I had gotten married a couple of weeks ago and my wife went in to have her ring resized. They told her that they were unable to resize it because one of the diamonds was damaged from something getting under the setting. We would have to replace the diamond and have the setting fixed... I told her to stop what she's doing and go see Dave at Anderson Jewelers in Moorpark instead. After Dave inspected it, he told her there was nothing wrong. The diamond was just dirty and needed to be cleaned. So he cleaned it and resized it for her, and it was cheaper than what Jared's had quoted her. If you like Jared's, then shop there. But if you have any questions in the back of your head about the service or honesty, do yourself a favor and go to Anderson's and ask for Dave. read more

if you need them to fix any jewelry that isn't made by them, DO NOT come here. my boyfriend purchased a promise ring from this location which i needed to bring back to get resized. i came back several days later to pick up the ring and it was nowhere to be found. they searched for about 20 minutes and could not find it. they told me it could be misplaced and that they needed to check the cameras and that they'd call me in 2 days. long story short they were not able to find it and were able to order me a new one since the ring was from them. they were extremely unprofessional about the situation and i can't imagine what would happen if the jewelry wasn't from them that they couldn't simply replace. i'm just warning anyone to not trust leaving your expensive jewelry with them especially if it's not made by them! read more

The manager at this location has terrible customer service. I came in the day before my wedding to get my ring cleaned. My husband originally got my ring from the LA Diamond District and I didn't want to go that far. I walk in and say I would like my ring cleaned and all the manager could do is talk shit about my ring. Pointed out everything wrong with it, that's it's not set right and poorly made. She asked me how much it appraised for and when I told her she laughed and said yeah right , would you like to see a diamond that cost that much? That's when I should have walked out. I left the store crying and feeling terrible the day before my wedding. I would never buy a ring from here. Everything is over priced shit anyways. Save yourself time and go somewhere else. read more

DISCLAIMER: This review is for the Simi Valley location only. My fiancé and I were searching for a unique engagement ring and found it at another Jared store in another state. Fast forward 3 years later after the Brea store ruined it during maintenance and refused to acknowledge, (the Original store in the other state did), it got lost by UPS when returning the fixed ring to us, and being informed after the THIRD replacement that the manufacturer doesn't make the exact style anymore I was livid. One of the main reasons I jumped at the ring in the first place, was that on the sides of the rings there were infinity symbols, which I felt was a sign from my dad who passed before I met my fiancé. Couple that with the complete lack of communication and any kind of customer service from corporate, I was ready to retain an attorney. (I even tweeted the CEO) My final communication before that step was with Sada at the Simi Valley store. She said, "I understand how incredibly important the symbolism of this ring meant to you. Let my jeweler try to fix it and let me rectify this situation" Reluctantly, I did, and she absolutely got my ring to what it should've been so many months ago. Unfortunately, my mom, who was so annoyed by this whole thing did not get to see the final, brilliant ring. She passed away before I could show it to her. But, thanks to Sada, I have the infinity symbols on each side, representing my mom and my dad. Jared, if you had more people like Sada in your employ, your ratings and return customers would certainly go up. Your CEO and corporate staff could benefit from taking lessons in customer service and also just being a really fine human being from her. So, if you are looking to buy from Jared, I'd only shop this store. read more

"Have you ever worn a ring?" Was said when fitting my engagement ring, newly engaged... first (and hopefully last) engagement, so I was only making sure this expensive item doesn't fall off when I wash my hands or do anything else. Customer service was not first on their list and the "Pandora Specialist" was very saucy. All in all got my ring size and left feeling annoyed not at the fact that they couldn't help me but the customer service was terrible. The lady helping me called another lady over who didn't want to come over and help, just so she can (as it seemed) prove me wrong about my ring size as if I didn't believe her just so they could send me off and tell me they couldn't help me. read more

I have to say that I was very pleased with my experience at Jared. They weren't pushy and they outlined (clearly) all of my options. I made a personal mistake with not putting a ring on layaway but after a couple visits to follow up on some other choices they helped me to find an even better ring than I was initially looking at, and at the same price too. David and Eyal are incredibly helpful but the entire staff is welcoming. Give them a look. They have a lot of gorgeous jewelry to choose from. read more

They are amazing!!! Yesterday I bought my engagement ring there!!! Everyone there was awesome... I was helped right away... Very friendly staff, David took perfect care of my needs... read more

Jared - Jewelry Near Me - Simi Valley, California

I am so pleased with the service I received. The employees were so welcoming and kind. I even brought my niece with me who is three and they had a kid friendly room that she had a blast in. My ring had been destroyed after it fell in the track of the passenger seat in my car. Jared restored it for $400 using the original materials when no other jeweler would do it. The ring was done in two weeks and I received a phone call when it was done. The employee who called also helped me decide what to do with the ring and he was just as ecstatic as I was. I am so pleased. Thank you! read more

Jared - Thank you Jared for restoring my ring! I paid $400 when every other jeweler said it would be $700 and it wouldn't look the same. - Jewelry Near Me - Simi Valley, California

Love this place...My Ring is Beautiful and there customer service was amazing. We originally went there for our 15 year anniversary and got a round 1K diamond with a halo setting. 1 year later came back to upgrade my Diamond and Setting. I am so happy with the upgrade and the new setting is amazing. They always make us feel very welcomed and always offer water or coffee. They do a great job cleaning my ring and they have very fast service. I would recommend to anyone looking for quality jewelry and great service!!!!! read more

Jared - I have no words that can describe how much I love this ring...He got it at Jared!!! - Jewelry Near Me - Simi Valley, California

Ask for Stacey Kidoo! She is very knowledgable and has excellent customer service. She knows how to go the extra mile! I met Stacey back in August when I was looking for a setting for my diamond ring. Stacey found the perfect one for me right away. I wasn't ready to purchase that day but I called Stacey last week to see if the ring was still available. My husband and I live in Northern California and were just visiting family for the weekend. Stacey did all that of the research and made it an easy process for us. She was able to get the ring ready and shipped to us within 5 days! Mind you, this was the week of Christmas! The ring looks gorgeous! Thank you Stacey! read more

Go in and ask for Sada aka Prada! Amazing customer service, friendly and fun atmosphere and a relationship that keeps you coming back again and again. I'll never buy from another jeweler again. If and when I do get married, she's one of the first ones on the list!! Thank you Prada and Team for everything!! J and M!!! read more

Long story short, I had an issue with an on-line order. I went into the store to see if they had the same merchandise; they didn't. Sada, the store manager, went out of her way to fix things, and I walked out with an even better piece of jewelry than online offered, and at a terrific price. Thanks, Sada! From now on, I will always come into the store. read more

Best customer service, the staff always greet you with a smile and a welcoming ''Hello". They are patient and help you pick out exactly what you want no matter how long it takes you to decide/choose. read more

Jared - Jewelry Near Me - Simi Valley, California

Go to Stacey Kidoo,she is amazing very personable and excellent customer service. My fiancé and I are extremely happy with the beautiful engagement ring Stacey helped us to pick and she went the extra mile to have it ready for us. Thank You Stacey and Jareds this will be our jewelry store from now on. read more

Twice has this store informed me that my warranted ring was not warranted. I thought after the hiccup in November/December 2021 when I went to get my ring inspected and repaired at the simi valley location would have cleared up the misunderstanding about my ring not being "warranted". Please keep in mind that this ring was not purchased at this Jared location but was purchased at the Jared in Palmdale.  Today I called the Simi Valley location to verify when I needed to take my ring for the next inspection and was told AGAIN that my ring is not warranted. I called the Jared in Palmdale to verify and was informed that my ring was indeed warranted. This location does not appear to keep their internal records up to date. Will not be coming back to this location or calling this location because it did not feel good hearing that my engagement ring's warranty was nullified (when it actually isn't). This is twice a representative has informed me of this. Unacceptable. read more

Perry was amazing!!! He was extremely helpful, professional and went far beyond the normal service we expected from a jeweler. He not only did an amazing job resizing my ring but he happily educated us about how to take care of it. I highly recommend having Perry service your jewelry. read more

Jared - Thank you Perry for resizing my ring. You did an amazing job. - Jewelry Near Me - Simi Valley, California

The Simi Valley location stinks waited over 30 minutes for a sales rep finally got her to figure out what bracelet I wanted mine exchanged for. Now it's been three weeks and they still don't have it and have not called me very unfortunate circumstances I will never shop here again read more

They refunded my husband for the $79.95 charge stating we shouldn't have been charged since we have the watch plan. I have been calling for two days now to get an update on my husband's watch repair and no one has answered the phone. read more

When the band on my ring broke due to wear we thought of Jared first due to previous experiences. I am sorry we made that decision. It took longer than promised (already 10 days they had my ring) and then they significantly changed the design. read more

Rudest people ever and huge ripoff. The nasty asian woman just laughed in my face when I tried to explain upgrading my ring. Never again

Poor customer service. You pay high prices for a setting and once they get your money good luck getting any service. Will not shop here again. read more

We stopped in at Jared's while hunting for an "upgraded" engagement ring. After looking around at some cases, we were approached by an employee (older Asian woman) and told her what we were looking for: a sapphire heart, small diamond accents, white gold band, and some type of braiding or carving. Sounds pretty basic, right? Well, she must have been hard of hearing, because she did not show us what we explained. Despite repeating what we were looking for, each ring she pulled out went up in price and was further from what we had in mind. She eventually said "well maybe you can wear that on your other hand and get one of these for your engagement ring instead." Seriously? I really don't understand how anyone can sell such precious pieces of jewelry to a customer if they don't even listen to what they want. read more

Walked up to the counter and waited. I counted five salespeople and nobody offered to help me. Waited some more ... watched them talk to each other, sign for a delivery ... waited some more ... gave up. Maybe I wasn't dressed right. I was there to buy 1 ct. diamond studs for my wife for our anniversary. All they had to do was take them out of the case and ring them up. I walked and I won't be back. read more

My wife and I had an exceptional experience with Mary Ann. She was fantastic from the moment we walked in until the completion of our transaction. Mary Ann is friendly, personable, has a great energy, and just epitomizes great customer service. Prices are reasonable. The cleanliness and layout of the store are also great. read more

Thank you Jared's for not only getting my wife her in the time that was quoted but finding out the price was cheaper!

I love Jared Jewelers in Simi Valley. The Sales Representative, Francisco was extremely helpful, a big yet gentle mild mannered Man and his Office Manager Sheree was just as helpful in finding me the perfect 20th Anniversary Chocolate Diamond ring within my budget. The ring says it all. It has 10 tiny chocolate Diamonds surrounding both sides on the band representing the first 20 years. There are 6 white Diamonds that reps the 6 years we were together before marriage, 20 small chocolate Diamonds surrounding and preserving the Chocolate Center stone which represents the solidity of our marriage to work toward another 20 years. Thank you, I'm so happy my online transaction failed which forced me to come into the store. It must have been an Omen because this ring was waiting for me to discover it. It has so much significance and it's a very exquisite and petite ring that goes perfect with my tiny hands and dark brown skin tone. Thank you Jared!!! read more

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In a nut shell... an employee told us the wrong information. When we went back in to upgrade which was a very good amount larger than what was originally spent, they would not upgrade it. They let us walk out the door when we came in to buy 3 rings, over $500. I called the corporate office and his words were "We are not willing to do anything, this is a misunderstanding." A misunderstanding does not get us anywhere... but is sure got their sale done. REFUSE TO GO BACK, which is horrible because our insurance for my ring is though them. read more

Went wedding ring shopping here, and the staff member helping us was quite rude. We are fairly young, and he acted like we must not have any money. He kept showing us gold rings and every time I said we wanted platinum he told me that it was above our price range (despite the fact he never once asked what our budget was - and trust me, we could afford what we wanted). When I flat out pointed to a platinum band and asked how much, he explained why platinum is so expensive, and handed me a titanium ring instead. When I said I like the weight of platinum better, he told me I might think that I do, but in the long run I would like the lighter feel of titanium more. Then, in the middle of showing us rings, he told us he was going to go take his break, and if we had any questions we could ask somebody else, and he'd be back in 20 minutes. After he walked away, nobody else asked if they could help us (or even acknowledged us), so we left. Won't be going back. read more

Bought my wife's engagement ring there, and she bought my band there. Good people. Helpful. Not too pushy. Good prices. A lot better than the places in the mall. Felt like I could trust them and they wouldn't give you the run-around. Going this evening to get my wife's ring cleaned. We'll see if they charge or put up a fuss but they said cleaning was free. read more

My fiancé and I stopped by this Jared to get some simple wedding bands. We were greeted warmly by everyone in the store and worked with Neil to choose our rings. Neil was knowledgeable and found exactly what we wanted! They even moved up the ring sizing time to accommodate our schedule. We experienced wonderful customer service and are so happy with everything start to finish read more

Ask for Stacey Kiddoo!!! Stacey is incredible, kind, personal, & goes the extra mile for Jared customers. She knows the true meaning of customer service. I had a unique project & a friend told me to go to Jared. I came in with a bunch of diamonds from different places (my engagement ring which was my husband's family heirloom which had broken about 6 months after our wedding, a ring my step-mom gave me with graduated diamonds, a single diamond pendant that was my late grandmothers that my grandfather had given her, my grandmother's wedding band, & some loose diamonds from my mother). My husband & I wanted to design a spiral ring to replace my broken engagement ring & make use of all these diamonds that were otherwise just in my jewlery box. Stacey went over & beyond!!!! The diamond designer, August, did a phenomenal job. David the manager couldn't have been more kind! They got my ring ready in time for my recital (I am an opera singer). They exceeded my expectations!!! Every time I had a question or concern, Stacey made sure I was happy & satisfied. They treated me so well. It's really surprising to see some bad reviews here because I wasn't treated that way at all. I got 5 star service & the ring of my dreams!!!! read more

Jared - My husbands idea, my diamonds, Jared designed it just as we dreamed with Stacey's spectacular customer service! - Jewelry Near Me - Simi Valley, California

Bought my engagement ring here today and was helped by Julieta. She was awesome and I highly suggest her to help you if you go to Jared's. She was not the typical saleswoman, not pushy at all and she didn't try to get us to spend more than we wanted. Some salespeople just talk too much and she was not this way at all, didn't even bash Robbins Bros when we brought them up. She was very genuine and there to help us find exactly what we wanted. After picking the ring and diamond she went over everything for us, in detail but not so much as to overwhelm us or talk down to us. Because they had the ring (size 6.5) and diamond in stock they just seated it while we were there, it took maybe 45 mins or so. I would definitely go back here to buy my jewelry. Ask for Julieta next time you go! read more

I had a horrible experience with poor customer service. Although I live in Ojai, I drive to a Jared's in Cerritos due to their service. Will never shop at this location read more

Got my wife's ring here with the extended service warranty for their valentines sale. I was able to pick out the stone and band to put a custom ring together. They have a wonderful service, be sure to ask for all the services they offer and always willing to answer more questions. If you don't know what white gold is, make sure to ask! read more

This is the absolute best place to buy to buy jewelry. The staff is wonderful and remember us each time we come in! I would never shop any where else. The new assistant manager goes above and beyond to help and provide wonderful customer service. We are repeat customers that will definitely repeat again. I have been reading some of the other negative reviews and I have to say that the policies are clearly outlined on all paperwork that you are given... we went last year and yes had to buy something double the value when we turned my old wedding set in.... but I got something that was absolutely gorgeous without my husband having to start all over again and buy full price. I like that Jared's does allow you to do an upgraded option. I have actually done business with many Jared's locations as we are military and move often. If we did have a bad experience, which happened once, the staff went above and beyond to fix the problem and I ended up with something much more than I expected for a smaller price than was originally quoted to me! read more

Jared - My new tag Heuer watch thanks to the kind staff at Jared's in Simi Valley - Jewelry Near Me - Simi Valley, California

First of all a huge thank you to the team over here! My fiancé and I had a stressful moment when my engagement ring from Kay in Northridge had split where it had been resized...days before our ENGAGEMENT PARTY!!! We had received such a horrible run around at Kay in Northridge and told it wouldn't be ready for two weeks, etc. they directed us to Jared in Simi and lets just say, we will be driving out to Simi for all our future purchases. They got my ring fixed by the END OF THE DAY.. And we're unbelievably kind about the situation. I literally wanted to cry. Being in the customer service industry I was beyond impressed with the empathy they showed us. My ring looks gorgeous again. Thank you guys so much! Leo was a huge help and so was another gentleman so sorry we didn't catch your name!!!! But you're awesome! read more

this is store is the only one in a 100 miles radius of where I live... well i'm not disappointed! the staff makes you feel that you are a very important client . they remember your name when you come in 6 months later and take care of you. we bought engagement ring, wedding band and wedding gift at this store and will come back for more. always the best service , the best products and the best experience. read more

As of right now I am giving a 2 star rating. I am trying to buy an engagement ring for my girlfriend and her heart is set on one from here so my hands are tied so I put a deposit on it. I was told they price match. I was also told as far as they are concerned they are the industry low on engagement rings and loose diamonds so they are firm on their prices. Both are false. THEY DO NOT PRICE MATCH nor are they the industry low. I found a GIA certified diamond from another retailer that was $2300 less than what I was quoted from Jared. After I called and gave the GIA cert # they called me back 2 days after they said they were going to call me and told me that's a good deal and they can't price match. I was told atleast 20 times that they price match! Say what?!?! Everywhere I have shopped since then has been lower than Jareds so their response is "We have a rewards program that has a fixed date so if you buy now I can save you money." Wait a tick! Is this a pressure sale?! Didn't you say that what you are offering me is an industry low and you can't go any further down on price? I am beyond disappointed with this situation and I have yet to find a solution. I wonder what is going to happen when I ask for a refund on my deposit? To be continued... read more

My fiancé bought me a beautiful sapphire necklace for Valentine's Day. The pendant was gorgeous but the chain seemed weak. I mentioned this to the gentleman helping us. I looked at different chains while I was there but ultimately decided the one it came with was fine due to the extra price and reassurance from gentleman helping us. I wore this for the first time the other day. Wore it once! At some point the chain broke without ever being pulled and the pendant lost. I am very disappointed in the quality of the chains they use. Becareful what you purchase and follow your instinct. The warranty doesn't cover a lost pendant. read more

This is the only jeweler that I would ever go to. I am a regular customer and really enjoy the smiley faces when i visit. #1 stand out is Merriel Broooks what a fantastic soul . I really appreciate all the Knowledge and merriel understanding my Concerns and needs . I've been around a long time and I really appreciate this business and having assets such as her to handle all of my needs . Keep up the great work its always a pleasure. read more