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    Francesca's

    5.0 (3 reviews)

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    4 years ago

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    Henri's Cloud Nine

    Henri's Cloud Nine

    2.4
    (114 reviews)
    0.7 mi
    $$$$

    The service was really good. My daughter had an amazing attendant. We were looking for a prom dress…read moreand we didn't find one that gave us the wow factor. I saw dresses with tears and snags and most of the dresses were way too big for her. They didn't have sizes sorted. She is a size 2 and most were size 6 or bigger. It definitely would have needed tailored. The dresses even with the tears were really expensive. I saw some over $2,000. That's a little much for a dress that will be worn for a couple of hours at a teen dance. They were pretty and the store was a nice set up. There are a few dresses around $500 but most were more than that

    Miscommunication is very high with this store. When they make a mistake, we as a customer must pay…read morethe price for what they messed up. They don't give straight forward answers. They will give you an answer to make you believe a dress is being made, or better yet, currently being shipped. You have to ask for clear information that you should be privy to as a customer, and that should include a tracking number WITHOUT having to ask for one. Also, they should also inform customers whether the dress is made in the U.S or overseas. I'm a business owner as well. I've shipped overseas & that takes 7 days minimum before a tracking number from USPS or UPS to see the tracking number being in route to destination. 0/10.

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    Los 14 de mi princesa
    Los 14 de mi princesa
    Henri's Cloud Nine
    Pageant dresses $$$

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    Pageant dresses $$$
    Garage

    Garage

    3.4
    (5 reviews)
    0.0 mi

    A bit Pricey but in today's economy- what isn't !…read more I took my granddaughter shopping for her 13th birthday, and we spent over an hour in the store trying on clothes. During that entire time, not one employee acknowledged us or offered help while we searched for sizes and colors. At checkout, things got worse. After I paid in cash, the cashier handed me my bills and change all in one hand and said, "We don't have any pennies, is that okay?" She never explained what I was agreeing to. I couldn't tell if I was given more or less than expected because everything was handed to me at once, and she was very vague. When I asked for clarification, she eventually said they couldn't give me the exact change because "they don't make pennies anymore." That explanation made no sense. Whether or not pennies are still being produced has nothing to do with a current transaction--there are still plenty in circulation. The issue wasn't the penny--it was the assumption. She didn't ask if I had exact change, didn't ask if I had pennies, and didn't explain upfront that I was being shorted. She just decided it was acceptable. I remained calm, polite, and spoke in a softer tone than usual because I didn't want to make a scene. But I did explain that it's rude to assume a customer doesn't want their change, no matter how small the amount. Another employee overheard and asked what was going on. The cashier responded, "She's complaining because I didn't have one penny." That completely misrepresented the situation. The second employee replied, "Well, they don't make them anymore, so what do you want us to do?"--which only made things worse. I even pointed out that I had pennies on me, reinforcing that this wasn't the customer's problem to solve. If anything, a business should round in favor of the customer--not against them. The cashier argued that giving me more would make her drawer short, which again shows a lack of understanding of basic customer service. At one point, the second employee disengaged entirely and turned away with a smirk, which was incredibly unprofessional. Eventually, a third employee (who appeared to be a manager) stepped in and said, "Just give her a nickel"--which is exactly what I suggested from the beginning. At that point, it wasn't even about the money anymore--it was about how the situation was handled from start to finish. Also worth noting: if the situation were reversed and I was short a penny, I highly doubt they would have said, "That's fine, they don't make them anymore." I would have been expected to come up with the difference. We left without taking the nickel, but the experience left a lasting impression. For the prices they charge ($45 for shorts, $35 for a tank top), I expect far better service and professionalism. I WILL NOT BE RETURNING. Much rather spend my money at Lululemon and get SUPERB service.

    This is a brand spankin' new women's clothing shop inside of Polaris mall. It immediately caught my…read moreattention as I was walking by because the clothing was very much up my alley. I walked in and within seconds I had a tank top, pair of pants, and a mini skirt in hand. The prices were very affordable, more than say H&M but less than say.. Macys. The style is a combo of street style and club style.. Maybe? They also have loungewear and it looked SO FREAKIN COMFY! I loved all the racer type gear and several of the jackets they had. They also have accessories like jewelry, hats, etc. In the end, I walked out with a pleather mini skirt with a slit. Super Cute, about $50. The staff was super friendly, assisting me in the dressing room and getting me new sizes when needed. Also when checking me out. They have a loyalty program that's free and gets you 10% off your first purchase. There is no doubt that I'll be back here and I'm excited to come outside of the holidays when I won't feel as guilty buying stuff for myself.

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    Garage
    Garage
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    Francesca's - womenscloth - Updated August 2026

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