I finally upgraded my IPhone 6 - and had to go to Verizon to activate the business account. There…read morewas another customer and I waited. Brandon G, the sales person acknowledged me, and said it would be about 20 minutes. When he could, he began my activation while the other customer was in download mode. Brandon was calm, polite and very efficient- answering all of our questions (she and I both). Excellent customer service Brandon ! And thank you to the other customer who was kind enough to share his expertise.

Their really an independent contractor. The company stores are better. They are good for quick fix…read moredepending on you get

Great experience at Sprint store in Newbury Park, CA. Mitchell Sortillon and his team provided…read moreexcellent service with upgrading my iPhone to the latest version and finding the perfect case. We also saved on our monthly bill by linking AAA. We were offered and provided information on a great deal for an iPad and Apple Watch but did not need it at this time. No pressure! Highly recommend checking out the Sprint store in Newbury Park.

The worst came in Friday was there for two hours bought a watch for my son they said they could t…read moredo it due to it being a different account. We changed my login called customer service finally got the watch and I confirmed that it was activated once turned on they said yes. Went home doesn't work spent an hour on phone with 611 they could fix it engineer called me needed to be activated on purchase for that line which the store did not do. It worked for a day and now doesn't work again been through a mess. Should have never stopped in here. Staff are nice but I don't think they know what they are doing.

Eric helped me today!! Helped me switch upgrades and was so straightforward with the times…read moreeverything would take and generally is just looking to help you AS MUCH as possible!! Thanks man!

I spoke to Angela at Verizon business. We recently upgraded 2 phones. We were told one was a…read morestraight trade for our old iPhone and we would not be charged additionally. The other iPhone 17 pro we would only be responsible for the tax on the upgraded phone. Come to find out we are being billed for the full retail price of both phones. Angela had us on the line for an hour before telling us a manager will be calling us shortly. We are still waiting for that phone call. Verizon is not what it used to be. It is an absolute shame what this company has become, and we will be filing a complaint with the Better Business Bureau.

The best cell phone experience I have had in the last 10 years. I was dreading going in to a cell…read morephone store because Verizon stores always make me feel like they are selling me a used car. This was an eye opening experience. Erika was the most professional and respectful person I have dealt with in a long time. So glad we switched over... Thanks Erika for the the easy transition.

Best Customer service I've ever had! David G. went above and beyond to help me set up my new phone…read morecoming from Verizon and made sure all of my promotions were honored on my new bill. I really appreciated his patience by answering all of my questions, as you can imagine changing providers can be very overwhelming. I highly recommend coming to this store and asking for David.

Great customer service, fixed my phone in under promised time. Comfortable office to wait in. Very…read moreknowledgeable about the technology and devices.

I have had several problems with my iPhones over the years and Alex has solved each one quickly for…read morea very reasonable price.

I just needed to get sand out of my charging port and he did the service free of charge for me! I…read morelove this business and will come back for any future needs

Walked in today asked how much it would cost to replace screen on 17 pro he goes to computer…read morewithout answer I'm like are you going to answer? He goes I'm looking depending on the screen. I'm leaving out of the country have insurance with Verizon just wanted it done today before I leave, he snaps after I inquire and says $449. I'm like 4 dollars? Lol Super overpriced homies straight up tripppppin . Apple charges less for same day service. What a joke this place is. Ended up getting it replaced for 200 bucks at a different spot. What a money grab. Who goes here?

Horrible customer service it's been 2 days and no help with activation and customer service number…read moreprovided here is not their number

I rarely do Yelp reviews unless an experience is over-the-top great! After several visits to this…read morelocation to look at new phones for my mom, we ordered one at this location and brought it in today to have it set up. The minute we entered the store, Steph cheerfully greeted us, sat my mom and I down and within minutes had my mom's new phone ready to be set up. Steph patiently walked my mom through every step, explaining everything that she was doing, and made sure to check on us while the data was transferring to the new phone. Steph was so patient, friendly, and incredibly knowledgeable. We returned shortly after to purchase a phone case. Steph saw me entering and immediately made her way over to me to make sure everything was ok and then went the extra mile to search their entire inventory for a case. It's RARE to find exceptional customer service like Steph provided us!

I don't recommend using AT&T. I've been a customer with them for over 25 years. I was happy with…read morethem and their service until they kept putting add-ons onto my bill without letting me know about the extra charges. I was just suggest going with a different company one that does business correctly without sneaky add-ons. They'll charge your account with extra charge charges and won't let you know about them