Jeff. Jeff went very well! Serviced us with exemplary…read moredetail to say the least. Was embarrassed at the lack of knowledge I had walking in there & in no way made me feel inferior! Thought this level of customer service was extinct! Referred me to Lee in the business department & received a follow up call the next day. Bravo Jeff! Professional, respectful, attentive to concerns & follow thru?! Impressive.

Apple products- love them. It's all that we use for our tablets, watches, phones, air pods etc…read more This review isn't about their products- it's about their service. The Genius Bar use to be able to repair and replace products- that apparently is a thing of the past. Now you turn it in and wait 7-10 business days to get your item repaired or replaced. That is disappointing- but also not my main reason for reviewing. It's about safety. While being sat at a table full of people- I was asked all my personal details. Full name, full address, phone number etc. I asked if I could type it in he said no. I said that I wasn't comfortable giving all this info at a table full of strangers and he actually giggled. The gentleman across from me said- "honestly it's not safe to do". So he said - give me your drivers license if it's current. I was ok with this. I gave it to him, he laid it out on the table and proceeded to READ IT OUT-LOUD as he typed it in. I said "are you serious" he said "oh... my bad".. It was petulant, intentional and meant to make those of us at the table feel like they don't care. One of the women got up and left to go speak to a different associate because even she was upset by this and told him he was being rude to me and the table. It is a bad practice to have your associates ask for private information at a table full of people. I witnessed it happening to the table directly behind us and the one to the right of us.. this isn't a singular employee- this is your training standard and it needs to not happen.

The young man who fixed my phone was professional, proficient and polite. He did the job quickly…read moreand at a great price. I will return here. I was fascinated watching him work as he was so adept at his practice. I definitely recommend!

I went to get my galaxy screen repaired after an accident left the screen shattered. It was cheaper…read morethan some other places and I was in the mall anyway so I decided to take a chance. It took longer than expected. The young man doing the repair asked me to come back in 30 minutes. I came back in an hour and he still wasn't done and he seemed almost annoyed that Id come back. I left and came back an hour later. The repair was completed but the screen does not fit exactly like before. Its a small difference, but it isn't flush with the bezel and you can tell when looking at it from the side. Okay but not great.

They don't know anything about the phones they sell. I am an older person they took advantage of my…read moreage. Sold me a phone told me nothing about being charged $55 when I brought it back. The phone did not work well. they called 611 to get help. Don't buy anything from AT&T

CONSUMER BE AWARE! I recently checked into the AIR internet service at the Kenwood Mall location. I…read morewas told by a representative that it would come with a 30 day trial. Only after one day I got a notification from att that their would be a draft from my account 7 days after. 7 days is not 30. I called the store from which I got it from they were no help. I called customer service they were no help. This is not how companies that are in the customer service line of business should conduct themselves. If I could give them a negative star rating i would.

Wantes to get my girlfriend on my phone plan today and showed in person since I was nearby. They…read moreWOULD NOT HELP ME. Said I should just call and figure it out that way instead.

After 25 years of 5-star, stellar service from Verizon, the last 5 months have been so bad that I…read morewould leave today if I weren't locked into a trade-in credit on my last cell phone. They have shifted into some shady practices all of the sudden. After this phone is paid off, I will definitely be leaving Verizon. In March 2024, I went into a Verizon store (7790 Montgomery Rd, Cincinnati, OH 45236) just to explore the cost of a phone upgrade so I could begin saving for it. They told me that with "loyalty rewards" they were able to apply, they could upgrade me to the latest iphone right then and my bill would not change. I questioned it because it sounded too good to be true. I should have listened to my gut! However, In 25 years, I had only experienced outstanding service, so I had no reason to doubt them. To start, they didn't tell me they were changing my plan. I still don't know what the change in plan accomplished, other than it created issues with my apple music and it enrolled me in and began billing more for Netflix, which I already have through another account. Those were a pain to correct. However, this change caused my bill to be several hundreds of dollars more on my first full bill after the changes. It went from about $430 a month to $737 for ONE MONTH. I have made multiple calls to Verizon. They said that something was done wrong and they corrected my plan so my additional billing is back to "mostly normal" (still a bit higher). However, they still have not credited me the $300 overchange from March. Each phone call to them is over an hour, there is never a supervisor available, and they always promise both to credit the issue and have a supervisor call me back (or they will call me back), and nothing ever happens. It's been the same for the last 3 calls (not including the calls prior to get the plan and apple music corrected). Around the same time that I upgraded, my niece did the same thing and had the exact same experience. Her issue was eventually corrected, but she got the same runaround with multiple store visits and the same empty promises. Lastly, my sister-in-law recently passed away. She had a family plan that I was working with her daughter to cancel. Verizon made us transfer the plans into her daughter's name in order for her daughter and son to keep their device trade in promotional credits. They could not just cancel and start new individual plans without losing that credit! The problem is that they promised an instant transfer credit to her daughter, plus a refund that was to come a month later on my sister-in-law's account, neither of which ever came. Across my issue and this issue, I have spent probably 5+ hours on the phone with Verizon to no avail. Given that this is 3 separate issues that I am a part of/aware of since spring of this year, I can only imagine that there are more. Something significantly changed with Verizon. I don't know if its new ownership or what, but it is definitely SHADY now!

Genuinely don't get how this place is so INCONSISTENT!! You can have a worker that is phenomenal…read moreand takes less than 2 minutes to put a screen on OR someone who doesn't even install the right screen for the right phone! Someone please explain what this worker was thinking??

From the owner: ZAGG Kenwood Towne Centre is a leading retailer of the best tech accessories and mobile solutions…read morein Cincinnati, OH. We aim to help our customers extend the life of their electronics through screen protection, cases, power banks, keyboards, speakers and headphones. Broken InvisibleShield? Why wait for your claim to be processed through the mail when you can visit your local ZAGG store? As an Authorized Warranty Center for damaged InvisibleShield screen protectors, ZAGG Kenwood Towne Centre can process your claim and replace your broken screen protector on the same day. Whether you're in need of industry-leading screen protection for your device or require InvisibleShield warranty replacement, ZAGG Kenwood Towne Centre is here to help. Visit us in Cincinnati, OH today for all of your screen protector and warranty needs, or to browse our industry-leading tech accessories.

Brought my phone an hour from home to get screen repaired on my fairly new iPhone XS Max, they…read morewanted me to leave it and leave my passcode and number and name they new it didn't have a sim bc I was using an extra phone with it, 15 minutes later they called me and told me to come back, when I arrived they had security there and informed me that someone stole my phone from them after they finished the repair, I filed reports there with sherif and security, he said he was going to compensate for my phone that was stolen then once the officers were gone he Refused to compensate as he said and only wanted to negotiate for a small payment of $400 for the stolen iPhone valued at at least 700-800$. And still wanted me to pay him for a 200$ screen replacement Horrible company do not do business with these people very sketchy they will do anything to screw u over for another dollar

This is the place I was directed to come when my inner phone screen was plateauing up. I have a…read morephone that requires some extra care and these were the guys to do it. Great customer service but so wish they could do better with appointments and estimates on how long you will be away from your phone. It's hard to give up your phone these days but you literally have to do it in order to make do with their queue system. It's just not easy at all to get an estimate on how long it's going to take and what not. You make an appointment to drop it off but there's no guarantee on when it's going to be done. The employees here are very helpful though and I was very appreciative of that.

Kenwood location, Luke GROFF did a fantastic job. I had a brand new phone I had never used…read more Somehow, there was a password on there. All you did was do something with the side buttons that reset the phone I was able to put a new password on it.

We decided to switch cellphone carrier to T-Mobile and visited this store. We spoke with Kennedy…read morewho was amazing!! Her customer service was great! She was knowledgeable, patient, and communicated well. She patiently answered our questions. She was super speedy at opening and explaining our new account. And she was so nice guiding us through the process. Thank you, Kennedy!

5 stars to Kennedy - they were SUPER helpful in setting me up with joining T-mobile as part of an…read moreout-of-state family plan transfer. Great info, great advice without feeling pushy, and friendly on top of it all. I'll happily return to this store in the future.