I guess I am going to give a different review than most. I have had Alta Fiber since the service I had before was constantly going up. I am going on over five years now. When my husband died they were very kind and understanding when I couldn't find a piece of equipment. When I noticed my bill going up they brought it down which I appreciated. Their service is impeccable. I have lost service three times in over five years and for short periods of time. Working from home service without disruption is imperative. Whenever I call customer service they are friendly and helpful. I am actually looking to move and not that my internet service would keep me from buying but I would be disappointed if I couldn't have them as my internet provider. I did call and gave them the address of where I am considering and they are going to help me get Alta Fiber since it's a new build neighborhood. read more

If only I could give zero stars. Where to start? Intermittent service? Check. Incompetent customer service. Check. No one can give me a straight answer. Check. Service was off and on all weekend. Couldn't get an answer from customer service. It was a major outage. It was my box. It was an act of god (kidding on that one). They were going to send a technician out on Monday but then cancelled the appointment when they told me it was a system wide thing. Then internet goes out again for a couple of hours. They say it's a major outage, but it wasn't. Came back on the middle of the night. Then Tuesday morning, while I'm working from home, it goes out again. Call them. They want to send another technician out but thankfully I've got reliable Spectrum coming out tomorrow to end this travesty. Don't switch. It's not worth. If you want to pay peanuts, then you'll get monkeys. We got monkeys and a whole lot of headaches. read more

Alta has the worst customer service. They incorrectly charged me for equipment that I never had and I kept getting transferred to one 'supervisor' to another without resolution. They have no records when they transfer and I had to keep on repeating the same thing with each 'supervisor'. I even had ghost charges show up and they didn't have any explanation of it. Shady of you ask me. If you have another alternative, go with it versus Alta. read more

Customer service and service calls are horrible. Waited all day , now going to be even later. Very unhappy Customer

ABSOLUTELY horrible customer service. My elderly mom has been without her landline for a week and a half as of today. Alta Fiber kept cancelling repair appointments. Customer service kept giving me the runaround. I wish Cincinnati had a better phone service company that actually cares. read more

This company's call center is in the Philippines. They can not help you. The company took many days to get my service back on and only gave a pittance for my loss. Then they raised my bill. For what I'm paying, I think it's a joke for a company that does not care about its customers. They have a sports fee that should be only offered if you want it, not just tacked on so they can get more money from you. I do not like to watch sports; it's a waste of time. If I could go somewhere else, I would, but the cable and satellite business is booming, and they know it, and they will stick you anywhere they can get your last dollar. And they will not work with you to make it worth your while to stay with them. But unfortunately, I have to, so I decided to come here and vent. It would be nice to have a cable or satellite company that lets you choose and pick what you want to pay for. But that will never happen because they think they will lose money. read more

Horrible experience with Altafiber. They increased my bill several times even though I had a one-year price agreement. What is the point of offering a price deal if they can change the bill during the agreed period? Customer service has also been terrible and extremely frustrating. It feels like customers have no real choice whatever they decide to charge, you are simply expected to pay. Very disappointing experience, and I would not recommend Altafiber based on the way they handle pricing and customer service. read more

Altafiber stinks. I will never purchase services from them. They have completely torn up all of our front yards in our subdivision. We receive no communication that they are even going to do this and then decide to rip out everyone's front lawns. It is disgraceful what this company has been permitted to do. On top of that, there has been mistakes and you caused a power outage that lasted several hours. And, major traffic issues on 315 because you have decided it is more important to dig up more people's front lawns. Shameful. I will never purchase your services based on pure principle of the matter. And I am sorry, what your project team calls "beautifying the area" after they have dug up my front yard is absolutely ridiculous. It looks like absolute crap. read more

The problem I experienced - product not sent, then told it was missing, then showed up but it was the incorrect thing - was frustrating, but the customer service - long hold times, unhelpful AI chatbot, etc. - even more so. read more

HORRIBLE customer service!!!! Completely unacceptable service my Home internet has been out for 4 days now After 5 phone calls Still no service Call center not in USA Language barriers and unpleasant and unhelpful agents WOULD NOT RECOMMEND read more

The service is pretty good but I think it is rediculous that you are charging your customer a $19.95 late fee if your payment is only three days late that is very greedy and poor customer service, geesh give people a grace period. Think I will be trying another compnay without the hefty late fee. read more

Altifiber charges $60 a year for a paper bill!! Where and how I was notified about that fee was a mystery to me and also the customer service person on the phone. When I asked to change it to e-billing, she wanted me to send a picture of myself with the paper bill?? I told her that was rediculous and I would change it online. She said I would not be able to do that. You would think an internet provider could figure out online verification like the rest of the world. They seem to have no problem "Verifying" my monthly payment without a photo ID. Alternatively, I can go to one of their stores to cancel paper billing. Gee thanks! read more

I had a problem with my land-line, which necessitated a series of interactions with Alta-Fiber. Here's the positives and negatives: Negative -- Hated their phone system. You call one number for service, even if your job is in progress, you have to go through the bots giving you numbers to push if you're calling for this-or-that reason, and the new person (definitely outsourced to a call center somewhere) needs to ask the same time-wasting questions and look you up before they can help you. What a hassle. Negative -- My repair happened in steps: 1. A service person came out, told me someone else would need to come out to change my phone line from old copper to fiber optics. 2.The second service person came out, said there weren't enough wires to connect to on the pole, so a specialist would need to come out to do that. 3. Finally, a third service person came out to install new fiber optics line. Each of these times required me to take off of work to be there -- not always an easy feat, and the entire process took 3 weeks. Negative -- They told me the problem is that I have old copper wiring, that "they're not fixing those," are just letting them rust out, and will need to give me new fiber optics. As an ongoing customer, how come they never told me that? I was paying a monthly fee for a system they knew was decrepit and problematic? And they just wait for a customer to have a problem with the antiquated system, before giving them the latest best one -- for the same fee? Positive -- There was no fee at all connected with this process. Even when the fiber optics was put in, and it turned out part of the problem was a short in my system (which they normally would bill me for). I was told that for this first Fiber Optics appointment, they cover all the costs to getting me set up, whether it's an internal (my) problem or external (their) problem. Positive -- Every single service person who came out (of the 3 people) were absolutely wonderful to work with. They were honest, forthright, answered all my questions, had great senses of humor, didn't try to sell me, were very patient with problems, and even put their footies on before coming into my home. And very knowledgeable about their jobs!! I planned to give them a "4," due to the good customer service. However, today I just called them, to get the charges removed for the time my phone wasn't working. And got the usual outsourced call center. Mind you, this is the 4th time I've called them from this number (my work number), and suddenly they're asking for me to call from my home number -- or send them a photo ID, or they can't work with me!!!! No, I'm not at home, as it's work hours. Yes, I understand it's a security issue, as they need to send a verification to my home phone, so they know it's me. But it's a continuity and communication issue here -- Every time I get someone different who doesn't know what's going on, and though I'm calling from the same number I've already called from on 3 separate times, they have no idea or proof of who I am. OMG -- This is a communication company that's absolutely lousy at communication!!!! Positive -- They did credit me one month of service, taking off the time that I was paying for service I wasn't receiving. Though it was a real hassle having to call -- twice more -- to get that taken care of. With all of that, I'm only giving this service a "3." And I'm only giving it that number, as opposed to a "1" or a "2" because of the great service people who came to my house! read more

I would give 0 stars if this were an option. Awful service from start to finish. We just moved to Cinci and everyone in our building has Alta. It was recomended to us from our HOA and our realator. I signed up and the wait time was 3 weeks to get installation. Day of visit, 5 minutes before 4 hour install window was up, I get a call saying there is no splitter in my building, and they need to reschedule for another 3 weeks. Sales guy also says he doesn't really know why I can't get service, and that he will call dispatch / technician and then call me back. He said to hang tight and wait--as if they were still going to make the visit. I waited an additional 4 hours. No call. I call sales guy back. He says how emabarrased he is, how if I could see him I'd see how 'red in the face he is' over this situation, how they will escalate my issue, they don't want to lose my business, how the owner/ manager will call me back. He said all the right things, but he did / has done absoultely nothing. Nobody ever called me back and certainly not the owner. I called back the next day and left a message. It's now been 3 days and no call back. I feel like I've been ghosted. I still don't know why I don't have / can't get wifi and why they couldn't help me. Nothing they said made sense specifically since everyone in my building has Alta AND the previous owner of our unit had Alta. Absolutely horrendous customer service. Glad we avoided them if this is they way they treat customers. read more

If you are on paperless, AltaFiber raises rates without giving you notice so that you can cancel without paying the increased rate. AltaFiber does not prorate your last month fee. Customer service is useless and will lie to you that they will adjust the rate to your previous rate for that final month. read more

I would give ZERO stars if possible. Altafiber's raises rates without letting customers know, I lost over 15 channels in my lineup but I was paying the same amount and when I complained was offered no resolution or compensation. They absolutely have the worst customer service. I switched and I will never go back. read more

I was in the hospital and my payment was late It was due July 2nd and It stated on my bill after july 22 I would have to pay a 25$ late payment. On July 12th they cut my servive off. My husband was out of town and I did not have any phone service or internet. I have been a customer of Altafiber( Cincinnati Bell) for over 40 years. I have never had my service cut off. Now the are also charging me 48.00 to turn it back on. I am looking for a new provider after 40 years. Cuatomer service Is what keeps customers and yours sucks!! read more

I received a message of an outage in my area. A couple hours later I received another that the service was restored. I still didn't have Internet after resetting the modem and router, then power cycling the modem and router. I called the number given to me in the message and got through to support. They were not helpful. It sounded like they were reading from a script. They told me there's an outage in my area and I'd have to wait for service to be restored. I informed them I received a message from them that it was restored already. They repeated that there was an outage, without addressing the issue about their false message, and repeated is have to wait for service to be restored. In other words, they were totally useless. read more

Billing is still a mess and customer service is set up to make their life easy and yours miserable AF.

altafiber refused to come rescue a bird stuck in their wires. associate laughed at us. lazy, heartless, and irresponsible. you just lost a customer. read more

Altafiber - Internet Service Providers Near Me

See all

I didn't ask for a new one, but they sent me a new modem with instructions on how to set it up. That went great. A heads up that everything that runs on wifi in my house would have to cancel the old network name and put in the new one. No instructions on that at all. Had to call them. I think I have everything running, but I won't know until I try to turn things on. Poor communication . I ended up having to uninstall all of my smarthome apps, and start from scratch. read more

If you cancel service 4 days into a billing cycle over the phone and the representative says they can prorate the bill. They are lying. ended up paying over $120 for 5 days of service. Financial care "All calls are recorded. " Me "Can you review call where proration was offered" FC "Sorry we can't" Me "Then why record them" FC "they are valid charges." Me "Fioptics is going to send me offers every week to come back. I will not return because of this assurance that is not being provided." FC "They are valid charges" read more

Terrible transition to fiber in Lebanon. Customers of many years left to hang out to dry while new cable is being laid - no notification - just - SURPRISE you have no service and by the way here's your bill for the next month. read more

THIS PLACE IS RIDICULOUS!!! I still had a 56$ free my roommate was supposed to pay for because we split bills, and somehow my bill went up too 220$?! so I asked them about it and it's a 49$ reconnection fee, and a 19$ late fee. do the math, that's 124$ not 220$. I spoke to an American there a week or so ago, and he said there was fees that should not have been on my account. Alta fiber also took 219$ dollars from me and still wanted me to pay the 219$ again. they told me I'd get it back April 10th, here it is may 5th, I never got it back. Alta fiber customer service is trash! they do not care about their customers. they're scammers! read more

Tried to cancel on March 11 when my account started a new month. They canceled on March 14th. Charged me for the entire month. Called them and got out of country call center. Requested a U.S. based call center. It took over 5 minutes to be sent to a U.S. based call center. They just kept talking saying they could help. read more

Well it is time for me to vent. I was a very happy customer of Cincinnati bell for years. Then Alta Fiber took over. While I was not quite as happy with their service I decided to try and work with them. This month I cut my cable cord. Not only did they again raise my monthly cost but they are charging me for their service and equipment for the time after I returned the equipment and was no longer using their service. I spoke with customer service and explained that the bill is charging me thru November 18th even though I canceled my service and returned my equipment November 4th. I had NO CONTRACT with them and could cancel at anytime. I am posting this because you need to know how little they respect their customers. When I ask about this they said they could not do anything because I had already cancelled my contract. In other words BECAUSE YOU ARE NO LONGER OUR CUSTOMER, WE COULD CARE LESS!!! On the good side I am now getting higher speed Internet and live TV for $40 less that Alta Fiber wanted to charge me!! Buyer beware of Alta Fiber read more

I have put my bill on autopay every two months I come home from work to my service being disconnected because they say my card is expired (IT IS NOT) all other creditors bill this card, it is horrendous then on phone for 45 minutes to give the same card # that has been on file forever !! read more

trash, don't use. randomly updated your internet regardless of what you're doing at the time, and it gives you no update to how much longer the update will take read more

Cincinnati Bell was bad. But Altafiber is worse. Called to upgrade speed. And drop TV services. The initial contract was 5/15/2020. They said it was locked into an auto-renewing contract. Offered me an upgrade at a more expensive rate. New customers get a better rate than existing customers, and they hold the contract over your head like enslaving shackles. read more

Can I give it zero stars??? Altafiber sends an email with a mandatory upgrade, which is free (they say), but they provide a link ONLY to the paid upgrade. Then, when I chat FROM MY ACCOUNT, they require proof I am who I say I am. Ask for my account number but won't tell me how to find it. I finally find it, but now they want a picture (no way they are getting that, and for a company that is supposedly security conscious, they want me to give them a pic and my DL?!?). Horrible customer service, and horrible policies that appear to be created to hurt their customers and invade their privacy. read more

Altafiber. I can say NOTHING positive about Altafiber, formerly Cincinnati Bell. We have has versions of service from multiple residential phone lines, to multiple business lines. FOR OVER 50 YEARS. Never has a company spiraled down hill in such a short period of time. Terrible and disrespectful customer service over the phone, to rude agents in the retail stores. They are untruthful and several businesses I deal with have been on TV with the exact same issues. BEWARE You will be dissapointed, read more

first they want to drill holes in my walls for their "new" fiber since they are upgrading from copper and then tell me that my bill it is going up to over $200 but with their "promo" discounts it is still too much. May not sound much to some people but i can not afford this. read more

This company has been calling nonstop for over a year now. I don't even live in Cincinnati. Every time I block a number they somehow have another one. Avoid this company at all costs, could not recommended them any less. read more

I can't rate zero. They are unprofessional, unethical and infuriating. I started with trying to get a better rate for my Internet services. I was paying $137 per month for Internet only, 50 MBPS. A joke! I called, they finally got me to 65 per month with fiber installation. For two weeks I have been trying to get fiber in my unit, two technicians have been out, everyone has failed. In the meantime, they turned off my copper service. They had no right to do that, I have paid for the month. I am still without any services, and they are refusing to turn back my old services. They literally have told me they can, but they won't. so I have paid for the month for my crappy old Internet, they turned it off before my new services were installed, I have zero Internet, and they have the ability to give it to me, and have flat out said they will not. Unethical. Distasteful. disgraceful. If you have the choice, avoid at all costs! read more

We tried to cancel our service since my mother died, it could not have been more complicated. After 45 minutes of going around and round, I had to upload (for a 2nd time since this is the 2nd attempt to close the account) my mothers death certificate. After I finally did that they said that they could not accept proof of the house being sold months ago, nor my mother death certificate, but rather they needed my father death certificate from 2004 which I did not have. Another hour passes and they get a supervisor, who cannot do anything unless I had the death certificate. Finally she agrees to use the obit from 2004. Turns out the reason they didn't close the account 6 months ago was because a modem was not returned. My parents rented this modem for over 10 years. Crazy that they will not just charge us for the modem 6 months prior but rather just not close the account. Not the Cincinnati Bell that used to be, horrible horrible service. Stay away from this company. read more

Recently Altafiber dropped Paramount which stinks because I enjoy several of the now discontinued channels and they are offering a one time 15.00 credit which they feel makes up for that inconvenience. I already pay more than enough for their Internet and tv service and to just do things like this while claiming to save you money is insane they should lower everyone's bill that's being affected by this change I didn't ask for it and should I pay extra for other services to see what I want when it was already in the current price I pay? I don't think so. Things are expensive enough at least let me have this. read more

Beware of Alta Fiber introductory offers. Back in late October of 2023 Alta Fiber came down my street in Springboro, OH. One of their sales people came to my door with an offer of $41.23 per month for 400 meg fiber with a 3 year price lock guarantee. He made a big deal of how it is normally 2 years but that he checked and it was actually 3 years which he showed me on his tablet that he used. I was happy to take the deal because I was currently paying almost double that for a slower speed. In November of 2024 the price increased to $51.23 per month which I didn't notice until about a week ago. I called customer service and was told that there was nothing in my file about a 3 year price guarantee. The customer no service person further told me that there was nothing that he or anyone else could do because the "system" would not allow it. I find it very hard to believe that no one at Alta Fiber couldn't make this right. I was either lied to or any notes the sales person put in the "system" were deleted by the "system". All I wanted was what I was promised but it looks like I will have to switch to Point Broadband which has a 3 year guarantee at the same price. My contact with Alta shows me that they don't have the integrity to honor the deals that they give to new customers. read more