Went in for the soft opening yesterday and everything was top notch. Very clean and professional! I…read morelove how convenient it is and in a great area.

From the owner: We run a family-owned business dedicated to simplifying tasks for customers, treating them like…read morefamily. Our services range from mailbox rental to shipping, copy, print, fax, and beyond.

Good customer service. Friendly and professional. No wait. That's all i have to say! It was greatread more

I had to go here a few months ago to print off some copies with a lot of graphics. They were great!…read moreIt was an emergency printing for a big presentation, but they were so reassuring over the phone when I first called to check to see if they had the availability for it, prompt in confirmation when attachments and printing information were sent over, and kind when I got to the store. Plus, the printing quality was great.

I was here on 12/3/2024 and I cannot believe that I forgot to write a review about how superb…read moreSpencer's service is! Spencer was so kind to my friend and I who were traveling from Atlanta and needed to ship a lot of things back. Spencer ensured that everything would be wrapped to absolute perfection as we had a lot of glass that we were shipping. Initially, I was nervous about this location due to the other reviews however, Spencer cured any anxiety that I had. He was very friendly, knowledgeable and helpful upon arrival and Main maintained that way throughout the entire experience. I had a lot of questions and concerns which he addressed and then went on to prove that he's of his word. He was patient as he addressed all of my concerns. Stellar customer service can be like hunting for a unicorn these days so I'm very appreciative. Fast forward to the arrival of my packages. Everything was so perfectly wrapped and packaged immaculately! No room for shaking up the contents. Absolutely nothing was damaged. Thanks sooo much Spencer! You are a gem

Took in a shipment of 6 boxes with a few oversized. Two people working behind the counter were very…read moreslow with the people they were helping. When it was my turn, I was told to take them to the self-scan. I specifically did not go there because of the number of boxes and their size. I had all the boxes arranged on my cart so the employee could scan them easily with their wand. I go to UPS Stores all over Cincinnati and Dayton, and this was about the worst experience.

I had been avoiding this UPS store from past experiences (as you can see from other reviewers). But…read moreI needed to drop off a package that I thought I could leave at the post office which is nearby. I noticed from a banner out front that they have a new owner. When I went in I was pleasantly surprised! There was a cheery greeting, and as I approached the counter there were three workers ready to help! Nesa helped me and she was great. She was personable and efficient. She did everything with a smile and was so upbeat and nice! I will definitely be bringing my packages here from now on!

I have had a very positive experience here before. The associate refused to process my amazon…read morepackages and directed me to the self serve station. It is important to point out I was the only customer in the store. It would not accept ANY of the 4 items and kept directing me to an associate. At this time there were 8 people in line. I followed all instructions on the site and machine carefully - not user error

this store was very professional and helpful when I needed to return my Amazon package…read more .

Super helpful and kind staff! Often stop by to send packages and they are efficient and kind.read more

This is the best UPS store out there. Tim, Jeremy and Mike are great guys who always take care of…read moreme. Very fast, professional and courteous service.

The employees don't seem to know what they're doing sometimes. Not sure if it's lack of staff,…read moretraining, or something else. One employee is particularly sexist towards women. The current manager, I believe his name was Mark, was very understanding and helpful! I just wish the rest of the staff had better customer service skills.

If you want to experience the most miserable human on the planet, this is your chance. Every time I…read morehave gone in there for something, the old fella behind the counter is "cuddly as a cactus, as charming as an eel." It's almost worth going to experience his sullen interaction, like an animal at the zoo - completely disinterested in anything going on over the other side of the counter. You owe it yourself to experience this at least once - trust me!

I recently called about shipping a package and the person I talked to was very rude and sounded…read morecompletely disinterested and like he wanted me to get off the phone as fast as possible. When I asked to talk to the manager since all the info I was asking for he had no answer to he said they were not available when I asked when they would be available he said he was the manager and hung up in my face. I would rather walk to my delivery location then go here or call again. If I could give this place 0 I would.

Love this location, so fast and efficient! If you're ever in…read moreask for Rick he is so gracious, always so helpful.

I used to come here frequently, but this will absolutely be my last time ever doing any business…read morewith this location. The employee working, Stacey, did not even acknowledge me as I was waiting. While their computer system was rebooting she decided to just stand around instead of try to help me. This was only a minor aggravation. The major aggravation started when I asked to submit a print job for my non profit. The immediate answer was "no". Then the employee told me come back after 11pm, when somebody else was working. Then stated this was almost 3 hours from now, I do not want to drive back-and-forth on a Wednesday night like that. Her next suggestion was to drive to Hyde Park and they would help me. After asking her multiple times to call somebody to help walk her through the process of putting a print job together, she finally reluctantly called. **edit** This was a draft from awhile ago that was in my drafts and I had forgot to post. I have not been back since, but am just now getting around to posting the review..