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    Best Buy Fields Ertel

    2.5 (37 reviews)

    Services - Best Buy Fields Ertel

    Device support or repair

    Video game console support

    Best Buy Fields Ertel Photos

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    Front
    Heather L.

    While this is a very nice store visually, what is really lacking here is customer service. When looking for help you have to chase down an employee, and when you do it seems they are not super knowledgeable. This is a change as this used to be a great store with helpful employees. Also, the online stock is drastically different than what is actually in store. Goodluck trying to call the store and actually get an employee to pick up either. So, bottom line, I like Best Buy as a whole, this is a nice store with decent product and pricing, but if you need any sort of assistance its non existent. Really, that is the purpose of a store like this still having a physical location, because otherwise you can just order whatever off Amazon.

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    Photo of Dale R.
    13
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    6 months ago

    Helpful 0
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    Photo of Camilla W.
    125
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    8 months ago

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    2 years ago

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    1 year ago

    No one will ever pick up telephone incapable of answering phone. Trying to get ahold of manager lmao! What a joke

    Helpful 2
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    4 years ago

    Helpful 4
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    5 years ago

    Helpful 7
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    Photo of S B.
    0
    10
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    2 years ago

    Helpful 0
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    2 years ago

    Helpful 0
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    3 years ago

    Helpful 2
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    3 years ago

    Helpful 7
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    3 years ago

    Helpful 0
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    3 years ago

    The rating seems pretty low and I don't know what happened, it doesn't seem very bad to me and many of my tech products are from them.

    Helpful 1
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    9 years ago

    Helpful 1
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    13 years ago

    Helpful 2
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    3 years ago

    Website says product available in store, employees say they haven't had product in stock for months

    Helpful 3
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    8 years ago

    Helpful 2
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    Photo of Harold P.
    18
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    18

    9 years ago

    Helpful 1
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    7 years ago

    Helpful 1
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    6 years ago

    Helpful 3
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    16 years ago

    Helpful 2
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    10 years ago

    Helpful 1
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    8 years ago

    Helpful 0
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    Photo of Rod M.
    0
    48
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    9 years ago

    Helpful 1
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    10 years ago

    Helpful 1
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    6 years ago

    Helpful 1
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    10 years ago

    Helpful 1
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    11 years ago

    Helpful 2
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    7 years ago

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    7 years ago

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    11 years ago

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    8 years ago

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    Photo of Byron M.
    101
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    8 years ago

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    8 years ago

    Helpful 0
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    8 years ago

    Helpful 0
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    14 years ago

    Helpful 0
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    13 years ago

    Helpful 1
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    9 years ago

    Helpful 0
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    Ask the Community - Best Buy Fields Ertel

    Review Highlights - Best Buy Fields Ertel

    The selection was wonderful and an item we wanted wasn't stocked and a gentleman offered to go in the back and look.

    Mentioned in 2 reviews

    Read more highlights

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    Best Buy Fields Ertel - electronics - Updated May 2026

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