Service was excellent Joey explained benefits, deals and prices earlier in the week. Today he worked on our new phone, transferring my old phone and transferring my husband's phone to the old phone. His customer service skills are excellent and he's extremely patient explaining so we understand, he's knowledgeable and made himself available even closing eight minutes past closing time. Yes it's not a Verizon store but Victra is the new exclusive authorized dealer for Verizon. My husband and I had a great experience. read more

I spoke to Angela at Verizon business. We recently upgraded 2 phones. We were told one was a straight trade for our old iPhone and we would not be charged additionally. The other iPhone 17 pro we would only be responsible for the tax on the upgraded phone. Come to find out we are being billed for the full retail price of both phones. Angela had us on the line for an hour before telling us a manager will be calling us shortly. We are still waiting for that phone call. Verizon is not what it used to be. It is an absolute shame what this company has become, and we will be filing a complaint with the Better Business Bureau. read more

I had an extremely frustrating and disappointing experience with Victra Verizon. From the beginning, I was repeatedly given inaccurate and misleading information about pricing and billing. Despite clear verbal assurances, my bills were consistently higher than what I was quoted and agreed to. These conversations were documented in writing and through recorded calls, yet the issue was never properly addressed. The store manager, Sergio, was involved throughout this process and was fully aware of the situation. Unfortunately, there was a continued lack of follow up, accountability, and resolution. After multiple attempts to resolve the issue, I transferred all of my accounts to T Mobile, who covered the payoff as part of the switch. I am now preparing a small claims case against Victra and escalating the matter to Verizon corporate due to what I believe are deceptive business practices. Based on my experience, I cannot recommend this location to anyone looking for transparency or honest billing. read more

Had someone steal my information and then go into this store to buy a phone. Never been here myself, so I assume its one of those shops that don't check information. Con men and women: welcomed with open arms. Bring in your stolen information and money from old senile people and have a ball. read more

As others have said, this store is full of sleazy salesmen, do not believe a word they say and get documentation, shame on me for not doing that last part. As an almost 20 year customer of Verizon, I knew this was not a corporate store when I went in with my daughter, but I decided to give it a chance. BTW, they said bad things about the corporate store in Westlake Village, unsure if this was the truth or more misleading by this crooked team. My daughter needed an upgrade as well as I. I was insistent that I wanted to keep my monthly bill very close to what it was ($115). Long story short, we got a couple of new phones and they insisted my bill would be within $2-$3 of the current billing, "but we can't get you confirmation of that until this all goes through after you next billing..." Well, of course. that was a lie. Next bill it was $139.99, not even close to what they said it would be. I called Verizon and they worked with me to get it down closer to what it was, but that's not the point, the point is DON'T LISTEN to a word these sleazy salespeople say, they are LIARS. Next time I'm in the area I will go in and give them a piece of my mind...I hope there are other unsuspecting customers in the store so they can get a good sense of what they are dealing with...this store gives used car salesmen a bad name, avoid at all costs! read more

I went in the other day for Christmas shopping and I don't remember his name but the guy with the beard and tattoos was amazing!! Really recommend working with him, the only thing this store needs work on is the other lady's professionalism. She was eating Twinkie's in the corner and afterwards went to the bathroom and just started blowing that thing up. And the other tall handsome guy was also very kind just he started doing a weird movement after they rung me out. The gesture was him squatting and saying "Thank you, thank you, thank, thank, thank you, thank you". And there was more..., other than that love the service, just watch out in the parking lot. A girl in a blue Nissan suv almost ran me over and hit the curb playing bad bunny on full volume. LOVE MY FREE IPAD THOUGH!!! read more

I recently purchased a new phone for myself and my Mother who was extremely skeptical of getting a new phone given she is not super tech savy, decided to give our local verizon store a try! we were instantly greeted by 2 friendly gentleman behind the counter who listened to all our questions and addressed all of our concerns about pricing, phone models ect. We ended up getting both our phones at almost no cost monthly AND they noticed we qualified for cheaper and faster internet speeds with frontier! Joey was the main representative helping us and his manager Lee was there helping with our data transfer and also helped explain our current enrollment in phone insurance. My mother and I both love our new Iphone 17's and recommend Joey and Lee to anyone looking to shop here for new devices or phone plans! read more

My fiancée and I just left after getting her the newest phone, the two people who helped us: Lee & Joey were AMAZING. We will definitely be going back there when we need a new phone! Thank you again! read more

I've been in 2x in the last 5 days. They were so helpful and kind. Even when we were a bit frustrated, the service crew were very helpful.

I needed to upgrade my phone and the only Verizon location with the phone I wanted to upgrade to was this one. Turns out, this is an "authorized dealer" and not an actual Verizon store. I ordered my phone for online pickup at 4pm on a Thursday. At 10:30am Friday morning I hadn't heard if my phone was ready for pickup. I called and was told it was, but never got an email or text confirming this. I went to the store, only to be told by Camren that their system was down, so they couldn't charge me for the tax on the phone and release it to me. His workaround was to have me cancel my transaction and then we'd do the sale in-store as "an in-stock purchase". Fine - that makes no difference to me. I cancelled my order, and he started the new transaction. At this point, I've been in the store close to 40 minutes. Camren informs me that it's going now going to take well over an hour more and asked if I wanted to come back for my phone. I asked why and he said he had to transfer my old phone to my new one in order to charge me the tax and release the new phone. At this point I told him I didn't have two hours to spend in the store. I use my phone in the course of business and also can't afford to be down for that long. Camren then copped an attitude and told me I could make calls from my Apple Watch. I wasn't amused. While I was waiting. an elderly man walked into the store. He overheard me saying that I needed my phone for work. He asked me what I did for a living. I said, "Investor Relations". He says, "oh, so you have relations with investors?" Then asked me, "do you want to have relations with me?!"...to which Camren laughed. Real nice - don't stick up for women when they are being harassed, just laugh! I wait for my phone to transfer since I didn't have much of a choice after he started the process. Once he was able to charge me, he gave me the total, $127 and change and said, "that's just the tax." I stopped for a second because I knew what the tax was going to be since I ordered this online the day before. The tax should be been right around $100. I asked him if that included the activation fee or something, and he said, "oh, there's a $25 in-store setup fee." At this point I was angry. I ordered in-store pickup, their systems are down, THEIR workaround is to setup my new phone (which I NEVER wanted them to do, nor did I ever ask them to do!), and now I'm getting penalized for their systems being down?? Camren told me he couldn't waive the fee. He called his manager and said, "yeah, you have to pay it." I told him to cancel the transaction and give my phone back. I went home and called Verizon. Since this store was the only one with my phone in stock, I had no choice but to buy it through them. Verizon assured me that paying for everything on the phone would make the pickup a hassle-free experience, since there's nothing for the store to do but release the phone. I said okay and paid. The next afternoon, I go to the store to pickup my phone. The same two gentlemen are there. They again tell me the system is down, and this time, even though my phone is fully paid for, they tell me they still cannot release it to me. They had me cancel the transaction and do the sale again. I told them I didn't not want my phone setup in store, and they said okay - but I'd still have to pay their setup fee. SERIOUSLY???? They called the manager, Jeremy, who wasn't on site. He was EXTREMELY rude towards me. He told me, and I quote, "you didn't want to wait for your phone yesterday". I told him, "it's not that I didn't want to, I DID NOT have time to! I have a job and this was supposed to be a 10 minute pickup that went on for over two hours!" Then he sarcastically said, "well, you didn't want to pay the setup fee and I can't waive that. You have to pay it." I told him, "why on earth would I ever pay a setup fee solely because your system for pick-ups was down?? That's not the customers fault, that's the business' issue and they need to absorb that cost, not the consumer." He got angry and told me I wasn't listening to him. Then he said it was his fault either, and therefore I had to pay the fee. WOW. I went outside and called Verizon and they were so courteous and in as much disbelief as I was. The rep I spoke to said that practices like these are just taking advantage of their customers. He applied a credit to my account for the the setup fee so that I could get my phone and finally be on my way. I requested this to be escalated so that others that aren't as keen or willing to fight for what's right don't get taken advantage of as well. He said he would definitely take it to his superiors. Lesson learned: AVOID THIS STORE AT ALL COSTS!!! Especially if you are female, because they will treat you like you are an idiot and try to take advantage! read more

The worst Verizon store I've ever been in. Came in for help with my iPhone and they tried to tell me there was no issue. Instead, they tried to sell me their wifi service. I went to the closest Apple Store and they found and fixed the issue with my phone. Yes there was an issue guys at Verizon. Do better. read more

We had a great experience working with Eric. Eric provided exceptional service by demonstrating patience, humor, and overall great communication while handling our requests. We needed to add new lines and seek possible trade ins of old phones and Eric was proactive in meeting our needs and exceeding them by pointing out ways we could save or get a better phone or deal. Eric made the process smooth and enjoyable when we were worried about it beforehand. I highly recommend their team for anything phone related! read more

Upon arrival at the store, Eric and coworker were very friendly. My girlfriend and i had let them know we wanted to add a phone line as well as upgrade my current phone. Now, understand that my girlfriend and i are servers, so we take customer service very seriously. At first i was relaxed that Eric was so nice and made me feel comfortable by explaining he would do it no problem and with ease. Well, shorty after that, things started to go down hill VERY quickly. We had walked in about 6/6:15, Eric informed me that since they close at 7pm (on a Sunday) they would need to somewhat rush the process in order to make the transaction complete or else the computers automatically would shut down and we would need to come in again and restart the process. We are from Ventura and the store is in newbury park so we didn't want to come back again the next day. Although that was a red flag in my head, we continued the process. As we were being rushed with questions, they had also informed us that the phone we wanted wasn't in and that we would have to wait. However, they gave us a different phone and told us we could use it and that they would place an order for the phone we did want. We would just swap it out once the new one had came in that we wanted. So that was very nice of them. While going through the process Eric seemed a bit confused with answers and my heart started to beat a bit as i was nervous he wasn't very knowledgeable. When you go to a Verizon or any other retail store, they ALWAYS walk you through each step and let you know how the next bill will turn out and other important information. Well while he was putting in information, a phone distributor walked in to show them new google phones to which Eric stopped what he was doing to find out more about those phones. Mind you he already told us we had to be rushed cause of the computers shutting down. This urked me because i was leaving on a trip the next day and i really wanted our phones for the trip. After the shady process had gone through, i got a bill the next evening showing me everything Eric DID NOT TELL ME ABOUT. I realize adding lines and upgrading comes with small random fees, but PLEASE inform me what those are so i don't feel like i was fooled and not cared about. The wireless team had told me the phone we had ordered would be in within a few days. So we waited a week to call and check if it was there. It wasnt. We called again a few days later and the woman who answered told us that the order for the phone was never placed but that she can easily order us a new one. Awesome, so we went through the process again. Well the photo below shows that nobody had ever order anything 2 times now. At this time it's been about 4 weeks since we ordered the phone and we had got a random text from the retail store asking us how everything went and if we needed any further help.... lol, ya, I'm still waiting for the phone that neither of you put in the system. While texting Eric, he noticed i was upset and slowly stopped responding to me. As i realized he truly doesn't care about customer service, nor the other woman, i asked to speak with a manager to which he gladly gave me the times they were in. This store can absolutely do the basics if that's what your looking for. But if you are new to a phone and plan, this place is a MUST PASS UP. DO NOT go here if you want details or to feel comfortable. I would recommend only going here if you KNOW the phone you want is in or if you only need to buy an accessory (which they don't have much of). Bottom line, they have great potential to be a decent store, yet their employees truly just don't seem to care about you as you can tell they just there for their check. Ps. I went to a Verizon authorized detailed after and the phone had arrived in 2 days. This goes to show you that the Go-wireless family truly doesn't care about you. read more

Please check you itemized receipt if you purchase a phone from this retailer. I purchased a phone here yesterday from Camren and naively did not look at my bill before leaving the store. He had added a $39.99 charge for smartphone set up that he did not mention (and he didn't even set it up because it was a gift and it couldn't be set up yet), a monthly charge for Mobile Protection service for the phone (I had not asked for this and he did not mention it), suggested a bundle of accessories that would cost an additional $150 but it was actually $170, and never mentioned Verizon was going to charge me a $35.00 upgrade fee for just buying a new phone for an existing line. Very irritating experience with a bunch of "gotchas". Not sure if a Verizon company store would be better but I'd steer clear of these Victra stores. read more

The guys that work here are the coolest. I have had to go in there a few times do to Verizon's lack of security in my account and their inability to recognize when I turned in my old phone and but they were charging me for it. Brandon got on the phone and fixed the problem! I even bought my new iPhone13 pro max there. I really hope that the owners appreciate their staff there. While in the store I watched how when each customer walked in they were greeted acknowledged and listened to. I've been to other Verizon stores actually the main one off Westlake Boulevard where they barely even notice when you walk in the door. So this is why I give it five stars because of the staff there they make it a great experience! read more

Brandon was amazing, professional, and experienced. After spending a frustrating 90 minutes with a Verizon online support representative, I gave up setting up my new Galaxy S22 and made an appointment at Victra. Brandon met with me, transferred data, and answered questions all with a smile. He was so knowledgeable. I walked away happy and with a restored image of Verizon. Thank you Brandon (and Victra). read more

My first time using this Verizon location ever. I submitted an online order for a new phone through Verizon online to pickup at here. The order processed at 3pm so I called at 4:45pm to confirm my order was received and processing. I spoke with Eric. He stated he sees the order but it's pending release. I inquired what's the hold up and he said he didn't know. Odd response back, but okay. I asked should I call Verizon to find out and he said they wouldn't be able to help - it's just the process. Once they release they can process. Ok, fine. Called Verizon, representative said sorry the order will be ready for pickup at 6:20pm. Arrive at the location, Eric and Natalie do not have the phone as it "might have been sold." After researching, they didn't process the order (despite my confirmation number and the store info on it) because they said they don't have it available. I inquired what's the solution here. They called other stores to try to obtain the phone and were unsuccessful. The resolution at first was that's all we can do. After I said that solutions unacceptable & what is going to be done, the district manager was phoned. Next solution, provide me with a loaner phone until my phone is available or they could cancel my order. I declined the loaner phone and accepted to cancel my order. She then tells me it's better if I go online and cancel my order because it can take up to 45 mins for her to do it waiting on hold with Verizon. Or if I don't pickup the phone it will automatically cancel. At this point, I reiterated the chain of events with the employees, and asked do you see the poor customer service at all levels here, which they agreed and she said "I'd be upset if it was me." I told her I'll cancel the order. I understand mistakes happens. However, the start to finish of this customer service was a fail. I hope the store manager and district manager (Steve) review this post and use it as an opportunity to do better. Feel free to contact me. read more

DO NOT GO HERE!!!!!!!!!!!!!!!! It is not even a Verizon store! This place sold me a.phone and told me my phone payment and coverage would be the same. They also told me I had insurance on my phone. My phone bill is now $150/month instead of 60/month. The man that sold me the phone straight up lied to me. And he told me I would have insurance on the phone which I later discovered was untrue. My phone broke a month after I bought it. When I took it into the store they told me I have no insurance and there is nothing they can do to help me. I have to wait 2 years till my next upgrade to get a new phone or could pay $600 for one which is absolutely absurd! I was so upset I was in tears. They had no remorse and told me to leave the store. I called Verizon to complain they explained that GoWireless is not in anyway affiliated with Verizon Wireless. This place is a TOTAL SCAM!!!! They advertise they are Verizon to mislead people to come into the store and then they sell defective phones to customers. These people are the most sadistically evil people I have ever come across well aside from my ex boyfriend he was pretty evil but anyway there is a lot of corrupt behavior going on in there and i have a sneaky suspicion some of it is illegal. Gowireless is unethical and immoral I don't know how they are in business it makes me sick. This store is a huge RIP-OFF! I have sent a letter to the Better Business Bureau asking to shut this store down before someone else gets scammed. Someone has to protect our community from these frauds. read more

Verizon - Mobile Phones Near Me - Thousand Oaks, California

We went into Verizon for an upgrade on a new iPhone. Jason helped us and he couldn't have been nicer spent a lot of time explaining options and set everything up. We were 100 percent satisfied and he was awesome. read more

Came here on Sunday6/5 to get a new phone case and screen protector I showed up at 3:30pm. All the lights were on in the store and the hours shown on the door said 10am-6pm. The door was lock no one was in there kinda fucked up so I decided to wait and see how long until someone came back into the store I'm still sitting here it is 4:23pm. Honestly I hope they are closed for good. read more

Very nice guys that were knowledgeable about the product and offer the same services as the corporate stores without the wait. These guys setup my new phone and have me up and running seamlessly. read more

They were more interested in watching football than helping me. They certainly don't represent Verizon very well. I should've walked out, but I needed a new case. Last visit here. The best thing about this store is that they are next to Jamba Juice. read more

Eric helped me today!! Helped me switch upgrades and was so straightforward with the times everything would take and generally is just looking to help you AS MUCH as possible!! Thanks man! read more

Previously purchased my phones through the Costco cell kiosk. Randomly walked in to this Verizon store just to compare the deal, was helped by Billy. was given superior customer service and, information his knowledge allowed me to upgrade my phone and plan as he navigated all of the options with the 3 phones we currently used. Additionally I chose to purchase the lifetime protective glass due to Billys' no pressure but informative suggestion, after he described the overall value vs the cost. Fortunately that choice has paid off 2 times this past year. Ive been helped by the another employee once and Billy again this last repair. Both were quick, friendly and my family will continue giving this store my business. read more

Can in to this store today because we started at the store @ "the Oaks" and receive horrible service, plus the phone wasn't in stock. Coming to this store we were welcomed by Andre, followed him politely switching us over to Brandon G. Who took amazing care of us! Thanks guys will be back!!! read more

Verizon - Mobile Phones Near Me - Thousand Oaks, California

Bought a charger from them because they sold me on the warranty of the charger " if anything breaks bring it, back covered for life" Well... brought it back and they said because they don't carry that charger anymore they can't honor the warranty .. Well how about replacing it with a like item?? Well won't be shopping there anymore! read more

Went in to get some help with a phone. Compared to other Verizon stores I have gone to, I was surprised that there was no line and I was able to get help with my phone immediately. I worked with Jake, who was super helpful. read more

Thanks Michael! You've been great! My daughters phone had been searching for three days. But unfortunately we had to call corporate to get authorization. They suggested we drive to Westlake to the corporate store. But Michael saved the day. read more

Verizon - Michael has saved the day - Mobile Phones Near Me - Thousand Oaks, California

They were very helpful. Ported my phone from Verizon to Verizon Prepaid after the Verizon Wireless Store refused to help me and basically accused me of fraud. read more

I'm torn about giving this review. First, I showed up at 4:30pm and the doors to the business were locked and the guy behind the counter comes up and opens the door. I asked "Are you eating lunch?" and he responded, "Uhh, yeah...". So I said I'd come back later. Well, I ran my other errands and came back at 7:30pm (30 minutes before close). The doors were unlocked this time. Told the guy I wanted to upgrade my phone to the iPhone X, he asked what color and I responded. That was the last thing he said to me until several minutes later when he asked me to pay the taxes on the phone. Then while setting up the phone he walked over and relocked the doors despite the sign over the door saying "These Doors Are To Remain Unlocked When Building is Occupied"... like um? My boyfriend needed to use the restroom and couldn't leave bc the doors were locked. This guy, Austin C, proceeded to open the cash door and count it in front of us and do paper work while we waited for the phone to upload. Didn't offer to teach me to use it and eagerly awaited us to leave. Now I get wanting to go home and having a customer come in late in the shift, but if he'd interrupted his lunch to take care of it he could've eaten and closed in peace. Also, I was shocked they'd only have one employee on site... I've never had a good experience with Go Wireless so I'm not surprised... but these are just operations issues! read more

Billy was awesome . He went over the top to make me a happy client. Was not pushy and had all his right info Made the sale smooth and didn't make me second guess myself in doing it Is there a 10 stars??? read more

After a week of going back & forth at various cell phone Stores we finally ended up at our local Verizon Store in Newbury Park. Being Seniors it was a bit confusing so we went back a few times ... WE felt the clerks there were very patient & courteous with us and took the time to explain everything to us. read more

Lots of empty promises and several unexpected charges on our bill. We were told upon purchase that because we were long term Verizon customers all we had to do is call Verizon and the initiation fees would be waved/reversed. Verizon said those fees are never waved and we were Mis-informed. In addition...when we were paying at the store...an extra $100 for special accessories was being charged as "part of the package" we didn't even want to purchase accessories from the store. I will never negotiate with a retailer store like this again. If you want to avoid several hours of headaches straightening out your promised bill...go directly to Apple or Verizon. Not worth the hassle without these hockey deals. read more

This store makes everything so easy and fast. Have ZERO reason to go to a Verizon retail store ever again. Thank you Alyssa for being so amazing and taking the time to teach us how to use our new phone. Highly recommend! read more

I have frequently visited this Verizon location with my son, who has autism and Selena and Austin provided us with exceptional customer service. They were knowledgeable, professional, kind, and patient. The service we received today and visits prior have always been exceptional. I highly recommend this Verizon location. read more

Alyssa was very helpful with getting my new phone set up. my phone was having trouble getting set up but she did everything she could to get it to work. Thanks for your help Alyssa! read more

Nick Hargrove was extremely helpful and easy to work with. He answered all of my questions and helped me learn my new phone. Thank you so much for a great experience Nick! I would happily recommend all of my friends and family to work with you! read more

By far the best experience ever. Eric was informative, accommodating and efficient. It made my purchase trouble-free because of his knowledge and attention to detail. I highly recommend this location. read more

Richard provided excellent service! He answered my questions, offered suggestions, guided me with relevant product information and even helped me choose the best phone case!!! Thank you! read more

Great location! Andre was amazing!! Super helpful and great at multi-tasking. We needed two phones updated and he hooked them both up at the same time while updating our iCloud storage! This will be our go to Verizon location from now on! read more