This Best Buy is great as I don't have to drive to Porter Ranch or Thousand Oaks to buy electronics. The customer service is friendly and informative. During the Covid pandemic, there were barely any employees but now that everything is back to normal, there are many employees looking to help people. I went here almost two weeks ago, looking for a budget TV, as I didn't have the money to buy a better one. I met four employees who all gave me different opinions. The one I remember is Ana D. Ana was very helpful and was willing to go the distance when I asked her the year and model of the TV, she looked it up using the device scanner. Another employee simply didn't want me to buy Samsung but buy TCL, which was cheaper but didn't get good reviews. Some employees kinda didn't want to help and passed by me or forgot to help. They didn't look like they were busy or were helping anyone. The physical media section is small. I still enjoy buying DVD's and Blu-rays over streaming. They are putting out more toys and stuff, which is great, but I wish they increased the Blu-ray section. Because this Best Buy location is small, they are limited to a small selection of stuff. If you want to see a bigger selection, go to Porter Ranch or Thousand Oaks. Wish Best Buy updated the app. So I don't have to tell them the phone number or pull out the membership card. Target has a great app with everything on it, including the membership card bar scanner. Best Buy should do the same. Anyway, shout out to Ana D. I hope she remains there for a long time, grows in the company and hopefully becomes a supervisor or manager. Stores should have more employees like her. Not only was she working on the floor, helping guests, pulling items, but also was the cashier, checking out items for the guests. I'm surprised that Best Buy doesn't have a place anywhere to on the receipt or online to review the locations you visit. It's good to get feedback and help improve guest service. read more

HORRIBLE customer service. I've been trying to support this store by going in an buying products instead of going online to other services. NEVER AGAIN. They DO NOT stand behind their service. We purchased "installation" with our new TV's and after one of the TV's fell off the wall, damaging the TV and leaving holes in our wall, Best Buy says we were just outside of the 90 day warrantee and REFUSED to help us. It was their horrible installation that caused the damage and they will not stand behind their work. Pedro in the large product restoration department was rude, cold, and not caring at all for the problem their team caused us. He offered NO HELP! My family will NEVER again support Best Buy. read more

5 stars for Sean, who sold me my stove, 5 stars for Miguel & Angel who were my delivery & installers on 8/23 7-11am shift . I was their first delivery so when they say 7 am they mean it. I received my call they were on their way at 6:30am. I was up and ready . I had just enough time to move the stove and give attention to the floor before they slid the new stove in. Right on time , They got right to the task removing my old stove and then did 95% of set up outside on my driveway so barely a few pieces off styrofoam were left behind inside . they were very careful and didn't scratch the new stove anywhere or my walls or doors . I sent them off with a tip, a thank you & gatorade to their next job. Install was about 30-40 min from arrival to leaving this time is with a clear path no stairs or other obstacles standard slide in install . Thank Goodness the install went off without a hiccup . All good here . The reason for only 2 stars , i kept getting emails and texts from Marvin or Mervyn telling me i have to set up 3 THREE!! appointments to get the stove installed . wth? And this person kept calling me leaving messages then messing with my order on-line changing the install date TWICE! She kept changing the date saying it had to have a 3 different service calls to get it installed ! what's this a third world country? Am I paying some kind mafia fee to get this installed 3x ? I called 3 times to correct this . I have no idea whom this person was I got them once on the phone and almost had a stroke trying to get it through her head i was only making one damn appointment and if this was going to be this big of a deal i'll install the damn thing myself ! Even up to 5pm yesterday when they called to confirm delivery i received my pre delivery email and it had a big red box "appointment needed " at top of order from guess who..... with the rest of the items all scheduled . what a nightmare this person is . If you get an email from Marvin or Mervyn and it sounds like a girl with a heavy accent just hang up . Call your sales rep and get them to get delivery supervisor on the phone. If you give this mixed up delivery scheduling rep 2 min of your time it will be a nightmare . Skip Marvin/Melvyn and ask for a supervisor . read more

Why do they make it so difficult to shop here? You can never get any help. All the workers stand around and pretend they don't see you. I just want some service please! I'll spend my money elsewhere. read more

My husband and I visited store to purchase a TV. I have been wanting to purchase a Nintendo switch for myself so decided to ask for assistance with them. Ericka came over to help me. I had so many questions since I know nothing about game consoles. She was so helpful and patient, she answered all my questions with detailed answers. Thank you so much Ericka for your wonderful costumer service!!! read more

Austin was super helpful and patient with helping me pick out a camera. He took the time to explain everything clearly and compared models, making sure I found the right one for my needs. Great customer service! read more

I came to this Best Buy to pick up my online order. I had some reward dollars to use before it expires in July so I pick this location to pick up the 2032 battery. This Best Buy is near my work office so that's why I pick it and I was already familiar with the area since I went to other stores in the same plaza. I came when they just open and they were not busy. Some people were there to pick up their final fantasy game but I just walked to the store pickup line and they give me my item. I was curious to see what they have here so I decided to walk around the store. I went to the computer accessories area to see what Corsair stuff they have. They seem to be pretty well stocked because they had a lot of Corsair, Logitech, steelseries and hyperx stuff. The staff were nice, I was greet at the entrance and he told me where the store pickup line was. read more

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Rounding up from 3.5 stars to 4. Ordered ahead from this location today after one of my two work monitors died. After a decade of service, it was time to replace the pair. I had ordered two monitors and cables. The order was ready to be picked up in record time. I was receiving advice from one of our engineers at work, who suggested a new surge protector. When I got to the store, a greeter offered assistance right away. I stated that I was there to pick up an order and also looking for a surge protector. She sent me to the wrong area totally. Fortunately, I decided to get in line to pick up my order, and the associate walked me back to the right area. We discussed options for the number of plugs, power load, etc. Once I paid for the additional item, he walked out with me to help take the monitors to my car. Service! Later, I discovered that the cables I'd purchased didn't fit my PC. Dear Hubby ran back to Best Buy for me to seek the right ones. He put the sales associate on the line with me, and we figured out the right ones. He was a big help with a non-standard set of circumstances. Service, times two! Now I have my new monitors set up and functioning well. Success! We are fortunate that local options for same day electronics purchases are available and with associates that know their way around technology. read more

Best Buy Simi Valley - Wireless department. - Electronics Near Me - Simi Valley, California

They by far have the worst customer service. I've gone in 5 times various days and times to purchase a large screen TV, no service. Hardly any staff on floor, 2 greeter associates always at the door talking to each other and on their phones. That is a stock I would avoid. Good luck on your purchases. read more

I've been a customer for the past several years and I've never had a problem with Best Buy until now. I've had my daughter's 50 inch wall mounted TV since 2023 and I bought the warranty just in case. Well today some lines showed up on it and they're saying I either hit it or threw something at it. My daughter is 48 and bedbound. She could not have thrown anything at it. I'm only 4'10" so I could not have hit it. I also wouldn't throw something at it. They said my warranty did not cover accidents and too bad for me. I've since purchased a new TV and I will never recommend Best Buy to anyone. I used to tell everyone how great they were because they always resolved my issues. Not this time. Too bad they lost a years long customer. read more

This Best Buy is located in the Simi Valley Town Center. Was pretty dead when I was there on a Friday around 5pm. Nonetheless, I came there to pick up my Magic Keyboard for the new iPad. As soon as I walked, I was greeted and immediately asked if there was something they could help me with. I mentioned that I was here for a pick up. Vin, took my info and ID and then proceeded to grab my item. The experience was painless and fast. I do have to mention that this Best Buy feels a bit outdated, but still a go to store I frequent for my tech items. read more

Not like the good old days when you could call the store talk to a person on the floor and get a few questions answered. Instead you get routed to customer service back end team located in India. It's ridiculous I'm taking my business elsewhere. They just lost a $2000 sale. read more

Horrible management, very poor customer service. Go anywhere else. Was treated very poorly for a 20 year customer.

Very bad Customer Service I bought my Apple Watch. Manager promised me something because they gave me the wrong size from my hand. They said they're gonna change it. Salesman gave me the wrong size 1st. They said they would exchange it then they said because you bought it on promotion you have to pay $50 shame on you guys I spent about four or $5000 merchandise from you guys appliances and everything else. read more

Horrible customer service. I got a voicemail by Brian saying he is going to cancel my dash cam installation for no reason at all. Within ten minutes I called back and nobody has any answers, no one knows what's going on after 3 consecutive 30 min calls because I kept getting clicked on. DO NOT INSTALL WITH THEM. read more

Yall.... Best Buy is the next to go. It's giving Circuit City/Frys vibes. Absolutely horrible customer service. I've had issues with my refrigerator for almost 8months now. I bought the extended warranty which is complete joke. They have been out to my house fixing parts over 8 times now... the Geek squad doesn't event know what they are fixing anymore!!! We call, we get hung up on, bunch of low level teenagers working in the store that just don't want to be there... super apparent. I would never ever spend money here. Be warned. Trust why they have such a bad yelp score. read more

worst customer service ever! it's bad enough that they don't stand by their word but not being able to fix it is just plane inexcusable! I won't ever shop there ever again! read more

You want to buy a car stereo from Best Buy? Be aware their advertised "FREE car stereo installation" ISN'T FREE!! I bought a $500 car stereo and was told (there's also a bunch of signs saying this) that the installation is FREE! Well, guess what? Surprise! IT'S NOT!! When you go in to schedule an appt. for an installation, they suddenly CHARGE you for a bunch of fees you didn't know about nor were told about before buying! Faceplate fees, wiring fees, adapter fees, steering wheel fees, and more! I ended up having to pay an additional $280 in hidden fees to have my radio installed! PLUS.......I had to buy a wiring harness from Amazon because THEY (Best Buy) didn't stock it and couldn't order it!! Can you believe it!? Unbelievable! read more

Glad there's still brick and mortar stores like this so you can physically see things like fridges and washing machines or pick stuff up immediately. Lots of parking. However, came in for hardware for my Nintendo switch and the shelves were pretty empty. I guess I could have check availability online. read more

Bought a washer dryer on Sunday and delivery was scheduled for Thursday. Was told that there would be a delivery window but that the vendor would call when they were an hour out. I did not get a call until the vendor was at my house. I was still at work which is only 10 minutes away. I called them on my ring camera to let them know I was 3 blocks away and almost there. They said okay. I got home and they had left. No one can do anything about it until the "system updates in 24 hours". Horrible, horrible service! Unbelievable. read more

My wife and I went into the Simi Valley Best Buy store to look at computers. We are both seniors and do not know about computers. We were greeted by a sales associate (Saffy). He explained the features of the various computers. Saffy was very friendly and patient. I would recommend going to Saffy. read more

I called AT&T for a watch band for my Galaxy 3. They told me to call Best Buy. I did talk to the customer service representative and told him I need a watch band for my Galaxy watch. He said he had it in stock.i asked him to put it on the counter a d I'll be there in 30 minutes. I get there, greeted at the door. Told him what I was there for. He took me to the watch bands, and they didn't have it after the guy I talked to said they had it. Best Buy still has the worst customer service as before. I thought I'd give them another chance and they failed big time. I'll never waste my time going there for anything again. Went to Wal-Mart, and they took care of me, and I was out of there for less than 10 minutes. Never suggest to anyone to go to Best Buy. I'm amazed they are still open. I'll be buying my electronic from Amazon. read more

I'm actually giving five stars to Katrina who has helped me twice now with purchases. Not only did she remember me from the first time I bought something at Best Buy but today she remembered exactly what I had purchased and greeted me so kindly. The store is lucky to have her and should know that customers like myself will keep coming back just for the fact that they are treated with such care and customer service as provided by Katrina. read more

Oh where to start.... I bought a washer and dryer on Sep 3rd. Delivery and Installation date was Sep 7th. I bought the total tech support for $200.00 on top of the cost. On delivery and installation day, the drivers informed me that I did not have the correct valve for the dryer. They contacted Customer Service to notify them that they could not install the dryer. They didn't even attempt to install the washer. They called Customer Service who in turn called me to verify that the dryer did not have the correct size valve. I was advised to have the correct valve installed and to contact costumer service to schedule a new install date. So they left the washer and dryer in their boxes in my living room. I had the valve replaced with the correct size a couple of days later. A plumber had to change it. I called costumer service to reschedule. The soonest was Sep 14th. So in the meantime I did not have a dryer as my old dryer was not able to connect with the new valve. On 9/10 and 9/11 I contacted customer service to see if I can get an earlier installation date. The customer service Rep told me that he put in an expedited request and Best Buy would be calling me within 24 hours. I did not receive a call. I called customer service on Sep 11 to ask about the expedited request. They knew nothing about it. On Sep 14th the second installation day it was cancelled 20 minutes before they said they would be at my home. Costumer Service called me to let me know that the drivers were unable to install. I advised the Costumer Service Rep that I had been waiting for a week to have the appliances installed. She said she would credit me $170.00. That the discount was going to be on my credit card bill, which it never was and not noted in the system. Therefore I did not receive any credit. Also when the appliances were finally installed the valve that needed to be replaced was not needed. This is a long review. Shame on Best Buy for terrible customer service. I will never purchase from them again. read more

Best Buy Simi Valley - Washer and Dryer in boxes in my living room for over a week. - Electronics Near Me - Simi Valley, California

Would never by a TV or a computer here again. Spent 1,400 on my TV and 1,800 on my computer both of them lasted no more then 14 months. Did not get e extended warranty so they did not care. Try calling customer service you get another country, the have no direct lines to the store. Think twice before you buy here. read more

If you need support for your Apple product and the Apple genius bar reservation system suggests that you make an appointment at your local Best Buy... don't. My iPhone 8 got stuck in a perpetual update/restore black screen and it needed to be reset. It turns out that Best Buy's geek squad was not able to do anything that I couldn't try myself at home connected to iTunes on my Windows PC. They returned my phone after about an hour of waiting at the store, stating that I should take it to Apple because "they can definitely help". Super nice staff, they understood the problem and they were organized, but I don't believe they are equipped with the tools they need to do Apple repair work. read more

Come here if you only NEED something, the people who work here are mentally challenged. They need a roster change in their store because the service was so horrible. The ogre looking women had a very big attitude and was lazy. The other employee tried to sign me up for a credit card without mentioning it until it came for me to sign. Poorly managed, rude, and the vibe was totally off.... read more

All the employees at this store are idiots, can't find anything in stock. Mix skus up left and right. If they don't know the answer the just repeat the same moronic statements. This store should be closed, another dead end at the Simi mall read more

I love the service at this store. But that sign about detractors and promoters needs to go. That's bad marketing. All it's doing is begging for a customer to ask what a detractor is and brings to their attention any low numbers. Keep that stuff internal. Don't broadcast it. read more

Best Buy Simi Valley - Electronics Near Me - Simi Valley, California

Painfully slow. Understaff. 1 cashier for a line of 5+ customers waiting. Need a better game plan.

Katrina is literally such an amazing associate, thank you for all your help!! The store is clean and all the associates are wonderful.

So, it's a long and sordid story. Okay, not that long, but believe me, it's just as terrible an experience as you might imagine with a fly-by-night, underhanded, slimy organization dedicated to driving away formerly loyal customers. That's right, I'm referring to Best Buy. So I checked on-line to see if they had stock of a particular item, and the online robot confirmed it was in stock. I called the store in question, and asked if they had it in stock, and a human confirmed it again. Silly me; I believed them. I asked if I could purchase it while I was talking to them on the phone, so I didn't drive 20+ miles to find it mysteriously 'gone'. They said *laughed* -- "...that *never* happens, and I purchased it... or so I was told. You can already tell where this is going, right? 24 miles and 35 minutes later, I went in to the store, and checked with the cheety clerk at the counter. I gave him the purchase #, he punched it in. His expression became guarded, and he got really quiet, and his eyes started darting around as if he was looking for a way to escape. "Um, that's not coming up," he said. "You're checking the purchases?" another associate whispered, looking over his shoulder. I was polite. I was reasonable. I asked him to please check again. Nope. So I asked if it could be confirmed by a manager. Same result, but now a sad looking little manager got involved, with the initial "J". He didn't care. He didn't pretend to care. The story he now told me was that they didn't have that item and that they hadn't had it for weeks. He said that they couldn't find my order, and that I must've just 'thought' I'd purchased it. I showed him the screenshots, and the transaction as indicated on my online bank, and showed them the purchase showing up on my Best Buy account. 'Oh, those things don't really have anything to do with the things we have in the store,' he said. Oh, really? The manager then 'had to make a phone call', and went off, got make a call, glaring at me. On the phone call, he spoke loudly enough that I and everyone waiting at the registers could hear. 'Oh, everything's fine here -- just some dumb customer insisting they'd bought something, and that we should have it here.' That's a quote. If I wasn't so appalled by the manager's behavior, the looks on the other customer's faces would've been entertaining. The looks ranged from surprise to just plain shock. One twenty-something said, 'If that's the way they're going to treat people...', and he and his partner got out of line, leaving their yet-to-be- purchased items in a cart. The manager glared at me (as if I'd sent them away), and came back to me and asked sulkily if 'there was anything else he could help me with'. No, he'd done enough. I left and found it somewhere else. read more

Absolute CRAP in trying to orchestrate a return from something ordered a month ago. I now see it's been shipped back to shipper and I have to wait another 14 days for them to get my funds back. Not impressed and absolutely unacceptable that I'm now going to be out of my money now for 6+ weeks now. Customer service was on my 3 calls-short and impatient. Like I said. CRAPPPPPP read more

This place is useless. Unless you know exactly what you're looking for, there is no point in shopping here. I was greeted at the door and asked what I was looking for, when I told them headphones, I was directed to the general area (so far, ok). I then asked if there was someone who could help me and was told they would have an associate there promptly. Guess what? No one showed up. Looked around for about 10 minutes before I gave up. When I went to leave, the same greeter thanked me for coming in. Felt like telling him to F.O. Again don't bother unless you know what you want, because no one will help you! read more

Waited in line for ten mins in the cell phone area. This lovely Best Buy employee (white hair) knew I had been waiting a while and called for help. A woman cut In front of me when the other Best Buy employee arrived (younger) and when I proceeded to tell him I had been there first he continued helping the woman who cut. Even when the white haired employee confirmed I had been there first the younger employee said "I can help both of you" but then directed his attention to the woman who cut. I interrupted him To say I had been waiting ten minutes and the woman (The CUTTER) said I was being pushy and he continued to give his attention to her. Needless to say I went to Target. Much better customer service. Same price. Never returning to Best Buy again. read more

Terrible customer service. I'm in sales and know the importance of product knowledge and customer service. Asked several associates for help and waited over 20 minutes with no help at all. Went up front and asked again and was told to just go to the counter. Once there, the associate could not explain the difference between two products of the same brand at different price points. We came with the intention of spending a couple thousand dollars on Christmas gifts. Still spent $750 but left irritated. Terrible shopping experience. read more

Employees seemed friendly, but that's about the only good thing. I went in to buy a soundbar ( their website says is in stock), the lady at the door pointed me in the right direction towards the soundbars and best person to help me. I went to her and she was too busy, and said she could help when she was done with her customer. While looking around and waiting I did not see the product I came for and I noticed a few price tags were missing or priced incorrectly from their website (I only know cuz I was just online looking). I waited 15 minutes (lol it felt like more, but the clock don't lie ) went back to the front door person to get help, waited a little longer while they were trying to find someone. During that time I found the exact same item I wanted online (Amazon...go figure), and for less $$, so I left. I don't care if they were gonna price match or whatever, and honestly I don't know if they even do that, but I felt let down. For me the biggest bummer was that it was slow, there was like 1 or 2 other customers in there. Maybe it'll go better next time, get it together Best Buy pplz read more

Worked with Brandon who came to my home and helped me put together a tv and sound bar package with installation. The consultation was free. He made it very easy and simple. In the time between purchase and install, the price went down two times and me adjusted the price teach time. Installation and set-up was on time, very professional, and clean. read more

I was greeted right away as I entered,that's Best Buy's mark. I like there layout at this location. Yea its a smaller location. It seemed to me there was a large selection of DVD's movies. Oh the deals on TV's right now. During my visit there was a lot of employees through out the store to help and assist you,again it was Thanksgiving Weekend. I was asked several times if I needed any assistance.Good Job. Hopefully you kept up the service and being attentive to your customers for all the years to come. read more

Best Buy Simi Valley - Electronics Near Me - Simi Valley, California

I bought a dishwasher here and had it delivered. Everything was great until the water main exploded all over my kitchen floor and flooded the whole kitchen, the family room, the pantry. The service man tried his best to clean it. Long story short, My bamboo floors were ruined and I had to file a complaints, I got a letter saying they would contact me in 2-4 business days, no one has contacted me so I called the number they gave me, I got an answering machine saying that the person was on maternity leave indefinitely and to call the help desk, I called the help desk and he voice mailbox was full so I couldn't leave a message! This is unacceptable, I'm very disappointed in the lack of communication Here is a picture of the flood on my kitchen floor read more

Best Buy Simi Valley - The entire kitchen floor was flooded, this was actually a picture after it was "cleaned up." - Electronics Near Me - Simi Valley, California