I had such a great experience at T-Mobile thanks to the manager, Cari . She went above and beyond to help me get my new iPhone 17 Pro Max and made everything so smooth from start to finish. She explained all my options clearly, answered every question, and made sure I got the best deal possible. You can tell she genuinely cares about her customers. I left completely satisfied and confident with my new phone. Thank you, Carry -- you truly made my day! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Thousand Oaks, California

Best T-Mobile on the planet. The staff is friendly and professional. I switched my service from ATT and got a free iPhone. The service is better and it's less expensive than what I was paying also. Highly recommended read more

Seth at T Mobile is an outstanding guy. Had the best experience with him helping me with multiple lines and WiFi to get a great deal. He is passionate about helping his customers any way he can. thank you Seth! read more

The worst employees they hire atThousand Oaks store! They only care to get rid of their customers fast so they can hang out. Terrible service! Go to another T-Mobile store or change carriers! read more

Only one person helping people out. And lots of people to help. Would be ideal if they stopped being stingy and hired someone else to help

Khlarissa was AMAZING. She had a warm comforting presence and was very clear about every step. She was very thorough and we had a lot of great conversation during the process. Definitely made me feel good about switching to T-Mobile, and specifically going to this store as well!! 10/10 love her. Hansel was also one who helped me when I initially visited the store, he was very kind and helpful. Tried to get everything done in a timely matter for me being it was kind of late when I arrived. He helped explain the process of switching carriers and what would improve once I switched. I genuinely appreciate the help and support I received here, the rest of the team was super sweet and they all had amazing vibes :) read more

Went over with all the paperwork to change over my number along with 2 other family members because we were told we can do a store activation. Rep told us our sims were already active and we just 'needed to call customer care' to change over the numbers. Did not answer question about physical versus esim transfer procedure, was told 'customer care can do that'. Asked if we can please do this in store so we can guarantee working phones needed for work, some were are officially here and need this and it's time sensitive. Was told 'I'd be calling the customer care line anyway.' Currently typing this on my untransferred number while waiting for 30+ minutes on customer care line queue, meanwhile I just drive out 45 minutes do to this with the rest of my family simultaneously, instead back home and fingers crossed after more wait and being led through remote via customer care line it'll work! read more

Karen was awesome!! Came here literally 2 mins before they closed (am I the a**#ole?) :D In a total panic bc my phone had the screen of death and wouldn't open. I had so much red tape to do that night and could only use my phone to do each task. So I was seriously desperate to at least connect my old phones with a new SIM card. I was expecting a look of loathing when I walked into the front door but surprisingly I got a warm smile and a "hi there, how can I help you?" From an associate named Karen. I profusely apologized and explained my situation. Everybody was closing down and taking out the trash. She said, "not a problem at all. Let me see the phone you want to activate and we'll get you up and running. Not a problem at all.." I was beside myself. I couldn't believe she wasn't super annoyed as I or most people most likely would have been. While she was keying in all the data she took the time to explain to me that I may want to upgrade to the 16 when I come back and the promotion. Knowing she probably wouldn't get the credit for it, she still provided me with options and her opinion which was really nice and refreshing to experience. I took her card and told her I'd be back and asked her schedule. I'll probably go back to upgrade next week when I have some more time. The takeaway here is that customer service is not dead and there are amazing ones still around. I love T-Mobile in general after they came out to point dume and handed out free burner phone and battery packs to all of the fire victims after 2018's Woolsey fires ravished Malibu. I vowed to always use them for cellular service after that amazingly helpful gesture. Last night reminded me why I stay with these guys. Granted their towers aren't the strongest. I'll take T-Mobile over att or Verizon anyway due to their customer service alone. They are consistently friendly over the phone as well. It's kind of eerie. Kkkda like how all the associates at chick fillet amd in & out are... it's like they all got possessed with the happy bug. Moral of the story is that T-Mobile is a class act! Thanks guys!! **And shout out to my girl Karen!! You deserve a raise read more

We had an absolutely amazing experience at the store with Arien. We came to switch over from AT&T with 5 phones and all kinds of special requests. His customer service, attitude, knowledge and skillset were all outstanding and we left the store with 5 perfectly working devices and a monthly payment that was way less than our AT&T yet much better coverage. The store manager Angele was a fantastic help and support as well. It was such a pleasure to bring our business to a store where clearly the customer experience is the top priority. The store is so well managed by Angele and atleast to an outsider seems like a wonderful place to work at and where all team members are valued and respected. A+ to everyone!!!! I will with great confidence recommend this particular branch to anyone with any type of mobile or cellular needs. Thank you again Arien and Angele! read more

The first time I went into the store, I wanted to enquire about a discount on my bill. I was hesitant in doing so as usually when one goes to most T mobil stores,no one really cares to help you unless they know for certainty that you are going to buy something. And if they do...they are plain rude !Well...NOT HERE. I immediately met Christian, big personality with a big heart to match, and lots of knowledge of different discount options which we decided to choose from when I come in , in a couple of weeks I dealt with Christian twice more in the next month or so.. Always respectful, resourceful and plain nice. Joining him, his colleague, by the way, Kevin is just as bright , resoursful and nice. DO NOT GO ANYWHERE ELSE !!! Great customer service. ABOVE AND BEYOND !!! read more

Friendly and upbeat staff, really take the time to explain all my options and alternatives so I felt confident in my decision at the end. Bryon Keister in particular went above and beyond in helping me get all my passwords squared away, then took additional time the next day to smooth any remaining rough edges, so by the time I left, everything on my device was just the way I wanted it. Such a nice change from what I'm used to, and def worth the drive out of the LA area - where I guess they all expect you to fend for yourself - uh, no thanks! read more

These people are not helpful and don't know what they're doing. I would avoid this store. I was told to go into the store for help by tech support. The store Speedo. acted like they didn't even want to try. Waste of time and bad management read more

Excellent service! Arein was very polite, professional and knowledgeable ! A real employee keeper!

Switched from Verizon because of dropped calls and bad reception. T-Mobil service has always been excellent from the beginning. Any time I have no idea what I am doing I have gone into the store on T O and they show me how to do it. Recommend read more

Very professional and fixed my broken speaker on my phone! Definitely recommend this place!!

I went to this store to switch from Verizon to T-Mobile. One of the managers, I'm pretty sure his name was Kevin, was so nice, helpful, and knowledgable. He compelled me to write a great review. read more

Agree with the other one-star reviews about terrible customer service. I had a warranty replacement that was accidentally sent to this store instead of the one I originally went to. However, this store wouldn't complete the process and refused to give me my new phone. They couldn't "validate" my old phone and implied I could be scamming them...it's a Pixel that's 4 models old! The original store indicated they could bypass the need for validation but this manager refused. They didn't offer to call the original store for any help and offered no solutions or empathy. Very terse and, frankly, mean. I didn't make the mistake...I'm the customer but they made me feel like I'd done something wrong. Left, angry obviously, and went to the original store. They were so nice and helpful! They called this store to help but still the manager refused. Then the REGIONAL MANAGER called her and she still wouldn't do it. The original store made it right eventually and I will go to them exclusively in the future. This location should be shut down. read more

Mari and Berdia were amazing. I left At&t. They really went the extra mile for us. It took At&T 5 days to 'unlock' our phones. Mari and Berdia thank you. There was no wait when we arrived. Overall great service and good prices. I was a long time At&T customer. I became unhappy with At&t. I have a 4 phone. We had billing questions so we went to the at&t. Store where I had to wait 45 minutes for assistance. Several men went to the back room after assisting a customer 1/2 hour before closing. It was obvious to me those employees didn't want to deal with a billing question and hid in the back. Turned out we were being charged for over a year for a phone line that didn't exist on our plan. At&t would not reimburse me for their error. When we left At&T read more

We purchased an Apple watch and my first monthly bill for our phones and new watch was $40 higher than it should have been. I called T-Mobile and the T-Mobile agent told me a protection plan was added by the rep at the Thousand Oaks store. If I hadn't caught it, I'd be paying an additional $192 more annually than I agreed-to. They "graciously" reversed the charges. *****TOTAL RIP OFF**** read more

The absolute worst! They have one very rude person working on a busy weekend. Waited 45 minutes before I left. Totally unacceptable. This always happens there and I'm over it. read more

Worst customer service by Erika. Not helpful. Not friendly and needs training on programs and custimer service. Very rude. Making me re think my provider choice. read more

Angele was amazing at helping me get signed up. With 3 phones to transfer it could have been a horrible experience. She was patient, easy to work with and made the process a breeze. read more

I was charged $500 for 2 Airpods that I did not order. Somebody got into my account. Tmobile insist that I have to pay for it.

Noah was able to solve an issue I had been having for weeks in a matter of moments! Super knowledgeable, friendly, and helpful! Thank you Noah!! read more

T-Mobile blows all the other carriers away when it comes to customer service and that was no different at this location. Bardia was personable and awesome in helping me set up a new line on my account and even told me about a promotional offer to save me some money. This man deserves a raise! read more

I was told that my trade in XR phone was worth $400 but after I found out a week later that the T-Mobile rep. (Arien) lied to me. He only put $300 in the system. I called the store a couple times and was told that the Assistant Manager (Kevin) was busy meeting with the Director so he will call me back. 2 days had passed and nobody called me back to resolve this problem. I will have to call their HQ next week to complain about this problem. This store is located in Thousand Oaks near all the car dealerships. read more

I have been a sprint customer for 4 years and now that t-mobile has merged with sprint it was time to switch over completely! Sprint has always been a pain for me their customer service isn't the best and their format with transferring everything to my t-mobile was a pain! Luckily when I arrived at this location Mari Vaca was very polite and helpful not only did she help me switch over painlessly but she also helped me open up another 2 lines and even helped me transfer my old at&t number to t-mobile! The longest process for us was that sprint sucks lol and to pay my final bill took forever but that's because sprint is awful, in general, The transferring of lines and adding another 2 was the easiest and she did everything so well. Overall happy with her help! She was polite, fast and very friendly! I'm gonna come to this location from now on and will recommend people to come here! Thank you very much for your help. Also, she helped me get a new iPhone and I got a good deal with my old iPhone x trade-in! Thank you once again Mari. read more

This t-mobile store provided everything that a customer could want- knowledgeable/intelligent staff, listening to our concerns, helped back up phones, patiently walked us through an difficult time with At&t. Top it off with a cheery store and easy parking! The best phone experience ever! In a covid world this experience made for a lovely afternoon! read more

It's sad that the level of competence and the ability to think outside the box in order to assist clients is so low. Five employees including the manager and all are just useless. None is able to help and doesn't posses an adequate knowledge of any sort. They'll just keep referring you to the 611 customer service so you might as well save the time and skip the trip to this store. *T-mobile, you should really invest in training your employees. read more

Unclear communication regarding phone upgrade requirements. Disappointed that I wasted time.

Horrible service at this store. The two ladies that work there are rude and disrespectful and make me want to leave tmobile. I recommend the store on Moorpark instead because they were able to help me without rolling their eyes and giving attitude. HORRIBLE LOCATION!!!!! read more

I was adding 1 lane to family plan and it's took almost one hour....employee is nice but why this process taking so much time ??

Very sweet staff - helpful, funny, and very loyal to T-Mobile - as they should be. This is a smaller store, but conveniently located next to the Auto Mall. Changing phones nowadays doesn't require rocket science, so we never truly "tested" them on their knowledge, but yes - we'd go back any day. Recommended! read more

I went to this T-Mobile store with a few questions about the new iPhone 8 Plus. Juan answered all my questions and I decided to buy it! Juan helped me with the whole process and even was super patient when I had to backup everything to the cloud. He was professional, very nice and just wonderful! I highly recommend this location and Juan as well for all T-Mobile needs! read more

This T-Mobile closes their business before the hour displayed on goggle maps. Make sure to call to ensure they are open because I've gone twice now and the employees leave at 7pm. They need to update their Maps hours. read more

I recently purchased a IPhone 8 with the help of Juan and Tatiana. They were so helpful, answered all my questions and both are very welcoming people, they made sure I left the t-mobile store as a happy customer with my new phone! They treat all their customers this way, by far my favorite t-mobile thanks to these two! And I love my new phone!!! read more

Okay so first of all, I have added maybe a handful of reviews over the years of being a member of the Yelp community but I have to say that when customer service is done right, it deserves a good compliment. I just wanted to say Thank you to Mildred today who answered all my questions in such short amount of time, she processed the purchase of the Apple Xplus Max and did everything smoothly while still being courteous to the other gentleman who needed help( yes, she was by herself as her colleague was out on lunch). No joke, I had gone to the T-mobile store in Agoura Hills and that right there was a joke they apparently didn't want to make any sales today because the guy there just asked 'can I help you?' Nothing courteous no extra 'umph' nothing the other sales person was on her phone ( seemed somewhat serious, not really). So I quickly said thank you and walked away. I work in customer service and I know how difficult it can be but I know how important it is to provide service especially if your a representation of a company. Either way with all this said Thank you Mildred! Your a great Assest to the company! read more

maah ok sometimes they miss Gibbs you to buy something you don't need or want to buy.