1. Advanced Medical Supply

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Columbus, OH

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Advanced Medical Supply

4.0 (8 reviews)
Open • 9:00 am - 5:00 pm
Updated 2 months ago

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Ask the Community - Advanced Medical Supply

Cornerstone Medical Services - Columbus

Cornerstone Medical Services - Columbus

(4 reviews)

Cornerstone Medical provides a variety of medical services. I have been my Mom's full-time care…read moregiver. She has had to use their oxygen services and supplies for the last two and a half years. Their oxygen products are good. Their services ... potentially fatal. We have had miscommunications, conflicting information and incomplete deliveries in the past off and on. Billing has been accurate for the most part, but within the past year they switched it. I finally caught that they had incorrectly typed mom's email address into a new online system which caused missed electronic messages regarding invoices. They also converted folks over to electronic instead of paper invoices without notice. The failure to notify may have been due to incorrectly entering mom's email address into their system. Once caught the issue and had rectified, billing has since been fine. We have also had issues with receiving oxygen supplies. None of that has been really critical. Either we received supplies we did not order or were missing components that we had ordered and would have to call back again. Other times, they would simply send extras, but I was always able to use those up. Regardless, this is indicative of a careless operation. Last night, however, could have been fatal. Mom needs constant oxygen due to her COPD. Her oxygen concentrator malfunctioned around 12:30 in the morning. Part of Cornerstone's service is to provide 24 hour emergency service for their oxygen. I am grateful that I had a couple small spare tanks for emergency or short travel to appointments. I contacted their night service to report the issue. The person answering the phone said she would "send the information up." I did not hear from Cornerstone until six hours later. Some emergency service! The short tank did not have enough oxygen for that length of time. Fortunately, in some sense, I had just enrolled my Mom with hospice this week. I called them shortly after I had reported the issue to Cornerstone to make them aware of the situation. Hospice had a new replacement oxygen concentrator out to us within 30 minutes. Cornerstone had always promised us there was 24 hour emergency service and would be out right away. When Cornerstone did finally call me to ask what was going, six hours later, I again explained what happened. While the representative was horrified, she blamed an answering service. I don't care what the reason was. It would potentially be fatal, if it was not for hospice. Prior to last night, I probably would have given Cornerstone three stars. After last night, Cornerstone does not even deserve one star. There are other oxygen service providers in the Columbus area. Use them.

Expensive and rude customer service. Not caring about what insurance you may have. Don't wish to…read moreanswer questions like customer service should.

Advanced Medical Supply - medicalsupplies - Updated October 2026

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