this post is not about the store on harbor, he's about a spectrum themselves is a company that is horrible, worst customer service please don't get a spectrum cable or Internet, I just found out that they don't prorate so when your promotion do you have ends, you are stuck with the new rate and you have to pay the full new rate month because even if you disconnect they don't prorate and there is no way around, I just had the worst conversation With customer service and one of their supervisor. I'm calling AT&t to get my internet they have great customer service! again, stay away from the spectrum! read more

The reps here are dishonest. They don't know the policies and make things more difficult for their customers telling you to call on transactions that can take place in store. There is also no sense of urgency from the reps. That is customer avoidance & I will be escalating this matter because of the principle. read more

Hector is so rude. I walk in with an appointment and the check-in pad would not allow me to fully check in so I sat and waited. Two people walked in and were seen and I was still being ignored so by the time a third person walked in, I got up as they called him and asked why I was not being assisted. Jason took me right away and as I was walking to his station, Hector raises his hand, disregards me, and tells Jason to help the customer (Elwood). I said no and explained what happened and Hector rolled his eyes like a little girl and got upset. Horrible customer service - I do NOT recommend this store and much less Hector. Called corporate to file a complaint as well. read more

Every year hidden rate hikes, my bill went up $30 and I have a basic tv and internet package nothing fancy. They don't even inform you of the rate increase and you don't find out until you see the bill. You might as well go to direct tv and get locked in for 89.99 or firestick or something! I don't get it nothing's changed same package but they increase the premium $30? read more

Spectrum - Television Service Providers Near Me - Fullerton, California

KIM IS THE BEST!! I came in frantically as my ex turned off my wifi & Kim calmed me down & handled all my issues with ease! Not only was Kim amazing to me! She had to deal with my ex who was yelling on the phone with her & creating many issues for our process. She took that with ease & continued to ensure that I was taken care of! I LOVE KIM!! let's get her a bonus or raise ASAP! read more

This place deserves 0 stars. I was tenth in line when I entered the store, intent on returning hardware that I didn't need (I had my own). The doorman told me I could go to UPS to return it instead of the store, and yet, I'm at the store, so why would I leave to go to UPS? (It made no sense until I discovered the wait time.) I was there for 25 minutes before I left, and I had only moved five notches up the ladder. What made this customer service terrible was the fact that when I entered the store, they had 4 to 5 Service Reps behind the help desks. That number quickly sunk to 2, with several people going to the backroom and coming back, but never attempting to help anyone. One Service Rep stood at a help desk playing on his computer for 15 minutes. One Service Rep, who was doing nothing, looked at me and then promptly turned around and walked away. I decided to leave when there were 3 people behind the desks who were helping no one, and I mean no one: Every customer in line, remained in line, waiting to be called for at least 5 minutes. Before that, I watched a Service Rep engage in a 10 minute conversation with someone who walked away with a piece of paper that had been on the desk for 7 minutes. Where is the sense of urgency? Why is idle conversation allowed? Why are customer service reps allowed to run away from the help desks? You're not just giving customer service to the people in front of you, you're helping everyone in the store. You need to keep the lines moving at a reasonable pace. And to top it off, returning hardware took one of the people in front of me less than 2 minutes. I know it did, because I watched them return it. The useless doorman could be of service if he--which he seemed very capable of doing--handled returns. This is unacceptable. This experience is enough for me to consider changing internet companies. read more

I needed my modem replaced as soon as possible, so I head to the closest store I can find. Unfortunately this was the only store opened past 6. What a horrible experience!!! I had to wait over 1 hour to get someone to finally help me. Long list of people waiting and only 3 people on the store. Maybe I came in the wrong time, but according to the reviews. It's always like this. Waste of time. Never come here and will never get their mobile phone service . read more

Two attendants on a Saturday. A waiting list of nineteen people. Guess what Spectrum? When one or two attendants need to take their rightful lunch, you create a waist of HOURS. Get it together. You should have a minimum of FIVE people at one of the EIGHT kiosks you have on the busiest day of the week. It's not fair to your customers OR your employees. Can we give negative stars to management? read more

Spectrum - A wait if 19 people, not all quick issues either. ONE attendant on duty at a time. - Television Service Providers Near Me - Fullerton, California

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Susana helped me today reinstalled my service. I appreciate her so much. I tried leaving to go to Frontier and had a horrible experience with them (DONT EVER GO TO FRONTIER) Anyway I am so impressed with her service now I'm going to also get my cell service with them. read more

Worst product ever, remote control never works when pressing pause, guide, info, etc.. I have had more than enough visits to fix the remote control or switch them out and nothing has worked. I got a fire stick with all my apps on it instead and it's a big relief. I'll never use spectrum again! They're product is garbage and a waste of my hard earned money. read more

I never got my refund from a service that they couldn't install. I was just returning the modem and the lady at the front wasn't helpful to help me with a number to call and dispute the situation. Hope their day gets better because her attitude needed a little fix. read more

Spectrum owed me a $43 refund, but instead of writing me a check like a normal company, they sent me the money on a single use MasterCard that charges over $40 a year in fees. I had to call two different numbers to get the payment sent via another method. It was a total waste of my time. This is a very anti-consumer business practice and Spectrum should be ashamed. Do yourself a favor and research DSL companies instead of choosing Spectrum. read more

The internet is terrible. Consistently have issues with the connection. All they do is offer less than they can afford to new customers and then jack up the prices twice in less than a year. Thats how spectrum operates. Their customer service is rude and disrespectful. Steer clear if you can. Im on the search for a new internet provider currently. Buyer beware! read more

Simply awful Like many others, I have no choice but to stick with this company due to its near monopoly of fast internet service for my area in Fullerton, Ca. I learned this the hard way when I tried to cancel when my promotional period ended. In fairness, I accept full responsibility for cancelation fees, the higher rate after my promo period ended and wait times I had on the phone and at this office due to those changes. That's the business practice of companies in the telecommunication field just like most of us expect to have to haggle price at a car dealership. I post this to show that I feel I am fair and tell both sides of the story. My gripe is what happened when I got past all this..... A telephone rep (without my consent) mailed me spectrum equipment (router, modem and start up kit) as such I'm annoyed since I have my own equipment and do not want to be charged equipment fees. After few more calls and being denied a store appointment I go to the location with unopened box in hand. I wait outside in a long line just to return the equipment. After a long wait I get to the employee who scans in the box and hands me a receipt and says thanks...that's it (less than 10 seconds). Okay...that was a little too fast, I ask him if he needs to check the box or he's sure I'm good and he guarantees me that I'm set. Ok fine I leave and let this go and move on (happened 10/5). Fast forward two months later, I notice fluctuations in my bill which I expected because of the changes, promo rates, credits, etc. I don't question any of that since again I accept responsibility for that and the reps don't deserve to be given a hard time for that, but we are at the point now that my new agreed upon monthly rate should be set. I notice a small $5 discrepancy and call it in. Now the reason for the bad review, the employee failed to log this in correctly. As a result of his incompetence, I have been charged a $5 WiFi fee as I am blamed for not returning the equipment. Let's think about this, I returned the one box of equipment they sent in person at their store and they gave me credit for the modem in the box but the router is still not credited...makes no sense. As such, you can imagine how upsetting this is since $5 a month adds up and a few hundred being owed for equipment on top of that is ridiculous. I call in and do my best to remain calm and polite since the phone rep that answers had nothing to do with this. The rep was polite and pleasant and did what she could. She said she had to send a ticket and they investigate and then she asked what the receipt confirmation number is (thankfully I kept my receipt after these few months). I'm not sure why I had to go through all this, and I was ready to get my FCC complaint going. A few days after that I do get a call from Spectrum stating that it's resolved and everything is good. Not really. I spent hours dealing with this and many days of frustration for the incompetence of the employee(s) at this location. When I bring the sealed box in after wasting my time and I get a receipt after it being accepted and scanned in that should have been the end of it. If I didn't keep the receipt I think they would have screwed me. As a tip, always keep your receipt no matter for how long since this could come back at you like they did with me. The worst part is that I cannot fire this company as I need them more than they need me as a customer, so that's truly unfortunate as the other negative reviews corroborate. read more

I called Spectrum over the phone and picked up my items in store. They were out of routers when I showed up but Champain went above and beyond to make sure I was able to get one that same day. She was a big help! So was the young girl standing at the front door read more

Wait times for simple exchange not good. In need of better customer service experience needed.

I'd rather go to the DMV than wait at this place to simply return dual equipment they accidentally shipped me.

I had some issues that I was unable to resolve over the phone involving returning equipment and services never received. This is a shout out to Champaine and Joseph, who were SO helpful and supportive. They seemed to genuinely enjoy helping me resolve my issues. I actually left with a smile on my face. read more

The company as a whole is already garbage, only reason why we go with them is that our apartment only accepts this garbage company in its area. Speaking of garbage..... have you ever waiting to speak to a rep in store? Ok.... good luck with that.... So they don't know the meaning of respect. They ignore you when you attempt to ask something simple. One lady would tell you to sign into the iPad, but if you have a super quick question, she just yell, "iPad!". GARBAGE! Reason why I'm BACK AGAIN WITHIN 2 HOURS.... I had set a pick up time to pick up the self install kit to do just that, install it myself because the tech install is a joke. I asked 3 times, "is this the two-in-one modem AND router?", she replies, "yes" all 3 times each while staring out the window. Well ladies and gentleman, SHE WAS WRONG!!! I had to call in the confirm that the lady was wrong and talking out of her a$$. I came back to exchange the equipment, just to be disrespected and ignored and to be told to sit and wait. Conclusion.... If you have the choice to go with ANYONE else, do it. Who cares if it's more expensive, at least you won't be treated like $hit and your connectivity won't cut out every 6 hours. Spectrum as a company = GARBAGE (I bet they keep changing company names to avoid taxes and to embezzle) Spectrum employees = DMV employees, disrespectful, rude and they don't care what you have to complain about. What a terrible company as a whole read more

Hector was extremely rude and very unhelpful. He seemed to be new or not trained very well. Just trying to return a cable box that we got last week . The installer they sent out said box was never checked out to my account and it was not the right box for the type of plan I have. 30 min to get a receipt that I returned the box and a whole bunch of his not knowing what he's doing he should have asked another employee for help. And again we don't have tv. Company completely is horrible at communicating between the store , installers and And the Corp office. read more

Horrible service. Had ordered cable and internet from them for my dad, who is disabled, for his apartment. He ended up not being able to live by himself, so we cancelled the service and were told to return the boxes. Well, several months latter I noticed my credit dropped 35 points. Spectrum had sent me to collections without even calling or emailing me; since they say they never got them. Yeah right. Could they at least be a little professional and not ruin someone's credit. I returned the boxes, I assumed I had done everything the right way. I would've paid for the damn boxes if I was told so, was not willing to ruin my credit for 120 dollars. HORRIBLE AND UNPROFESSIONAL SERVICE read more

Great service. The spectrum employee (Joseph) took the time to help my mother fix her phone.

Poor customer service and poor attitude. Visit another location and perhaps you'll get what you pay for.

Terrible customer service. One person working, 3 other employees standing around looking at another employees phone. This is a management problem. Maybe they should review in store video for nonproductive labor and clean house. read more

If there's anyone that will go above and beyond for you and your internet/landline/cable needs, it's KLAUS! he is solid proof that good customer service is hard to find, but also a big reason to why people stay and tell their friends! I really can't thank him enough for what he's done to make sure I'm getting what I'm paying for and how to fix issues with little to no headache. If you're ever in the Fullerton area, come to the spectrum store off harbor Blvd next to the sprouts and ask for klaus! Not many employees take pride in their work, but I was lucky enough to have been attended by someone who tends to people in the highest standards possible! read more

Had to give a 1 star when i really wanted to give 0 stars. The level of customer service from this location is HORRIBLE. Bought a phone and tried to return it within the allowed 14 days ( ACTUALLY ON THE 8TH DAY )because i didnt need it after all. Unfortunately i did not have the box but i did have everything that the phone came in. They told me that they couldnt accept the phone without the box. Which i offered to pay but still they said no. I completely understand policy. But the way that i was treated was like i was trying to return a damaged phone. I asked to speak with a superviser and was given the same attitude. i asked for corporates direct number and was given their sales dept number. When i finally called the corporate office i was told that they should have accepted the phone since everything was included even without the box and that they do it all the time. The corporate office also told me that there was a restocking fee of 50.00 which would have been ok. It really seemed that as soon as i mentioned that i was cancelling a service they got a really bad attitude. They questioned why i was returning it if it was a good phone. I explained the reason why and they were simply not accepting of it. The level of attitude that was given and the way that i was dismissed was unprofessional and uncalled for. DO BETTER SPECTRUM I WILL NEVER RECOMMEND THEM read more

If you want to waste a solid 2 hours doing nothing as they try and sell customers around you crap they don't need. This is the place to be. They spend 30 min per customer because they're trying to sell them shit instead of helping them out with what they're actually here for. read more

I came in to simply drop off old equipment and be on my way. I checked in as they requested and when they called my name, I went up to the desk and we began to start the process of returning the equipment. The associate then stops mid-sentence when he sees another individual behind me. The person standing behind me had the same name and he then says he was probably here first so I need to take him even though I was already being helped. The store manager came by and didn't bother to assist me but instead canceled the transaction so that the associate could assist the other individual by the same name. The manager rudely grabbed my bag of equipment and tossed it to the side and said you now need to wait because he was first, then walked away as I stood there in confusion. Get this, the associate isn't helping anyone anymore and he is on his phone. Will make the trek to Brea location from now on. read more

Called Spectrum Support and was told to go to my local store to swap out modem (no surprise, we have to do this annually). Got my name on the waitlist... and they skipped it. My name disappeared and they called the next customer. Fine, notified the employees and they called me up. When I explained my problem he asked if I had it plugged in correctly. I said yes, it had been plugged in and working well for a year. He proceeds to explain the different color wires and if I understood "ethernet". We finally get home and plug in the new modem but it wouldn't go online. Called Spectrum Support again and they thought my outside cable was cut (strange?) and they'd send a tech tomorrow. Tech shows up (amazing guy) and says the store never turned off the old modem. He called Support and fixed the problem in 5 mins. I can deal with long wait times or even rude customer service, but at least do your job correctly. read more

They make customers wait for 2-3 hours, and everybody is just standing around walking around doing nothing.. what a fucked up service they have here.. unprofessional read more

After being with spectrum for a year my bill went up without being informed cause my year was over my Internet bill went up to 60 something dollars, then I receive this letter in the mail saying tv service plus internet for 44.99 well let me tell you this is all bullshit I called and I got every other excuse why they couldn't give me this deal. I sure will be looking for another internet service. Don't even bother getting spectrum there customer service suck and internet isn't so great after all to be paying 60 dollars for it!! read more

It started about 3weeks ago when we noticed our internet connection was not working, so we called and scheduled an appointment;time when it would be convenient: "Tim"the rep. Out of the Orange County office came by early, diagnosed the problem, spoke clearly and directly to us. Not anticipating any great expectations but Wow "Tim "really did his job thoroughly. He went above and beyond to make sure we were satisfied with the service and especially his work. Thank you "Tim". There should be more Tim's out there!! read more

Spectrum just sucks plain and simple. They usually have 1 or 2 CSR for a room full of people. Then after each transaction, they disappear for minutes at a time. They usually have 1 -2 walking around looking busy while other wait. When you try and cancel your acct through the phone, they keep transferring you to the wrong Dept. Fuck Spectrum. read more

This place is terrible there customers is bad only 2 helping with little 20 people waiting for assistance my me and my dad waited 2 hr just waiting it's insane how this place is still running read more

5 stars because I used their reservation system. Went to exchange 3 boxes and got there 10 minutes before my appointment, checked in and was served and out of the place in 10 minutes. Awesome service. There were 18 other folks that walked in no reservations. Very painful for them to wait over an hour. USE THE RESERVATION SYSTEM!! read more

I walked in to the store to pick up my diy equipment to set up my internet service. I previously had spectrum so the wiring was already set up. First modem I received was a bad unit (wouldn't boot up) Okay. I went back to the store and received my replacement. I come back home and guess what do you think. Bad unit again. To top it off it was even labeled BAD underneath the unit. Poor customer service always assuming the customer is stupid or something. Save your money and buy your self a quality modem from bestbuy or amazon. Never again will I come back to this ridiculous store. read more

Spectrum - Television Service Providers Near Me - Fullerton, California

If you want bad costumer service and want your internet keep being disconnected by an associate then i recommend spectrum in fullerton, Ca . I have had terrible experience with this specific location. They claimed I was doing fraud but when I called spectrum customer service and explained everything that has been going on they never mentioned that . They HELPED me like they're supposed to and mentioned that the workers aren't doing their jobs and giving us false information. The associates are bad. I asked to speak to the manager , "Gonzalo" came and talked to me . He didn't answer my questions, he didn't help me. All he said was it was fraud and that it wasn't based on the customer service when it is. I should've got the helped i needed it, when I first had questions. Not when my account was suddenly marked as " fraud". Customer service had told me that " Gonzalo " had been the last person to touch my account right before it has been " requested by the customer to have services disconnected". I now see that some reviews under this location have had the same experience as me. I appreciate Spectrums customer service for helping me . If you need help or have questions about your service , i recommend calling spectrum customer service instead of going to this location . read more

Awful internet service overall. Increased my price I pay only for internet 4 times for no reason provided. From 45 a month locked in by Time Warner to now 78 a month for the same service. Will be finding another option ASAP read more

Bad customer service, I been waiting for 45 minutes to return their devices, I disconnected their service because their WiFi modem was bouncing and most of the time was out of range. read more

Spectrum - Television Service Providers Near Me - Fullerton, California

If you live in an apartment complex, the service is really slow. Anytime I call and complain about a connection issue, they tell me that it's because there's a high volume of people with spectrum and since we're all in one area it slows down the speed. Even when I upgraded to the premium package for $90.99, it made a difference in terms of not cutting off randomly, but my speed was still as painfully slow as before. And I wanna also point out that I joined this service with the $49.99/month internet deal, and none of the people I spoke to disclaimed that it expires after a year. It was misleading because I obviously wouldn't know that, and when my bill changed I was so pissed. Update: I cancelled my service the day before my next bill cycle started (according to my online account), and they told me that I was already halfway through my billing cycle and I had to pay $35. Apparently the bill cycle began 20 days before, the explanation for why the app didn't tell me my actual billing cycle didn't even make sense. Very misleading. I also moved and tried to start a new account, they made me pay for the home phone plan along with the WiFi in order for me to get a deal. Dumb. I'm hoping to figure something else out with the WiFi eventually because this company is on some "read between the lines" bullshit read more