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Reynoldsburg, OH

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Life Uniforms

4.0 (1 review)
Closed • 10:00 am - 8:00 pm

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8 years ago

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Cornerstone Medical Services - Columbus

Cornerstone Medical Services - Columbus

1.0(4 reviews)
4.9 mi

Cornerstone Medical provides a variety of medical services. I have been my Mom's full-time care…read moregiver. She has had to use their oxygen services and supplies for the last two and a half years. Their oxygen products are good. Their services ... potentially fatal. We have had miscommunications, conflicting information and incomplete deliveries in the past off and on. Billing has been accurate for the most part, but within the past year they switched it. I finally caught that they had incorrectly typed mom's email address into a new online system which caused missed electronic messages regarding invoices. They also converted folks over to electronic instead of paper invoices without notice. The failure to notify may have been due to incorrectly entering mom's email address into their system. Once caught the issue and had rectified, billing has since been fine. We have also had issues with receiving oxygen supplies. None of that has been really critical. Either we received supplies we did not order or were missing components that we had ordered and would have to call back again. Other times, they would simply send extras, but I was always able to use those up. Regardless, this is indicative of a careless operation. Last night, however, could have been fatal. Mom needs constant oxygen due to her COPD. Her oxygen concentrator malfunctioned around 12:30 in the morning. Part of Cornerstone's service is to provide 24 hour emergency service for their oxygen. I am grateful that I had a couple small spare tanks for emergency or short travel to appointments. I contacted their night service to report the issue. The person answering the phone said she would "send the information up." I did not hear from Cornerstone until six hours later. Some emergency service! The short tank did not have enough oxygen for that length of time. Fortunately, in some sense, I had just enrolled my Mom with hospice this week. I called them shortly after I had reported the issue to Cornerstone to make them aware of the situation. Hospice had a new replacement oxygen concentrator out to us within 30 minutes. Cornerstone had always promised us there was 24 hour emergency service and would be out right away. When Cornerstone did finally call me to ask what was going, six hours later, I again explained what happened. While the representative was horrified, she blamed an answering service. I don't care what the reason was. It would potentially be fatal, if it was not for hospice. Prior to last night, I probably would have given Cornerstone three stars. After last night, Cornerstone does not even deserve one star. There are other oxygen service providers in the Columbus area. Use them.

Expensive and rude customer service. Not caring about what insurance you may have. Don't wish to…read moreanswer questions like customer service should.

Hock's Medical Supply

Hock's Medical Supply

4.0(4 reviews)
74.9 mi
•$$

I have bought medical things from here for quite a few years. In the past the service was kind of…read moreon the hateful side. Seemed like they were not interested in helping you if you were not purchasing a high dollar item. Today I had a sales person I believe her name was Melinda W she was the first kind clerk I have had help me in there with kindness and a professional attitude. She was not pushy and tried hard to get me what I wanted. I was surprise since in the past the service was so negative and unkind. I hope they have changed their service to a "nice helpful kind" of service. Melinda was very sweet and I hope she is there when I go back again. Thank you Melinda for the great professional service.

Hocks recently opened an expanded version of their medical supply store. This new store is also…read morethe site of their online warehouse. I have no business or need to go there, except for one reason; my sister can only find a particular sensitive skin cleanser that she insists on for her children through them and because she does not want to pay shipping charges. So being the kind person that I am, once a year, I go to Hocks to pick up a years supply of this cleanser for her. She makes all the arrangements, I just do as I am told. I had no idea that they had opened up a new store. The new one has every possible apparatus, etc that you can imagine using for at-home use while recovering from surgery, etc. The clerk working could not find my order. I was annoyed to death. Apparently, no instructions were left for the staff, and whoever handled my sister's order was not available and could not be reached. I was told that the store and the website were separate entities though they were housed in the same building. The clerk had no idea where to find my order. Driving 30 minutes out of our way did not make me happy nor did it please my already irritated husband. An hour later, after already passing the Indiana border, the clerk calls to tell me that she located my order and did I want to come back and pick it up? Sure, how about sending it to me and waiving the shipping fees? No way in hell would I double back. Lucky for my sister she agreed.

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Hock's Medical Supply - Hocks Medical Supply

Hocks Medical Supply

Hock's Medical Supply - Bedroom accessories, bed wedges, underpads and much more.

Bedroom accessories, bed wedges, underpads and much more.

Hock's Medical Supply - Bedroom accessories, bed wedges, underpads and much more.

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Bedroom accessories, bed wedges, underpads and much more.

Life Uniforms - uniforms - Updated November 2026

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