Came in to trade two phones for two new phones. Manager was very helpful and the process did not…read moretake long. No wait either on a Saturday afternoon. They are an authorized Corporate location.

Its been 30 days since I stopped in the Verizon store on St Rt 725 . Just to recap I went there to…read moreget a new phone after about a 2 hour presentation I agreed to their terms only to be told my address didnt qualify for the promotion that they had sold me on. SOOOOOOOOOO here's the clincher, my friend left Verizon and switched carriers after a couple of months Verizon told him if he came back they would give him a FREE phone. Wasting my time and getting my hopes up means nothing to this company that I have patronized for over 20 years. Im not even asking for a free phone but knocking a few dollars off my bill would have been a nice jester. Sorry Im not in the position to change companies. So if you want a FREE phone, I guess you just need to dump them. After my last comment they replied thats not the impression we want to leave. Well my impression is that I will leave a negative every month until you make some kind of amends or I croak Im betting on the later

Ok I've dealt with verizon for yrs. If you need help Middletown is by fafar the least efficient,…read moreleast helpful. But there are other locations fairly close. The best is not as close ... at the Beavercreek Greene. The one in springboro and the one near Dayton mall are about the same. both better than Middletown. Recently spectrum offered to buy me out of my contract and lower my bill considerably. Have to have 3 lines to get the offer. 1 of the lines getgets free service for 12 months. Not sure how high it will go at the end.

I recently visited your Middletown Verizon location to pick up a SIM card for my own device. I had…read moredone this exact process two months ago at the same store with no issue, it was a wonderful experience! This time, staff (Sadie) told me it wasn't possible and that I had to "call customer service." No one offered to walk me through a solution or explain any policy change. They just said I needed to call customer support. It was escalated to a manager who was very kind and calm the entire time but an in store solution was still not offered. I ended up figuring out the solution myself by placing an online order for in store pickup from the parking lot. This could have been an easy lovely solution the employee walked me through in the store and the interaction would have ended in a win for everyone. They wouldn't lose a SIM card from their inventory and the customer would be helped. When I returned to pick it up, I calmly and respectfully gave feedback after getting the SIM card, saying I was surprised by the poor service compared to my previous experience. One of the employees raised her voice at me, became hostile, and eventually told me to "get out" of the store while shooing me away with her hands simply for giving respectful, calm feedback. I was shocked by the lack of professionalism. I work in customer service myself and know how important it is to show empathy and to help customers find solutions, especially for something as simple and common as activating a SIM card. Being dismissed and treated rudely is not acceptable and is not a trait that a customer support employee should have. I have never been treated like this by someone that was supposed to be able to help me. I ended the interaction by saying one of the most simple skills in life and in customer support is empathy and kindness and both were not present today. I was met again with telling me to get out now. I just wish there would have been kindness or at the very least some empathy. For something so simple with an interaction that had the opportunity to be easy and lovely again, it was instead a hostile, disgruntled, unprofessional, and utterly disrespectful one. According to Verizon's job listings they look for people that are professional, have integrity,have patience when handling challenges, friendly and approachable, calm and positive, and are consistent on delivering excellent customer service. This experience was anything but that.

I have been trying for an the rise of the E hour I know on…read morethe Yelp screens I'm just trying to get out of the Verizon section how do I do this?

Help depends who you get here - TOMMY IS NOT HELPFUL and would rather "dance around questions" than…read moreanswer directly what you want to know. I had to get someone else to give answers he wouldn't give which was frustrating. He also was on his personal phone when some people waited for him to return with some assistance - thankfully people like Tia came and took over helping while he dragged our visit on.

The sales associate was incredibly helpful, I believe his name was Blake. The other associate I…read moredealt with who checked me in was friendly as well. This overall rating is due to the condescending prick of a store manager. I won't go to this verizon again even though it's closest because he doesn't deserve to have business help get his sales quotas to make it seem like he is actually competent at his job. In response to your comment: Obviously you aren't trying to improve since the majority of these negative comments that have you at a 1.9 customer average at this location over the last number of years are mainly focused on the poor service and attitude of the store manager. He's still there and hasn't changed his behavior, so... you don't care.

Check in at door. They take 3 other customers who came in after us ahead of me. Lousy customer…read moreservice. Why check in when clearly it makes no difference. When I questioned the sales person she said she is the assistant manager and is doing what Verizon directs. The method is take the big orders and the small ones can wait. I say b.s!! She also said she couldn't help us as she needs to service the "quick" customers. When another sales person became available, he attempted to take care of us but couldn't. Gave me a 1-800 number to call. Oh, did I say the original assistant manager was working on selling a phone and service to another customer. What a liar!! Needless to say after an hour of our time nothing was accomplished.

Brandon provided excellent customer service. He is knowledgeable, kind, patient and knows exactly…read morewhat he's doing. It was a pleasure purchasing a new phone from him and having him set it up. Highly recommend this store.

Needed some help hooking energy data collection equipment to the cloud, since there was no…read moreavailable internet connection at the customers site. Bryon was able to suggest and quickly get me set up with a Verizon Gateway. He was also very courteous and polite.

I went to the store to get help with my phone and passwords etc and the employee there a guy was…read moreunbelievably helpful and fixed everything for me. This was the 2nd time he has fixed everything for me. This store is amazing

I was thinking about upgrading my iPhone 8 to a 15; the young woman who served me (I heard she has…read moresince moved over to the Western Hills store ;-) was very helpful and patient...

There are several locations and i would look elsewhere. They are under staffed causing long waits…read more Often only one employee and hate to say the knowledge and helpfulness sometimes aren't there. I went to one by Dayton mall location, the.Greene and Springboro. Do not recommend Springboro. Beyond the fact often just one employee the owner makes them charge for things you can get done free at the other 2.

Dishonest business practices, deceiving with price, after leaving you will receive unwanted text…read morefrom someone, assuming they slid in a text opt in somewhere, I would highly suggest going to a real Verizon store not this authorized retailer Victra, sad this type of company exist in Springboro

Awesome customer service, thank you for being attentive to your customers and their needs. They…read moreactually had the products I wanted. And found more deals that kept more money in my pocket. Great job !! I have been to many Verizon stores but this one is on top, I'll be back :)

My daughter and I were having technical issues starting up her new iPhone at home. Stopped by the…read morestore and Dave was incredibly knowledgeable and helpful. Got her phone setup and out the door in no time! Thanks Dave!

GO TO A CORPORATE STORE INSTEAD. This location is an "authorized retailer" of AT&T (not real AT&T)…read moreand will tell you anything to get you signed up. They bare no accountability for what rate or terms they promised. Consequently, they can't even help you resolve issues. They will tell you to email them or talk to real AT&T, which is a foreign call center you'll wait on hold for all day.

I was porting my number from Verizon to AT&T and had so many…read moreproblems with transferring contacts and information I went in this store and helped by 2 employees who were able to get it transferred easily. The. After phone was activated I had an issue with I cloud , and went back in and they solved my problem again and got my voice mail set up. They were all very willing to help and very nice. I recommend AT&T and this store.

This company is a piece of shit, i ordered a baseball bag i never received, call them and they…read morelasted more than 4 weeks doing some investigation or watever they say they doing to then tell me they cant give me a refund or resend the product. Is alot of other stores out there that really care about they customers and situation. U can purchase from these guys and they non good customer service or u can go elsewere and be more secure about your delivery than these guys.. My first and last time i will ever order from this store.. i wish i can put 0 stars

Got expert assistance from Brian. Took some time to get my and my family's plan set-up but worth…read morethe wait. Brian was kind enough to assist us through all the hoops.