My daughter and I came in to purchase a high school graduation gift--a new iPhone 17 Pro…read more The store was very busy, but I could see that the employees were working as quickly as possible while providing great service to each customer. When my name was finally called (after waiting for 15-20 minutes), the Spectrum Representative, Carlos, assisted me with my purchase. Carlos, whom I have dealt with on numerous visits here, was super friendly, very knowledgeable, and professional. Carlos always provides GREAT customer service, and I truly appreciate his dedication to assuring that other customers and I leave the store happy with whatever they were here to do. Be it with cable or internet service, the purchase, or issues with cell phones and/or equipment returns, Carlos and all the other employees will always do their absolute best. The store is always clean and well-organized, with displays of a few of their products. Thank you for another positive shopping experience.

Review for returning my equipment after terminating my Spectrum service. It was super fast and easy…read morewith their online appointment system. I arrived 15 min early and a minute later after checking in with their link, I got a text to go inside the store. Once inside, they took care of me immediately and the equipment return took less than 5 minutes. Fast and easy experience with no funny business! Unrelated to the particular store but I wanna rant about Spectrum: Was a Spectrum family previously at my old house and for 8 more years on my own account after I moved since that was the only good service available in my new home area at the time. Canceling my service took longer than I felt should on the phone... the agent on the phone kept talking to me and did all the typical sales guy talk to get me to stay. I hung up feeling extremely annoyed after successfully canceling.

I've been with Frontier Internet for many years, ever since AT&T sold our service to them. At the…read moretime, I was NOT happy about it--in fact, I was so annoyed with AT&T that I eventually canceled my other AT&T services too. But over the years, Frontier completely won me over. My internet has been reliable, fast, and affordable, and I've been very happy with the service. I honestly never expected to become such a loyal Frontier customer, but I did! The only thing I'm not thrilled about is seeing AT&T involved again. I just hope Frontier continues providing the reliable service and good value that made me appreciate them in the first place. Please don't mess with a good thing!

They really went downhill after the Verizon acquisition. I filed an FCC complaint, I encourage…read moreothers to do the same if they experience frequent interruptions now. I called in for support and they would lie to me and claim there's no disconnections. I've wasted hours on the phone with them. They finally admitted there were disconnections after I showed them countless photos of the modem disconnecting.

For a company that states it has the most reliable internet why is it that you don't bother to…read moreprotect the boxes from this "squirrel chew" problem that everyone in your company seems to know about. I now have had no internet and no cable for two days and per your own technicians you have no idea when it will get fixed. Everyone on my street with Verizon is now without cable and internet. I know a few of my neighbors work from home and I am currently in school and unable to access my coursework due to your unreliable service. Well hello time warner- here I come....

DAVID GGGGGGGG UNIT! Was absolutely incredible. He helped me with my phones ESIM and he went above…read moreand BEYOND and exhausted every way to fix my issue. He spend a great amount of time, he was patient, and understanding and was relentlessly motivated to help me. I got ESIM TO Work and thanks to David GGGGGG unit! The TMOBILE server was down so the ESIM did bot register. Later on that day the Server Came back up and with the TMOBILE LIFE APP, the PHYSICAL SIM WAS ABLE TO TRANSFER TO THE ESIM. DAVID GGGG UNIT IS A BOSS. HE printed the Physical Sim card so that I could use for the weekend. Very top Notch service. Great guy. 5 stars on here as well as the Tmobile survey. Thanks Again! A+++++

Ruben was incredibly helpful to me and my family! He helped us set up our new iPhone 17s and even…read moretook the time to walk us through everything so we knew how to use all the features. He also hooked us up with some great discounts, which we really appreciated. He stayed a little past closing to make sure everything was working perfectly -- that kind of customer service is hard to find. Thank you Ruben! We truly appreciate your patience and help.

Sad to see this location have such a low rating! Personally, my experience at Spectrum was great! I…read moream moving to a new house, so I needed to sign up for their service and receive a new router and modem. I decided to pick it up since it was going to be faster, so I went to the Alhambra location to pick it up. It was fairly quiet so I was helped right away. The guy who helped me was really nice and made small conversation, so I wasn't just waiting there in silence which was nice haha. He pulled up my order and put everything I needed in bag. He also included additional cables just in case I needed them for set up. He mentioned that there was a 24 hour service number I can call if I ever needed help setting up. Overall, I had a great experience in the store. Ive been using Spectrum for the past 2 years and I haven't had any real problems. Sometimes it does get spotty but itll reset within a few minutes which is no big deal to me. I also like their online portal. It made everything easy for me.

Waiting forever just to drop off a return. Not even a self service, and not even a representative…read moreto guild or greet customer. Is it expensive to hire a representative? Busines are playing ton of money to do service with you and this is what you return your clients.

A sincere thank you the nicest, smartest Cable Guy EVER! We've been having on-going problems with…read moreour Frontier-Verizon cable/DVR system for literarily years. Numerous calls to their Un-Helpful Center and visits by other Field Technicians have been just a big waste of time because nobody could figure out how to record more than 2 shows at a time despite the fact we are supposed to be able to record at least 4 shows and still watch another channel. Andrew Flores would not give up. I listened as he called repeatedly to various departments and support people until he traced the problem down and fixed it. As a side note, Andrew has a good sense of humor and has a remarkable resemblance to a young Adam Sandler. Hey Adam, you're always creative with your casting; you should find a place for an Andrew in an upcoming project. You won't be disappointed.

Five days now without internet service. Again spoke with wonderful apologetic representatives but…read moreabsolutely useless. No one will let me speak to a manager and no one seems to know what to do. Just trying to talk to a person is so frustrating, all they do is prompt you to use the app or text. For what I don't know since they can't help you anyway. My only alternative is to check out Spectrum or T-Mobile internet service. It's such a shame this company I've been so happy with for almost four years SUCKS.

Contacted John to mount my 85-inch TV, conceal all the wires, and mount my soundbar. He was quick…read moreto respond and very easy to make an appointment with.

John does an excellent job. Over the years, he's mounted TV's for me with outstanding results…read more Save your time shopping around, this is the guy you want.

Great experience with Carlos. Set me up for internet and even sent me a list of the local utility…read morecompanies I needed to call. Pretty easy to complete.

**Second Review for Anteater**…read more After my previous experience with Anteater Home Solutions I didn't hesitate to call Carlos when I needed his services. As you may recall in my previous review Carlos helped me with my current provider to save some money monthly. This time around I found myself having to setup new service for my new place. I am a bit of an over preparer so I reached out to Carlos well before hand to discuss options. He thoroughly asked me questions and helped me discover that I needed more than just Internet services. He quickly identified I was paying way too much monthly for different streaming services and Internet. Carlos curated a precise pricing strategy with one of his go to providers to save me over $100/Month on internet and TV solutions. Honestly, it's a little embarrassing knowing I was paying so much for internet and streaming services. I'm just thankful I have Carlos' guidance and expertise in my corner!

Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!