 30 days out, but if you prefer an earlier date, please enter it in the 'Reason' section, and we'll do our best to accommodate your request." I filled out the form and returned it within minutes. Did Lytwave accommodate or even remember my request? Remember the foreshadowing. No, they did not. In fact, they claimed that my service was "active and used" during those two months when the reality was that I had stopped using Mitec on September 30 and unplugged my router a week or two later, and so had not used the service for all of October, November, and the 10 days for which I was billed in December. Remember the general manager's proclamation of his belief in "honesty and integrity"? Did I pay? Yes, all of $136.41 with the tacked-on late fees. So much for doing their best to accommodate my request. Let this be a cautionary tale. If a small local business wants to keep its customers, it needs to provide good customer service. In contrast, last week I needed to call customer service at the big loathesome corporation. My call went through, I talked to an agent, he solved the problem, and that was that. I used my $500 in gift cards for groceries and Christmas presents, and this year, I'll save $179.88 on internet service.

Ivan and Alejandro were so helpful and kind our Phone technician also was awesome really appreciate…read morethe quick help and the kind welcome to the city.

No wi fi for hours. I have to turn Wi-Fi on to do Facebook on my phone. I have to turn wifi off…read moreto do about anything else. It's terrible. I'll be listening to a podcast and it'll just start cutting out for up to 3 minutes at a time or just straight up turns off. It's terrible.

I'd like to share a great experience I had today at Verizon Wireless. Alfredo assisted me with…read moregetting my new phone, and he was absolutely wonderful to work with. He was very kind, helpful, and informative throughout the entire process. He took the time to answer all of my questions and made sure everything was set up smoothly. Thank you, Alfredo, for providing such excellent customer service!

I forgot to check in but I wanted to say that my experience here at this corporate store location…read morewas great! The young lady who helped me was so sweet and progressive! (Wish I got her name) I had to turn in my phone as I upgraded at the corporate Verizon store in Simi Valley (also a great customer service location) so after dumping my phone I brought it over to this location. Easy peezy!

I have used Advantage Telecom for my business needs since early 2019. They were a refreshing…read morechange from my old vendor. Their staff is friendly and professional. My only service calls which were quickly handled were due to my own neglect to clear my voicemails and even then, they were happy to accommodate me. I would highly recommend them.

At The HR Firm, Advantage Telecom has been our preferred internet and phone service provider for…read moreover 5 years now. The quality of their service and the professionalism of their crew is fantastic. Advantage Telecom is always FAST to respond to service requests and when you call you always are greeted by a bright cheery person and not a computer generated voice. We highly recommend Advantage Telecom if you want the most from your internet or phone service!

So we finally are nearing the end of Geolinks. Although they got it working, it is working super…read moreslow now. We pay $75 per month for 30 MBPS down / 10MBPS up but only get 17MBPS down and 1.5MBPS up so we are switching to 100MBPS Starlink for $50 per month. All that Geolinks would have needed to do to keep us happy would have been deliver most of the bandwidth that we pay for somewhat consistently. Image below: We have been hitting speeds like this consistently for several days. We called in a ticket and Geolinks promised dispatch which has never called. So another bad Yelp review and we are pretty much fed up. For this image I removed our IP Address and test IDs for privacy but the speeds are exactly what we are seeing .

I've been with Geolink for about 10 years, across 5 different warehouses from City of Industry to…read moreRedlands, CA. We run a logistics company and need fast, reliable internet with a static IP address. Here's why we picked Geolink: 1) Their installers are professional and know exactly what they're doing. The setup is always smooth and stress-free. 2) Their service is reliable. In the past 10 years, the internet only went down once--and that was during a windy day back when we were in Rancho Cucamonga. 3) The internet speed is always fast and stable. 4) Their tech support is helpful and easy to reach when we need them. Overall, Geolink has been a great partner with excellent service and support. I highly recommend them to other businesses. Thanks for keeping us connected for the past 10 years. Jimmy Tran CEO of Worldcraft Logistics LLC

Was sold on high speed fiber and am paying for 500 Mbs. I am not getting anywhere need this speed…read more When I move my laptop to other places with other internet services I can get over 500 Mbs. I live in central Ventura, Ca 93003. When I called ATT, they ran a test and said my modem was receiving 500 mbs. They then calimed that their servie is to provide 500 Mbs to the modem but not to my computer, whith is on a high speed ethernet plugged directly into the modem. So what do I do? Crappy ATT or crappy Spectrum. Unbelievable!

The internet service is terrible. They are so expensive and when I needed internet most during this…read morepandemic, its been soo unreliable. My instructors at college can't believe it. The internet is so slow and kicks you off every 10 minutes, making it impossible to do any classes or work. I will definitely be switching providers. Please don't make the same mistake I made.

Let's talk "Customer Service "...... went in yesterday with my sister and what GREAT customer…read moreservice! Atyanna and Asst Mgr Jessie not only helped in getting an additional service that we went in for but asked about our mobile carrier in conversation and was able to do above and beyond getting my sister a fabulous deal, switched to Spectrum immediately. (I still own a bit for my phone but will be switching to Spectrum when completed) In this day and age when senior citizens are mostly not seen or heard. Atyanna and Jessie treated us and spoke to us with respect, kindness and professionalism. We are grateful THANK YOU Atyanna and Jessie!!!!

Absolutely terrible customer service…read more We've been Spectrum customers for nine years and have visited this location many times. Unfortunately, this isn't the first time we've experienced poor customer service here, but we've always let it go and given them another chance. We had to come in for a new physical SIM card because of an issue on Spectrum's end. For the past two months, we've had an open ticket after a random phone that doesn't belong to us was mistakenly added to our account. Once Spectrum finally began resolving the issue, they told my husband to visit the store for a replacement SIM card. After the new SIM card was installed, his phone completely stopped working. He couldn't make or receive calls, send or receive texts, or use cellular data. We scheduled the very first appointment available, which wasn't until 4:00 p.m. We came in as soon as we possibly could. While we were in the store, we were also on the phone with Spectrum Customer Service trying to activate one of our watches. The representative on the phone was incredibly patient, kind, and spent over an hour and a half helping us until the watch was finally fixed. We truly appreciated her. The experience inside the store was the complete opposite. The employee helping us was polite at first, but once he couldn't fix the SIM card issue, it felt like no one wanted to help anymore. My husband simply said, "This is ridiculous. I shouldn't have to buy a new phone just because of this." Without anyone even speaking to her, the manager--a shorter woman with short hair--yelled across the store that we couldn't trade in or buy a phone because it takes over two hours, that we should have come earlier or made an appointment, and that they were closing in 20 minutes. I repeatedly explained that we **did** make an appointment as soon as one was available, and the earliest opening was 4:00 p.m. She ignored what I was saying and just kept repeating, "Not my problem." When we briefly considered getting a new phone, we even showed the staff that the next available appointment online was also around 3:00 or 4:00 p.m., just like ours. If the process truly requires over two hours, then why are appointments still being offered that late in the day? That makes no sense. Honestly, if you're reading this and thinking an appointment matters, based on our experience, it really didn't. The store was nearly empty. There were four other representatives, including the manager, standing around while walk-in customers were being helped. If appointments are required or are going to be used as an excuse, then they should actually serve a purpose. She also told us if we wanted help, we could go to Best Buy and see Geek Squad instead. Hearing a Spectrum manager tell paying customers to go somewhere else because she didn't want to help was incredibly unprofessional. Every time I tried to calmly explain the situation, she interrupted, raised her voice, and continued repeating that it wasn't her problem. Eventually my husband became frustrated and raised his voice as well. While he later apologized--which was the right thing to do--I honestly don't think she deserved one. I normally believe everyone deserves an apology when things get heated, but she was never respectful, welcoming, or warm throughout the entire interaction. As the manager, she should have been the one setting the tone and helping de-escalate the situation, not making it worse. Instead, she continued threatening that she didn't have to sell us a phone and that we could leave, even though they weren't actually helping us in the first place. I'm honestly not sure how someone with that attitude is in a management position. Even the Spectrum Customer Service representative on the phone overheard the interaction and commented that the employees were not speaking to us appropriately. She also mentioned that every Spectrum store should have staff who can assist customers with technical issues, not just sales. If you're in Oxnard and need to visit this Spectrum location, I would recommend going somewhere else. The manager's attitude was rude, dismissive, condescending, and completely lacking in professionalism. A manager should lead by example, de-escalate difficult situations, and treat customers with respect. Unfortunately, that was not the experience we had here.

We had an appointment set up to have Frontier Internet installed and Eddie was fantastic. We got…read morethe new Eero system with dual modems. Eddie was professional, knowledgeable and kind. We appreciated his customer service skills and quality workmanship. Great value and quality signal. Highly recommended.

Purchasing an internet service at Frontier will just give you a lot of extra drama in life. Nothing…read morebut trouble and poor service. They will also let you pay $50 for the restocking fee when you cancel service. Never I used the internet service once, because when the box was delivered the internet service kept on saying Offline. This is ridiculous and very time consuming to spent time with 2 months of frustration starting from purchasing the internet to cancelling the internet service