If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Terrible service. You cannot even drop off your modem any…read morelonger. They don't want take them and they cannot cancel your service. Had to drop it off at a UPS then called to cancel. This company is ridiculous.

6/11/26- After doing…read morea lot of research I finally decided to purchase the Ninja AutoBarista Pro.. Purchased my Ninja Auto Barista from Best Buy today. The store had the machine in stock, and I appreciated that an associate brought it out to my car for me. The reason for 4 stars instead of 5 is that there wasn't a display model available to see before purchasing, and the customer service was fairly average. Overall, a smooth transaction and I'm looking forward to using my new Ninja.

Workers try to sell you not so much what you need, rather the highest price item. The credit card…read moreis a nightmare. I was told my balance was 0, a month later I get charged $23 - for what? Workers don't know shit from shinola! They sell you the wrong stuff, and it takes forever to get someone to help you out. Avoid this hell! I warned you ...

My phone got infected with a virus and my current package missed it. Before the day was over I had…read morefour different anti virus programs fighting for dominance. I couldn't delete them because each time I tried another one tried to join the melee. The tech fixed phone in just a few minutes.

This so-called business on Virginia Boulevard in Reno you break we fix is a Samsung authorized…read moredealer! Or at least that's what they say I had a simple fix after being on the phone with Samsung and waiting for one hour to take it to the store they take off the back of the phone and make a simple fix to a common problem with the Samsung Note 10 plus and this problem is the on/off button they looked at me they went in the back and a minute later they came out and said"we don't feel comfortable doing this" what? Samsung explained this would be a very simple fix and it is a common problem and they didn't feel like it? I wouldn't recommend this to my worst enemy they are worthless when I asked him what the problem was the man at the desk just stared at me wouldn't speak and turned around and walked away in the back. Obviously their paycheck is not going to change $1 the people losing the money are the ones that hired them and pay their paychecks and that won't be affected but the store can't meet its bottom line because the people who work there don't feel like it!??! I give this no stars not even one because that was b******* I went to the mall they fixed it for free in less than 3 minutes! Go to Moon cell you break we fix is a rip off they're stupid they don't want to work and they "don't feel like it"

Went in to sync my SIM card for a new phone and it was not working well at all so they took the…read moretime to help and get me all set up. Erinco I think was his name saved the day and was very patient and professional. This is my go to store for now.

Had phone about 1 1/2 years. Axcel helped me and was…read morefriendly, incredibly patient and knowledgeable about my phone & what was wrong with it. Told him I'd be back after the holidays to upgrade.

Avoid Lynzee at all costs. I've been a customer for over 25 years with the same cell #. I've…read morenever been treated so poorly by a sales person as I just did. On my way to Spectrum right now. She wouldn't even look up from her computer to address my questions on my bill.

Do not go here. They messed up everything when we transitioned to AT&T. Been dealing with their…read moremess for 2 months!

I came into the Plumb Lab location to handle a name change on acct due to a death…read more I had called the 800 number and was told to walk into a physical location. Upon arrival I was greeted by Logan. He was quick to offer condolences and listen to what was needed. He took my information and spoke with management. When he was told I had to call the 800 number to get changes made I explained I was told to come in to a physical location with the death certificate. Logan went out of his was to call the appropriate department, authenticate the death certificate and get the name changed. Thank you!!!!!

I returned a phone at that store, dealing with the manager, but some time later I was told the…read morephone had been lost and never arrived. The service is terrible, and they don't provide accurate information. Be careful and don't go there; they use lies to make sales and fail to give you the proper information.

I had a pretty frustrating experience with Batteries Plus and wouldn't recommend going this route…read morefor a car battery install. Their website wasn't working when I tried to schedule an installation, so I called the store directly. The person I spoke with told me to go ahead and purchase the battery online and said they would install it when I came in the next day. Great. That sounded easy enough. I drove across town expecting a quick install, only to be told once I arrived that they don't install batteries on my vehicle's make and model. That would have been extremely helpful information to share during the phone call before I made the trip and purchased the battery. On top of that, they also wanted to charge an additional $40 just to register the battery after installation, which was never mentioned beforehand and honestly felt excessive. Between the website not working, the incorrect guidance over the phone, the wasted trip across town, and the surprise extra charge, the experience felt pretty disorganized and frustrating. I'd strongly recommend calling somewhere else first if you need a battery installed.

What a great place for all of your battery needs. As I approached Batteries +, I was quickly…read moregreeted as the door was held open for me. There were several customers ahead of me but their questions and needs were promptly met. I had a question about a fire detector and it was answered and a permanent remedy for as recommended. In addition, several customers need help bringing large batteries in and the staff gladly went to their cars and carried them into the store. All my battery and light bulb needs will be taken to Battery Plus.