I finally upgraded my IPhone 6 - and had to go to Verizon to activate the business account. There…read morewas another customer and I waited. Brandon G, the sales person acknowledged me, and said it would be about 20 minutes. When he could, he began my activation while the other customer was in download mode. Brandon was calm, polite and very efficient- answering all of our questions (she and I both). Excellent customer service Brandon ! And thank you to the other customer who was kind enough to share his expertise.

The worst came in Friday was there for two hours bought a watch for my son they said they could t…read moredo it due to it being a different account. We changed my login called customer service finally got the watch and I confirmed that it was activated once turned on they said yes. Went home doesn't work spent an hour on phone with 611 they could fix it engineer called me needed to be activated on purchase for that line which the store did not do. It worked for a day and now doesn't work again been through a mess. Should have never stopped in here. Staff are nice but I don't think they know what they are doing.

Something has changed finally, after all these years . I get 125MBps down and 1.0 MBps up inside…read morethe building in Newbury Park, just off Hillcrest blvd. A few dead spots around Rancho Conejo exit of 101 and alone Hillcrest are still there , and I consistently lose connection when I drive there. But at least they are doing something.

I went in the other day for Christmas shopping and I don't remember his name but the guy with the…read morebeard and tattoos was amazing!! Really recommend working with him, the only thing this store needs work on is the other lady's professionalism. She was eating Twinkie's in the corner and afterwards went to the bathroom and just started blowing that thing up. And the other tall handsome guy was also very kind just he started doing a weird movement after they rung me out. The gesture was him squatting and saying "Thank you, thank you, thank, thank, thank you, thank you". And there was more..., other than that love the service, just watch out in the parking lot. A girl in a blue Nissan suv almost ran me over and hit the curb playing bad bunny on full volume. LOVE MY FREE IPAD THOUGH!!!

I had an extremely frustrating and disappointing experience with Victra Verizon…read more From the beginning, I was repeatedly given inaccurate and misleading information about pricing and billing. Despite clear verbal assurances, my bills were consistently higher than what I was quoted and agreed to. These conversations were documented in writing and through recorded calls, yet the issue was never properly addressed. The store manager, Sergio, was involved throughout this process and was fully aware of the situation. Unfortunately, there was a continued lack of follow up, accountability, and resolution. After multiple attempts to resolve the issue, I transferred all of my accounts to T Mobile, who covered the payoff as part of the switch. I am now preparing a small claims case against Victra and escalating the matter to Verizon corporate due to what I believe are deceptive business practices. Based on my experience, I cannot recommend this location to anyone looking for transparency or honest billing.

ConectUS Wireless is a Verizon National Master Agent. They specialize in working with business…read morewireless accounts. They helped me get a discount on my wireless plans and found line on my account that were eligible for upgrades. I was able to do everything I needed without the hassle of a Verizon call center experience.

I had to give this store one star to post a review, but they don't deserve it!…read moreMy husband and I each got new phones (iPhone 8 Plus) at the Verizon store at 18471 Ventura Blvd, Tarzana CA in December. The color I wanted was not available, but the "manager" told me to accept the black phone and I would be put on a list to get the one I wanted "as soon as one comes in". Despite spending 2 1/2 hours in the store while the information from our old phones was (supposedly) transferred to the new phones, I got home to find that my address book, calendar info, and apps were not on the new phone. We returned to the store just before Christmas and were told that my replacement phone had not come in yet, but "your name is on the list to get one as soon as it gets here". The holidays came and went, and the phone wasn't uppermost on my mind. February 9th I went back to the store and a different "manager" told me that it was too late to do anything about it, and it was my fault for not returning the phone within 2 weeks of purchase. At no time did anyone ever mention a 2 week time frame before this. It seems like no-one in that store knows what they are doing - stay away!!!!

Went in today and we had 2 people in front of us but still only waited about 10 minutes. Sebastian…read morehelped us transfer from Verizon to T mobile and walked us through the process. He was extremely helpful and patient. I will come back because of him

Went in December 9th around 5pm to have them transfer data from an old phone to a new one. 2 lady…read moreemployees (and I regret that I did not get their names) were absolutely lovely and so incredibly helpful and patient! There was a blanket give away that day, unbeknownst to me, and there had to be 20-30 people coming and going while we were waiting for our data transfer and these 2 ladies were amazing juggling everything! Top notch customer service! Highly recommend this store!!

Alex helped me figure out the problem with my phones charging port issue. He identified the problem…read moreand fixed my issue. I would recommend anyone to going to him if they are having any issues with your phone. Thanks again Alex!

Professional, fast, affordable service, hospitable customer care, and honest quotes over the phone…read more Was surprised to find what I thought would be a $45 iPhone camera lens repair was just $16 and took about five minutes (saves me a lot of broken shards of glass). Coming back here for everything now.

They were available to clean out the charging port right away. Luckily the issue was just a bunch…read moreof lint in the charging port. I'd go to them for other repair issues!

Walked in today asked how much it would cost to replace screen on 17 pro he goes to computer…read morewithout answer I'm like are you going to answer? He goes I'm looking depending on the screen. I'm leaving out of the country have insurance with Verizon just wanted it done today before I leave, he snaps after I inquire and says $449. I'm like 4 dollars? Lol Super overpriced homies straight up tripppppin . Apple charges less for same day service. What a joke this place is. Ended up getting it replaced for 200 bucks at a different spot. What a money grab. Who goes here?

We had a terrific experience here with Steph, a young lady whom helped us. She was able to direct…read moreus in the direction we needed to be and even helped us save over $840 per year on our bundled services. I would highly recommend you ask for Steph.

Worse customer service ever - no one greeted us, employees just chatting among themselves with 5…read morenames in the queue. No wait time provided, no info., and absolutely no help. Amanda was the worse there, her attitude towards senior citizens should get her fired.