In December I had my internet upgraded with Cincinnati Bell Fioptics. My neighborhood was updated…read moreto Fioptics in November and I was contacted by Cincinnati Bell about getting their TV/internet service. All I wanted was better internet as my current service had been inconsistent causing delays with my Netflix service. I was not scheduled until the end of December. It turns out that the fastest way to get a service call on the schedule is to also get the TV service installed at the same time. So I agreed on a trial basis to Fioptics TV. I must admit that the TV service is great and was on promotion for one year. I just did not need or want it. I cancelled the TV service by phone and made my first visit to the store. It was almost Christmas. The store was busy. My wait was less than 5 minutes. The associate was friendly and helpful even when I was caught off guard being told that if I didn't return the remote and power cord also I would be billed an extra $100.00. I promised to do so. Surprisingly on the second visit in January another friendly associate informed me that my account was already credited for them. I was treated great and recommend that you give this location your business. Until next time be kind to each other. #yelpcincy

I came from TWC and can say CB is much better. Better in terms of speed, reliability, value and…read moreoverall functionality. TWC offered 50Mbs down and 5Mbs up and charged more. CB offered 50Mbs down and 10Mbs up. That 10Mbs up makes a huge difference when streaming Netflix. I had nothing but buffering on TWC and have none with CB. All for a lower price. CB's customer service is just like all the rest: clueless and dumb. But the service works well and is very reliable at a much more affordable rate.

Okay, we are longtime, loyal customers of their Internet. It has worked badly for a while and we…read moredealt with it and watched less TV in the bedrooms.... so today, while we were looking at replacing a computer (because we thot the prob was the computer but it was the internet)we decided to call. Husband talked to Leah in Cincinnati. She can see that our service (in particular she could see a bad signal on the computer that is 20 feet away from modem/router)isn't working well and hasn't been and she can see that we pay our bill loyally and through autopay and when she schedules an appointment she tells us that we may be charged a fee.. we waited because we trusted them... our mistake.. a new company just put in all new lines and has begged for our service but we stayed loyal to crappy service.... We are done..... I used to work for a cable/ internet company and this is absurd, her words directly were, "some technicians may charge a fee".... WTH does that mean? It's at their discretion and we just wait and see what we get charged if we get a technician that charges....when we pay for a service that isn't working? And they don't stand behind it? Goodbye! Kristen, Louisville, manager just talked to me and said the same damn thing... I used to believe this company was a stand up company but after today - no more... horrible service!again, worked for cable for a decade and this manager tried to condescend with simple cable explanations.. This company has gone downhill so far downhill

I needed help with Spectrum and they were absolute trash in both service and results. We waited for…read moreover an hour after the appointment time for help, which when finally came, was no help at all. We needed a spectrum extender pods, only to find out that spectrum refuses service of these pods in apartments. Not only did their pod not work, but they suggested that our only solution was not through spectrum at all but to purchase a million Ethernet cables to string up all over the house. Are you kidding me? Totally ridiculous. Not to mention this whole process of trying to get us connected took two hours. Two hours for no results. Furious, upset, Spectrum sucks. I would do zero stars, but alas thats not an option. Maybe spectrum could fix that too? Oh wait, they cannot fix anything ever. 0/5 stars from me, can't believe we are paying for no connection.

Worst ever and I feel like I've been robbed $6k the past 10 years of my life…read more Here is some insight chances are if you live in an apartment, condo or townhome you have as well been robbed. Most multi unit dwelling units can only get up to 50mbps though their Fioptics (they don't tell you this when you sign up). This is because most apartments don't let them install what needs to be installed to get more. So you are paying the same price for 50mbps as someone getting 600mpbs. It is shady and wrong. I put in my address and my friends who has an upgraded unit into her house for price comparison. This is highway robbery. Protect yourself and if you need internet get a different provider if you live in a multi unit dwelling unit. Or ask to see if they have the upgraded unit on the outside of your building for each unit. If not buyer beware.

Pay for 2.5 gbps and get 200mbps. Terrible customer service. Outages often. Verizon's mobile…read moreHotspot is better, cheaper, and more reliable that altafiber/cincinbell and eero

Deon took the time to assist me with all of my questions! Job well done!!! What a wonderful…read moreexperience.

Retail Sales Consultant Jesse Toy is great! I had a phone emergency and Jesse was very…read moreprofessional, patient and he has a great sense of humor. He would not let me leave the store until all of my questions were answered and my iPhone was working properly.

We started dish on contract . Was told price was good for 2 years. R months later they started…read morecharging more, told us that in the contract they were allowed to change price, WHAT! SO WE PAID THE 359.00 EARLY TERMINATION. FEE. NEVER again . Their service sucks, help is rude and they change the price after they tell you that you are locked in on price,,,, NOT TRUE DONT USE DISH, YOU WILL BE SORRY.

Loose signal all the time!! Rain or no rain in area. Called…read moreto cancel, told we had a 2 year contract! No we didn't, asked to see contract with signature and we're told it was a verbal contract!! To cancel it was going to cost over $400!! Actually we were told when we signed up they DID NOT require a contract. Otherwise we would never have signed with them. Then the person we were talking to got very rude and threatened to sue if we cancelled!! Wow!! STAY AWAY FROM DISH NETWORK!!!! Hey DISH, don't call your customers liers.

After being a loyal customer for over 20 years, AT&T would not let me cancel after I lost my…read morepassword information. This speaks volumes about the integrity of the company. They then sent me to collections after I cut them out of my bank account. Their corporate office is embarrassment.

Although I have a "no solicitors" sign clearly marked on my property, I was in my garage repairing…read moremy lawn equipment. An ATT U-verse rep named LAWSON came up to me on my property and asked if he could talk to me about ATT. As it was a hot day and I was in the middle of a project, I asked him if I could finish what I am doing. He said, just because you are a RACIST, you don't have to cop that rude attitude you WHITE DEVIL. I told him I taught at DUNBAR HS (an inner city school) that I was not a racist. Mr Lawson said, that school SUCKS so you must have been a bad teacher. I tried to take a photo of his ID tag, but he kept using his clipboard to hide it. Once I lowered the phone camera from my eyes he lowered his clipboard. My phone still had the camera AAPP on so I was able to get his name from the photo of his ID tag. I called ATT customer service only to speak to the automated :What is the name of your account. After about ten minutes, I gave up and tried another approach..... I finally called pretending to be a prospective ATT customer and eventually spoke to a real person. Hanna was very pleasant and said that a supervisor would be contacting me. That was yesterday and, as yet, have not been contacted. I will be using SPECTRUM where the staff treat you with respect and dignity

Great service; knowledgeable; no oversell. Recommend highly. Any electronic installation.read more

Chris is great . He has mounted several tvs for me. Always on time professional and makes sure the…read morejob is done right .

Why am I not surprised they get such terrible reviews. They…read morekeep raising their prices substantially over time. They block shows that your previously recorded that you are supposed to have access to for 9 months, with no warning or explanation. Their websites "Feedback/complaint " page NEVER WORKS" and they are impossible to get by phone. Company's don't want the real feedback they deserve. Use any other service except for this one. I've had it.

Installation was sloppy and trash/ wrappers left in yard. Could have done a better job with wiring…read more Sticking up out of gutters. Left before checking about programming. Had to call to get channels set up correctly. Receivers were unable to connect to optical in/out on soundbars. Had to purchase adapters. No need for adapters with previous carrier. May have changed mind about switching to Direct TV had I known this.

Great service, Jason greeted me with a nice smile and a can I help you today. He took good care of…read moreme and offered me great customer service. Thanks Jason

This store refused to let me inside to drop off my equipment despite being opened and with multiple…read morestaff members present. They had me wait outside the door in 85F heat for an hour. They just sat inside and watched me wait through the glass doors. I would not recommend this location or Cincinnati bell as an internet provider. If I could leave a lower rating I would.