I have had problems with this store start of being a customer here. The first associate I dealt…read morewith for my wife's IPhone was phenomenal and from there it was garbage service and lame excuses. Today I went to get help with a screen protector and was dismissed with we can't help you with that. There customer service was atrocious and nonexistent I have had better service in New Hampshire, Maine, and California. I am ready to switch carriers.

10/30 Needed to…read moreupgrade my phone so I came in about 1pm. I was immediately greeted by Nataly who helped me . She was very helpful, listened to what I wanted and what I needed to do with my current phone and plan . She explained everything perfectly and got me in and out pretty quickly. Think it took an hr just because I went over everything and then choosing a phone best for my needs. Great service and pleasant experience. Enjoy !!!!

If you want to know the reason the store has such a low rating, just walk in and try to receive…read moreservice. I'm writing this review after visiting the store twice and waiting in store for over an hour again just to return equipment. Now they do offer appointments, but let me tell you that I have watched more than a few of those people check-in and wait a considerable amount of time beyond their appointment time to be seen, and this is another indicator that something needs to be fixed. The process here is broken, and quite apparently inefficient and not designed with customer experience in mind. The entirety of my transaction took 5 minutes and could have easily been processed numerous times during the hours I spent standing around. This was made even more apparent after watching all of the associates repeatedly wander the store, in and out the backroom, and stop to check in on the same customers standing around waiting for updates and data migrations to complete on their devices, all while there's a store full of customers waiting, many of whom are obviously there for the same reason as I. At one point a manager/leader approached me and mentioned I'd been waiting quite a while, so I explained what I needed to do and he made no offer to help expedite the process. The solution is simple. Keep a register open just for equipment returns and make a policy that anyone walking in with equipment be served in between walk-ins and appointments as associates are freed up.

Almost 2 years ago I was given a 2 year contract for 34.99 a month I still have papers and after a…read morefew months they raised the price 5$ a month I saw one of my previous complaints on this it said 3$ must've hit wrong button but when my 2 years is up byby

Ordered printer online pickup available at that location and in sac easy to order onlineread more

I ordered a $2000+ treadmill and paid extra for installation. I made the appointment for delivery…read moreand assembly and they cancelled it ONE HOUR before they were scheduled to be there, after I got time off work, and moved furniture. They said they didn't have anyone who could assemble it. I had to call back into their stupid AI call center (OMG) and reschedule - which I did for the following Friday making SURE they would have skilled people to deliver and assemble. Tomorrow is Friday and I'd made arrangement AGAIN to be available in the 12 hour window they give you - and I got an email and text saying it had been rescheduled AGAIN this time for Saturday (I have plans on Saturday) and I know at this point the chances of them actually showing up are slim to zero so why cancel my plans for Saturday for nothing?! I called into the obnoxious AI call center AGAIN and finally got a real person after calling back 10 times. I cancelled the order because they can't get their act together. I know they don't care that they lost a $2000 sale - but it was a big deal TO ME. So, done with Best Buy - they lost a customer (and I buy for my company as well).

I called cuz I love their name and they are rated good. Was very nice and helpful. So if you break…read moreanything like my mom broke her old vcr/dvd combo go here. Just know they might be able to get parts for old units lol. I am going to take my mom's laptop to them now.

My phone got infected with a virus and my current package missed it. Before the day was over I had…read morefour different anti virus programs fighting for dominance. I couldn't delete them because each time I tried another one tried to join the melee. The tech fixed phone in just a few minutes.

Had phone about 1 1/2 years. Axcel helped me and was…read morefriendly, incredibly patient and knowledgeable about my phone & what was wrong with it. Told him I'd be back after the holidays to upgrade.

Went in to sync my SIM card for a new phone and it was not working well at all so they took the…read moretime to help and get me all set up. Erinco I think was his name saved the day and was very patient and professional. This is my go to store for now.

Great staff and they help out a lot when they can, they also have great selection to accessories…read morefor newer phones.

Avoid Lynzee at all costs. I've been a customer for over 25 years with the same cell #. I've…read morenever been treated so poorly by a sales person as I just did. On my way to Spectrum right now. She wouldn't even look up from her computer to address my questions on my bill.

I came into the Plumb Lab location to handle a name change on acct due to a death…read more I had called the 800 number and was told to walk into a physical location. Upon arrival I was greeted by Logan. He was quick to offer condolences and listen to what was needed. He took my information and spoke with management. When he was told I had to call the 800 number to get changes made I explained I was told to come in to a physical location with the death certificate. Logan went out of his was to call the appropriate department, authenticate the death certificate and get the name changed. Thank you!!!!!

Avoid AT&T at All Costs - Overcharged, Lied To, and Terrible Service…read moreI've been with AT&T for years, and it's been nothing but a nightmare. They constantly overcharge with hidden fees and unauthorized charges that pop up out of nowhere - like "administration fees" that triple without warning, or billing for equipment I returned months ago. I switched plans thinking I'd get a better deal, but my bill jumped from what was promised by $20-50 extra every month, with no explanation other than "system errors" or reps straight-up lying about promotions. When I call customer service, it's a total waste of time - hours on hold, transferred endlessly, and reps who hang up or promise callbacks that never happen.

What a great place for all of your battery needs. As I approached Batteries +, I was quickly…read moregreeted as the door was held open for me. There were several customers ahead of me but their questions and needs were promptly met. I had a question about a fire detector and it was answered and a permanent remedy for as recommended. In addition, several customers need help bringing large batteries in and the staff gladly went to their cars and carried them into the store. All my battery and light bulb needs will be taken to Battery Plus.

I had a pretty frustrating experience with Batteries Plus and wouldn't recommend going this route…read morefor a car battery install. Their website wasn't working when I tried to schedule an installation, so I called the store directly. The person I spoke with told me to go ahead and purchase the battery online and said they would install it when I came in the next day. Great. That sounded easy enough. I drove across town expecting a quick install, only to be told once I arrived that they don't install batteries on my vehicle's make and model. That would have been extremely helpful information to share during the phone call before I made the trip and purchased the battery. On top of that, they also wanted to charge an additional $40 just to register the battery after installation, which was never mentioned beforehand and honestly felt excessive. Between the website not working, the incorrect guidance over the phone, the wasted trip across town, and the surprise extra charge, the experience felt pretty disorganized and frustrating. I'd strongly recommend calling somewhere else first if you need a battery installed.

Second time failure. From a very long term T-mobile customer who has had excellent service from…read moreT-Mobile in the past (has deteriorated significantly in recent years, however). In short, incompetent and unmotivated. Could not port a number to my phone. But messed the phone up in the process. Went to another T-mobile store with competent people who seemed to care about making sure the customer got the service they needed. Suggestion to T-Mobile: Close this store. You'll do yourselves and the customers a favor

T-Mobile ripped me off $650. They told me, I would be…read morereimbursed up to $650 for what I owed on phone payments to my previous provider. After several phone calls to people who are hard to understand and emails with links to nowhere, I'm finally giving up. Shame on T-Mobile.