This company is GREAT. I have VoIP for my business and could not be any happier with the service. Had a previous VoIP and was a nightmare. You have a problem, call them and immediately it is fixed!!!! Love all the people that are at this company!!!!!!!!!!! read more

I agree with other reviewers. Their Early Termination fee is outrageous - 50% of the remaining contract which they cryptically lock you in to for 3 years! The cable and internet companies don't even lock you in that long. And they craftily put the Early Termination clause on one contract and the Length of Contract on another. You have to pay thousand of dollars to purchase phones and then the monthly fee is pretty expensive in comparison to a land line. Then when I would call monthly to report calls being dropped or static all over the line - they would always blame the internet connection (which mine is 200/200 with a QoS and could stream video from Hulu/Netflix no problem). I love VoIP but I would recommend looking elsewhere for similar or better service at a better price. I've switched and I'm having none of the issues I had before at less cost per month. read more

Axion Communications - Almost $1200 early termination fee! - Internet Service Providers Near Me - Simi Valley, California

Axion has been a great phone service for us. Reliable and quick to respond! I'm unclear why people are confused about the 3 year contract.. that's pretty typical from what I've seen, and it's all outlined clearly within the contract details. Thank you for great service! read more

Our restaurant has been in business for the past 3 years now and have used Axion Communications service from the start. We have had no problems with their phones and equipment and have had excellent service. Will continue using them and recommending them to others. read more

This company is amazing. Not only do they answer on the first ring, but they're super friendly, knowledgeable and use cutting edge technology to make our voip experience simple. read more

Axion is hands-down the best communications company I've ever dealt with. They are always very friendly, informative, helpful, and professional. I've worked with them since 2006 and in 2010 when I moved to a new job, I convinced my new employer to transfer their multi-line analog phone system to the VOIP system which was much more convenient for the multi-location business and cheaper. I can reach them by phone or email, and their response time is immediate. It's rare that there are outages, but if there are, it's typically with our internet service. They are always eager to help with any IT or internet-related issues we have, even though they are our phone-service provider. I wish all businesses were as courteous and responsive as Axion. read more

I choose Axion Communications for their crystal clear call quality and their local friendly support.

We signed a 3 year contract with this company in 2014 and it appeared that the transition was smooth. We experienced excellent customer service, especially from Brittney and David. We quickly found that the product was not developed and was unreliable. For example: Our phones could be completely down several times a week- several times a month making it so that our clients could not call in and we could not call out. Our down time could be anywhere from 5 minutes to over 5-6 hours. Axion did release us from our 3 year contract without being penalized, but from a business standpoint, we are not able to recommend this company. read more

Denise was a rude customer sevice representative for dispatching technicians. She had an an arrogant attitude and was very persistent and totally unhelpflul. I would not recommend using this company for representing any small businesses. Katrina read more

You better be 100% sure you want to use them. The early termination fee, is not outrages -in my opinion it's borderline criminal. Have way through our 3 year contract just found out it will take $7,500 to get out. Cryptic contract. read more

I am the Director of Technology at Crane School in Santa Barbara, CA. We have hosted our phones with Axion for years. We have been very pleased with their services. Axion is always quick to respond, and they always go beyond the call of duty for us. I highly recommend them! read more