This is by far the worst business I have ever attempted to work with in my LIFE. I am only giving them 1 star because I can't post the review without giving them some sort of star. I dropped my television off to these scam artists on March 18, 2021. It appeared that my backlight went out on my 65 inch TV. I deposited 40 dollars for the inspection. Never heard from any employee. I called the following Monday just to see if anyone had inspected it , and no one even knew if it had gotten inspected, yet they had no problems taking my 40 dollars prior to inspection. Tried to call again Thursday, and couldn't get ahold of anyone. I went to the shop to try to get an update in person, no one was even at the shop. Luckily, (I guess), an employee pulled up and told me he did have to order parts. I asked to be contacted either when the parts were ordered, or when the shop had an idea of when the parts would arrive. Just to be in the loop. I went on vacation, and still never got an email, voicemail, anything in regards to the parts. I called again on March 31 for just a simple UPDATE. Nobody was at the shop. I went to the shop to request an invoice, or order form to see when the parts were ordered/the status of the parts. This was unable to be produced for me. Finally, an employee named Mike called me to tell me that the parts were due in that day, but he didn't want to do business with me anymore because I was "rude." This was a complete lie. The parts were never ordered. If they were ordered, and arriving, and I was willing to pay for the service, they wouldn't have turned me away as a customer. The parts were non-existent. All he did was complain about the pandemic. He told me they were very behind. As if no other company is "behind" or "busy" due to the pandemic. And quite frankly, I can't imagine a tv repair company being that swamped due to a global pandemic. He gave me a big sob story on how they couldn't hire anyone, and that they prioritize calls and knew my parts were ordered so they didn't think it was a priority to call me since the parts were ordered. So let me put this into perspective. I was a paying customer, requesting an update, not once, not twice, not three times, but 4 times, and My update was not a priority to them. This is a below average functioning company. Just get a new tv. Don't even bother with these people. They do not value customer service, or time
Management. They need to be put out of business. read more
