This gives my Comcast experience in DC a run for its money. Outages nearly every week, none were weather related. I hope you don't depend on reliable internet for your work like I do. It's like the 1990s here, and I'm not enjoying the nostalgia. This company's inability to maintain service has cost me hundreds, if not thousands, and it's been ongoing for three months now. WTH are they doing?? They won't say. They've been good about giving a discount (meaning their spotty service costs them,too), but only when I pester them about it, and the amount is always random: sometimes generous, usually not. And it doesn't scratch the surface of the cost to me. If this was an electric company, or water, or sewage, or fire, or EMT, or a restaurant, or really ANYthing else, they'd be out of business by now. Time to start shopping for an alternative, so long as they don't have a monopoly on the region, which is often the case with these sub-par businesses. read more

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Internet is reliable. I don't use their TV service. In store experience can be a bit of a hassle.

Try try try to avoid this store. I was there on a Tuesday, mid-morning. Nothing special about it. Responding to a letter in the mail, I was there to swap a cable box. Shouldn't be a big deal. I even had my account number with me. There were 4 reps working in the store and the regional manager "in the back". I was number 8 when I signed into the WAIT list. After 45 minutes I dropped to number 6. This isn't insane but there were 4 people "working", but it seemed all of them went on break after dealing with a customer. I don't personally understand why it takes 30-45 minutes per customer (an hour?), and I don't really understand how you make a profit even with these reps at minimum wage. After an hour (more than an hour) - it was my turn. The others in line before me came to their senses and left. They didn't want to activate my "box" before I left the store. They wanted me to spend more time on the phone or their app. I asked for the manager, where I met "Alika?" Arika? The regional manager. "She wasn't going to write any code to activate my box ... that's not how it works." When I asked her about the 1 hour wait, she was unconcerned. This should be obvious. She's in the store ... doing who knows what in the back. The customers are dropping off the queue like flies ... she's in the back doing, who knows what. Save yourself! Avoid this store. Note: T-Mobile has wireless internet and others are coming soon. I can't even imagine moving my cell phone to Spectrum. read more

I tried to return equipment the day I was moving. Was assured by the person on the phone who disconnected me at 4pm that they were open until 8pm. Got there at 7:45pm and they were in there - with a sign that says "closing at 6pm today". They looked at me, laughed, and went back to ignoring me. Someone else pulled up and was frustrated too. That's one more thing to add to the list when moving and it left a sour taste. I had soooo many issues with them while having the service as well. They blamed my router when it was really their lines that they had to completely redo, late to appointments by hours, etc. all around, terrible service, so not recommend read more

Wow something's really changed at that store!! I went last year and was treated like a valued customer......in and out in 30 minutes and there were 3 people in front of me. So sad that they couldn't keep the good service going read more

Monopoly. No others. Took advantage off a senior and charged for services the elderly did not understand. Using a misunderstood charge person wanted just basic cable. Got charged $96.00 . 84 YEAR OLD FEMALE read more

we scheduled with spectrum over 2 weeks ago and today they said "sorry we have a bigger job than yours in carson city". what!!! never again this company has horrible customer service and service read more

Lose Internet daily. Very bad service. Problem only services available. If you have a choice... Choose another Internet service.

You have to wait in line a few hours to return your equipment but no one tells you that. No bucket to drop stuff off, be prepared to be there with one rep for hours read more

Complicated user interface and hours to do basic hook ups. Got all my information wrong when moved to area that had Spectrum. Didn't realize how good Comcast was until had to deal with Spectrum. read more

customer service at this location is horrendous. representative Maria gave me nothing but flippant disregard and disrespect when trying to go over a bill. She even took another customer while in the middle of our conversation. When I asked to speak to her manager she said she was in meeting and didn't know when she would be available. Terrible customer Service. read more

Do you want horrible wifi, horrible support, Then spectrums what u want. Most unstable wifi. Paying for 1 gigabyte and i get 400mbps for download and normally 0.1-20 upload. Forgot to mention how we've had them come to fix the horrible wifi and every time they do the exact same thing which either does nothing to the wifi or makes it even worst. If i could give 0 stars i would read more

This is the worst spectrum I've ever been to. 3 workers present but many in the back. A full store. It took me over an hour and half to pick up internet equipment! There was no need for it to take that long. Also witnessed one worker being completely rude to an elderly woman. Honestly If they weren't the best internet in my area I'd switch back to att internet. Definitely wouldn't switch to their mobile service. They are so behind the times and don't seem to care about their customers from what I witnessed. read more

Terrible policies. I tried to save $$ by bundling my account of which I was offered a promotion and when the Docusign papers came in a email were 3x the price I was quoted and gave them a one time charge on of $54.57. I called immediately cancel and they couldn't cancel until the tracking number was issued for the mobile phone. I called when the tracking number was issued and they said they couldn't issue a stop order refund until the item was returned, mind you it was in their possession as I called 10 minutes after the tracking number was issued. So now I have to wait until they stop the shipment and and restock the phone to get my refund. Terrible service and will stay away from them in the future. read more

Maria was great customer service rep. She took her time and explained everything she was doing. Even though I had to return a second time for phone issue, all is well. Great feature to be able to make appointments on line; saves a lot of time waiting. read more

I signed up for both internet and TV service. It was quickly evident that the TV service was incredibly antiquated. Can't watch tv and record 2 shows and the same time, poor remote functionality etc. The internet service (which I have upgraded to the highest level due to working from home) was fine. I called to cancel tv service and retain internet. I spoke with a rep who told me that I would need to pay during the current cycle, so suggested I keep my tv service an additional few days (since I would pay for it anyway). He said he couldn't cancel in advance, so put a note in my file that I would be calling back on a specific day to cancel. He also 'checked with a supervisor' and said that, since I was still within my 1st 30 days, they would honor the rate I had been given for me to keep my internet. he also made a note of this. I called back on the day we discussed and got a different rep. She said that the price on my internet would go up $15/month, even though there was a note to the contrary in my account. I pushed back and after a few minutes she said she had "misread" the rate, and it is only $5/month more than what I had been told in my prior call. I told her that while I understand it's only a $5 difference, it feels off to me that they wouldn't honor the rate I was told a few days prior and was noted in my account. She went to 'check with a supervisor' and came back and told me that the company couldn't go any lower than this price. The whole thing feels very nickel and dimey and like a total lack of customer service. I wish I had canceled during my 1st call (4 days ago) in which they would have honored the price, but didn't do so at the advice of the spectrum agent. I get it's only $5, but i'm going into a 2 year agreement with a bad taste in my mouth about the ethics of this company. read more

since when does spectrum allow homeless..with their homeless gear... to camp out inside the store???? i stopped by to get a remote, and i see a homeless man (iassume since the hair was in the face), reorganizing his gear. he was sitting on the bence inside the store. another obviously homeless, since i saw him loitering outside, walking around and playing with the model phones. no one did a thing. i left because i did not feel safe!!! this is unacceptable. i lodged a complaint. the manager of this store needs to step up now!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Spectrum internet and TV has to be one of the worst companies on the planet. Not only did my internet never work correctly (it was down half the time) but the TV kept dropping channels that were part of my package. I disconnected service on 5-19-21 and I'm still receiving bills from Spectrum a month later. Find any other internet and TV service. read more

Worst Internet provider I've ever heard of. Paying $150 a month and it never works more than five minutes Internet kicks off streaming, absolutely terrible if you can go with someone else. read more

Quit their Internet Services over 5 years ago due to terrible service. They never requested anything from me at that time. They sent bill collector for their modem that they think I've been sitting on for 5 years. Have remodeled my house since then. Have no idea where their modem might be. I don't appreciated being hassled for the $120 but I paid it because they'll affect my credit rating if I don't. I don't appreciate their blackmailing business practices. read more

I canceled my internet service after 11 years so you can imagine my surprise that they required I return the modem. I left work early to drop it off at the store I was instructed to take it and was told it would be an hour wait. In the amount of time it took him to explain how to check in on the scheduler and why it was going to take an hour and that I could take it to a ups store, he didn't get the irony that he could have collected it from me. Spectrum would rather pay someone to tell people how to check in, and then suggest you drive somewhere else to then have shipping costs rather than have you throw this junk into a bin and self log that you left the equipment they will probably throw into a trash can. read more

Super fast and efficient customer service! I was in and out in less than 20 minutes! The woman helping us at the counter was kind and knowledgeable and much more efficient than any Ive spoken to on the phone. Overall, the staff was kind and I was able to switch out my modem efficiently. read more

Every time is the same thing... to many costumers for one poor employee working hard.. for the amount of money they charge I'm sure they can afford to hire at least 2-3 more agents, is not the employee faults. Probably underpay as well. The only other person the mngr.. apparently can not even jump into one of the stations and help out. It is not acceptable. Plp literally left cause it took an eternity to be taken care of. read more

Spectrum - 19 costumers for one employee - Internet Service Providers Near Me - Reno, Nevada

Zero stars (but can't post ZERO here). Went to exchange a poor functioning cable box and had an hour before I needed to go to the airport. I'd contacted Spectrum by phone to set up the exchange but they didn't say anything about making an appointment ahead of time. When I got there I saw 3 employees, then signed in, and was 4th in line. Then I looked up and I was now 5th. Saw there was an appointment that came in and they got to see one of the now 2 employees working. The list continued to grow as more people came in and still only 2 employees. Then an irate customer demanded to see a manager and she came out to handle the situation, poorly as it turned out, and then disappeared never to be seen. A third employee came out and after 45 minutes of not moving beyond 4th in line (2 more appointments came in), I had to leave. This place was very poorly run for a Saturday afternoon, when I imagine most people have to run errands like changing out their early 2000 vintage equipment that Spectrum seems to have. Anyway, since we have no choice in the Lake Tahoe area for cable we're stuck with Spectrum which continues to suck. read more

BEWARE: Do not sign up with Spectrum!!! I have medical issues and cancelled my service two days after new billing. I was told they would not prorate the three days but pay the whole month!! This company has no ethics!!!! read more

Worst service ever two workers and full store if you going to do cable and mobile you need to have more people

Beware if you are porting your phone number to Spectrum. Don't open the phone's box (if you buy from them) and return it unopened if you are running into any porting problems before 14 days are up from the order date. My negative ordeal started with porting my old home broadband-based phone number (used for our small business) to Spectrum mobile. At this point, Spectrum Mobile's corporate Return department won't speak to me any further since their position is that any mobile device defects are not their responsibility since we are beyond the 14 day return policy. They make no allowances for what caused me not to open the mobile phone box until I was beyond the 14 day window. What I've had to repeatedly explain to different Spectrum representatives is that their policy states that they won't refund a device's cost if the box is opened. It assumes you successfully port your phone number within those 14 days. When ordering the device at a Spectrum store, I was told to wait until the port was successful before opening the box in case the port completely failed. Instead of the port taking 3-7 business days, it took over 3 weeks. Most of the port problem lies with my old provider. However, Spectrum mobile representatives did not notice the problem right away either. After speaking with Spectrum's support reps almost daily, one of them thankfully did notice the cause of the problem (kudos on that point). I continued the ridiculous daily phone calls to both providers until the issue was finally resolved. During this ordeal, several of my clients wondered if we were still in business after reaching a seemingly disconnected phone number (no recorded message provided to them-this one's on my old provider) prior to the port completing. Luckily, a few reached out by email or to personal cell phone numbers. Needless to say, once the port was successful I immediately opened the box, fired up the phone and tried calling it from one of our AT&T mobile phones. Once we started using the ported phone number on the Moto e phone we had purchased from Spectrum - it was behaving strangely. The device seemed to function ok for incoming calls. However, once we initiated outgoing calls, the screen would go black leaving us no way to end a call, mute, change to speaker, etc....without pressing all kinds of buttons and finally turning the phone off. None of the suggested fixes worked for this documented issue on Motorola's website and others. In a few instances the voices sounded like they were in slow motion (not sure what caused this). Always having great luck with Apple products, I went back to the Spectrum store where I started this adventure, believing they would allow me to pay the difference to swap to an Apple phone. After I explained the porting issue and how I was told not to open the box until the port was completed, their Supervisor said I needed to speak to a corporate Supervisor since the Moto e phone was shipped to me. I felt forced to drop another several hundred dollars on a basic Apple phone given we could no longer afford the phone problems I'd be stuck with if I kept trying to use the Moto e or going without a phone while it was repaired/replaced. The corporate Supervisor I spoke to said I needed to speak to the store personnel since that's where the order originated. After I explained I had already exhausted that route and asked for the corporate Supervisor to raise this to their Supervisor or call the store with me, they reluctantly agreed only to escalate to the 2nd level corporate Supervisor. I stated all I was looking for was to return the Moto e for a bill credit. This same initial corporate Supervisor suggested I try selling or trading in the Moto e or send it back to Motorola for repairs. I told them selling or trading it was not an option since it's defective (don't want to unload my problem on someone else). After missing the corporate Supervisor's phone call (same one - not their Supervisor), I called back. The representative I spoke to tried to reach that Supervisor while I was on hold. The representative came back and told me that the Supervisor was not available and the person he spoke with said there's nothing more they can do for me and that the Supervisor's team would not speak to me! I needed to contact Motorola and have them fix the phone. This is horrible customer service. I had already purchased an Apple phone from Spectrum since I could not afford to have a dead business phone for another couple weeks waiting for some kind of resolution. I was going to change our other two mobile phones' service to Spectrum, but not after this experience! Since mobile is new to Spectrum, I hope this was a growing pains situation. I hope none of you have to deal with this level of frustration and poor customer service. read more

I had service for internet. Price was expensive and I changed to att. My billing date was April 2 and I cancelled service April 5. They refused to just charge me the 3 days service but I had to pay full month of 79.99. never again will I use their service. Very unhappy customer. read more

I have no words to express how bad this company is. Basically, nothing works, but they expect you to pay big bucks for what never worked. They have nice sounding people sometimes on the phone, but they do nothing. They lead you to believe that they will do something. My 3 phones never worked. That cost me $235. Run. Don't walk away. Cancel any other service you might have with Spectrum because they mix up the bills and charge you for non-service. If you want to throw money in the garbage can or the recycle bin, be my guest, but don't deal with this company. Every other company is better. This is rock bottom garbage. Nobody deserves this, no matter how terrible they are. read more

If I could give them 0 stars. Basically a bunch of degenerates with no education and know prior work experience, giving me the worr custo.er service while lying to my face and forcing me to pay portion of my bill in order to tell me they can't help me with purchasing a phone because they believe they was a fraud block and their wasn't.....please stay away from this store and company as a whole , they have no idea what they are doing read more

Horrible costumer service they are jackass !!! They tell u to come in half an hour and then they tell u they already call you !! Poor poor costumer service read more

You lower your rates, yet we have 5 lines of service and can't upgrade or take advantage of the new rates. Sad that you treat long time, existing customers this way. We shall be sharing our experience and look for another carrier for our Cable, internet, home phone and mobile needs. read more

The worst customer service I have ever had in my 60 years. I called into the 800 number to explain that my sister passed away and I kept seasonal service for security camera service. Once that ended, and I was not told when that was they started billing me 74.99 a month. How terrible is that. When I called they just kept saying they could not help me, not even a manager. Someone else that was purchasing the property went into a Spectrum store in Reno and put in a disconnect order in on the property. Really, they don't own the property yet but they were allowed to do that. Is this legal???? Now I called to disconnect service 8 days after the start of the new month and they again said they could not help me, and I could try to go into the local store to find out how these people were able to put in an order on my property. So now I would have to pay the entire month. As I said, this company is the worst in customer service and I would never recommend them ever.......After two manager's I pretty much got no where! Find another internet service that actually cares about customer service. read more