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    Apple Kenwood Towne Centre

    3.1 (193 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 months ago

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    The gentleman that I had the interaction with
    Anita W.

    Was acknowledged when entering. Very nice. I had a gentleman help me with the screen protector. Very nice. But was not very nice. Was the gentleman who was condescending and flat out rude. Thick braided African-American gentleman. It's because Saints may be obvious to him, does not mean that they're obvious to the novice. Condescension and negative attitude are not necessary. Nor are they appreciated. Personally, I feel that he does not want to deal with the public. As soon as he was rude with me, he took off behind the scenes again. I agree that Apple is worth it's price. But that does not entitle their employees to treat you poorly.

    Look out for that massive crowd....
    P E.

    "Move to the back of the store so you don't block the entrance..." They put the new computer in display at the front of the store, then berate you for stopping to look at it. No one was waiting. No one was being blocked or hindered. There were three of us looking at three computers. I think the clump of Apple people realized they were boring themselves with the gossip they were sharing huddled around the far end of the table and decided to attack the people wandering in with Apple's new interrogation tactics and harass the people who stopped to look at what they had on display. Maybe we are the wrong demographic now. You know, the ones who have been using Apple computers since the 80's. Way to live up to the stereotype Apple.

    Mary Jo B.

    I'm a lover of all things tech so for the last few weeks, I've been scouring the Internet got leaks about the new Apple Watch. I even listened to the "Time Flies" live streamed event. I couldn't watch because I was driving. I knew I wanted to upgrade from my current 3rd generation watch so I got online and made an appointment at the Kenwood store. The associate I worked with was ok but clearly didn't know much. Only after making my selection was I told that they didn't actually have any in stock but I could order it online and pick it up at the store in two days. Plus, she had no idea where the measuring template for the watch band was. So I ordered it online and the only option was shipping to my home. And not until mid October! Such a disappointment for a brand that has always had such excellent customer service. I know COVID has presented challenges but there's no excuse for this mess.

    Great summer camp in Garage Band
    Danelle B.

    Been a Apple owner for the last 12 years. I've always been happy with the service I've personally experienced. Schedule an appt and I'm taken care of. This summer I've added another + to the things I love about Apple...summer camp. My 9 year old enjoyed 3 days of learning Garage Band. Greeted by Apple staff, custom shirts for campers, and cheers when entering. Fabulous staff lead the camp and worked well with the kids. Keep it up Apple Kenwood! Thank you!

    My husband and 3rd person states he's a manager!

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    4 months ago

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    2 years ago

    The Apple Store at Kenwood is a fun place to browse. That said, unless I have an issue, which is rare, I do all my Apple purchases online.

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    1 year ago

    Excellent, as with all Apple stores, this is no exception. Everyone is very knowledgeable, professional, and helpful.

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    Page 1 of 5

    Ask the Community - Apple Kenwood Towne Centre

    We would like to transfer my wife's iPhone 6 phone number to another iPhone 6 which was mine. We are on Verizon service. What does it cost to make this transfer along with pictures etc?

    Make sure you have the latest software on both phones, back them up to the cloud. Change SIM card… Read more

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    Review Highlights - Apple Kenwood Towne Centre

    Very friendly, way more than normally required in the position which I always say is a +.

    Mentioned in 2 reviews

    Read more highlights

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    Verizon

    Verizon

    1.7(51 reviews)
    0.3 mi
    $$$$

    Wantes to get my girlfriend on my phone plan today and showed in person since I was nearby. They…read moreWOULD NOT HELP ME. Said I should just call and figure it out that way instead.

    After 25 years of 5-star, stellar service from Verizon, the last 5 months have been so bad that I…read morewould leave today if I weren't locked into a trade-in credit on my last cell phone. They have shifted into some shady practices all of the sudden. After this phone is paid off, I will definitely be leaving Verizon. In March 2024, I went into a Verizon store (7790 Montgomery Rd, Cincinnati, OH 45236) just to explore the cost of a phone upgrade so I could begin saving for it. They told me that with "loyalty rewards" they were able to apply, they could upgrade me to the latest iphone right then and my bill would not change. I questioned it because it sounded too good to be true. I should have listened to my gut! However, In 25 years, I had only experienced outstanding service, so I had no reason to doubt them. To start, they didn't tell me they were changing my plan. I still don't know what the change in plan accomplished, other than it created issues with my apple music and it enrolled me in and began billing more for Netflix, which I already have through another account. Those were a pain to correct. However, this change caused my bill to be several hundreds of dollars more on my first full bill after the changes. It went from about $430 a month to $737 for ONE MONTH. I have made multiple calls to Verizon. They said that something was done wrong and they corrected my plan so my additional billing is back to "mostly normal" (still a bit higher). However, they still have not credited me the $300 overchange from March. Each phone call to them is over an hour, there is never a supervisor available, and they always promise both to credit the issue and have a supervisor call me back (or they will call me back), and nothing ever happens. It's been the same for the last 3 calls (not including the calls prior to get the plan and apple music corrected). Around the same time that I upgraded, my niece did the same thing and had the exact same experience. Her issue was eventually corrected, but she got the same runaround with multiple store visits and the same empty promises. Lastly, my sister-in-law recently passed away. She had a family plan that I was working with her daughter to cancel. Verizon made us transfer the plans into her daughter's name in order for her daughter and son to keep their device trade in promotional credits. They could not just cancel and start new individual plans without losing that credit! The problem is that they promised an instant transfer credit to her daughter, plus a refund that was to come a month later on my sister-in-law's account, neither of which ever came. Across my issue and this issue, I have spent probably 5+ hours on the phone with Verizon to no avail. Given that this is 3 separate issues that I am a part of/aware of since spring of this year, I can only imagine that there are more. Something significantly changed with Verizon. I don't know if its new ownership or what, but it is definitely SHADY now!

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    Verizon
    Verizon
    Verizon

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    Apple Kenwood Towne Centre - mobilephones - Updated May 2026

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