No one likes their cable provider, especially not when it has a monopoly and has no reason to care about customer service, but the guy in this store went well out of his way to stick me with a bill I didn't owe. I tried their service for three weeks and went in to cancel because they sent me a bill for $475. The manager was annoyed that I thought that price was unreasonable and said that it's nothing like Netflix and that I shouldn't compare the two. That was simply a stupid thing to say and I just ignored it and asked to cancel my services. They have a 30 day money back guarantee thing, so I should have been fine. But the idiot here tried to tell me I would still owe money and when I asked why, he said because that's not what the 30 day covers. (Yes it is. I read their fine print.) He then became angry and said he was not going to argue with me and that I should take it up with the store I ordered from... Turns out my services were fully canceled but this idiot intentionally added another service without telling me, and then immediately forwarded my account to a collection agency so they start harassing me. The debt collector shows up on my phone as a scam so I didn't even answer, but I looked up the number and found out it was tied to time warner. I called time warner (spectrum) and they cleared my account and apologized. Dude, if you're reading this, you need to relax a little and not take cancellations so seriously. Also what you did is illegal and just plainly annoying. read more

Spectrum - Idiot referred my account to a collection agency when I didn't even owe anything. - Television Service Providers Near Me - Fullerton, California

Business account internet went out causing us a loss of business and making all work twice as hard, if even possible. So we figured they would get someone over or get it fixed as soon as possible. But here we're are 3 days later and nothing but oh hey they did offer me a $20 credit so I guess all is good now. Jokers... go thru someone else read more

Spectrum - Me In the dark waiting for a response - Television Service Providers Near Me - Fullerton, California

If you're new with spectrum cable & you need to go to the local store on harbor blvd in Fullerton then make sure you make a reservation online or by phone coz you don't want to end up waiting for a long time. This facility has no restroom and some staff are just talking to each other. Unforgiving read more

This review is for their internet products ( modem &router). So because of pandemic, almost everyone is working from home using the internet everyday, and that's where my issue started. My internet just went out for no reason. I called spectrum, which took 45 minutes to get a hold of representative (understandable w/ situation), and had a technician sent out on the next day. He said my lines outside home were too old and calcified that they need to replace it. So the wire was replaced and I expected the internet to be much smoother and faster since I paid for their fastest service. But it got worse than before. I had frequent intermittent connection, reset modem and router dozens of times before I call them again. Technician came again, and the signal sent from outside wire was unbalanced that the modem was going out frequently. So he adjusted that, and checked the signals, and it worked pretty great when he was with me. After few days, the speed was having an issue. So I called them again, and they were not able to fix anything on the phone, so another technician came. He said their newest router was "smart" router that it switches the broadband from 2G to 5G wherever you are at home automatically, was not working as it should be. So he replaced that, but didn't make the speed better. After exchanging the router 3 times at the local store, I just ended up buying a new router from bestbuy. So pissed how technicians cant even find out what the problem was, time I wasted with their support services, I wish I had better internet choice in my resident area. I do not recommend spectrum internet. read more

Not sure why there's a wait for returning modem/equipment. I've been waiting for 20min. Shouldn't take more than a couple minutes to do. The store needs to identify and triage the requests by the different types to minimize wait times and customer complaint. read more

Beware dealing with Jason who said he was a manager but I can not imagine someone like him is one. He did a complete bait and switch when we signed up for internet. I dealt with him through phone calls, texts, and finally having to come back into the store. He continued to LIE straight to my face and the promises he made on internet cost and speed were never reflected on our account. He will no longer respond to my texts because he knows what he did. We finally just called Spectrum directly and had a great customer service experience. We now know not to deal with shady salesmen and just deal directly with the company next time. We will never walk back into this store while he is employed there! read more

I disconnected my service and they would not give a credit for the non used dates! Very unhappy with their customer service!

I've had bad experiences with this location in the past having to go through a long check in process and wait in line for hours. BUT today I was quickly welcomed in, got to skip the check in, and was brought up to the desk immediately. Couldn't have been there longer than 10 minutes! I think they've made some changes and upped the staff to make it a smoother process, no complaints now! read more

Not a good experience at this location.... No staff got here when doors opened at 10am... for a equipment exchange due to faulty cable box...... was number 6 in waiting line and have been here for 1.5 hrs and still have not been attended... I know it's a process ... but it can't take move than an hour to do this.... Knowing that it's the week end they should know that that's when more people can come in ... should have more staff..... very poor service at this location. If you come bring a book or and a snack... your going to be here for a while read more

Finally Good Customer Service because these outages Specturm notation with Billsmart to low my mom's bill for internet we will paying 104.99 for giga Billsmart and Specturm drop down to 94.99 read more

Despite all the horrible reviews, my wife and I had a quick and pleasant experience with these folk. We needed a new modem and wireless router, and they steered us to this Spectrum store(which I never knew existed). We signed in, and they called us up. We grabbed our new model and router, and out the door we went! read more

Gentleman was nice, but the lady (Susie) either doesn't care about doing her job well or isn't competent at it. I tried to buy a phone from them today. I'm an existing customer with a paid off phone. She said I am not able to upgrade until I'm with Spectrum mobile for 6 months. She said the only way I could buy a new phone was to add an additional line. I said there was no way that was true. I left and went to Brea Spectrum and bought a phone within 10 minutes. Staff here don't seem to care about doing a good job or knowing about their products or services. read more

TERRIBLE! They make returning of equipment so hard! Literally have to wait just to drop it off when AT&T will elt you return it to amy fedex in SECONDS. Ridiculous read more

This was by far the worst experience I have ever had. I Dealt with Marc. Went to this location on Saturday. I had every set up for an appt on 8/14/24 at 8:00. By 9:30 they had not showed up. I called and was told they had no appt for me. Finally, at 11:00 they showed up. The order was not correct as they did not have the home phone as being transferred, said that would be done on a later date. Was on hold for ever trying to get correct pricing since they did not have the phone listed. Was on the phone for over 1 hr. and it still wasn't correct. They installed the internet and TV. When the person left the channels were not working correctly, was told this was a glitch in the box. Was on the phone again still working out issues with price, glitch in the box and issue with home phone. At the end my final price was $225.00 when I was told it would be $134.00 for everything including the home phone. At this point I had dealt with them all day long and decided if they couldn't even get everything installed correctly what other issues would I have. Was also told I would have to have a new phone number. Another hr one the phone to cancel the whole thing, as they had messed everything up. I finally took the equipment out and took it back to the Fullerton store where I had first placed the order. Talked to the same salesperson Marc and he had no clue as to the issues or how the order got so messed up. After spending all day dealing with this people, I decided to stay with AT&T. Never ever again will I deal with Spectrum, this was one of the worse companies I have dealt with. They tell you one thing to get you to let them come out and then everything changes once they get there. Star rating would be a -1 read more

Customer service as bad as the product service they offer. Hellen Keller would do a better job then the shit heads already working here. Dmv is faster. Unorganized and rude, they bait and switch prices on their internet. It's fucking slow as fuck internet! It's as slow as the employees. Fuck spectrum. read more

Very Slow customer service I wait for more then 30 mins just to return a cable box waste time

Longest wait ever! Came in on a weekend and there was only 2 ppl working the counters. The third person was just walking around talking to people and customers making the wait even longer. Waited 2 hours just to pick up equipment and clear the mistake Spectrum made. Everytime I have come here, the wait has been really long. Spectrum continues to disappoint! Time Warner cable was a lot better, miss their service. read more

After 5 minutes talking to the robot was finally able to press 0 to speak to someone. Then it says Sorry Im having difficulties and hangs up. I wish these companies would go back to using real AMERICAN people and stop using robots. I tried twice so I guess Ill have to go into a store. All I want is to have someone come out and check my connection because picture keeps cutting out read more

You're going to find a line at this location no matter when you come so I suggested coming in adding your name to the list and do some shopping lol There is a couple seating or standing options because it's a large place but since they offer cell service now there is so much more tedious work being done so they take a little longer than usual however the staff was always helpful and courteous even though they have so many customers their information and energy was pleasant read more

Horrible service! This company took $1000.00 extra from my checking account. I may receive a refund 21-30 days after I reported the mistake on Spectrums end. They weren't helpful. Every representative gave me incorrect information. They took my paper check for $129.92 and put it through as an electronic check for $1,129.92. Mistakes happen but they don't care at all. Hopefully, I eventually get the refund. Not looking good at this point. read more

In reality, Spectrum Internet speed is barely 70Mbps or less, supposed to be at least 200Mbps that Spectrum charges us starting at $49.99 for new customers and $84.99 for existing customers. Really frustrated with quality of service and fraud business mindset. Shame on Spectrum! read more

Spectrum - Poor Internet Speed of Spectrum - Television Service Providers Near Me - Fullerton, California

Hello fellow fullerton residents. I am local business owner and love living in fullerton. I have a family of 5 (all boys + My lovely wife) and we had an incredibly disappointing experience with spectrum. I honestly have started to looking into the possibility of a class action lawsuit because of both the services promised vs what was provided (3 years of not delivering what we were paying a premium for) and some pretty sneaky uncommunicated billing practices. We paid for their fastest internet (400 mbps) after 36 test of internet speed spread over 4 months the fastest speeds (non-peak hours) was 128 mbps. After calling 8 times over 14 months. no solutions that lasted longer than a few hour. We then waited for ATT fiber optics to become available and when they did we pulled the trigger (1000mbps for $70 a month). It was $21 less than spectrum and with FO tech we would have "speak hour" issues. We disconnected the spectrum connection on 5/26/19. Returned the equipment and canceled services on 6/1/19. I was informed by the person that Spectrum "No longer prorates invoices for canceled services" which meant I was on the hook for another $90.99 for the month of June. I assumed that a policy change like that would be communicated (not really) or a supervisor would see that our system has been inactive since 5/26/19 (they can actually see that data) and offer some fair amount to be paid (wrong again) I spoke with Dametrius from billing and then with Juaquin the super and they held the line. offered nothing, called me unintelligent (which is partially true I suppose) but still not appreciated. And threatened to send me to collection over the amount. I did ask how it was communicated and it was on the digital copy of my april 31st 2019 bill that you never actually see if you sign up for their paperless billing. Anyhow, I strongly recommend not using spectrum for any reason. Companies like this value $ more than integrity, fairness, justice, the working class or consumers. I myself will no longer use any of their products or services for the remainder of my human existence out of general principal. If anyone else has these issues or knows a good CAL Attorney post it in comments please. read more

Literally had to repeat for 30 minutes that I was not interested in mobile service. Me on repeat x30: sorry, I'm not interested Lady: -proceeds to ask about my interest in mobile service- Wish I was lying about this but this was the craziest experience I ever had with somebody from "sales"? Need a huge training revamp for employees read more

Wow. Such a horrible experience. I had to get a new cable box for my mother-in-law because I had closed the account that was under my name as I moved out from her house, and I was advised that the cable box had to be changed in order for her to use the service. So I headed down to this Spectrum location in Fullerton. When Linda asked what I was there for, i told her that I had to "exchange" the cable box (since i am returning one to get a new one, i thought it was an "exchange"). So she gave me a new box but when I told her to make sure the new one could be used for the different account, she found out that my account had been closed. *MOOD CHANGE* then she started giving me an attitude saying that that is not an "exchange" and that I should know what I'm talking about... How the hell am I supposed to know what term you use for an instance like this? I don't work at Spectrum! To me, if I am returning a device to get a new one to use in the same address, it is an "exchange". Are you there to help customers or are customers there to make your life easier? The whole time she was giving me the new box, she was shaking her head at me to make sure I felt how stupid she thinks I was. Wow. Great customer service, Linda. (Sarcasm, btw) Such a bad experience to ruin my day. Thanks. read more

I walked in to return my equipment no one greeted me and I've being a customer for long time waited more than 20 minutes and no one have asked me any questions regarding my visit horrible customer service and I will be looking to cancel my account as well and look for another provider what a disrespectful associates never go back on top of that I cancelled my account and they will charge me the whole period as they said they are not prorated company yes it is a rip off company read more

When you cancel service they don't pro-rate your account. You're forced to pay the full month even though I cancelled 1 day into the next billing cycle. The home internet service is poor, kept losing service. Had to call Cust Serv 5x's on 3 different occasions to fix my user ID as they had someone else's info on my account. As I cancelled my account today the best offer I received was to keep the bundle package & they'll only add $6 a month to my bill. read more

By far the worst service... Stay away! Their internet is service is trash and extremely expensive for how slow it is. They tell you no contracts and put you on auto pay. Then they start increasing your bill. When you call to cancel because your bill is now almost double what it started as all of a sudden they want to give you a promotion. When you cancel in the middle of the month they charge you for the full month bill. That is their policy that they do not disclose when you call to cancel. They are scam artists. Do yourself a favor and stay away.... I wish I looked on Yelp and read the reviews before I signed up for it. read more

Hi this is company Change deal every week Bed customer service I paid my own paquet too leave them Never came back read more

Been waiting for an hour just to return equipment which took 2 seconds for staff to process. There are only 1-2 reps assisting with subscribers on a busy Sunday (I'm number #13) even though there are 8 systems computer systems available. I get it, nobody wants to work and it's difficult to adequately staff but it doesn't even look like they care or have any sense of urgency. The store is nice, has AC and a charging station for your electronics, and the reps are nice though. But please, figure out a better way to return/issue new equipment to customers. read more

We have been trying to turn off our service and they keep racking up the bill it is now over 300.00 with interest,the gentlemen refuses to turn it off unless we pay the full amount which doesn't make sense when my son has moved out. read more

This has been the WORST experience! Incompetent sales people have not been honest with me. I'm trying to simply activate a phone line, and this location has taken me down the most confusing rabbit hole by giving misleading information. Unbelievable lack of care or support. Looking into switching services ASAP. read more

Make sure to make an appointment before coming in. If you do not have an appointment be ready to wait 30-40 min for a walk in. The store gets really busy but I still found the staff very respectful, organized and helpful without being pushy on their service packages. Review is for Van for educating me on my plan and equipment. FIVE STARS for his prompt service and patience to answer all of my questions regarding billing, internet speed and equipment. Thanks Spectrum! read more

Went to the Spectrum store tonite for help with activating my new phone. I was very lucky to have Edgar help me. He set the phone up for me and gave me a quick, much needed tutorial on how to use it. ( This was after the person at Spectrum Customer Service was unable and seemingly unwilling to do so.) Thank you Edgar !! You are wonderful!! And thank you Spectrum. You are so much better than Verizon. read more

What horrible customer service, why does Spectrum cost so much money and you have to wait like you are at the DMV, 2 staff members, 15 people waiting. This place sucks, my dad died and I have to return the equipment. Fullerton Spectrum sucks! Why not hire more staff. Right now I am 9th in line been waiting a long time read more

I had much different experience with Spectrum than most other customers it seemed. Just 2 years ago I was with AT&T and it was awful times. Spotty, slow internet, cable outages, terrible customer service phone reps ... the list continues. After 3 years of non sense, the last straw was when I came home to find my internet not working - I had to have a service rep physically come to my apartment to fix it - 3 reps later on 3 separate occasions (occasions in which I had a large window AND had to take off from work), with STILL no Internet (no one seemed to know what was wrong, but many had their theories - it turns out one of their own on another appointment cut our line or some other blah blah blah) - long story short I cancelled with a quickness after all that BS. I shopped around and Spectrum was the best value and had much better reviews. I called and set up a package deal cable/internet/phone for about $100/month after tax (promotion pricing, the price did go up a bit after a year). I picked up my equipment from a local Spectrum shop and within that same hour, plugged in the cable box (MYSELF, NO REP NEEDED FOR INSTALLATION!) and modem and was up and running! The best part was not waiting around for someone to come plug a damn cable box into my TV and modem into my wall. Literally any idiot could do it - even this one. 2 years of great, high speed internet and cable that always works. I called to cancel cable recently (I just don't watch TV anymore) and cancelled with ease - The rep was sweet and helpful. I then dropped off my cable box and remote at this location. I walked in, entered my name on the iPad and within minutes my name was called. The representative scanned my devices and I was out in less than five minutes. I wasn't there long but I did notice location was clean with nice decor. I guess I've been pretty lucky compared to others - my experiences with Spectrum have been pleasant thus far. read more

Never coming here again. I waited for over 1 hour just to replace my router. 2 employees and about 20 customers in line. Need to hire more people! read more

Manager or shift supervisor seems to be more interested in micromanaging their employees than helping customers. Stands a foot behind the agents at the desk squinting at the screen rather than helping anyone. read more

They do function, albeit very slowly. It took about a month to connect cable and internet for an apartment. It's very expensive.

Please fire Alessandra, this lady does not want to help at all. I guess she will be more successful doing something else but not customer service. Each time I come she just tells me to call to customer service. And hire more people there is a huge line waiting all the time. read more

Hector was the person handling our situation, they were rude and acting like we were dumb and didn't know what we wanted help with. The guy at the door could have helped us immediately but decided to have us wait 30 minutes to not have our issue resolved. Overall a frustrating visit to this shop. read more