Horrible customer service. The guy I talked with is very unprofessional and rude. Worst experience ever

For company not people working there...Thanks time warner /spectrum for another increase in our bills no warning nothing at all.. You suck ass big time 64.99 for internet??? Insane.. I will be sharing my disgust with so many others via social media . read more

Terrible internet service constantly going out. No customer service over the phone. 60 bucks a month for what??? Worst ever definitely switching providers! read more

Horrible. Raising my monthly rate to almost 70.00 dollars from 40.00. When I called, and ask if there was any promotions, they said no and didn't care that I was going to cancel my service read more

They make you sign in and wait. Only 1 person at the register and 2others walking around. Wait time depends on how much bs the person attending you wants to talk. I get they want to make you happy but damn they upset you in other ways. Long wait times. Bad computer hardware. I'm still in the system for equipment I don't even have read more

Cancelled my account 17 days early in the billing cycle but they will NOT refund the balance. Said it was an update on the contract. So I guess they got the last laugh! Buyers beware. read more

I am beyond mad at this point! I have sat on hold for 3 hours combined, and getting absolutely nore with the representatives that I get connected with. I returned my equipment in over a month ago, and they are still charging me. No representatives can figure this problem out, all they do is say, "Let me transfer you to someone that can get this taken care of." Yeah well, no one has taken care of it!! All they have done is taken up 3 hours of my time by placing me on hold, and transferring my call. BULLSHIT!! Biggest sham of a cable company!! Sure is funny though that they know what to do when it comes to collecting money from me. I waist there were a way to minus stars, because Spectrum doesn't deserve even one star. read more

Super unstaffed. Staff also seems miserable and I feel bad for them. I'd be miserable too if I was this under staffed! There was a ton of people waiting and only two employees. One employee had a customer for the entire hour I was there so there was only one employee working on the line. It's so ridiculous. I was also rushed during my visit. Only positive to being here are free mini water bottles but that's about it. read more

What's with Spectrum's currently running commercial? It absolutely makes no sense at all, and I'm trying to figure out who they are trying to appeal to. The absurd violence makes this commercial completely inappropriate for young viewers. Considering their ratings and reviews, why would Spectrum continue to run a commercial that is not only difficult to watch but sends a very wrong message. read more

Terrible customer service. After trying to cancel service over the phone the first lady just hung up on me, they must get paid on how many accounts they save. I called back and after a long wait I got girl who was rude on the phone would not take no for answer. It took over an hour to cancel my service. When she finally gave up trying to keep me for a customer after probably 20 lower price offers she became rude. Then said there will be a disconnect fee. I said is this fee in my contract, she said no. When I said then you can not just charge me a fee. She said they have to send someone out to disconnect the cables from my house which I then found out from the office was a lie. What a rude, unprofessional group of morons on the phone. I then went a few days later to the store on Grand Ave to return my cable boxes. The man who helped me would not even acknowledge I existed. When I spoke to him he would not even answer me. When he was done verifying I returned everything he just gave me a receipt and said "you are all set". What a dick. Time Warner Cable service was bad and that is why I cancelled service. Our internet service never worked right, our devices would drop service and the TV would go blank sometimes for reason and then our shows would re-appear. I called the service who sent someone out to try and fix it. They replaced our modem but it did not fix the problem. We cancelled and got Verizon Fios and all our problems were solved. As soon as the Fios wen in, none of the problems we had still existed even though Time Warner said the problem was with our devices. Time Warner - you suck read more

I was hesitant to send my parents here, but they are new in the area and needed service. I saw the one star and thought their experience would be less than satisfactory. I could not have been more wrong. Stacee was wonderful with them. She got them all set up and was friendly and accommodating. The technician who came to the house (I didn't get his name) was very nice and helpful. Thank you so much for restoring my faith in your customer service . read more

Well, it took two months but my Spectrum installation was finally completed today, though I have had Spectrum provided internet, phone and television service, on a 25-year old RG 59 cable, for the last week. It took five tries to replace the old cable but today's VVD (a Spectrum subcontractor) Underground-7 team (UG-7) knew all the tricks and got the job done in a little over an hour. Performance on all home components is satisfactory, though my now-replaced Verizon/Frontier internet service might have been a touch faster. More importantly, after three plus years, I can now finally watch the Dodgers again! I had been with DirecTV for 14-years but this month they upped my bill from $85 to $145 while at the same time Frontier was upping my internet/phone from $55 to $75, all with no notice and absolutely no enhancement in services. Bottom-line: I'm getting superior service from Spectrum for $130/mo. ...at least for the first year. By the way, I too previously visited the office on South Grand two-years ago and it was a less than a positive experience. Accordingly, this job was arranged and managed exclusively via phone and email. Charter Cable does seem to have improved upon what was formerly TWC. read more

No problem with the service but employees are so angry here. Kind of reminded me of the DMV minus the bullet proof glass lol.

Dad had Spectrum cable and then passed away 5 years ago. I had them move it to my mom's new apartment, and then move it again when she moved into an Alzheimer's unit. She is blind and on hospice now, so I finally took in the cable box to cancel service. They (Osirus) wouldn't cancel and made me get a death certificate because my dad's name is on the bill! I asked how they let me move twice and pay the $100 bill every month for 5 years if I'm not on the statement... no answer. Maria (manager) apparently doesn't work weekends. I complied and brought the death certificate, but told him I should have just thrown the cable box in the dumpster and ignored the bills. He said, "They would have charged you!" I replied, "Charged who? I'm not on the bill. Good luck getting the money from a guy dead 5 years!" Terrible company and no moral code. read more

After a month of no internet, serious pixelization, two technicians and an underground crew, Spectrum finally got it right! Alex Iniguez of VVD Communications out of Cucamonga, Ca. came out and immediately took care of business! No messing around! He made the immediate decision to run a new line to our bedroom! We have internet again and TV is working fine! Thanks Alex and thanks VVD Communications! read more

If I could give less than 1 Star I would. Recently switched over to Spectrum after having Verizon Fios for years because of the cheaper price and promise of fast internet. Spectrum is by far the WORSE internet service provider I have ever had. My internet is constantly going out randomly throughout the day and they are constantly slowing down my speeds randomly (I use a speed test website to see what I'm getting). Every time I message their support all I get is a "we currently have a technician working on it"). This has been going on for months and nothing has been done about it. If you have the choice of spectrum internet or any other internet service provider possible, NEVER choose spectrum.. they are the absolute worst read more

I give time warner one star bc I like the speed. They sent a guy over to instal our internet first off the man never introduced himself or even told me why he was there. Our appointment was at 10am and was 30 min late bc he forgot a tool, then took 30 min to get back. He asked to use the bathroom and didn't even put the toilet set back down. He was very rude. read more

So update to last review, my connection goes out every day between 3 and 4. Without fail. It's even worse on the weekend

The wait time was good after signing in, but the customer service was awful. Cecilia was rude and talked down to my mother for asking simple questions. Stick to paying online. The upside is the store looks really nice and they have comfortable places to sit while you're waiting. read more

After waiting over a month to have a phone line installed, the phone line does not work. I have to call to have them "re-boot" the system to get the lines working for more than an hour. I've lost so much money from my business from this HORRIBLE company. THEIR SERVICE DOES NOT WORK Ive never hated a company more or been more frustrated. STAY AWAY!!!!!!!!!!!!!!! read more

I ABSOLUTELY HATE spectrum wifi!!! In my conominium complex spectrum is the only wireless provider no other companies service this area. I pay $65 a month for a crappy ass service. We rarely have good signal i find myself disconnecting modem and router and attempting to troubleshoot more than anything. Crappy Crappy service!!! read more

First of all, I guess I have to give at least one star to be heard! I have been a LADodger fan since 1970 and have grown up listening and watching Vin Scully. It's really a sad, sad situation with the cable dispute! I guess it is considered a legal thing when Turner "bullies" other companies rather than working with them to resolve this dispute! I love all your "one star" reviews! Way to go! I will continue to "listen" to my Dodgers. That will never change, and neither will my cable with Direct TV!!! read more

The WORST!!! Terrible installation...terrible customer service....mouthy staff that are no help at all...constant rate hikes...no incentive for customer loyalty. They are the reason I no longer have cable, telephone or internet. Life is SOOO much happier after dumping them. read more

I had to find a place and turn in some equipment. This office was near my job. I stopped in and employees were friendly. Nice clean and quiet office. Parking was ok. It was a bit hard to find as it is in the way back conner of the shopping center. If you dont pay attention you will totally miss it ... read more

I hate this company so much. I hope they go out of business. I'm forced to buy their Internet because they are the only company in my area. The Internet barely even works. read more

This 2 star rating is only because the installer at the.house was extremely good. Knowledge, professionalism, and suggestions were the best. The problem came in when the Starter TV package didn't carry all of the local broadcast channels. I wanted 1 channel only in addition. I called Customer Service and they said to get that one channel, I had to subscribe to their top TV package, but they would upgrade my Internet speed for free. That made the price go way higher. At every turn, they told me that they would be able to solve my problem. They never would budge. Just upselling more features continuously. I unhooked all of the equipment, took it to the Glendora store, got a receipt and left. So far, I've received 7 calls in 5 days telling me that they have a solution for me. Now I've got to find some other reasonable service provider. Any suggestions? Thanks. read more

Switched from Frontier to Spectrum because it was only choice I had, not because of service. I rented their router for a few months before purchasing my own ( don't waste your money in their cheap router-worthless). When I tried to drop off the router at the store as instructed by Spectrum, I was told there was a wait. Really? Two employees (Andrew and unnamed blue new) were laughing it up in the corner on the computer. After the sixth person came in and still no one is being served, I went to the counter and told them I just want to drop this off. Andrew said you have to wait, we are busy. He said he would not take the router back. The blonde decided to get to work and took it way to keep your 2 star rating, guys. read more

Spectrum is a joke. Their customer service is horrible. This has nothing to do with the physical location but the call center reps. Are they that uneducated where they just stick to the script and blatantly lie and tell me if I want to cancel my service I need to bring my equipment to the store thats the only way period! I said, are you half retarded what equipment knowing I own my own modem? This worker was so lazy she couldn't even bother to read what is in front of her screen. I asked after 7 years of paying 50+ a month for 50Mbps internet I said any specials you can do for me? My speeds suck! The supervisor then said, no thats the best we can do. Ok. Fast forward 3 days I later I have Fronteir internet at my house installing 300Mpbs up and down for the same rate I was paying for 50Mpbs. I canceled Spectrum over the phone and now all of a sudden they want to try saving me as a customer? I dont think so! Spectrum is a joke! Do yourselves a favor and drop them like its hot so they will learn to treat the people who are paying them with a little more respect! If they could get 0 stars they would have it. read more

they advertise great prices, then they increase your price 100%, and the service is lousy, if our California dept. of utilities did their job we would be better off. read more

I canceled my tv service with them because it was horrible. It took me forever to cancel it because they kept transferring me from person to another to try to keep it to the point I started feeling harassed. Now I'm turning their equipment. There are twelve people in front of me & only one person working. Just to drop off equipment ! Get your stuff together! No regrets on canceling. read more

I have been sitting in this office for quite sometime to return a box that is malfunctioning. There are tons of people waiting and 1 guy here to help. Others are running through the store ignoring everyone sitting saying everyone is at lunch. Very poor customer service here. If this cable situation wasn't such a monopoly I would change. Guess I should be looking into the fire stick! read more

I was so disappointed to hear that Time warner was going to switch to now Spectrum:/ Service over the phone is horrible, all they want to do is sell a service at no cost. Prices went high immediately! I don't recommend this company to anyone be ware!!!! I rather be without service and use my phone till I find a company that actually cares about their customers... And I'm sorry but their office customer service is Glendora is ridiculous they need to hire people with some customer service, the wait is horrible!!! The good news today, I no longer have this new company... I suggest you find a new company fast and switch:) read more

Kinda ridiculous there. It was packed with only two people working. Finally another person came waltzing in. I shouldn't have to wait 45 minutes to pay my bill. They need to bring back the machine!! read more

Yup, all Spectrum cares about is money and not the customers. My wife and I signed up for one of their promotions, which was a good deal. And if we decided to cancel either our Cable or Internet, the promotion would still apply. We were promised the promotion would still apply.... so we waited for less than a week and decided we only needed internet and not Cable. So when we asked them again, when we cancelled Cable, the promotion would no longer apply when we where promised it would. That was mid informative and we were obviously upset. If we knew in advance the promotion would not apply if we cancelled the Cable, we would obviously went with a different alternative or options with the promotions they have. Spectrum they said they couldn't do anything even though they promised something they said they could do. Don't believe the commercials about caring about the customers, all they care about is the $$$. They will screw you over, if you don't believe me, look at these yelp reviews. 1.5 stars out of 5. I mean that has to mean something.! read more

Was pleasantly surprised with the customer service. Stacie was a BIG help and saved my father money even with maintaining essentially the same services. She was professional, helpful and friendly! Thank you Stacie! read more

Customer Service 101: If you're sending a client to another location 30 mins away to pick up equipment, you should do a courtesy call to that location to see if they even have it in stock. They claim they have no access to availability for other stores. They offer no solutions to make anything easier on the customer. This entire company as a whole sucks. Pricing is outrageous, product isn't reliable and customer service is horrible. Took 2 install trips for my cable to work properly. Turns out the original installer used tape for all connections because he ran out of proper connectors. read more

I have to say the customer service experience at this location is the worst I have ever had to endure. First off the wait to see an agent is almost an hour, then once you see an actual person they have the rudest personality. Everyone greets you with a smile until you bring up an issue usually a billing issue or technical problems. They overcharged me 200 dollars I provide proof that there was an error and they act like the system never mashes a mistake. They indicated to me in order to assist me they need a payment, I indicated I have no balance this is an error. Once the manager came into play then they tried to charge me for equipment I never requested or had. As I stopped for a minute and looked around everyone had a complaint or was complaining to there service dept. Every service agent was giving the same excuse to different issues like they're trained to give excuses instead of resolving the issue at hand. I'm forced to stay with them until the Dodgers season is over. read more

I called spectrum and asked for a better price on my subscription for TV Internet and home phone the lady said she couldn't help me and the best she could do is give me $10 off I told her I was on a fixed income and couldn't afford what they were charging me she was very rude and seem like she hated her job what I got out of this whole situation is spectrum is starting to act like frontier which is horrible so spectrum TV and their service reps are in the field are fine but their office people suck they don't want to work with you on anything so I can't recommend them because their people in the office suck I would not go to them the new thing is streaming TV and that's what I'm headed toward my son is going to hook me up with streaming TV which is a lot less than what they're charging me on spectrum as far as I'm concerned spectrum can kiss my ass like frontier KEN and go fuck their self as far as I'm concerned read more

I gave one star because 'zero' is not an option. I recently made what I thought was going to be a change to TWC. (My internet carrier is going out of business so they gave TWC as an option to take over service). TWC set up my account, gave me a job number, set up installation, etc... However, because I live in an area where TWC has not been in the past, I told them I was concerned. I wanted to confirm my appointment. They reassured me 100% that that was in the past...they can do it! I told them I am disconnecting service so I don't want any problems. Again, they reassured me 100% everything is fine. On the day of install, my son called me and said the guy was there 2 minutes and left, they couldn't do it! They 'never called me, my son called me! And when I called them, I was told that for sure they could do it, they just have to do construction first! They estimated 3-5 working days, and I would have service! In 3 days I didn't see any construction taking place so I called them again. I was told that the construction was done! And I would have an installation soon! They just had to have the supervisor call me back! You guessed it... that never happened! I called them again and was told I would have an installation date that day! Well, I still don't have service and it took them 1.5 weeks to finally tell me 'there isn't going to be any service!' They can't do it! All of my services are disconnected, and they never apologized! I don't have any idea how this company is still in business! If you are considering this company, I hope you reconsider. I hope this review will help someone before it's too late. I am very pleased that this ended before it started! All of these companies are similar, but I've never seen anything this bad! It's a blessing in disguise for me! read more

The worst customer service ever took a day off for install,tech said there was no cable and had construction crew come out turns out there was cable so we called him to come back and finish,he said 5 o'clock never showed,what a wasted day,we decided to cancel and wanted our money back after fighting with them they were supposed to credit our account back,never did called and they said sorry we sent check will be 4 to 6 weeks,what crooks,they need to fire everyone in the company and give the jobs to people who care read more