This is the worst service I have ever received! I tried to save money by switching from 20 yrs of loyal Verizon service to Spectrum. The first phone they gave my husband did not light up so he could see it to make a phone call! They gave him a 2nd phone which didn't have sound that anyone could hear when it rang! We returned the 2nd phone and cancelled our mobile account with them! I also made the mistake of moving my phone line on my old Verizon phone to Spectrum! After everything my husband went through having to return both of Spectrum's non-working Orbic Journey V phones, we went back to Verizon. I am now having to dispute my refund through my credit card account because their two managers are incapable and incompetent at providing Customer Service! read more

I will not recommend this service of they costumer service in store is slow and bad wait time is about 30-45 min and costumer service on phone is bad bad bad they try to get you on different services internet don't work they send a technic and not even help so i end it up paying over $100 in a service if they promise a reimburse don't believe you will not get your money back read more

This Spectrum store is, by far, the worst customer service experience ever. I moved from another county and had to return a modem. However, unbeknownst to me, an appointment is required otherwise expect to be ignored. there's a true champ of staff incompetence with a name tag of "Christina." A real passive/aggressive jerk. Thankfully, I will never deal with Spectrum again. I would leave a ZERO if permitted. read more

Store hours are incorrect even their customer service doesn't know what time they close... either store management is being lazy and claiming hours are still based off covid close at 6pm or spectrum just doesn't have an internal system of knowing their own hours either way not a good look for a corporate business. read more

Spectrum - Store hours that corporate is still scheduling for after 7pm - Television Service Providers Near Me - Simi Valley, California

I literally had an employee name Manuel (a 16 year employee), in a very rude manner, tell me "i don't care" twice regarding my issue all because he was ready to leave. I'm sure he must've had a long day but that is never ok. Not to mention a two-day bank discrepancy with my card and redo of service because their system sometimes declines the cards after they're approved. Jason the manager is cool but his staff do not seem to be a good reflection of him or Spectrum. From the looks of the other reviews, the term "rude" seems to come up a lot. Great location, bad service. read more

There Wi-Fi/internet absolutely sucks I can barely play my games without it lagging or kicking me out of the game. These games I play aren't big games they don't take too much wifi but I still lag and get kicked out so either make it better or I just won't pay for it anymore. read more

The customer service here is amazing! You have no idea how friendly and nice everyone that worked at this store was. Came in on a Saturday afternoon. Overall experience was five stars. Highly recommended. read more

I had Cable TV, Internet and Phone service. I called Spectrum on August 10, 2019 to remove my phone service because Spectrum kept raising their rates. The customer service representative did not tell me that when I dropped my phone service that they were going to change everything from TWC equipment to Spectrum equipment. They also did not tell me that because Spectrum took the initiative to send out a technician I was going to be charged $49.99. Why a technician when they could have shut off my phone service from their office? Today I got my current Spectrum bill. I noticed that my charge for Internet Service went from $20.00 from previous months up to September 2019 has now been increased to $70.00/ mo. I spoke with Spectrum Customer service and she says it increase because I am now on Spectrum pricing. I asked what did I get for Internet service, She said 200 mbs. I said that's not new I've been getting that since I signed up with TWC. She couldn't answer me. Not only that but Spectrum sent out 3 technicians to fix problems related to their equipment switch. So here is the problem. I am a captured subscriber with no other recourse to turn to because Spectrum has a monopoly in Moorpark for cable providers. I notified City of Moorpark, Spectrum and the FCC and plan on calling Spectrum again today to figure out what the hell they are billing me for. Fair warning. If you have TWC equipment and it's working for you DON'T call Spectrum to change your equipment service. read more

They are the worse service I ever had for cable and internet! Nasty, rude customer service, they will not send out a supervisor to look at a problem that the technicians can not figure out! Over a year and a half, they must have come out over 20 times for no internet service! Poor customer service, they argue with the customer refusing to change out models , boxes & even a remote! I finally terminated their over priced service! They really need to credit me at least 6 months! Very poor service! I'm so glad I have a great service now & $50 a month less for tv and internet!!! read more

I cannot believe how ridiculous the customer service is here. There were two women not helping anyone and when I walked in I asked where I could return the box she almost walked away then told me I have to sign in. She then walked over to a phone and proceeded to mess with it. When I said out loud I was going to yelp this Then she walked over to the sign in machine asked my name and signed me in and then immediately said I can help you now. RUDE, unpleasant, unprofessional. read more

This was the worst experience. I had to wait 45 minutes just to take back my TV Remote. Their service is terrible. It use to be so much better when they were located on easy street, you just walk in and they take it from you and hand you a new one. Don't plan on thinking you can just walk into this location and have it be fast. They really need to improve their service. By the way they only had 2 employees working and they were taking forever to help the people that were there before me. Bad Bad Service!! read more

Aside from issues with customer service and wait times my main grip is the parking is not existent and there isn't even a drop off area designated for spectrum. You should have at least a couple spots for people to bring in heavy equipment. read more

My friend asked me to go with her to the Simi Valley Spectrum store to e box she no longer was no longer using. Of course I did...her husband had died less than a month prior and and Spectrum told her on the phone she needed a copy of the death certificate to get late fees cancelled etc. When it was our turn, she couldn't get the story out without crying. I immediately spoke for her and told CHAD the situation. He paused, expressed sincere condolences and took care of the returned box. Then CHAD, very respectfully said that he was aware she had a lot on her mind, but when she was able he could help her with a lower bill. She agreed. And CHAD worked quickly, efficiently and effectively and lowered her payment by $40.00. CHAD is truly an asset to Spectrum. I am deeply grateful to him, as is my friend. read more

One of our 4 phones died and needed to be replaced. I choose a new phone to replace it and there was an internal problem with the activation beyond the employees control. Jason the Assistant manager stepped in and worked with the IT dept. until the issue was resolved. It did take more than a day though he was able to offer an account credit which made the inconvenience okay to deal with under the circumstances I don't see how it could've been handled any better. Thank You Jason read more

Calling customer service is great. Being transferred to IT services SUCKS. If you have any issues with equipment or connections, they're quick to walk you through the resetting processes but nothing else. Asking for a tech support to make a stop to your house to service the connections is not only pulling teeth, it's nearly impossible as soon as you unplug your router and bam it works. We've been using our neighbors WiFi for months now, and still being forced to pay for the 2 months we actually gave up trying to fight them for. We spent years with a spotty connection and they've sent out 4 different equipment boxes with no solution to our problem. Don't go here. This happened 6 months ago and I still remember the strain as if it were yesterday. read more

You have GOT to be kidding? The reason ABC removed all their channels from your site is because THEY are wanting exorbitant prices" for their channels? YOU GUYS WROTE THE BOOK ON OUTRAGEOUS PRICES!!!! Are you in dispute with them because they want more money for you guys to profit from airing their channels. The ONLY LOSERS are those of us stupid enough to pat for your crap service to begin with! You are making $$$$$$$$ off of those of us who still desire cable service and now you don't want to share the profit with them. You guys are ridiculous. Maybe if your "glichty, constantly buffering, cable goes down when a leaf hits the ground" service was better it might make sense that you don't want to pay them. I will outright admit, the ONLY reason I have your service is to see the Dodgers play. Once the regular season is over...you idiots are gone! I have much better things I can do with my money than pay you jerks. I tell anyone I see not to bother with your company. It is by far the worst cable service I have ever dealt with. read more

This review is not just for the store but for Spectrum Internet service in Moorpark. It sucks. If there was a fiber optic solution I would switch and this mini rant would be over. Bandwidth is almost never at advertized speeds with downloads going as low as 1.3 mbps, no where close to the 200+ I am paying for. My only hope now lies in 5G and you can bet I won't go with Spectrum. If the anti vaxxers had any cred I would have gotten a vaccine shot for the 5g upgrade. read more

All I can say this company sucks!!! I just agreed to go with spectrum and I already canceled the service before I even had it hooked up and turned on!!! Found my new router just thrown in my front yard which to me is bull shit!!! I thought I would give spectrum another since I had them years back!! Well same shitty service and company. Also I could not believe they had me return the router to their store when I feel they should have come pick up the POS!!! All I can say don't use this company!! Horrible!!! read more

This location is rude, unknowledgeable and no equipment I suggest going somewhere else or possibly changing cable companies..

I wouldn't even give this place 1 star. One of the employees here was giving my father in law and I terrible customer service. When I asked if I could speak to a manager the employee puffed out his chest like he was going to fight us?? I came back the next day to speak to the manager and how convenient the manager was gone for the week. Fuck this place, and fuck spectrum. read more

Spectrum inadvertently sent me equipment that I did not ask for nor needed. On the phone, they were apologetic for now inconveniencing me. But they told me to drop it off at my nearest spectrum and not to worry because it would take 1 minute for them to give me a receipt. I waited a lot more than that. There were other employees helping customers that were still deciding or on the phone, and they couldn't get on another computer for my under 1 minute receipt to be printed. An older gentleman (Wellington) was super rude even though I told him this was not my problem and they had made a mistake. I had asked whether they were sure I could just drop it off. read more

Keenan did a great job getting the equipment I needed and got security to drive me back to my car in the rain but Spectrum has NO clue as far as customer service... TERRIBLE !!! read more

Apparently this business is no longer a service company. Instead, they hold you hostage and blackmail you for their services. They are neither helpful nor cooperative. They are self serving and have no desire to have any experience with them to be beneficial to you the customer. They charge exorbitantly, they put lousy packages together, they provide lousy equipment and service. Their field workers are one redeeming source. The administration and customer service is non existent. I would not recommend them! read more

Maybe post your NEW temporary hours online so people aren't driving there thinking you're still open. You have a piece of paper on your window advising of the temp hours. Unacceptable. This location has historically been terrible with customer service. read more

Horrible service. Called for an appointment, made one for the 3rd of November. Was told to be available all day. Didn't show. Called back, the rep scheduled the wrong service. Next available is the 9th. I was setting this up for an elderly friend and now I know why I don't have cable service anymore. Terrible service. Go Internet TV!!!!!! Cable Sucks!!!!! read more

Fire your employee Manny, man has the worst customer service l ever received. Was hoping someone else would help my needs but ended up with him, went there twice and got the same dreadful experience. read more

My sister and I went to spectrum today to get her a new phone and this man names wellington helped us out and was very rude, cutting us off while we were trying to speak and just seemed frustrated the whole time while helping us... don't recommend coming to this spectrum read more

Spectrum cable is awful. They are continually jacking up prices while screwing you on service. They kept claiming 200MB service, when I only ever saw 50 - 60 MB. And now for my final bill (just moved) they are claiming that I owe money for service on a house I no longer own. Note also that Spectrum will not prorate, not even for one second. It is just one more way they try to screw their customers. Beware of Spectrum. There are better and cheaper ways to get TV and internet, such as from 5G cell providers. Avoid Spectrum - Time Warner - Charter, or whatever else they call themselves. You will be sorry if you do not. read more

Fastest time getting new cable remotes here. Walked it they said exchange remotes and boom just like that we were done. Count have been easier. read more

This place is terrible! I have been their several times already and they don't know what they are doing. They make you wait forever then tell you they can't do it, or they need to wait for their supervisor to come back only for the supervisor to tell you that you have to call in. It took me 6 attempts and hours in this store and on the phone to get the phone I wanted. Even buying an phone case from them is a nightmare! Don't go to this store, they will not help you! read more

Spectrum is just a terrible service, after a while they will just slowly, randomly raise your bill. You may start at 40 per month and before you know it, your at 75 a month. If you can avoid them then do so! read more

I discontinued the service in the middle of the service month because they hiked the fee for $20 every month. Before cancellation, I was told that I will be billed only partially for the service that I used. I returned the modem and still have to pay the full month,otherwise, they'll go into collection. So if there's other choice, look away read more

Worst ever they will do anything to not help. Lazy it's better if you call to get help. Worse customer service ever. They kept sending me back and forth between the store and the customer service phone number. Terrible they suck!! It's been 3 months I don't have my rebate that was promised and now I have to go back to the store and straighten it out. I called and supposedly it's fixed. read more

Came here with a buddy of mine for the first time to cancel an account, we walk in and no one says hi and we wait for about 20 mins as we watch 3 employees help one person. A new person walks in the store and one of the 3 employees stops standing around to help this lady that just barely walked in, which he didn't do with any of us and we had been waiting for a while. Now this lady is going to be ahead of the 3 people that have been waiting here with no direction. When I confronted the employee about this behavior, the not greeting us, the not helping us and having 3 employees help one customer the older Hispanic gentlemen gets defensive and aggressive and screaming Jesus f****g Christ. Then after I confronting him he finally starts helping people with a very child like temper tantrum attitude and threw our card board box very loudly and aggressively on the floor. The manager gets involved and is also incompetent, she sees nothing wrong with this behavior and it seemed to be okay with her and she was defending it, I just couldn't believe my ears. They also advertise that you get one year free of cell service but extended my friends cell service for 2 free years with one specific employee, and asked my friend to not share this info, something suspicious is going on here . When I asked the manager she said she didn't know anything about the deal but I see the employees smirking in the background . The manager knows it can be extended for two years but didn't want to do it. I can manager better then this with my eyes closed, it's about getting people to like you and the people here can't do that. They're not like-able, manners suck, customer services sucks, mental stability sucks, and they can't take accountability. All it takes is, " you know what sir, maybe you're right, maybe there shouldn't be 3 employees helping one person, you're right, I don't know why I decided to ignore you and help this lady instead , my apologies " , you don't respond to that with a argument like a little teenager . Guy looks like Danny Trejo. read more

After 20 years of being with Verizon, I came to this store to see what they could offer me. Switching to Spectrum for my mobile device was a no-brainer. Affordable rates, and excellent customer service! Sam helped me with my transaction and was so patient and knowledgeable. read more

Raising internet prices and it's not even reliable. I used to not have any problems now constantly slow and today no internet garbage company plan on switching read more

Went in twice to the Simi Town center location to try and get a cell phone line transferred from another carrier to an existing Spectrum account. Both times I left the store without getting the line added. Poor customer service. ***Expect to walk out having to call customer service and get any phone issues resolved on your own. read more

Showed up at 6:00 to drop off a box after discontinuing service. I pulled on the door but it was locked. Keenan was inside with a customer. Since he ignored me I figured they had modified hours for COVID. I checked all the posted information, they currently close at 6:00. I walked back to the car, told my husband they close at 6:00 I'll have to come back tomorrow. He informed me it was just now 6:00. I thought, "Oh, no! They can take this back, I don't need to make another trip out here." Got back to the door (6:02) as Keenan was letting out the customer so I tried to hand him the box. I didn't need to go inside. He forcibly pulled the door closed as I was holding it. So I wedged my foot between the two doors, still outside. I gave him the box. He was inside the store and he threw it out of the store. I did not behave well; I acknowledge that but seriously Spectrum?!? Not to mention we discontinued the service a few days into our billing cycle and were charged for the entire month. No proration even considering we established Spectrum at our new residence. I actually am embarrassed of my behavior but it's only fair if I give an accurate account. So yes, no stars for me today but neither am I a paid representative. read more

Customer service is horrible. Young lady was rude and didn't know much. They did have the equipment we needed. But spectrum needs to train their staff better and actually have managers there at the stores to over see these young staff members because this makes me want to change my service . The phone customer service when you call the 800 is much better. read more

I had a fantastic experience with Manny and Wellington! My cell phone was ancient and when I ordered a new one from Spectrum online, I was worried about transferring the data. Manny got it all sorted it out and Wellington was a whiz at helping to get the activation done quickly. A kerfuffle with an email account had me there for 2.5 hrs and neither of them ever complained about what a pain it was - and believe me, it was a pain! We even joked about ordering a pizza! The store was super clean and all of the Covid precautions were clearly in effect. I was there for so long, they offered me a Spectrum lip balm for Xmas and a little case for my phone. I'm new to the area and was expecting a long line and cranky service but everyone was actually happy, helpful and super professional! read more