1. Audible Elegance

0

Montgomery, OH

Audible Elegance

4.0 (4 reviews)
Open • 10:00 am - 6:00 pm
Updated 2 months ago

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TV mounting

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7 years ago

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Lou H.

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5 years ago

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9 years ago

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15 years ago

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I mostly use this location for their "pick up in store" option, which is one of my favorite ways to…read moreshop anywhere right now. You order and pay online, and then they email you to say the item is ready for pickup. You walk in, head over to the customer service counter, pick up your item, and walk out. Super duper simple. Their customer service team has always been friendly and the store never seems crowded or messy and I love that. So, yesterday I had an issue with an item that I ordered online for shipment. I ordered an "open box" item that did not arrive as described and was missing items. After spending a frustrating 20 minutes on the phone with their "customer service" representative who did not know anything about Open Box or the different levels of conditions, I decided to head over to the store itself to try my luck. What a great experience! The second I started to explain that I ordered an item at their best condition level and they sent one two levels lower, two associates were horrified and immediately took action to resolve the issue. I was in and out of the store in ten minutes and completely satisfied. Once again, Best Buy's in store customer service saved the day!

So the follow up from BestBuy…read more....... They will provide no support of any kind as the item was beyond their 14 day return period! Understand what this means....... We purchased this item as a gift and was immediately wrapped as such. It wasn't opened by the recipient until beyond 14 days meaning BestBuy will not support in anyway. Please learn from our misfortune and buy elsewhere! Your hard earned dollars deserve better after sale support. Considering Crutchfield would be one suggestion.

Audible Elegance - electronics - Updated November 2026

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