MyronI have been a loyal customer with Verizon for about 12 years and had an issue with returning…read moremy IPhone 14 and my purchase of my new IPhone 17 online. Myron listened, read notes on my account, and called customer service to initiate a plan to resolve the issue. He ordered me a new IPhone 17 which arrived the next day and had me return two days later to complete my purchase. He took extra time to explain my transaction and set-up my IPhone 17. As he transferred my data he was very conversational with me. I have been a flight attendant for many years and I know what good customer service is and Myron was at the top of his class. Thank you Myron for great customer service. Amazin!!!!

If you like being ignored, transferred endlessly, and hung up on after waiting 45+ minutes, boy, do…read moreI have the company for you: Verizon. I came in with a simple issue -- one that should've taken maybe 10 minutes to resolve. Instead, I was treated like an inconvenience. Store reps shrugged me off, laughed at me, customer service agents passed me around like a hot potato, and "supervisors" were mysteriously always unavailable. Amazing how fast they disappear when a problem isn't easy. Promises were made ("We'll call you back." Spoiler: They didn't.) Apologies were mumbled ("Sorry for the inconvenience.") but nothing was actually fixed. I left more frustrated than when I started -- and that's saying something. Verizon, your phones aren't the only thing that's wireless -- apparently, so is your accountability.

An update. I DID change my landline/internet/cable service to Cincinnati Bell! I've had it for a…read moreyear. And... it's pretty great. I changed from Time Warner/Spectrum/Charter. They didn't want to negotiate on pricing, kept throwing on crazy fees and the bill was just huge. So, against my better judgment and out of frustration, I called Cincinnati Bell. The lady I spoke to was really great. I played it col when she asked how much I was paying at Time Warner and how much I wanted to pay. But, ultimately, I got almost the exact same services and my bill was literally half the price of Spectrum. Locked in for a year. No contract. You pay a larger sum for three months so you don't have to pay the huge installation fee up front. I thought it was pretty smart. My service has been really consistent. The cable doesn't go out when the wind blows too hard. The internet is strong. I don't know the download speeds but it works to support like ten devices in my home. I've only had to call them for assistance two or three times. They were nice and helpful. The on demand for Cincinnati Bell tv is a little generic and difficult to navigate and there is really no useful app for a tablet... but it's not a bit deal. My first year is up and my price has increased as "promotions" expire. I figure with companies like Disney and FX building their own streaming services things with cable companies are going to be weird. It hasn't gone up much, though. And I'm not under a contract. So if I want to dump cable and move to Sling, I can whenever I want.

After a software update I am getting pop up messages about updating storage on my TV. I can't…read moreunderstand why they don't debug the new software or revert back to the previous version until they fix it. I believe Altafiber TV service has been hacked but they won't allow the poor agent to admit it. One more pop up message and I'm gone! Altafiber needs to start providing customer service by showing concern about problems with their service. I feel sorry for the poor agents that have to deal with customer complaints.

In December I had my internet upgraded with Cincinnati Bell Fioptics. My neighborhood was updated…read moreto Fioptics in November and I was contacted by Cincinnati Bell about getting their TV/internet service. All I wanted was better internet as my current service had been inconsistent causing delays with my Netflix service. I was not scheduled until the end of December. It turns out that the fastest way to get a service call on the schedule is to also get the TV service installed at the same time. So I agreed on a trial basis to Fioptics TV. I must admit that the TV service is great and was on promotion for one year. I just did not need or want it. I cancelled the TV service by phone and made my first visit to the store. It was almost Christmas. The store was busy. My wait was less than 5 minutes. The associate was friendly and helpful even when I was caught off guard being told that if I didn't return the remote and power cord also I would be billed an extra $100.00. I promised to do so. Surprisingly on the second visit in January another friendly associate informed me that my account was already credited for them. I was treated great and recommend that you give this location your business. Until next time be kind to each other. #yelpcincy

I came from TWC and can say CB is much better. Better in terms of speed, reliability, value and…read moreoverall functionality. TWC offered 50Mbs down and 5Mbs up and charged more. CB offered 50Mbs down and 10Mbs up. That 10Mbs up makes a huge difference when streaming Netflix. I had nothing but buffering on TWC and have none with CB. All for a lower price. CB's customer service is just like all the rest: clueless and dumb. But the service works well and is very reliable at a much more affordable rate.

I guess I am going to give a different review than most. I have had Alta Fiber since the service I…read morehad before was constantly going up. I am going on over five years now. When my husband died they were very kind and understanding when I couldn't find a piece of equipment. When I noticed my bill going up they brought it down which I appreciated. Their service is impeccable. I have lost service three times in over five years and for short periods of time. Working from home service without disruption is imperative. Whenever I call customer service they are friendly and helpful. I am actually looking to move and not that my internet service would keep me from buying but I would be disappointed if I couldn't have them as my internet provider. I did call and gave them the address of where I am considering and they are going to help me get Alta Fiber since it's a new build neighborhood.

If only I could give zero stars. Where to start? Intermittent service? Check. Incompetent customer…read moreservice. Check. No one can give me a straight answer. Check. Service was off and on all weekend. Couldn't get an answer from customer service. It was a major outage. It was my box. It was an act of god (kidding on that one). They were going to send a technician out on Monday but then cancelled the appointment when they told me it was a system wide thing. Then internet goes out again for a couple of hours. They say it's a major outage, but it wasn't. Came back on the middle of the night. Then Tuesday morning, while I'm working from home, it goes out again. Call them. They want to send another technician out but thankfully I've got reliable Spectrum coming out tomorrow to end this travesty. Don't switch. It's not worth. If you want to pay peanuts, then you'll get monkeys. We got monkeys and a whole lot of headaches.

This is a new location for Cincy Bell, as it was previously located in the Eastgate Mall…read more Unfortunately 1800 customer service does not know they moved and sent me to the mall first. Luckily the experience I had once I found the new store made up for that annoyance. I came here to get a new DVR box as after troubleshooting it seemed my current one stopped working correctly. The store is brand new and gorgeous. It almost does not feel like an actual store at all, with bright modern features and showcasing all their technology. There are items to purchase such as things for a smart home (bulbs, etc). The customer service rep I worked with was super knowledgeable and friendly making a bad situation better. I have been having off and on problems with my account for quite some time and this most recent incident had worn me thin. She took a thorough look at my account and all the issues id experienced and talked to me in depth about them. She credited my account for the most recent troubles, issued me a new DVR box, and even lowered my monthly bill overall. I think from now on I will head straight to the store and by pass 1800 customer service whenever possible. In this instance my problem was solved and my new DVR works great!

Happy to see the new location and close to Eastgate! The store is fresh and modern but still has…read morethe classic atmosphere of Cincinnati Bell. The employees all greeted me with a smile and assisted me with all of my needs. This location is wonderful in the Anderson Town Center. Fast and proficient service, we were even able to talk with the manager as well who was very helpful with all of our questions ! Thanks!

Went there on 2 different occasions to get new phones due to age and breaks. Was given the best…read moreoptions without being pushed to directions for sales. Highly recommend this store.

If I could give it sub-1 star, I absolutely would…read more Tried to switch over service to another carrier and close account. One of the phones needed to be paid off. Fine, understandable. Was told we could only pay for it in cash (like actual paper money). OK, kinda odd, but whatever. Got cash and returned to be told that, even after fully paying off the phone in cash, as well as the account, the phone could not be unlocked for 35 days due to new FCC rule. When presented with both the Verizon and FCC policy that said otherwise. Still said that phone could not be unlocked to use with another carrier. Said it was a new FCC policy that wasn't yet on either site. Then, initially refused to give a receipt for paying off the account. Said we had to go to Verizon loyalty. INSANE experience... all ready received response back from FCC to file a formal FCC complaint...which I will be doing. Will also be reporting to BBB and local news tipline. Some really shady things going on here. Someone needs to investigate fully. If you think about using this location or Verizon, period,...run

I have been with verizon for cell phone for years. This was my only time coming here and it was a…read moregood experience. I wanted the s pen icon removed and they did that so im pleased.

This is not specifically any store but the entire company. Be wise and do. It do business with…read moreVerizon in any way shape or form. They are the most unorganized, sloppy, untrained company I have ever done business with.

For the fourth time this month, I experienced an internet outage lasting more than 4 hours. The…read moreweather was calm. It went out at 8pm last night. When I called, I received an automated response saying it would come back on at 11pm. When I called back at 11pm, they updated their response and said 2am. I pay $90/mo for internet only and have been a customer for YEARS. I expect it to work. I hope to find a more dependable service this week.

Horrible company. They overcharged me due to their mistake, and absolutely refused to refund the…read moremoney. I'm disabled and housebound, and they took total advantage of me. They're incompetent and unscrupulous.

Service is terrible never stop going out always freezing shut off when the wind blows an takes…read morehours to come back on

Okay, we are longtime, loyal customers of their Internet. It has worked badly for a while and we…read moredealt with it and watched less TV in the bedrooms.... so today, while we were looking at replacing a computer (because we thot the prob was the computer but it was the internet)we decided to call. Husband talked to Leah in Cincinnati. She can see that our service (in particular she could see a bad signal on the computer that is 20 feet away from modem/router)isn't working well and hasn't been and she can see that we pay our bill loyally and through autopay and when she schedules an appointment she tells us that we may be charged a fee.. we waited because we trusted them... our mistake.. a new company just put in all new lines and has begged for our service but we stayed loyal to crappy service.... We are done..... I used to work for a cable/ internet company and this is absurd, her words directly were, "some technicians may charge a fee".... WTH does that mean? It's at their discretion and we just wait and see what we get charged if we get a technician that charges....when we pay for a service that isn't working? And they don't stand behind it? Goodbye! Kristen, Louisville, manager just talked to me and said the same damn thing... I used to believe this company was a stand up company but after today - no more... horrible service!again, worked for cable for a decade and this manager tried to condescend with simple cable explanations.. This company has gone downhill so far downhill