I placed an order 11/3, never received shipment information. I have emailed and called multiple…read moretimes with no response at all. They took my companies money but won't return any of my phone calls.

I placed an order for an item that was supposedly 'in stock'. After 3 weeks and several calls and…read moree-mails, all that I have been getting is the run around. Finally after speaking to a person (other calls went to voice mail) , I was told that the item would be shipped the next day and that I would receive a confirmation email. 5 days later I was still waiting . This company is quick to take your money and by far the worst company that I have ever dealt with. Donna C.

Our family has been doing business with JANZ MEDICAL SUPPLY , formerly Mullaney's, for many years…read more They have helped us with several medical needs for my special needs son and my mother. The staff is very friendly and helpful, especially Susan! I can't say enough good things about the company and I highly recommend their service! Review written by Jon Nickol

Investigated the possible purchase of a senior mobility scooter. Theresa was most helpful. She…read morewas very knowledgeable and helpful. Without obligation she is checking to see if the scooter will be covered by Medicare. The prices of the scooters were very reasonable. Only 3 were available for tests driving. The brand was Golden a high quality scooter. Especially known for their comfort. We have a van fitted with a lift. Theresa was very helpful in measuring the scooters and van to see if the scooter will work in the van. Thank you Theresa for a positive experience.

recently purchased a chair lift from med mart. I believe the correct industry term is a stairlift…read more I had been pricing and getting quotes from multiple companies.  Most companies wouldn't even give me a price range over the phone and they were rude!  I ended up getting three quotes and Med Mart was the lowest quote  ( They didn't beat the competitor by much) .  I almost went with the middle company but the sales guy Chris was great.  He wasn't high pressure like the other salesman and was straight to the point with product facts and pricing.   My mom needed a stair lift pretty bad so we needed to get the stairlift put in as soon as possible.   Med Mart was able to put the lift in the same week I called them telling them I wanted to move forward.  They are family owned business and they told me it would really help if I wrote a positive review about my experience.  I also attached a picture of the one of the stairlifts they have in the showroom.  Being able to try the stairlift was very important because I made sure my mom could fit her caboose in the seat and operate the unit.  Thank you so Much Chris and all the other med mart employees  PS.  The installers were courteous and made sure to keep my house clean while they were doing there work!

First, let me say that the sales process was good. I felt good about our purchase. In addition to…read morethe bed, we also purchased the 3 year protection plan. WHAT A JOKE! I have been trying to get a technician to come look at the problem we are having with the bed and NOTHING has happened for the last 4 weeks. They received the funds for this service when we purchased the bed a year ago yet I can not get anyone to respond effectively for service. They say they will call me back and don't, they say a technician will call to make an appointment and no technician calls. 4 WEEKS! After sale service SUCKS! Stay clear of the protection plan.

Recently my grandmothers health took a turn. She had been living in a retirement community but they…read moreweren't equipped to care for her once her health began to deteriorate. I can't stress enough how difficult this was for my grandmother and the rest of my family. We had her move in with us but we were overwhelmed with all the things we'd need to buy/have on hand in order to care for her, not to mention learning how to physically care for her. To be honest we didn't know what we were doing but we just wanted to make her as comfortable as possible while she was with us. We went to med mart to buy some things and we were so fortunate to meet Abby. She was wonderful and helped us to decide on what to buy, including a bed. We had a regular twin bed for my grandma so we hadn't planned on buying a medical bed, but it honestly made a world of difference. Having my grandmother lay flat on her back all day and night was extremely uncomfortable for her, and the bed we bought solved all those problems. Being able to put the rails up was also a huge help because we didn't have to worry about her rolling out of bed. Overall I'm just so thankful we trusted what the sales woman suggested.

Received a transport chair from med Mart. The assembly was handled by them, and the adjustments…read morewere all made before turning it over to my wife. A professional crew took care of all of our needs.

I have bought medical things from here for quite a few years. In the past the service was kind of…read moreon the hateful side. Seemed like they were not interested in helping you if you were not purchasing a high dollar item. Today I had a sales person I believe her name was Melinda W she was the first kind clerk I have had help me in there with kindness and a professional attitude. She was not pushy and tried hard to get me what I wanted. I was surprise since in the past the service was so negative and unkind. I hope they have changed their service to a "nice helpful kind" of service. Melinda was very sweet and I hope she is there when I go back again. Thank you Melinda for the great professional service.

Hocks recently opened an expanded version of their medical supply store. This new store is also…read morethe site of their online warehouse. I have no business or need to go there, except for one reason; my sister can only find a particular sensitive skin cleanser that she insists on for her children through them and because she does not want to pay shipping charges. So being the kind person that I am, once a year, I go to Hocks to pick up a years supply of this cleanser for her. She makes all the arrangements, I just do as I am told. I had no idea that they had opened up a new store. The new one has every possible apparatus, etc that you can imagine using for at-home use while recovering from surgery, etc. The clerk working could not find my order. I was annoyed to death. Apparently, no instructions were left for the staff, and whoever handled my sister's order was not available and could not be reached. I was told that the store and the website were separate entities though they were housed in the same building. The clerk had no idea where to find my order. Driving 30 minutes out of our way did not make me happy nor did it please my already irritated husband. An hour later, after already passing the Indiana border, the clerk calls to tell me that she located my order and did I want to come back and pick it up? Sure, how about sending it to me and waiving the shipping fees? No way in hell would I double back. Lucky for my sister she agreed.

I have to write this because each time I have contact with the Lewis Center OhioHealth Home Medical…read moreEquipment office; everyone I have come in contact with there from the front desk to the Respiratory Therapists and even on the phone with reordering have been extremely helpful. They have been prompt with getting my order of CPAP supplies to me and have been able to answer any of my questions on the phone when needed. One Person in particular went above and beyond by actually going back to the warehouse to make sure they had a particular item in stock (only had one) and brought it up front to pack it! Now that is customer service! Thank You!

I went to the emergency room for severe vertigo. They took blood and said I was dehydrated and…read moreadmitted me but never gave me fluids.

Terina was extremely helpful getting a medical supply for my father. She went above and beyond…read more Everyone was super friendly and helpful. I highly recommend this place.

Bought a new chairlift from them. In the first two years I spent $1600 in repairs. After 5 service…read morecalls at $385 each they sent a repairman who solved the problem. When I tried talking to Med Mart about the problem they were very rude.

The pros: This is a local compounding pharmacy that is reasonably priced people - The mobile vet…read morein KY was about to order to an out of town compounding pharmacy that my cat's meds would have cost more, and had to get them mailed here on top of it, when I told them about Kunkels. The male pharmacist was very friendly and accommodating when there was an air pocket in the syringe of the ointment we got our cat. (Ointment rubbed on ears - so air pocket did not affect in any way other than missing some medication paid for). Compounding pharmacies are few and far between so I feel grateful that we have one here in our area! They are always friendly and you can tell try to work hard on the "customer service" experience and show you other items they have in stock that you might want/need to buy in future for reference. On top of it, they take "Fund Money" from the Buy it in Anderson Coupon Book for Pets meds (not people meds). I find it really endearing that they put the prescription under your pet's name in their system, just like vets do at their office. A few years back, I even explored getting a compounded med for my illness there, but I would have had to pay out of pocket as it was not covered by insurance. The cons: I realize they are a small "local" pharmacy that is not a huge franchise chain like Walgreens or CVS. That being said, the incessant phone calls are a little overkill. I have an illness that produces extreme fatigue, and they always seem to call when I am sleeping. I'm sure if I requested them to please not call me, they would do so. (But it would probably take several times of reminding them to please stop because their communication seems to be somewhat lacking). They call to let you know they received an updated script, they call to let you know that it is ready for fill, they call to let you know it is ready for pickup, even though I told them I'd be in to pick it up within a certain time frame of days, again, 2 more phone calls. I went to pick up a different script, instead of being streamlined and asking if I planned on filling the med they had the other script for - they called me 2 days later saying it was getting close to filling that script which I had to explain again that my animal was getting a procedure done where the script was no longer necessary. (Which upon a previous phone call I had to make sure I told the gentleman not to fill it because I more than likely would be doing this procedure). I don't mean to sound ungrateful, because my illness makes my memory very poor too, but there would never be a way I would ever forget my pets meds. Please, maybe the phone call a day or two after forgetting to pick up, or forgetting to order a refill, no need for multiple calls in advance with the assumption that most people aren't going to remember. Kind of makes one sense a desperation to fill meds, and that they are just barely keeping their head afloat to stay open. I just think/hope they update their method of prescription filling, and communication in system and among the employees. Or please take notes, or update the technology of your pharmacy. I'd hate to see this pharmacy go, because it has been such a long time staple of Anderson (regular pharmacy - different location years ago). Last time i dealt on the phone with a pharmacist there, it was a woman, that left a little wanting in the "friendly" area, as opposed to the male pharmacist I had dealt with previously a few weeks prior. Didn't seem to quite fit in as well with the whole "customer service" philosophy of the other employees there when I made a request. It seemed like she thought i was trying to be difficult, then I had to explain why I made that request, and I didn't think I was being unreasonable at all. I don't know if she was a new employee, or it just so happened I had to deal with her on the male pharmacist day off. If I could give 3.5 stars I would, based upon my most recent experience. When I first started there 8 weeks ago, I would have given 4.5 - 5 stars. As you can tell, kind of mixed feelings and experiences. Bottom line though, again, very thankful option for meds for a cat that you don't want to pill (or can't/won't), and can do a liquid form in a syringe (for oral) or for ointment form.

I was looking for a Rollator to purchase, the sales lady asked if I knew anything about that type…read moreof walker, I replied yes, I've looked at them on the internet, she then said in a rude tone.. Oh ours are more expensive than those on the internet!!! then she began to show me the cheapest and smallest one they had, I am 5"7 and over 200lbs!!! Why did she replied like that!? Was it because I was an African American, did I look poor! It made me wonder! Well they lost a customer!!!!

They have everything you possibly need, except one or two things. Or... I would have given 5 stars…read morebut they did not take my insurance . The ladies were very nice to help me get a foot boot. The store was clean and cool and the supplies were stocked well. I would really highly recommend this business anytime!

I'm not sure what's going on at this store but apparently something is happening with ownership or…read moremanagement. It took us almost 3 hours to get assistance to buy a walker. Another poor lady was there for 4 hours!! When she asked if there was anyone who could help all of us who were waiting, his response was "Unfortunately we're very shorthanded at this time. Everyone either got fired or quit". The young man who works there is extremely kind, is very knowledgeable and, I'm assuming, is the manager. And if he's not the manager, he should be!! I would recommend coming here because they have a good selection of inventory but make sure to get the young man to help you...he's awesome!!