I'm not complaining about any store, this is about their tv and wify service both are very poor. Every night the tv cuts out and displays an error message. When I have complained I receive no solution. They just raised my bill with no changes to my service, just the same old error message and lack of quality service read more

I called about spotty and down internet service. Customer Service Rep was rude and spoke over me. Implied it was our problem since we have a lot of devices! We have the same amount or less devices as we had 3 years ago when we started spectrum. Rep began rapid fire questions: have I checked our speed and even, the classic: did I reboot my computer. Ridiculous! She spoke over me when I tried to explain so I asked her not to speak over me. She replied I was speaking over her! I called her out on her bad customer service so she gave me the silent treatment. I tried to resolve our issues with her but she was pouting. Funny, when I called -AI or whatever did auto reboot of my router system. I finally was able to let rep know that internet was now working. Customer Service 101: Find a solution for your caller! I worked in Customer Service for 40 years. I have never written a bad review because most customer service reps can handle a frustrated caller when each person works with the other. This person would not work with me at all! I used to like spectrum and even promoted them to others. After this experience, I will definitely try to find a better solution for my internet service. read more

You sign up for their services. The services are spotty and sometimes work. You ask them to fix it. Their technicians come out and try to fix the issue. Then afterwards say you should have no more issues. Hours later, the issue comes and you have poor internet e which in turn makes the streaming TV useless cause there is no service for their Xumo devices. Before they come out you practically unplug the modem, Re plug and wait 5 minutes to until power and online LED is solid blue and not blinking white. You then plug in your router and see if all the devices connects. TV - Hard wired Xumo - Hard wired and wireless Wireless printer Wireless camera - Security Macbook PC Ring Cell phones Also, when you report the issue, tech support via phone keeps asking you to reboot the system. Just like you just did 3-4 a day. People who have their services continue paying and using the pretty good internet, phone and TV services. However, they are unaware that it is practically paying for half or less of the services working for the full amount the customers are paying. Overall, you should be charging a hefty amount for something you barely provide. You also should Pre charge and make them pay before you provide services and disconnect when trying to resolve the intermittent issues. Don't get me started how the services are during bad weather with bad rainfall!!! read more

I came in on a weekday around 10:00 AM to return my cable box and modem. There were about 4 employees at the counter. As I sat and waited about 15 minutes, I noticed that all employees were professional and courteous in serving the people at the counter and inside the store. Eventually the person that helped me was Jorge, I think. Nice knowledgeable staff, I appreciated his assistance. read more

A month after this experience, it still stresses me out to think about the process of cancelling the service. I had been a customer for about 20 years, but I warn you with hindsight not to commit to a contract with this business. I was on hold to remove Spectrum TV and Voice service for almost an hour and a half. The bot connected me to repair then transferred me to retention, where they tried to tell me that three days into my billing period, they were not going to prorate my account (no respect, straight out lied about the date of my billing period!). Their priority was in looking for a package to get me to agree to a new contract. read more

wait time is horrendous.. this is such a joke LOL everyone just piling up and representatives taking their sweet ass time.

This business is one of the most unorganized and unhelpful businesses ive ever been in and i will never go back in here again. These people could care less about anybody. I was there to just return my old internet equipment and was told to sit down and wait which is fine but it turned out to be 45 minutes of waiting with 8 customer service representatives on 9 computers but each customer takes 30 minutes to an hour. I watched a guy customer that was there when i walked in and he was being helped buy a customer service rep and he kept going outside to smoke and talk on his phone and the Spectrum people could care less. When i was finally called up to return my equipment it took literally 30 seconds and i said wow why dont you people have a return line so we dont wait so long? Spectrum obviously doesnt care about the company as long as they are making money. The supervisors here need to be fired and make this company work properly and change some attitudes. When i got home i got a email saying Thanks for purchasing Spanish tv and such when i never purchased it. It obviously was done deliberately! read more

Worst business to get involved with. Sadly most american companies only want to steal more of your money and not give you anything in return. Its like they want to do less work each year but charge more money. Sad. Wish American companies actually liked americans or the country they call their own. Sad. The CEO needs to show his face. I think mario is looking for you! read more

Employee refused the devices return and service and attitude was terrible. Do not go this store. I don't even want to them 1star. read more

Sunday afternoon, and the visit couldn't have been more pleasant. Maybe a 5-minute wait. Girl was knowledgeable and very, very helpful. Based on other reviews, I could not have been more surprised. read more

They make the customers wait so long time. So I couldn't take the equipment when promised. read more

Came in to the store to replace ny outdated cable box and the sales rep suggested to try their new internet streaming system and tried to sign me up for their mobile phone service. I agreed to the streaming service but declined the phone service several times. Couple months later I find out from my wife the sales associate had signed us up for some phone service which I refused. To make matters worse they refused to refund the unauthorized charges. Be careful and check your bills because they will unscrupulously sign you up for something you didn't agree to. read more

I was at this location in April to canceled my service . Now 6/20 I got an email said I own them $75 After call them I found out is the equipment I need to return ?? I wish when I was in the store , they would tell me or remind me . But they didn't ... Beware this location read more

Pedro was amazing to get me taken care. He was very personal and professional. You don't get that much and he just asked what I needed didn't try to add anything on top nothing like that so I am very thankful for that. To add a line for spectrum mobile whole process was about 20 mins. Literally in and out. There was no dead spots in the conversation and Pedro was just great and only wanted to be helpful. If you don't have an appointment you will wait and you will wait a long time. This is one of the stores near here so if you want quick service call or make an appointment. The associates are trying to help as quickly as possible Side note make sure to make an appointment so you do not have to wait forever. I had an appointment, signed in as I got here and shot up G the top of the list. read more

Spectrum - Television Service Providers Near Me - Fullerton, California

I have no reason not to like Spectrum. I do wish they had hard wire for home phone. Just added a home phone to our plan. We have been with Spectrum for over 7 years using the T.V. and internet. They have the fastest internet that I can find. Richard made the addition so easy and smooth. I plan on staying with this company for a while. read more

Terrible customer service and terrible wait times, there's only ever one or two people working the front. I went to upgrade my service and look for any promotions and they said I couldn't do it in store and said I had to call an 855 #. Well the # didn't work and it was a total waste of time. My service is always slow and they always price gouge. I do not recommend. read more

Spectrum - Television Service Providers Near Me - Fullerton, California

Not about this store but just spectrum internet in general. It's trash absolute trash. If your area has another provider do it. It's so bad. Nothing but constant problems every single day. I'm in a 2 bedroom apartment and it doesn't work in the farthest room which is around the corner of the modem. I upgraded to the highest speed and it's still trash. I got the pods to extend range range in both rooms and it's still trash. Phone apps don't even work. Garbage internet please go out of business and let other providers take over your areas. Lucky I can only give 1 star read more

STAY AWAY!! BAD SERVICE!!! This was one of the worst services I've encountered. They got me to sign up on false pretenses under a $39.99 plan, then raise it to $44.99. Then i moved 1 city over and they sent me new equipment which I didn't need, I returned the other but they lost it and i had to pay over $100. Save your money. Spectrum is the worse. All they had to do was honor the signed contract we signed but no, you're loss. read more

Spectrum - Broken contract!!!! - Television Service Providers Near Me - Fullerton, California

I'm not sure how this place has 2 stars, because it should have 0. My bill went up after the 1 year introductory rate, so I called to cancel. They renegotiated a lower rate with me and promised me a credit, so I stayed. I checked my bill, and they did neither of that. I was getting a rate higher than they promised, and the credit never came through. This is on top of outages the past month as well as many other issues with unkept promises and them not keeping correct notes. They never document what they promise, so they end up having to take days to look for the recording. Spectrum has too much monopolistic power, and we need more competition in this industry so that poor service is more accurately reflected in customer loyalty. Broken promises, poor services, and bad documentation. Do not recommend. read more

They sent a technician to my neighborhood and even though I am not a customer they demanded access to my yard while I was throwing trash away. No notice given before hand. It was very unsettling. read more

I would rather go to the DMV or Dentist than go to Spectrum . I go in and they want you to check in even if you just want to use the "convenient " ATM payment option . ATM says "cash only" great start entering payment get to the end and it says NO CASH PAYMENTS .. They want face to face interaction only to sell phones and cell service. It's unfortunate I have to put one star on to post this review it is not deserving . I HATE THIS COMPANY ! read more

Wow a 2 Star?! That's not fair because people probably only review when they are upset with this place. On the other hand I'll show appreciation. When I arrived an employee quickly got me in the waitlist. Originally quoted 20 minutes but turned out to be 10 minutes. I came in to drop off my old modem. Customer service rep, Van, was very helpful. He also looked into my service plan and saved me $25/month. read more

This Company (SPECTRUM) is worse than Verizon. As far as I'm concerned, they are the Worst Company to do business with period. I had internet (with a promotional offer) with them and decided to bundle it with TV and Mobile. I was promised a two-year lock on the price, later told only one year. It took almost two weeks to get the equipment. THEN, I get the bill and it's $30.00 a month higher than quoted and I have an emailed statement that states so. After round and round... I canceled the TV service and for my efforts they raised my internet $18.01 a month more. That's the thanks I get for trying to do additional business with them. Needless to say, I'll be getting rid of them completely for now and forever. STAY AWAY they will lie to get you to sign up. read more

Came to the Spectrum store because I couldn't cancel my service online or over the phone. I signed in the front on the keypad, or so I thought. While waiting to get my name called for about 25 min, my wife says, "I don't see your name on the screen." Apparently the sign in process up front didn't work for me and my name didn't get punched in. However, I spoke with one of the CSR's and he was more than accommodating after he helped an older gentleman get his issue taken care of. Luckily I caught a break and someone didn't respond to their name (probably because he it didn't get punched in correctly) and I got helped. So, after 30 mins, I was in an out of that joint. I wouldn't want to come in to this joint again, but I do have to say that for the amount of people that was there that morning, it was efficient. read more

Spectrum - Television Service Providers Near Me - Fullerton, California

Why does it ALWAYS TAKE SO LONG to do anything at this store?? This is another GREAT reason I am so happy we switched services. I have made several attempts coming to this store for other things and its the same thing. Today I came in to return equipment and just like every other time there is a 40 or more minute wait! 6 associates and there are sooooo many customers still having to wait around. Why?? It makes no sense why this place takes so long to tend to customers. This is ludacris! *Update* I am now going on an hour of waiting! A flippin hour of waiting just to return equipment for service that has already been canceled! The wait is and has been the same for every type of customer, from paying a bill to canceling service. No matter what you are here for they have you waiting...Now there are 7 associates here and STILL a lot of customers having to wait...I cant with this place!! read more

Rude, rude, and rude. The worst customer service! Service is very slow. Installation took over a week. A customer is in the limbo not being able to use internet. They put you on hold to introduce TV, Mobile Service and much more. Their internet team is not lined up with local shop. I am very dissatisfied. Spectrum Internet service per month is $89.99. AT&T is $55, Earthhlink is $60. So, transfer to other internet service. Also, there are many fiber internet service is available. Leave spectrum as fast as you can! read more

Worst place in the world. I'd rather be in jail than wait for these zootopia sloths to help everyone. I swear I've been here 1 hr and still haven't been helped....shame on you. The day i get fast customer service I'll change my review to a good one but for now I'm content with my decision. read more

Spectrum - Inside of spectrum - Television Service Providers Near Me - Fullerton, California

RUDE,RUDE,RUDE EMPLOYEES & MANAGER!!!! They all get together and criticize their customers and laugh. Making their customer's feel uncomfortable. I would not recommend this Spectrum store to anyone. They are very ,very unprofessional. read more

It's not about this specific spectrum store, it's about this company, spectrum. I used to use ATT, but they are getting more pricey, so I thought maybe it's a good time to try out something less expensive but also good. When I first went into the store, the sales and people in there were nice, they started to tell me how good spectrum was and what they are comparable to other internet carriers. So I got a very good price with my internet and mobile bundle with spectrum. When I was using ATT, I got a 300 mbps, and it works fine and quick. With Spectrum, since I know they might run little slower, so I got a 1000mbps plan, and the lady even told me most likely they run more than 1000. So if you get 1000, you probably getting 1100mbps, so I left like other happy customers. BUT when I download the speed check app on my phone, a 1000 mbps only runs up to less then 400.....I called them and they said the plan is 1000, but it sometimes due to the signal around my area....LOL ok...fine... But It's been about two months now, this week the home internet went off twice, I was watching TV and all a sudden the TV disconnected...my cousin was doing homework online...THIS NEVER happened to ATT... Neverless, the mobile network is running crazily slow! I couldn't even log into my bank app! This is crazy and I have never had experience this situation with ATT.....I am not sure what happened, but I am pretty sure I am going to switch soon.... Also! One of my friend had canceled the service with them, but a month later spectrum mail her a letter, and ask her to pay more than 200 for her bill, but she has already cancelled it. Plus! The plan she had with spectrum wasn't even that expensive!!! She even called spectrum and check the account number, it wasn't even the one she used before!!! And spectrum said, it's for sure her service so she needs to pay, if not, she can file a claim with the police and send spectrum back a repot. So it took her three months to cancel something she didn't purchase!! ITS CRAZY!! I even thought maybe someone in the shop needed to meet their goal for the month, so they used my friend's information to register another account and forgot to cancel it. read more

I've been there to get self-installation kit for internet service, but the lady who helped me was keep asking me about mobile service. I said I'm not interested in mobile service at all, but she was keep asking about mobile thing. You know it sucks. read more

Came in to exchange some equipment , waiting in a so called waiting list in lobby.... 2 assistants and a lame manager. A lady comes in they help her right away another lady ahead of us is pissed so here we are still waiting a hour later.....F¥ B%L~}《T read more

Spectrum - Still waiting to be called. There's a hell of a line - Television Service Providers Near Me - Fullerton, California

I canceled my service and returned my equipment on August 6. The rep told me my bill will NOT be prorated. I'm being billed for service through August 31. Any thoughts? Suggestions? read more

The sales rep took a break in the middle of our transaction. Supervisor Gonzales didn't know where his employee went and told us to wait but didn't know when he would come back read more

The location on imperial highway in Brea had the slowest workers and had a dozen people waiting in the lobby with 2 employees working... walked out read more

Fernando Ullua, wonderful gentleman that assisted me and my wife. He did such a phenomenal job, great sales person who listened to me and my wife after having problems with transferring our devices over from Verizon, after a young lady at Walmart convinced us to switch over after we processed the payment with her she and we needed assistance transferring our phones she ignored us. We walked into the store Fernando had lots of patients and helped us out with our problems and went into further details of our plans! I appreciate you Fernando! read more

Need staff up and train them well please. Very rude to customer. Waiting in line for 30min, stepping out for a drink and when Im back at 8:05 and they would let me in even though I am still on the list. Could be more polite and saying Im sorry we are close, instead give me a sign language and say cannot let you in and look away. If I have a choice of internet, I would not pick Spectrum. read more

The customer service here is horrible. They should have a receptionist who is welcoming and wants to help instead of trying to make you go away by trying to scare you with wait times that aren't even accurate. Or by saying whatever gets you to not be serviced. I just had to return some equipment because I cancelled the awful service. At least I don't have to ever go to this place again. read more

I looked up this place to go fix something I needed asap and Google said the location was there. The store doesn't have a direct # which is dumb.. and when I called the 1800 # listed for info they also said the store was open. It was yelp that had the most recent info it said it was closed but I was already close by enough to see it myself. read more

Customer service was horrible. The workers were so rude Why are they even working there if they lack customer service skill.

Horrible service. Six people on the floor and one customer being served. Oh, and everything is filthy. read more

Spectrum - Crusty old cords. Pandemic? What pandemic? - Television Service Providers Near Me - Fullerton, California