I was so impressed and grateful for the help given to me by Jordan at the Newport store! He was…read moreknowledgeable and friendly!!

Absolutely positively DO NOT RECOMMEND!!!!…read more I came in with a broken phone that they then BROKE MORE! Horrible customer service. Horrible experience. I went in to have the broken glass on my camera lens replaced. They then took it back and somehow broke the actual camera itself!! Going from a $30 fix to a $200 fix. It also then started to overheat and all he could say was "wow it's overheating..." They said there was nothing they could do that day or even in the next few days to fix my phone. I ended up having to go BUY A BRAND NEW PHONE! (they did not call me until about 3 weeks later "ready" to fix it) They were beyond rude and acted as if I was inconveniencing them when I asked them what they would do to fix this issue THAT THEY CREATED! They did not feel bad at all for what they had done and we're not the least bit apologetic. They said I GUESS we won't charge you...you broke my phone I'm not sure what I would be charged for. The man even had the audacity to say oh well you have two other camera you can use. No sir I came to you to fix the camera I use the most (of course I know there are 2 others!) Ruined my phone and gave me an even larger expense all while being extremely rude.

His outstanding service made my day! My phone got wet and I thought was done. U break I Fix…read morewouldn't even look at it. Cincy phone explained to me he knows people's lives are in their phones, and he'd rather repair than have people start over with a new phone. He also charged almost half of what U Break I Fix quoted a customer for a new screen. His commitment and expertise made this the best phone repair experience I've ever had (and I've had a lot!)

The owners here are super friendly and patient, which made the whole process easy. They ordered the…read moreparts quickly and gave fixing my phone an honest try. Even though it couldn't be repaired with a simple solution, they didn't charge me for the attempt, which I really appreciated. In the end, I decided to just get a new phone since mine was over three years old, but I'd definitely come back here for future repairs.

By far the best staples location I have been to! Best staff ever. I can't rave enough about Brian…read more Brian gives the best customer service, always helpful and cheerful. And I have been to this location several times to come to this conclusion. Other than that you know what you are coming in for when you visit staples. I get my supplies from them here and there. I mostly use their photo/copier station more. Fantastic service, always quick. Plenty of parking outside.

It's a Sunday, I'm sitting at my desk and I recieve a call from the manager of the store. He was…read morechecking to see if the chair I replaced is working out for me. Where else do you get such wonderful personal follow up? Darren does such a good job I'm afraid he'll be promoted to district and/or higher and I will lose him, but as long as he is at that store, I will be a customer! He certainly has that potential.

Quick and fixed my phone with a new screen. Would use their service again. Good value.read more