Yes the staff are all wearing masks. My husband and I have been wearing our masks since we got into…read moreline. At the peak of the afternoon why would you only have 3 people on the floor? After 35 minutes of standing in line my husband went in. I got to wait outside - too many people inside for me to go inside. Number of people is based upon square footage. Seriously??? There were 7 people in the store including my husband and the salesperson. My husband commented about the time he had to wait - the salespersons response was - "well, she was my 12:00 appointment." During the 35 minutes the line went from 4 deep to 8 deep. I The salesperson was very good and courteous. Didn't try to oversell him in other things. He was very helpful and attentive. He got a new phone and they put the new screen protector on. My husband asked why only a few people in the store at a time. They only allow 1 person per salesperson and only 1 salesperson can have a couple. It's a policy and he can't change it. At that point we did understand - but they post that on the door though. Also - they should take appointments over walk ups! OVERALL WAIT - Bad APPOINTMENT - A Joke SALESPERSON - Very Good Therefore a three

I had a very disappointing experience at this Verizon store today. From the moment I walked in, I…read morewasn't greeted or even acknowledged. I sat and waited, but it felt like no one cared that I was there. I had already paid for a service and arrived with plenty of time before closing, yet I was told I would have to come back the next day and only during a certain time if I wanted someone to help me. One employee went to the back, grabbed my phone and AirPods, placed them on the counter, and walked away without explaining anything. When I asked for guidance on what I should do next, I felt like I was interrupting a conversation the employees were having with another customer that had nothing to do with phones. As it got closer to closing time, it seemed like they were more interested in chatting than helping paying customers. Customer service should include acknowledging customers, communicating clearly, and treating people with respect. Unfortunately, that was not my experience, and I left feeling frustrated and disappointed. Don't recommend coming to this location. Worst thing is I was charged $30 for assistance just to be not even handed my phone and the all the verizon employees ignored me completely.

A heartfelt thank you to the incredible team at Apple for making our daughter's 11th birthday so…read morespecial today! When your staff took the time to recognize her and sing Happy Birthday, it turned an ordinary visit into a memory she will never forget. Your team truly went above and beyond, showing kindness, thoughtfulness, and genuine care. Experiences like this are what set great companies apart. We are so grateful for the amazing employees who took a few moments out of their day to make a young girl feel celebrated and valued. Thank you, Apple, for having such an exceptional group of people representing your company. You made Kenley's 11th birthday extra special, and our family will always remember it!

I bought a new Mac on 3/03/26. On 7/02/26 it stopped working completely. It finally turned on and…read morethe screen was a bunch of lines. Took it to the Kenwood store where the gentleman helping said he would get me a new one. Then he said they would try to repair it. I have been very clear that I do not want a repaired computer that I spent almost $1300 on 4 months ago. My husband and I have been to Kenwood. We have emails stating the computer would be ready today 7/10 or tomorrow 7/11. We were just told it is waiting for a part and they don't have a pick up date. I just told another representative that I want to cancel the repair and receive a new computer. He suggested I get the repaired one back and trade it in. Really? The topper is that you can not call this store directly. The number takes you to apple support. Apple tried calling the store for me by using a phrase that lets the store know to answer. The store still didn't connect. This is Apple. We have been customers for many years. Our son worked there for 6 years. We have never had bad service and/or no resolve. The worst!

They don't know anything about the phones they sell. I am an older person they took advantage of my…read moreage. Sold me a phone told me nothing about being charged $55 when I brought it back. The phone did not work well. they called 611 to get help. Don't buy anything from AT&T

CONSUMER BE AWARE! I recently checked into the AIR internet service at the Kenwood Mall location. I…read morewas told by a representative that it would come with a 30 day trial. Only after one day I got a notification from att that their would be a draft from my account 7 days after. 7 days is not 30. I called the store from which I got it from they were no help. I called customer service they were no help. This is not how companies that are in the customer service line of business should conduct themselves. If I could give them a negative star rating i would.

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

From the owner: ZAGG RookWood is a leading retailer of the best cell phone and tech accessories in Cincinnati, OH…read more We help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones! Broken InvisibleShield? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG RookWood can process your claim and replace your broken screen protector on the same day! Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG RookWood is here to help! Visit us for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories!

this place in tricounty helped me so much my phone was broke and I thought it was done I took it…read morehere and he fixed it in no time. now my phone work better then before. I recommend anyone that's having phone issues to check there first

Huge fan! I showed up right before closing time, and he still helped me out. Replaced my speaker in…read moreminutes, on my old brick of a phone.

The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

They not in mall anymore. They doing onsite repairs. Business should update the address. Best…read moreservice though.

Their 30 day warranty covers nothing! My brother got his screen fixed two weeks ago and the LCD…read morewent bad. Took it back in and they wanted to charge again to fix it. Horrible customer service!