How long does it take to get a hospital bed after you order one?…read more Sadly, not joking, it took over three months to get things fully installed and settled. As we age, the shopping profile changes with more medical related needs. After doing some research, my friend came across this company in seeking a hospital bed for home. Searching their website, my friend selected the bed and mattress and we placed the order online. A short while later, the company told us that the mattress was not available (backordered) and asked us whether we wanted to order another model but we stuck with the original one. After a couple of weeks passed, we didn't hear anything and considered canceling the order. It was on this telephone call that I learned that it was shipped already. After discussing this with my friend, I called them again to ask them to withhold from having it delivered but they refused. The person on the phone told us that there would be a restocking fee and that we would still have to pay for the shipping which would pretty much be the cost of our bed and mattress. Given these circumstances, we bit the bullet and decided to accept the order. The communications were scattered as I got an email from the shipping company with a tracking number. In clicking the link, it led to nowhere. Things took an upturn when the delivery and installing company called me on a Saturday to schedule with me. We selected a midweek delivery. After sharing the dimensions of the building's elevator in making sure that the bed would be able to go up four stories, the installers were able to bring the bedframe upstairs and assemble it. The dip came when we learned that the mattress was not shipped with the bedframe. It actually arrived a few days later so my friend had to get a bridge mattress to use until it arrived. End of story? No, as we then learned that the brackets to secure the mattress were missing. They shipped a set to us and we learned that they did not fit this bed. After back and forth for about a month, they sent us some padding to brace the mattress from moving. sigh... we finally closed the book on this. They found a solution, replacing a part that didn't fit but served its function. It has been frustrating but we finally have everything in place. As I wrote this, it teetered between 1 and 2 stars but I'm bumping it to three only because of the diligence and helpfulness of Sonia. I'm not sure whether I'll buy things again here given the trying process.

After my mom moved in with us from out of state, we had a stairlift installed and we bought a very…read morenice recliner. The process was flawless. Thank you, MedMart!

The respiratory therapist was amazing to work with. Down to earth and empathetic. There were…read moreseveral cpaps to choose from and she helped me pick out the best one for myself. Took under an hour for explaining the process and getting my cpap. Highly recommend the Blue Ash location.

I placed an order for a new CPAP mask in April 2021. I was told they would have to get Dr and…read moreInsurance approval. I have called every week or so and on the rare occassion that I actually get in contact with a person, have been told that they are still waiting for approval. It is now the end of July and I still do not have a new mask, or other needed supplies for that matter and they canceled the order. They are eager to get you in at the start of your service so they can get your money, but just another scam when you need new or replacement supplies.

What a great company. Had a stair lift installed for my father. 100% satisfied with sales and…read moreinstall Doug M

I'm delighted with the ceiling lift and automatic doors 101 Mobility installed for us. Jeff helped…read moreus plan the setup for the lift so it can reach all parts of my son's "suite", including the bathtub! They also installed two Open Sesame automatic doors, as well as an automatic opener for a sliding glass door. They took that on as a new product for them, learning how to install it. The entire team was helpful and responsive. The owner reached out to make sure we were satisfied.

My wife was discharged from the hospital suddenly, with no warning, and with no arrangements for…read morecare. Right Now Mobility arrived at my home 20 minutes after I called, and helped me to choose the right stairlift. Installers arrived 30 minutes later and were done in just a couple of hours. The low down payment on their financing allowed me to use what I had in-pocket on ramps, rails, and other accessibility needs to get the house ready. The installers also took a look around my house and yard, advised me on all the best, least-expensive ways to improve accessibility, and different building codes I hadn't considered. That consultation alone saved me a lot of work, money, and time. I would highly recommend Right Now Mobility.

Right Now Mobility Cincinnati did an amazing job for us. We had a need for a stair rail and grab…read morebar for my father's knee replacement. They came out and had it installed the same day and did a great job. They also looked at a grab bar that was already in place and recommended against replacing as it was already in good shape. I would highly recommend them for any work as they were very professional, quick and helpful. We could not have asked for better service.

On a Friday I awakened at 3 a.m. looked at my cpap machine and saw a warning that the motor on my…read moremachine is failing and to contact a provider. Have had the machine for 8 years and wore my cpap 7-9 hours a night. Needless to say i panicked not knowing it is a warning but is still functioning. Started calling first sleep clinic at 8a.m. to no avail, then various cpap supply stores. Could never talk to a person only leaving messages. From reviews I saw it noted it my take weeks to months to get a new macnhine. I am on medicare and needed my insurance to help pay. Still in panic mode. Had only used Total Respiratory in Florence one time for a mask as my other supplys came from another state by ups when I had different insurance that paid everything. Now on Anthem HMO things are different. Finally my provider returned my call and explained what I must do to get another machine and told me it could take weeks. I called Total Respiratory told them the machine I needed and Jen called and obtained an order from my provider and by 3 pm I had a new machine. $29 and $9/month for 13 months then the new machine would be mine. Slept well last night thanks to my provider St, Elizabeth Sleep Clinic and a great big thank you to Jen at Total Respiratory ion Florence, Ky. Would like to suggest that companies shorten the tree line when customers are calling. Nothing worse when you are scared to death to have to navigate call after call and push buttons and not get to talk to a live person. My name is Bonnie B.

They do not answer their phones, You leave a message and they do not return your calls.read more

They last 4 times I have gotten my order from them it was wrong and or they didn't do what I…read moreasked.i tried to call them or send a email and it is practically impossible.

I could not understand the 2 agents I talked to because their English was unacceptable. I called a…read morelocal location and they kept hanging up on me. I still don't have my questions answered. Your customer service awful