Yes the staff are all wearing masks. My husband and I have been wearing our masks since we got into…read moreline. At the peak of the afternoon why would you only have 3 people on the floor? After 35 minutes of standing in line my husband went in. I got to wait outside - too many people inside for me to go inside. Number of people is based upon square footage. Seriously??? There were 7 people in the store including my husband and the salesperson. My husband commented about the time he had to wait - the salespersons response was - "well, she was my 12:00 appointment." During the 35 minutes the line went from 4 deep to 8 deep. I The salesperson was very good and courteous. Didn't try to oversell him in other things. He was very helpful and attentive. He got a new phone and they put the new screen protector on. My husband asked why only a few people in the store at a time. They only allow 1 person per salesperson and only 1 salesperson can have a couple. It's a policy and he can't change it. At that point we did understand - but they post that on the door though. Also - they should take appointments over walk ups! OVERALL WAIT - Bad APPOINTMENT - A Joke SALESPERSON - Very Good Therefore a three

Had a brief interaction with one employee- lady wearing glasses with a pony tail- not only was she…read moreextremely abrasive, she was rude and when I asked her a clarifying question she ignored me and went to help someone else. The rudest interaction I've ever had with a customer service employee. Save your time and money and go to any other Verizon location where they genuinely want to help you

We decided to switch cellphone carrier to T-Mobile and visited this store. We spoke with Kennedy…read morewho was amazing!! Her customer service was great! She was knowledgeable, patient, and communicated well. She patiently answered our questions. She was super speedy at opening and explaining our new account. And she was so nice guiding us through the process. Thank you, Kennedy!

5 stars to Kennedy - they were SUPER helpful in setting me up with joining T-mobile as part of an…read moreout-of-state family plan transfer. Great info, great advice without feeling pushy, and friendly on top of it all. I'll happily return to this store in the future.

The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

A heartfelt thank you to the incredible team at Apple for making our daughter's 11th birthday so…read morespecial today! When your staff took the time to recognize her and sing Happy Birthday, it turned an ordinary visit into a memory she will never forget. Your team truly went above and beyond, showing kindness, thoughtfulness, and genuine care. Experiences like this are what set great companies apart. We are so grateful for the amazing employees who took a few moments out of their day to make a young girl feel celebrated and valued. Thank you, Apple, for having such an exceptional group of people representing your company. You made Kenley's 11th birthday extra special, and our family will always remember it!

Went to get a new Series 12 watch. After being passed off to two different people, a third girl…read moreasks me if she could help, I said sure. I told her the watch I wanted and she said,"Sure, Let's get you going. Let me measure you." She seemed confused on how to measure my wrist, I told her my size, she proceeded to fumble around measuring me to find out I was correct. Then she couldn't find the watch band I wanted so I said, "Forget it, just give me whatever comes with it." She asks me for my email and sends me a transcript of our convo and says to order it at home. I said, "Oh, I can't buy a watch today?" She was like, "Oh, you can, I can bring it out to you." I said also I'm trading in my current watch." So then she proceeded to do all the things to prepare my transaction. Finally she shows me my amount to pay. It was several hundred dollars cheaper so I was like. "Is that Titanium?" She was like, "Oops, no. Let me fix it." Then she says, "We don't have it in stock." ‍ So after all that, I have to order it online.

10 out of 10 experience. Zagg makes quality cases. But more importantly the staff was more than…read morehelpful. Thomas went out of his way to keep the store open a few minutes longer so we could complete our selection. Put both the cases, and screen protector on for me. And their warranty stands by their product.

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

it was a nightmare no one there knew anything about my problem with my phone they had to call 611…read more So they aggressively sold me a new phone but no one told me anything about being charged $55 when you bring it back within 2 weeks. please don't buy anything from AT&T they are not professional if you look up Fraud and scam it is AT&T and the people who work there here. Don't go to Rookwood and Kenwood location

From the owner: AT&T, serving over 81 million wireless customersread more

Very knowledgeable, kind and made the process of repairing my son's phone easy! Highly recommend…read morethis store!

This is the place I was directed to come when my inner phone screen was plateauing up. I have a…read morephone that requires some extra care and these were the guys to do it. Great customer service but so wish they could do better with appointments and estimates on how long you will be away from your phone. It's hard to give up your phone these days but you literally have to do it in order to make do with their queue system. It's just not easy at all to get an estimate on how long it's going to take and what not. You make an appointment to drop it off but there's no guarantee on when it's going to be done. The employees here are very helpful though and I was very appreciative of that.