I went into the Spectrum store to order my new iPhone 17 and upgrade my cable equipment…read more Employee Carlos assisted me and provided FANTASTIC customer service. Carlos was very helpful, patient, and friendly. Carlos transferred all my apps, photos, etc., from my old Apple phone to the new one in 26 minutes. GREAT service!! All of the employees at this location are very friendly and helpful, and the store is always kept clean, well-organized, and fully stocked.

I came to this store to trade in my modem. Our internet had been acting up and dreaded coming in…read more The store was very busy yet was called only a few minutes after signing onto the kiosk. I had the pleasure of Alan Hernandez assisting me. He instantly connected with me and was so friendly, patient and knowlegable. I bought the wrong box (my router) in and was pretty embarrassed. Alan still sent me out with a new modem (yes, I promise to bring the old one back) with detailed instructions on installation. He pretty much sold me on switching my cellular service from AT&T to Spectrum. I am so grateful for people like Alan who can make such a difference! Keep up the great work =] On another note, our internet has worked flawlessly a week after installing the new modem. I'm very happy with the outcome. Thank you so much!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.

for the most part ive really enjoyed having them. granted,…read morei believe they treat their new customers much better than their long time customers (including those transitioned from verizon). ive been a customer for almost a year and ive had to call customer service and get in touch with high level support for a few issues. last year around christmas i was having a lot of issues with line quality and packet loss. after some back and forth i was assured that the congestion would be alleviated with the updating of their lines so it will never happen again. hasn't happened since. i believe them too since they've just now started offering upwards of 2Gbit/s! that definitely requires updates across the hubs, lines, and ONT. overall, the times that ive contacted customer support have been helpful and i do believe they work very hard to solve issues. otherwise the service is reliable for the most part, and i enjoy the fiber speeds! ive noticed now, however, that new customers get a mesh wifi set up :P. much better offers than when i signed up.

Well.. I've been waiting for a phone call since January to fix my phone.. that's still not working…read moreand you are still sending me a bill. Do better The fact I have to pick one star.. blows my mind

Justin, the cable installer for Giggle Fiber, did an outstanding job from start to finish. He took…read morethe time to understand exactly how I wanted the line run and followed my requests perfectly along the eave, into the attic, and straight into my electronics closet with a clean, professional finish. I was previously with another provider whose service constantly dropped, so I had high expectations for both the install and the setup. Justin exceeded them. He was friendly, extremely polite, and very respectful of my property. He worked neatly, cleaned up after himself, and made sure everything was done right the first time. He even wiped down the attic door to remove fingerprints before leaving. I am OSHA 30 certified and have worked as a foreman, so I pay close attention to how people work. I could tell immediately that he was highly experienced and worked safely at all times. He used the proper ladder for each part of the job and rotated through three ladders, two extension ladders outside and one A frame ladder inside, which showed real professionalism and attention to safety. It is rare to get an installer who really listens, works safely, and takes pride in the quality of their work. If you get Justin for your install, you are in great hands.

We bought Giggle when they advertised 800Mb/sec, now it's 80Mb/sec. Ookla verified…read more Internet goes down every night 1a.m. resets at speeds 40Mb/sec. Throttling and shutting down. Thumbs down.

I went in today to purchase an updated sim card for a new phone after speaking with a Boost…read morerepresentative on the phone who explained what I needed in order to activate. The employee on the phone said it would be $9.99 and they could activate it in-store or I could call/go online to do it myself. The woman working in the Azusa store today told me it would be $60 total for the sim card and activation fee. After pushing back a bit since I was just told a much different price she said she doesn't have many sim cards and she needs them for the phones she sells in stores. However, she repeated that if I wanted to pay $60 she could sell me one. I decided to go down the street to the Boost in Covina on Arrow and they had the sim cards for $9.99 and activated my phone for free as company policy states. Seems a bit shady to try to upcharge so much when the sim card only costs $9.99 and activation is free. Not fair to try to rip off the community.

Not helpful at all. My dad is a senior and isn't very internet savvy, so he went in to try to seek…read moreassistance in updating his card number on his boost mobile account. The woman working there told him rudely, "That's your problem." She told him to call the customer service number and figure it out himself. While calling customer service who kept him on hold for over 20 minutes, he then was able to get it taken care of over the phone with absolutely no help from the sales lady. He needed to use the restroom and asked her if they had one available. She rudely answered "No" even though there were men's and women's restrooms right behind her. My dad is a very nice man, but this woman profiled him based on his appearance. If you want someone to assist you who will treat you with courtesy and respect, don't come here. My dad normally goes to the other Boost location on Arrow Hwy and Azusa where the guy working there is kind and helpful, but he was unfortunately on lunch and this was the next closest one. Go to that Boost location. Don't come here.

I want to recognize Edward for his exceptional customer service. From start to finish, he was…read morefriendly, knowledgeable, and very patient. He explained all my options clearly, he gave me such a great offer for internet and cell service, never rushed me, and made sure everything was set up correctly. Because of Edward, my experience with Spectrum was stress-free and so positive. I truly appreciate his professionalism and dedication. I got such a great deal too. Thanks!

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business

This covid 19 situation has really made me focus on how technology truly is in all aspects of my…read morelife and how I am not using it to its fullest capabilities. With the help of John Bogdanov at Telworxs I now feel so confident when it comes to technology. He was so friendly and not once made me feel ashamed of not knowing alot about technology. Thank you John for supporting me during this time and answering my many questions. You need to speak to John for all of your technology needs he is amazing!

They always are super quick and helpful in assisting us with the best services and positive…read moreattitudes. We are lucky to have Jesus and Karyn as our go-to "all things internet and phones" They even get us great deals! It is a pleasure to work with them and we recommend them to all of our friends and family, you will not be disappointed! Thank you Telworx!!

Hope whoever takes the time to read this all the way through. We were Frontier for 3 years at our…read moreold place... then moved here and had a HORRIBLE experience with Frontier. To alleviate the horrible and negative words... I called today to confirm that they were coming today, and JASMINE was AMAZING. She called the actual technician and confirmed everything down to the apt #. Their service/product is quite good.. and JASMINE was really REALLY great as far as pushing through to ensure that everything was going to go as planned for today. Jasmine deserves a salary boost. Just for the record, this will be the 6th time Frontier should be coming here. So yes, I was very happy that Jasmine was SO nice.

This company and their customer service is absolutely the worst!…read more My 93 yr old Grandmother has been without service for 3 weeks. After taking over 45 min to speak with a human... I was in contact with Joel, Lizard (true story) and Toby... All of whom said they will follow up personally and talked to me about their own grandmothers. I stated.. I bet you wish you can call her... because I can't When you go through the prompts.. the system will say that it looks like you have an appt and it will be a past date. Then it hangs up on you. How this company is still in business is mind blowing. Everyone should cancel and move on. Frontier if you are reading this. You should respond...but I'm sure Toby, Lizard and Joel will be replying with my open ticket any second There should be zero stars as an option

Did a walk-in to drop off equipment. A staff me never asked me to check in on the screen. Didn't…read morehave to wait too long, probably less than five minutes. Return was super easy since they already have my information from checking in. Very clean, big, and spacious inside. I was also able to use the kiosk to make a payment. They allow credit card, debit card, and even cash. Easy and hassle free.

The store I had no issue but the over the phone customer service is the worse ever I have…read moreencountered I called in about an issue with equipment and my bill I explained I have been thinking about going to frontier because I have been without internet for almost a week I thought my new equipment was being shipped He was no go to the store they have it there and they close at 10 you should make there in time I'm like wow nothing about let's look at your bill or I'm sorry about the mix up let's see what we can do I would not recommend spectrum to anyone Now I went to store in West Covina mall The associate helped me and I explained I was only there to replace my existing equipment wifi and modem He said the only way was to upgrade my devices and he tried to add a sim I explained to him I didn't need a sim and I already have a great plan with T-Mobile He said that's the only way. Bottom line I left with the same old crappy devices that don't work and I have intermittent Internet My goal to leave spectrum after 20 years Do not go to spectrum

Comprehensive networking and IT with excellent customer care…read more I used Netexem to design, build and install the computer system and VoIP phone system and all other electronic system in my new office.

If I could give Netexem more than 5 stars I would. I've been Matthew's client for my home and small…read morebusiness for the last 4 or 5 years. Each time I requested a service from him, never needed to be follow up by me. Matthew is very detail oriented and trustworthy. His quick response, knowledge, and expertise are over the beyond. I contacted him to setup a fax number for my small business yesterday and Matthew set that up less than 4 minutes with the lowest price I could even imagine and works perfectly for my needs. I would definitely recommend "Netexem" for any individual who likes to lower his/her bills with the greatest service. Thumbs Up Matthew!