Usually always friendly. And always willing to help you with your items. Make sure jewelry boxes are consolidated because some staff might have issues but love their quick service. read more

I'm not a big spender by any means. Elda always accommodates my budget, always takes her time with me and always shows me options for days! Amazing service here every time! read more

I said yes!!! Fiancé bought a beautiful ring from Jared and I love the ring. We've actually been here before and the customer service is great. If you have a child, they have a section dedicated to them while you shop around it's cute and very considerate of them. It's located in a nice shopping center area. Definitely recommend. read more

Excellent customer service!! Sada and Vince have been wonderful to work with! I feel very comfortable with them and their recommendations. Always honest, super helpful and great at listening to all of your needs. I like that they will make suggestions but not over step. The first time I went to this location I didn't have an appointment, they both welcomed me with open arms, made sure I was comfortable and got me in and out the same day! Place is awesome and I'm grateful to have found them AND have insurance on my ring! Thank you Vince and Sada! Your kindness doesn't go unnoticed! See you soon! read more

A few years ago I purchased a ring and bracelet for valentine's day . Along with it I purchased the maintenance/service plan. A few weeks ago the bracelet snapped at one of the links, it's delicate so i can see how it wore. Since purchase they upgraded their computer system and my account transferred but what i purchased didn't. thankfully Jared recognized their pieces , as I had the boxes and bag they came in but the receipt has been filed back in 2021 , not easily accessible. When i returned with the boxes & bag, Vinny & his Manager had found my order, and printed it waiting for me to return. Louis was one of the jewelers on staff that day. He took it in back to ask how long it would take for the repair- i told them no rush due to mother's day weekend, I wanted a mom to have a cherished gift before my old bracelet was repaired. When louis came out, not only did he repair it but he cleaned it and i was out of the store in less than 15 minutes. I was so surprised that they went so far to help me, without my receipt they could easily have denied the return but they went the extra mile for their client . A quick note, the repair was a tiny dot of solder at a hinge. The repair would have been over $150 without the repair/maintenance agreement purchased with the pieces . I think the original cost of the plan was $75. it was well worth the cost . I highly recommend Simi Town Center Jared. I've had nothing but great experiences every time I've been in this store . I hope you will too! read more

My fiancé and I came in to shop for our wedding bands. We worked with Vince who was really great and knowledgeable about products, fits, etc and we ended up finding wedding bands for the both of us. The kicker is while we were just chatting I mentioned that the jeweler where my fiancé got my engagement ring from (downtown) would not resize my ring for the excuse of it having a pavé band and the diamonds would come loose so if I wanted a different size we'd need to buy a new setting. This excuse sounded odd to Sada, the GM, who then stepped in to inspect my ring under a microscope and asked a lot of questions on how I take care of the ring, and then showed me how the band itself was actually broken and soldered together incorrectly by the original jeweler which is why he refused to touch it with a sad excuse. Sada then gave me a couple of options on what I could do to insure my ring doesn't one day break and get lost. I decided to go with the option of having it repaired by Jared where they would cut out the bad part of the band and solder it correctly so I never have to worry about it being compromised again, and I finally was able to get it sized down! I'm so incredibly grateful to Sada for identifying the issue, kindly explaining it to us, and giving options. She definitely didn't have to as the ring was not purchased at Jared but I appreciated it so much. Definitely saved me money and gave me peace of mind for the future! Jared definitely earned my trust and loyalty going forward, highly recommend working with Sada and Vince! read more

My now-fiancé and I had a great experience getting her ring resized and shopping for my wedding band with Danny and Sada. They were knowledgeable and never pushy, taking time to explain the details to us without rushing us into any decisions. They were able to give me options on choosing the right wedding bank. After we found the perfect ring, they worked with us on getting it shipped. Overall, we were very happy with the whole experience. They made us feel comfortable the whole time and we felt like the pricing was very fair. Would definitely recommend to anyone looking for the perfect engagement ring! read more

I am so pissed off right now that I went right home to write this review. My husband had a beautiful emerald and diamond pendant made in white gold, custom designed for me from my old engagement ring. A reputable jeweler in New York designed it and he gave it to me as an early Christmas present. I was so surprised, I cried. And he cried! We went looking this afternoon (Christmas Eve) to see if we could find a nice white gold chain to put the pendant on. After a disappointing visit to Macy's, my husband suggested we try Jared's. We entered and were greeted by a saleswoman, who took us to the counter where they had white gold chains. I mentioned that my husband had the pendant made for me and showed it to her-I added that I wanted a fairly thick chain as it was appraised for over $3,000 and I didn't want to take a chance on a flimsy chain that might break. And do you know what that snarky b@tch said to me? "You should have an independent appraiser give you the appraisal because the jeweler can make up any number." And right after that, she told me the pendant had a "design flaw" because the "bezel isn't big enough to thread a thicker chain through". So basically, in a matter of two minutes she insulted my husband's gift to me (my husband heard the whole exchange and was quietly seething.) I worked at Saks Fifth Avenue and this is NOT how you treat a retail customer. She almost seemed as though she was annoyed by having to assist me. She could have complimented the pendant, told me how pretty it was, how thoughtful my husband was to have it designed-maybe a "Let's find a chain that will work for such a delicate piece." My husband was ready to spend up to $1,000 on a quality chain-but I can tell you this...it certainly won't be at Jared's. And if the manger reads this-you need to school that salesperson on sales etiquette. Merry Christmas, indeed!! read more

Jared - Jewelry Near Me - Simi Valley, California

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Nice selection but horrible customer service. Don't believe a word the salesman tells you, unless you get it in writing. High turnover rate so don't think the same salesman will be there 6 months later when you need a promised repair/warranty. Salesman told me right to my face that he noted it down and when I show up for next cleaning.. no notes and was basically called a liar saying "that's impossible" "we have a high turnover rate, don't know what that salesman said". read more

I had such a wonderful experience at Jared's. I wanted to thank all the staff everyone was amazing, especially Vince. This man took his time and listened to what I wanted then made it happen so thanks again you're the best. If you are in the market for quality jewelry make an appointment with Vince he's got you. I also wanted to add they had awesome selection. Happy hunting read more

Great Service, Great selection, Good value for the product. Friendly staff and shop on premise. Very professional and a pleasure to work with. read more

Rude employees who will make you feel like a pain in their ass. Told my fiancé he needs to liposuction his finger because he needs to custom order a size. Disgusting people. read more

I definitely suggest coming here if you need any jewelry. Vincent was amazing through every step of the way. He knows what he is talking about and helped me pick out exactly what I wanted. read more

Rude staff working here. They couldn't find my account after waiting 30 minutes. I have had an account for 10 years as I have made purchases several times a year. At that specific store. I made 3 large purchases, and sizing at this specific location. When I needed a warranty repair and wanted to have my stone replaced with a family heirloom. All three employees swarmed me. Their tones changed and they became irritated and rude. Quickly they barked and said "we don't do that". It's company policy you must by a diamond from us!! I said I did. And the setting. I'm just replacing the diamond. They were awful and refused. I asked for that in writing and the lady got super nasty claiming I was trying to argue. I said I was not, I just wanted proof as I've never heard of that in the last decade. I will be returning my recent purchases. I will find another jeweler. read more

USELESS I just cut up my card in front of this store run by rude children who have NO Clue how to run a frozen yogurt store let alone a jewelry store. I was there to spend a lot of money. I've spent at least $16,000 there and was still treated with such disrespect. Instead of being able to open the door and be greeted, I was told to STAY outside. I guess they don't want my business and I will never do business there again. Ive cut up my card! read more

Awful! Customer service was terrible! Locked us out in front of store in the heat! I tore up my credit card and will find a jeweler that wants my business! read more

(1500 to 1530 hours on feb 12) I normally do not write reviews, but this one I had to. So I walk in this store in Simi Valley to purchase charms for my lady. I am standing at the counter without even a look my way or even a I'll be right with you. Plain ignored by an older white lady and a older white male in a suit. Another white girl came in after me and the older guy helps her and continues to ignore me. I almost walked out but one of the patrons had to say go help him, I'll wait. Finally the older white lady helped me. There was a tall female who is in pre med school that worked there that came to help the older white lady. If she hadn't interjected I would have taken my money somewhere else. The med school woman was very nice and helpful and saved the transaction. I know by the way I may look one would not be able to tell i am college educated, making six figures, and a family man. Very frustrating to see this type of stuff still happens. Two stars because of the pre med woman who helped otherwise zero if I could. read more

Jared - Ignores you if your black! - Jewelry Near Me - Simi Valley, California

Horrible and arrogant customer service. Seems to be mange by group of apathetic children. They are so unprofessional with zero communication skills!! read more

**There's a reason this store is such bad ratings** Saw some pink morganite rings online and simply wanted to ask if they had them at this location. The lady who answered the phone was clueless and rude. Kept asking me "what's your order number?" "What size is the single stone you want to purchase?" and every time I kept reminding her, I just wanted to know if they had any pink morganite rings at this location. Finally she said "well if I had the skew number I could look it up . . ." Clearly has NO IDEA what she is doing or what they have in stock. Wish she would have just transferred me to someone who knew what they were doing, but I'll be spending my money elsewhere. read more

We've been going to Jared's for several years; my husband bought my engagement ring there 7 years ago. We've always got good customer service and have been satisfied with our purchases. My husband bought a necklace for my birthday; I went in to get a chain to accent it. Let me tell you, I had THE BEST experience with Heather. I love the "layered look" and Heather had the best eye; she was so helpful and friendly! If you need jewelry of any kind, go to Jared's and ask for Heather; you won't be sorry! read more

My granddaughter, who is 12, bought a Disney necklace at Disneyland and before she left the park it broke. She returned the necklace. I bought the same necklace and went to Jared and asked if they could put the charm on a better necklace. They were assume! I purchased a silver adjustable necklace and they removed the charm as I waited and made sure Grandpa new how the adjustable chain worked. They were selling Teddy bears for St Jude Children's Hospital Research. I bought one and the Manager helped put the necklace on the Bear, put rubber bands around the Bear hands to hold the small jewelry box with the original chain inside and wrapped ready for her Christmas present!! Heather and the Manager were so helpful, Addi with be thrilled come Christmas, thanks to you both! Grandpa read more

Terrible customer service !!! I called here Monday looking for a 14k gold bracelet. I wanted to make sure they had it in stock because I needed to drive over 45 minutes to get to the store and didn't want to waste the trip if they didn't have what I wanted. I was placed on hold for over 20 minutes and never got the help I wanted. I eventually hung up. This is completely unacceptable. Needless to say They didn't get my service and paid cash elsewhere. read more

I wanted to exchange a Pandora charm and they weren't able to help me because their system was down and that's ok but when you feel like they dont want to help you even when your looking at stuff?? I felt like they were rushing me and didnt want to help me like they were helping other customers! 1st time in this store and not a good experience for me, oh well... Even though I bought some other charms because of their 50% off read more

My wife and I drove 40 minutes to this location to get our rings cleaned, we got there at 11:57 am thinking that they open at 11, but on Sunday's they open at 12:00. We ringed the door bell to have them open the door, and the Jared associate looked like he was not happy to see us there so early (12) did not greet us or say anything. We asked to have our rings cleaned. He just went to the desk and asked " phone number " then went to the cleaning station looked at them for 1 minute and dropped them in a solution for another minute and he was done. We've had them cleaned before and they took more than 2 minutes. It felt like we were not welcomed there, it felt like they wanted us out of there asap. Unfortunately this is the only Jerad for miles. read more

We shopped for some jewelry for our 40th wedding anniversary at the Simi Valley store. We should compliment Leslie who provided timely help in a very non intrusive way. Nothing turns us off more than a pushy sales person and Leslie was just the opposite.. available to help and assist and never pushy. Thanks Leslie. We love the tanzanite set that we bought. read more

I had one ring repaired and another cleaned. I was given a pick up date. I called before I went to pick them up. I was told they would be ready at 6 pm. I get there and the cleaned ring was ready. The repaired ring was not. They had both rings for a week. 7 days. At first it was unable to be found. ??? Then I'm told the repair was not up to the standard of the manager and sent back to be fixed again. ??? The following Monday I had to make another trip to pickup the ring. I will be taking my repairs elsewhere. If needed. They had my phone number and could have contacted me if there was a problem. I should not have to make a third trip to be to get the work done. I had even paid for the work when I took the rings for the cleaning and repair. I suggest a little more due diligence when offering customer service. read more

If you need help, ask for Julieta! She was amazing...I needed inspections and repairs on 2 different pieces of jewelry, needed to purchase a new necklace chain, plus some links removed from a watch. Awesome customer service! read more

I came here with the intention of purchasing 3 Pandora bracelets. I stayed for about 5 minutes and regret every second. When you walk into a business establishment you expect to be at least welcomed or greeted. They couldn't even do that! I stood by the Pandora section looking for someone to help me and when someone finally looked my way they just turned their head and helped another woman standing by herself. Being the only Mexican inside this jeweler I couldn't help but take this personally. Thanks for nothing Jared... read more

Worst customer service. No acknowledgment after browsing for 15min despite one employee being available, who chipperly assisted the next customer to walk through the door. Walked out. Go literally anywhere else. read more

Heather at Jared was amazing! Great customer service and a great experience overall. I highly recommend shopping at Jared

My wife and I like to support local businesses, even if they are part of a regional.or national chain. When she needed her engagement ring and wedding band sized, we went to Jared in the Simi Valley Town Center mall. Since they have a lab in-store, most common jewelry fixes are done right there. We stopped in the store and were very pleased to find out that the job would be done next day. When I went in to pick the rings up, Perry Jacob assisted me. He was everything a business could ask of an employee- extremely likable and pleasant, informative and knowledgable, he took his time, and his work was perfect. I thoroughly enjoyed meeting him and learning from his experience. If I was still in business, I would clone him and never again worry that my customer service was not the very best. Highest marks! read more

I don't suggest purchasing watches at this location. Purchased a TAG watch and it scratched within two hours of office/business use. When discussing it with the store they took the watch to review and with out my permission they buffed it. We felt uncomfortable owning a $1,400 watch that would scratch so easily. When we attempt to return the watch less than a week later, they would not take it back. This was the FIRST and ONLY time they said all sales are final the moment the watch is resized. This was NOT told to us prior to resizing the watch. They ran the credit card and resized the watch PRIOR to handing us the receipt. So they voided our chance to returning and DUPED us into keeping an inferior product. Also purchased a citizen watch from them a year prior and the black wrist band is completely rubbed off down to the metal. If you want over priced cheap quality product then this your place. Simi Valley Location. Sales person Julietta. read more

"Promise Date"(Due Date), that's a joke. Commutation is useless both by phone and/or email. Costumer Service is no help when they have a standard written generic answer for everything. Until you call them out. Example, Simi's Jared has repair lab and do all their work in-house. Costumer Service gave some generic answer about something about UPS deliver not working on the weekends and delay on shipping out of the store to get it repair... I told Costumer Service that Simi Store has in-house repair lab and suddenly changed their story to "oh, The ring is completed, but its in the repair lab but the manager don't have access to the repair lab to get my ring" and to make an appointment to get my ring. Why ? if the manager can't get into the repair lab to get my ring why should i go there ? Its been 3 day pasted their "promise date" of picking up my ring and no commutation on status of the ring either. If you like being in the dark, this is the place to go. read more

Fast service , they helped me with exactly what I was looking for and were very knowledgeable to help me make the best decision for an engagement ring , definitely will go back read more

(This is the SIMI VALLEY Location )I took my Platinum wedding rings in to be sized, repaired (prong was bent) and polished! Perry was awesome!! He greeted me right away and assured me that my rings will look like the first day I got them...he wasn't lying! When I picked up the rings the next day, Perry was so excited to show me my rings! I gasped and almost cried because they looked like they did 17 years ago when I got married...like NEW! Thank you to Marianne and Sherry too for helping me look at Anniversary rings. (being patient and not pressuring) All of your advice was extremely helpful!! read more

Came in just to look at a new engagement ring with my fiancé and was helped out by Francisco who did a great job trying to help us find what we were looking for. Then we were handed over to Merriel and she seriously worked some magic and helped me and my fiancé find the perfect ring that I had originally looked over. She helped us every step of the way and persuaded my fiancé in the funniest way to get the ring today. We went in to look but Merriel helped make it so that I walked out with my new ring. Love this place and will always come back for my jewelry needs. read more

Jared - Jewelry Near Me - Simi Valley, California

Had a wonderful experience w Sada the Store Manager. Couldn't be more thankful for her patience. Got to enjoy the experience of picking out an Engagement Ring w her! Thank you to Sada & the staff for taking good care of US read more

Yesterday I visited this location after moving to the California area. I was very pleased with the customer service and attention we were given from there entire team. I have been a long time customer and can praise the outstanding treatment we received. The staff is very friendly, knowledgeable, and their attention to detail is spot on I can't wait to go back. read more

My husband and I LOVE coming here. We bought our rings at this location. My ABSOLUTE FAVORITE PERSON IS PERRY!!!! He always is SO friendly and helpful. He helps us keep our rings so beautiful! Always a pleasure seeing Perry. Thank you for always being so nice and awesome!!! We look forward to our next visit. See you soon! read more

My fiance and I had such a great experience at Jared. Our sales consultant Trina was so nice and knowledgeable about what would look good with my ring. Not once did we ever feel pressured to buy. I highly recommend asking for her if you step in! read more

Jared - Purchased wedding band. - Jewelry Near Me - Simi Valley, California