Spectrum aahhh yes it's a love hate longest relationship I've had and so difficult to live without. Service yes they absolutely do their best to make things happen for you with adding or changing services in a heartbeat or the most common old box/remote. I've had issues when this genius though to just switch over to a different tv :/ POOF! No cable with their help instantly solved...that they do amazing and I pay my bill here as well no need to stand in line just let the person at door know and done in a few seconds. Yes I know everyone's issues that I agree but this is about the convenience this place offers and unlike other places they don't ignore or give you problems if you decide to drop a service or make changes, great helpful staff. Thank you!! read more

Spectrum - Television Service Providers Near Me - Honolulu, Hawaii

After many decades of life dealing with many thousands of companies... I can now announce the single most incompetent inept most terrible company anywhere: SPECTRUM. Their staggering ineptness can only be explained by the fact that they're a pseudo utility.... The marketplace has little choice about to use them.... If they existed in a truly competitive environment, they would go out of business immediately. They have no regard for the time value of their customers and just really don't give an effort about anything. Steer clear of them if you have any alternative. read more

Long line at the opening of business. Obvious you can make a reservation, but we didn't know that, so we came in, sign in, and wait. read more

Spectrum - Inside - Television Service Providers Near Me - Honolulu, Hawaii

In-person services during the COVID-19 pandemic has it challenges. Working from home means you need reliable wi-fi service. The Ala Moana Center location is the only Spectrum office currently open. It's in the Ewa wing, street level, opposite Foidland Farms. Check the Spectrum website for current hours, which have been modified. Appointments may be made online. We lined up shortly after 12 noon, when it opened this Sunday, behind about ten other customers. A cheerful customer service representative (CSR) came outside to take our names, adding them to the queue. Only 15 individuals are permitted inside. After a short wait, we were allowed inside to enjoy air-conditioned comfort - hooray! You can watch your name move up the digital board to see when you're next - it reminds me of seeing whether you'll get an airline upgrade, lol. The CSR today was very helpful and professional. So thankful that we are able to get problems addressed in timely way. read more

Spectrum - Current hours and policies during COVID-19 pandemic, Nov 2020 - Television Service Providers Near Me - Honolulu, Hawaii

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Spectrum took money from my bank account $81.15 on the same day I made a pay ment of $125.00...I called the m bout it the guy on the phone said that basicly screwed...he could do any thing bout it....so I reccomend that people using spectrum really keep an eye on your bank statement to see when you get roped off too.... I did not give spectrum three stars it was an accident and won't let me remove them either.... read more

Changed from Spectrum to Hawaiian Telcom. Disconnected service with Spectrum on August 27. Billed for entire billing cycle of $192.52 for August 23 to September 22. Called Spectrum for credit on unused service. Their policy is to bill for entire cycle even if it's only one day. I should have changed a long time ago! Ripoff!!! read more

If it wasn't for Spectrum being the cable provider for the apartments I've lived in the past two years, I would consider switching, but it comes with my maintenance fee. I HIGHLY recommend making a reservation at least the day before you plan on going in. I tried to make a same day reservation and no dice. While I understand that waiting in line is what I'm signing up for when I decided to go in with no reservation, what really annoys me is seeing some employees just standing in the back of the counters, getting as close to the wall as they can without looking like they rather be anywhere else but there...they're not helping customers or helping their coworkers. While I truly hope there's a reason why they are just hanging back (I get that there could be an operational reason for this), it's hard to believe it's ok to just be standing when they could be helping to make progress on the queue of people waiting for their turn to get assistance. read more

Yes, Spectrum costs an arm and a leg and will take your kidney while you sleep, and then spend all that money on weekly advertisement mailed to every single non-Spectrum customer to take advantage of some $49 deal that ends up in the trash, but isn't this Yelp page about this Spectrum store and not Spectrum as a whole? Everyone please take your frustrations elsewhere, find the main page, or just stop getting service by Spectrum! There are other cable providers! Since the nearest Spectrum store closed for me, the next closest is the Ala Moana store. This Spectrum is located at the lower level of Ala Moana Shopping Center on the Nordstrom side. It is located between Starbucks and Shirokiya. Easily accessible from Kona and Piikoi St with a good amount of available parking as many don't park on that side of the mall. This store is big, new, and updated. Due to COVID, only 15 customers may be inside. There is a person at the front of the door to check you in, but if you're doing something quick and easy, they could just help you right there. I went there to exchange for a new remote as my old one was broken. In less than ten seconds after giving my old remote, a new, plastic-wrapped remote was handed to me! Yes, that quick! No need for me to show ID, scan this and that, or sign anything. Just in and out, but in my case, I didn't even need to go in! Overall, yes I agree that Spectrum is pricey and waste a lot of money sending and making those advertisement, but their customer service at this store is excellent, and the location is convenient. read more

Spectrum - Television Service Providers Near Me - Honolulu, Hawaii

Great customer service. Representative was well knowledgeable about what they offer as far as cell service.

We came into Spectrum to unlock our iPhone since it was locked by carrier spectrum. Received superb customer service from SHERYCE- who listened to our concerns and was able to help us unlock our iPhone. We aren't subscribers to spectrum but I do have to say she provided great assistance during this frustrating time- and ultimately we were able to leave the spectrum store with a new transfered phone. PLEASE PROMOTE SHERYCE!! Shout out to SHERYCE thank you so much again!! read more

If you want to waste your day away, come here. I stopped by to drop off equipment and there was 17 people on queue, and after 20 minutes of waiting I left. There was only 3 people helping customers and one person walking around doing nothing. There should be a way to expedite equipment drop off, we shouldn't have to wait 30 min to do this one simple task. read more

They needed to let customers check their place in line on their phone, like a wait-list, the wait is ridiculous most of the time, who wants to wait for an hour to drop off equipment, now that customers cannot use UPS to return unused equipment read more

Can I give a 0? I didn't get any service because after waiting 20 minutes only 2 people moved up. I was number 22 and I had to meet people. Only 3 people there helping. I still need to go back and I'm worried! read more

Poor Internet service and rude customer service. I found absolutely no reason to stay with this company. I switched to Verizon and it's been awesome ever since. Internet and phone works awesome service is excellent and the price is much cheaper. read more

No stars it should actually be for piece of shit service piece of shit equipment and to top it off They make you drop off their piece of shit equipment and make you wait in line when their workers love to take their time fuck yeah read more

More commercials please!! I love spectrum cable service. My only complaint is that they don't show enough commercials. Is there anyway I could pay more than the $89 a month I pay and get more commercials? A movie that is a hour and a half in length only takes a little over 3 hours to watch. Add some more commercials so my viewing time for a movie could take 4 hours or more. If you could also increase the amount of commercials touting spectrum services that would be great. Thank you in advance. read more

Four and a half stars! I made sure to make a reservation because otherwise there is definitely a 2 hour wait! No thank you, I got better things to do with my time. Lol. Got there, was second in line and waited about 15 minutes. Amber helped me to switch my phone! I am absolutely happy because she was so polite and kind and patient. She did everything she could and more. Very sweet person and knowledgeable of everything I asked. Absolutely above and beyond with excellent customer service. Thank you for the easy switch over and answering all my questions!!! I know I had a million. read more

Spectrum mobile should have zero rate If try cancel service they will give you the round around and still bill you for months and when go there to complain refer you to the mainland which is hard to get a hold of you will need to record everything you say with them they suck read more

I recently decided to switch from Hawaiian Telcom to spectrum. After speaking on the phone with a spectrum customer service rep, it was determined that I could save about $30 a month from what I was currently paying if I got spectrum Internet and phone. It seemed like it would be a fantastic switch until I started attempting to complete the customer switchover. I was told by Katie not once but twice that the cell phone I wanted was ready to get picked up and taken home, only to show up and apparently there is some sort of computer error that will not permit the transaction to go through. The first time Katie told me the phone can get picked up was when I picked up my wireless router and modem on a Monday. She told me to come back Wednesday at 5:30 for the phone. I show up on Wednesday, and there is this computer error that will not allow the rep to release the phone to me. I asked to speak to Joshua the manager; and he tells me that the computer error was there on Monday. And that whenever this computer ticket resolved they would call me & let me know the phone was ready to go. I called the Spectrum customer service line and I was told over the phone that issue was resolved. I receive a phone call from Katie the following Monday That I can come pick up the phone and everything is ready. I have two jobs so I knew I wouldn't be available until the weekend. I make a reservation online. Tell me why I show up to the store yet again during my appointment, and Erin the customer service rep tells me the computer is giving her the exact same error message. Why is Katie calling customers and telling them their products are good to go when clearly that is not the case?? And this wasn't a one-time honest mistake-- she did this to me *twice*. People have lives to live & other things they need to do besides driving down to the spectrum store to have their time wasted like it is some sort of a sick joke. How on earth is Josh the manager allowing customer service reps to do such a thing??? Katie needs to get fired. I became a customer on the 1st of February. It is now the 21st, still no phone. Finally, when you show up to the store, most of the employees are standing around playing on phones helping no one, while a bunch of customers sit there waiting to be served. It doesn't matter whether you have an appointment or not you will still sit around waiting. but it does help if you make an appointment in advance. At least Erin is prompt & actually helping customers. Maybe she deserves Josh's job? Spectrum Ala moana store needs to be audited. Because this store is a complete joke. The only store worse than this is Hawaii telecom. read more

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#Grateful for Jassem Al Otaibi always treats my landlord Tina with so much respect walking her to the door he always has such a great attitude, definitely worth the wait:-) every time we pay the bill read more

Spectrum - Grateful for happyface Jassem Al Otaibi - Television Service Providers Near Me - Honolulu, Hawaii

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Was charged 3 times in one month. They are scamming people people into their up charging service. Do not join this subscription if you value your money, they are ripping customers off. 0 out of 5 do not recommend. read more

avoid spectrum like the plague. these customer service people are the worst. spectrum keeps raising prices while have outages multiple times a week and when you want to cancel your service you've just paid for they threatened to shut off my mobile automatic when i already paid for service! i will be getting new mobile provider today and canceling all spectrum services for good. 5 years with the prices and neva latecon my bill. fakas! read more

Jason is amazing!! Ask for Jason. He totally helped with equipment pickup. Made the process seamless.

Since our condominium project converted its internet service to a competitor, we, who have been with Spectrum (formerly Oceanic) were caught in a bit of a quandary. The question that we had to ask ourselves was should we keep the bundle services from Spectrum or convert completely to the new bulk bundle (even though we'd end up paying slightly more for the conversion). So, we decided to go into their store to speak to a customer representative since we're usually roaming about Ala Moana Center and braced ourselves for a possible long wait. We've passed their new location numerous times since they recently relocated from Auahi Street to Ala Moana Center earlier this year and it's generally crowded . Well, much to our surprise, we signed in and only waited 20 minutes. They have 7 customer service stations and today, 5 stations were manned. Sean was our customer representative and was friendly, helpful and up front when comparing our plan to the competition and we also got a great solution to our saving money and coverage to our mobile services. Sean helped us consolidate our tv, internet and mobile services under one bill! Also, my husband who has been resistant to getting a new smartphone after 4 years finally relented to a new Sam Sung Market phone model. We joked among ourselves by saying "Happy Wife, Happy Life"! Hahaha. I didn't nag him...honestly! Anyway, we made 2 visits one on September 30 and the other on October 1st and were pleased to be assisted by Sean. We surely appreciated his candor, friendliness, efficiency and patience. read more

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I contacted Spectrum back in February about a price increase of roughly 25% that was made to my account without any notice. I was contemplating a switch to Hawaiian Telcom when the agent I was speaking with on the phone offered me a promotion that would place me back to just about where I was prior to the increase, so I decided to take them up on their offer. It was my understanding that this rate was retroactive to the month that they increased my invoice. After a few months I noticed that the first invoice with the price increase was never adjusted like I was promised. I knew much time had passed, but I was calling Spectrum regarding the multiple outages I experienced this year anyway, so I thought I would bring it up after getting an explanation. I figured they would check the notes and honor the adjustment. When I reached an agent she was very defensive about the outages I was inquiring about and said that it would only amount to a $5 credit, which was a huge turn off as I only wanted an assurance that these outages were not going to be the norm as I often use the internet for work related issues, so I turned it down. I was further surprised that the agent acted like I was doing something criminal by asking about the adjustment I was promised earlier in the year. She said that there were no notes regarding the adjustment and questioned why they would offer an adjustment when they gave me a promotion. I guess I'm going to give Hawaiian Telcom a try. Hopefully they will at least be up front and honest with me. read more

The staff plays around too much at this location. With many people in order in line waiting for their turn.. The time I went had at least 4 female staff standing outside, 3 guys at the counter. 2 were free the 1 had a guest. The 2 that were free were talking story and I know because me and BF heard their whole conversation as they were laughing as well. We waited our turn to be helped and thank goodness our rep was helpful and friendly. He was very informative and thanked us for waiting. read more

Need more WiFi hot spots ... right now it sucks. I switched from ATT because I don't trust National phone service spy on my calls and hate the TV commercials with the actress and balloons and boring ass stores with no people ... as agency should be fired ads are creepy .. And they are intrusive because I have to watch the whole damn mad when they're sponsoring mobile ads within things like NCAA basketball they need to create a five second AT&T add make me laugh to make better commercials AT&T you suck that's why I switch to spectrum. Up your game ATT Hawaii is a big market with tourists that need free WiFi.Mall WiFi also is pain in butt. look at the line for This spectrum store for example which begs the question either Spectrum has a lot of problems with their phones or service and people are coming to the store to get it fixed or Many local people are coming in there to sign up. . Can you look at AT&T and they got nobody in their stores or a five minute wait while you watch TV on your phone and have a cocktail at the AT&T café. Great idea Kimo. The thing that I've suggested to Spectrum among because I am a marketing wizard is that they need to create more WiFi hotspots in town as there are too very few hot spots at the beach or in the park and can you even get a spectrum signal. It really messes me up because I like to watch sports on my phone and even with the unlimited plan there are a lot of apps that don't work unless I have Internet like Twitter etc. So I get my suggestion to the Spectrum brass here in Hawaii is to put in some hotspots by your store at least so that we can get Internet reception at Alamoana beach park and then Kapi'olani Park and on Waikiki Beach by Dukes ... have the hotels sponsor it if you want to promote it more as your spectrum customer should be able to get WiFi Internet access. read more

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Plenty employee but walking around and the waitingblist doesn't mive at all. Very very slow and employee are slacking seems not to care woth peoples time waitingvto be serve. Very bad to he in this branch, read more

Spectrum - This waiting list hasnt move for almost an hour and employees keep walking around. - Television Service Providers Near Me - Honolulu, Hawaii

Too bad NO STARS isn't an option. The ABSOLUTE WORST internet service I've EVER had. Buffers constantly and makes it difficult if not impossible to get through any streaming program. No exaggeration- every night I have to unplug the router and the modem and restart them to get even part way through a show. $75 a month for crap service. The staff have tried to be helpful but they just can't seem to fix the poor quality of service. If you have any other option, I'd advise you to shop around to other carriers on the island. Update: Buffered again tonight since this review at least 3 times for several minutes. Awful. Horrible. Stay away. read more

Spectrum - Red light and no connection... - Television Service Providers Near Me - Honolulu, Hawaii

Reviewing the kapolei and Mililani stores for mobile service. Obviously 2 different associates. I just got the feeling like they just wanted to do the bare minimum. One just went through the motions and I left the same way I came in. Issue not resolved. The second one did not want to take the time to check if phones I was interested in was in stock. I switched ftom AT&T to save money. That I did But Spectrum stores need to step up on their support after the initial sale. If they raise their prices on my plan. I am looking for another carrier AT&T had great service but they were too pricey on their plans read more

All questions answered and I received the equipment I needed. Conveniently located in Ala Moana. Near Starbucks. read more

Spectrum - Make an appointment and there's no wait. - Television Service Providers Near Me - Honolulu, Hawaii

THE WORST SERVICE EVER. I would give them a ZERO. The people who work here just stand around not doing anything while there are 21 people waiting in line. It's extremely frustrating and disrespectful of peoples time. They stand around and joke amongst each other and get distracted by pets in the store. You also get charged if you just drop your equipment off cause you don't get a receipt?? Is that normal? First time and LAST time using spectrum. read more

This location is normally efficient and has excellent customer service but today a worker gave my mom horrible customer service. Nasty attitude, slamming doors , and basically giving a scratched up device saying that's all they have . My mom spent over an hour in line waiting because they did not have sense enough to update their hours online . It said they opened at 11:00 am but they actually opened up at 12pm . Several people in line were pissed. Why give us a router that your service guy that came to our house says is no longer compatible. Then to come in and get horrible service . Guess what if it doesn't work when she hooks it back up you are going to be hearing from us . I will be expecting to hear from a manager and not some stupid bad mannered worker that doesn't care about customer service or listening to what your company told her to do with the original modem. My mom ended up coming home with the correct modem but was still upset about the treatment she received. She forgot the workers name but I'm sure the receipt has the name or employee ID. read more

Why so many outages!? 3 out of the past 5 days I've had intermittent connection! I work from home and need internet, what am I supposed to do? read more

Internet service is unreliable and my first modem failed within 3 months. Our line is down again and a service technician needs to be sent to the address. It could be the modem (again) or it could be the line. The biggest problem for me is the online customer support. The most recent individual was very uncooperative. It's not worth going into the details but they refused to create a technician site visit. I asked for a supervisor. Nope, they refused to transfer me to someone who could help. Who does that? When I searched for a customer feedback/complaint method it doesn't exist. So no feedback about unhelpful customer chat representatives which means ongoing problems with bad employees. Not a great way to run your business for success. If I could drop this service I would. Sadly they're the only ISP other than $$$ Starlink. On the mainland we have TMobile as an ISP. Tmobile is simply fantastic compared to Spectrum. Much faster upload/download speeds, less expensive, rock solid reliability, and great customer support. I signed up to be notified if/when Tmobile home internet is available at my house. I will absolutely be dropping Spectrum and moving to Tmobile if it becomes available. read more

Place is so blown. Just needed to drop off equipment after canceling service and they made me wait over an hour, while multiple employees were literally sitting around doing nothing. On top of that, there was a homeless lady who had peed her pants sleeping on the couch next to me. read more

Went into Ala Moana location, super busy but the wait wasn't ridiculous. We were helped by Damian, he was quick and efficient and very knowledgeable! Definitely could use more associates like Damian. Thank you read more

Lame ass, service... About 20 people waiting to be helped and 1 worker, the others are in the back hiding or giving each other BJ's ... And why do they have " reservations" , if you can't make one online? Useless! All this BS for a remote control.. hour half wait really! .. oh and Big boss man, what you can't help anyone, only can talk shit with a customer about the super bowl and where you used to live? Lose money Carlton Banks! read more

Recently visited and received the best customer service experience ever this young man name Van went about and beyond to help me and did it all with a smile ! Spectrum has a gem with him on there team I pray the treat him accordingly! read more

Run for your life. RUUUUUN. Consistently bad (spotty, slow) service, and then, I had the gaul to want to stop my montly service (as my new place included Internet-Yah, Hawaiian Telecome). Spectrum however will not stop charging my bank account. Just note: they will not let you cancel online or via email. Then, you do it by phone, and they will not give you any confirmation number (as she noted, "We don't do that"). You will wait for an hour on the phone until you hang up (as they want to ensure you do not cancel). I finaly get someone to "cancel" it 12/8/2020. My account indicates it is no longer active and $0.00 due, but guess what? On 12/28/2020, they billed my bank the $49.95. Hopeless. Am filing with the BBB (at which they have an F rating--an F!) to see if they can help. Even if you only deal with them by phone, have hand sanitizer nearby--it's a dirty experience. read more