Nothing but the best from Alamo, from the initial visit to my home through installation can't say…read moreenough. Tim, Shawn were caring and honest from AV to TV just amazing. Surround sound, just sayin blows people away.. Thanks again..

I've bought several sets of speakers, a couple of receivers, and a CD player over a couple of…read moredecades. Recently, a set of speakers needed warranty repair. They stand behind their stuff, and can fix a fair number of items in house ("in-house" is in Blue Ash, but it is local). Speakers repaired and back in my home system, sounding great.

Let me extend my appreciation to Ian. It was his personal involvement that got my credit resolved…read more I do NOT believe there is a systemic effort by ICB to defraud customers. When I sent my last email to ICB asking to cancel the sale after I returned the item, I wasn't asked for specific credit card info to issue the credit. Had I been asked, I would have provided that info immediately. Strictly as a consumer, my assumption was that ICB could void a sale after return of merchandise. But, as a surprise to his staff and me, that's not the case. Nobody (apparently) besides Ian knew this fact. As I watched the days tick by with no response, I decided to employ the BBB and State Atty General's office for leverage. That worked. As soon as Ian heard of my complaint, he did work to rectify it, and got it done. I thank him for that. And he said he has educated employees on how to issue credits, and that goes to his credit. There is not really a way for me to know to contact Ian if I have a problem. Again, this is an unfortunate incident. His staff and I failed to correctly read the nomenclature on a box. His staff failed to bring a return of merchandise issue to his attention. I was not asked for my CC info for a credit from ICB until 6/5/17. Of course I provided that info. The sale was 5/17/17. So to hear nothing from the return date of 5/22/17 till 6/8/17 I shall leave to your interpretation. Yes, I believe that Ian acted as soon as he was informed. Was a credit issued 18 days after a return appropriate? I'll let you decide. Thanks.

From the owner: ICB Audio and Video is a professional audiovisual integration company. We help customers with their…read moreA/V and control system needs through the installation of integrated technology. We design, sell, and install professional sound, video, A/V, control, and theatrical lighting equipment for auditoriums, corporate board rooms, classrooms, sanctuaries, and any locations that require A/V systems installed properly Our customers are businesses, churches, schools, government, sports arenas, concert halls, auditoriums, museums, clubs, bars, retail and much more. We also have a full rental department to provide AV equipment for your next small to medium sized event.

Great selection and awesome service. The music shopping experience was wonderful. I will be back.read more

This is the most organized and clean record shop I've been too. You walk in and everything is…read morecategorized by genres (most are divided with slots with the artists/bands name), new releases for used records, newly pressed records. All records are covered in plastic protectors (even the dollar bins!). They do have a great selection and noticed that a lot of the vinyls were not scratched. What impressed me the most is that they have private listening stations, a seating area to chill and enjoy complimentary coffee/water. Next to it was a cool jukebox you can listen to! So cool! I was blown away by their high end quality audio (speakers, turntables etc). They do sell Audio Technica if you are on a budget. If I ever get the funds, I would like to invest on the speakers! The staff is extra friendly and helpful. There was a certain soundtrack I was looking for, they didn't have it in stock but was willing to take my number and call me when they get it in. At the end of our check out, they mentioned a rewards programs. It's free to sign up and at the end you save money. I bought mostly used vinyl. You buy 5 used vinyl and get the 6th free. Not bad. My Mr. scored two new reissued records, one he's been looking for The Misfits and Stone Temple Pilots (for me). Overall, we had a great experience and look forward to coming back again.

Guys where very friendly and accommodating to put in 2 65" TV's side by side on a corner, not the…read moreeasiest thing to do. They also put in a tv in my office as well. Would recommend, very professional

Could not have had a better experience. Brian came out in person to give an estimate to move a TV…read morefrom the downstairs and mount a new one. His crew showed up on time and the work was done perfectly. No wires showing, no mess--completely professional. We were a small job for them and we were treated like VIPs. I highly recommend this company for anything A/V.

We moved into a home with an existing system installed by Phantom Sound. We had problems…read moretransferring the system, traded multiple emails with them along with the log in info that was provided. You will be charged for services you didn't receive due their errors and scheduling. My advice - use someone else.

Phantom does super high quality work at a reasonable price. We have used them three times. Their…read moretechnicians are on time, courteous and are always respectful of our home and time. Each time we used them, they delivered precisely the results they promised. Phantom is superior in all respects.

This long-standing private business in audio/video sales/service is one of just two such brick and…read moremortar stores in Dayton. it is such a handy place to actually audition gear before deciding on what to buy direct from the mgr. 11 distinct listening rooms and a wide range of options. Owner Kirby is a very helpful resource and advisor. Prices are fair. Trade-in's are negotiable. Delivery and setup are options. it's a friendly, no pressure shopping/buying experience. I'm loyal and on my third system upgrade from them. Highly recommended!

A couple of years ago, my lovely wife surprised me with this outstanding sound system. I LOVE it,…read moreand the quality is impeccable. The folks at Audio Etc are a little TOO good at this, providing expertise at every level as they installed and followed up to make sure everything is working perfectly. Five stars for Audio Etc

Would consider other options. Spent 5 figures. Highly responsive during install but ghost you after…read morethey have your money. Sonos sent personal rep to trouble shoot. Really frustrating.

Adam Good morning and wanted to send a well deserved thank…read moreyou to you and the Masterpiece team! After seeing the set up for first time, feels like a dream as never thought my house could be this damm cool! From the initial visit and then to install, your team was fantastic and not sure why anyone would consider anyone but masterpiece! I'll be sure to tell my family, friends and Mercedes-Benz clients about your fine company and let me know best place to leave review as happy to do so!!! Cheers Craig

Holy crap. These…read moreguys are definitely passionate about old electronics and are extremely knowledgeable. They reconed a pair of BOSE 301 and did an incredible job. They even made sure the voice coils were perfectly centered. My second visit was an amplifier, they noticed immediately that is was missing connectors on the back. A jumper cable fixed it and they didn't charge me. I need something else to break so I can go back.....

I'm going to have my vintage stereo checked and tuned up... the man is extremely nice and I think…read morewill do a fabulous job! I'll let you know!