I've made many purchases from this Best Buy but when it comes to Customer Service, I've never been…read moreso disappointed! We spent almost $3000 on a 98" television in July, by September after purchasing the Total Protection Plan (useless) we have a television the flickers to an all-black screen. Was told we needed to deal with the manufacturer. Well, we've been dealing with them for over a month, and you can't speak to a person that speaks English. So, you try to explain what it's doing, send them videos of what it's doing numerous times only to not get any response from them. We went back to Best Buy and spoke with 3 different 'managers' who basically said there was nothing they could do, that we have to go through the manufacturer. So, tip number one NEVER EVER BUY A TCL!!!! Number two, don't expect to get anything resolved with Best Buy cause they definitely DO NOT stand behind their products! At least at this store!!

Went in to do a headphone warranty exchange and ended up copping a laptop also. In which I was…read moreassisted by Mike. He provided great service to me. Salute!

So the follow up from BestBuy…read more....... They will provide no support of any kind as the item was beyond their 14 day return period! Understand what this means....... We purchased this item as a gift and was immediately wrapped as such. It wasn't opened by the recipient until beyond 14 days meaning BestBuy will not support in anyway. Please learn from our misfortune and buy elsewhere! Your hard earned dollars deserve better after sale support. Considering Crutchfield would be one suggestion.

Alex Tomes, Home Theater Category Advisor, did a great job helping my husband all the options…read moreavailable wben selecting a TV. He was very knowledable and spent a good amount of time with us.

The store is terrible. Bought two drones and two SD Cards. Returned one poor quality Snaptain drone…read moreand 1 SD. Later I realized the clerk had not scanned the SD. I returned to the store on the following day. They operated as if I was lying; despite the thousands I have spent at Best Buy. Guy had me waiting for over 30 minutes as they we're looking through security camera footage. He told me the camera could not see the SD on the bag. A stupid idea as if the camera would necessary see it. Quite frankly, it was all nonsense from Best Buy. I just returned the other drone and SD. I see why Best Buy has loses stores. Terrible customer service - in store and over the phone.

Came here to buy a watch and the gentleman who helped was very insightful and made sure all my…read morequestions were answered. There is plenty of parking and it is located close to many other businesses I shop making it a great way to save time and get things done on my check list. They also price match which is awesome because if I find it cheaper online I can get the same price and not have to wait for it to be shipped.

Daniel wasn't able to help me recover data from my SSD, but he identified the problem with it very…read morequickly. He was prompt with answering messages, very flexible, and didn't waste my time with anything extra or unnecessary. My appointment with him was fast, and he very clearly told me what I would have to do to get my data from my failed drive, how expensive that process might be, and he gave suggestions for replacements that would be more reliable. If I need a tech in the future I'm almost sure to go back to him.

Speedy, courteous, knowledgeable service at a great price. Give Daniel your business and you'll…read moreagree!

Have used Harold for a couple of years and always got excellent service. If you need help with any…read morecomputer problem I HIGHLY RECOMMEND Harold.

This is the first time using Harold the Computer Guy. He is an outstanding person in explaining…read morewhat needs to be done in the least expensive procedure. He immediately found the problem to a Windows 7 computer and also went to a store to get a multiple USB receptical. Now I don't have to look down on the computer to find an open usb port and also he set up a "My Book" back up storage device I had for years and couldn't figure out how to install. I will always use him if a need arises in the future. Again "Great Job"

Dean Hill was assigned to me thru Lenovo warranty services for my Thinkpad X1 carbon, a $3200…read morelaptop. He was knowledgeable, patient, and courteous throughout the repair service. He was kind in answering questions and spent time perfecting the laptop into a brand new condition. Highly recommended-

Dean was very helpful and nice when we reached out about our dell laptop having issues. He was…read morequick and told us everything along the way, very affordable as well!

I was recently referred to Apple Rx by the ATT store at Waterstone Plaza. My Apple watch band…read moreneeded replacing. It had been on there for 4-5 years and was encrusted with sweat/sunscreen. The old band would not come off. This can be a problem with Apple watch bands. I took it to Apple RX in Landen OH. They were able to finally depress the lock button on back of watch. Then, they worked to get the old band slid off, cleaned off the band slots. This was done all while I was waiting. I am grateful for their excellent work and for the referall from ATT store. Thank you guys !

Good service thank you to fix my phone. Thank you so much. You are the best. Thank you for my…read morescreen protector on my phone.

A very nice work place, everyone is helpful and kind and professional. I love this company and it's…read moreawesome building and it's wonderful culture. The company heavily invests in its employees and really values their input.

The learning curve is more than steep - it is a cliff. The system is basically best suited for…read morecomputer programmers, NOT property managers. Support is just as confused, as we waited a year for a needed feature only to find out that they would not include it in a future release, and then said there was a back door way to do it, but only thru the tenant portal. If you have the expertise needed to use this program - you would also have the expertise to actually write your own - and the latter would be our recommendation.

Very communicative, realistic and reasonable with prices. I had an issue with an old laptop and…read morethey agreed it wouldn't be worth fixing if it was a major issue beforehand, but luckily it was a simple fix and very affordable. They were quick to call with updates and stuck to their estimated time-table. Very clean shop, go to them if you need a phone, tablet or any computer repairs! Highly recommended!

The fixed my laptop in about an hour for $155. Best Buy would have taken weeks and a bigger toll on…read moremy wallet. Hats off to here!

I had an exceptional experience today. I had purchased a new logitech mouse to replace one that…read morestopped working. I couldn't get it to work so I brought computer, keyboard and mouse to this store. Fortuantely I met ANDY LOTERMAN. Andy is on the maangement team here and does their tech support as well as anything else they ask him to do. He just took control. It required several steps including downloading a program that will help with problems in the future. His expertise was impressive. Thank you Office Depot for having such an expert available to help your customers.

I came here hoping to get some help with a banner. I ordered a standing banner back in September…read morewith an Office Depot two hours away because that's the area I was currently at for the day. The people there were SO HELPFUL. I thought coming to this OFFICE DEPOT I would receive the same help. I couldn't even fully explain what I needed help with before the guy began opening his mouth to tell me what he COULDN'T do. I hadn't even fully explained the situation. So in my head I'm thinking, "how could you not be able to assist me if I haven't told you what I needed?" Sometimes the power of LISTENING can go a long way rather than opening up our mouths which is a lesson to be learned. I rather drive two hours to get GREAT service than to come back here which is only 6 minutes from my house and receive rude service. I'll get what I need elsewhere. #Won'tBeBack